Moon Palace Cancun

Moon Palace Cancun

Carretera Cancun-Chetumal Km 340, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 6000

rate per night


based on 352 reviews

Moon Palace Cancun
Fri 9/30
Sat 10/1

About Moon Palace Cancun

  • Resort Room
    Enjoy the many amenities of the resort
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi, Breakfast, and Parking for free

Moon Palace Cancun offers guests all-inclusive luxury in its private slice of paradise. This resort is an excellent choice for families, business travelers, couples, and solo guests who want to bask in the finest lodgings in Cancun while soaking in local culture and adventure.

Moon Palace Cancun offers many activities and entertainment. Water-loving guests can enjoy the exciting Double Wave simulator pool, swim with the dolphins, embark on scuba tours, and indulge in paddleboard yoga. Golfers will adore the Jack Nicklaus-designed golf course complete with 27 holes. The resort will also arrange tours of Cancun and surrounding areas, dazzling guests with trips to the ancient Mayan city, Valladolid and Chichen Itza, the former Mayan capital, and thrilling boat rides to Isla Mujeres.

Accommodations at Moon Palace Cancun are steeped in comfort and grandeur. Rooms, like the Superior Deluxe Ocean View Room, which can sleep four and offers gorgeous views of the Caribbean, and the Ambassador Suite with a double whirlpool bath and private balcony with hammocks, include well-appointed furnishings and all mod-cons.

Dining options at Moon Palace Cancun please foodies of all tastes. Guests can satisfy Brazilian steak cravings at Arrecifes, indulge in ultra-fresh sushi at Momo, and sink their teeth into sizzling fajitas at Los Caporales, all with vegetarian options, too. For drinks, Skybar offers molecular martinis and hookahs, while The Pub is an elegantly-outfitted sports bar.

Aside from its outdoor features, Moon Palace Cancun’s resort amenities cater to guests of all interests. The cutting-edge Playroom is ideal for kids aged four to 12, while adults can enjoy cocktails and dancing at Noir nightclub, and indulge in luxury beauty treatments at the Awe Spa.

Moon Palace Cancun is a welcoming retreat in the heart of the paradisiacal Caribbean.

Photos of Moon Palace Cancun

Latest deals for Moon Palace Cancun

Sat 10/1
Wed 10/5
Show deals with
Double Rooms($358 - $3,237)
Double room
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$358 totalFINDHOTEL
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$409 totalTraveluro
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$437 totaltravelup
Superior Rooms($347 - $7,500)
Superior room
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$375 totalKAYAK
Standard Rooms($320 - $3,896)
Standard room
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$320 totalPriceline
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$375 totaltravelup
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$392 totaltravelup
Premier Rooms($2,323)
Premier room
bed type unknown
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$2,323 totaltravelup
Deluxe Rooms($314 - $1,549)
Deluxe room
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$314 totalFINDHOTEL
bed type unknown
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$335 totalTraveluro
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$341 totalKAYAK
King Rooms($361 - $705)
King room
1 king bed

1 king bed



$361 totalPrestigia
1 king bed

1 king bed



$705 totalPriceline
Luxury Rooms($455 - $1,040)
Luxury room
bed type unknown
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$455 totalFINDHOTEL
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$527 totaltravelup
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Amenities at Moon Palace Cancun

  • Private beach
  • Water sport facilities (on site)
  • Snorkeling
  • Outdoor pool
  • Water slide
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service

Health and safety

  • Daily housekeeping
  • Contactless check-in/check-out
  • Face masks for guests available
  • Physical distancing in dining areas
  • Physical distancing rules
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered
  • Guests can opt-out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • Disinfection of high-touch surfaces
  • Housekeeping
  • First-aid kit
  • Enhanced cleaning
  • Carbon monoxide detector
  • Safe

Things to do

  • Shops (on site)
  • Board games/puzzles
  • Game room
  • Golf
  • Cycling
  • Scuba diving
  • Diving
  • Snorkeling
  • Evening entertainment
  • Beauty salon
  • Mini-golf
  • Table tennis
  • Pool table
  • Water sport facilities (on site)
  • Windsurfing
  • Night club
  • Bicycle available
  • Boating
  • Foosball table
  • Games for adults

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Express check-out
  • 24hr front desk
  • Wedding services
  • Ticket service
  • Safety deposit box
  • Bottle of water
  • Chapel/shrine


  • Fruits
  • Breakfast included
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Dining room
  • Snack bar
  • Breakfast in the room
  • Refrigerator
  • Coffee machine
  • Dining area


  • Hairdryer
  • Open-air bath
  • Public bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Bathtub
  • Spa bath
  • Toilet
  • Toilet paper
  • Toothbrush


  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Soap and Shampoo Provided
  • Shampoo
  • Body soap
  • Conditioner

Family friendly

  • Babysitting or child care
  • Kid-friendly
  • Child pool
  • Kids meals
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Complimentary breakfast
  • Playground
  • Games for kids

Media and entertainment

  • Video library
  • Flat-screen TV
  • Gaming console
  • Cable or satellite TV
  • Video games
  • Radio
  • Books
  • TV
  • Stereo equipment


  • Water sports equipment
  • Porch
  • Outdoor furniture
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Steam room
  • Spa and wellness center
  • Massage
  • Sauna
  • Water slide


  • Family rooms
  • Garden view
  • Storage available
  • Sea view
  • Slippers
  • Solarium
  • Telephone

Accessibility and suitability

  • Multi-lingual staff
  • No smoking
  • Pets not allowed
  • Designated smoking area
  • Increased accessibility
  • Elevator


  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board
  • Washing machine

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking


  • Fitness center
  • Tennis
  • Fitness room


  • Alarm clock
  • Wardrobe or closet


  • Fax/photocopying
  • Desk

Reviews of Moon Palace Cancun

GreatBased on 352 verified guest reviews

Pros +
Cons -

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10.0 Excellent
So much fun! You cannot miss Moon Palace!
10.0 Excellent
Cons:Been several times. Always nice.
9.7 Excellent
Pros:This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Cons:There was nothing not to like.
8.2 Great
Pros:The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Cons:The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.


Carretera Cancun-Chetumal Km 340, 77500 Cancún, Quintana Roo

What's nearby

  • Wet'n Wild Cancún2.6 mi
  • El Rey Ruins5.8 mi
  • Playa Delfines5.9 mi
  • Museo Maya de Cancun6.6 mi
  • Kukulcan Plaza8.9 mi
  • Playa Marlin9 mi
  • Acuario Interactivo9.3 mi
  • Playa Chac Mool11 mi
  • Cancun Golf Club at Pok Ta Pok11 mi
  • Torre Escenica11 mi
  • Playa Tortugas11.1 mi
  • Parroquia de Cristo Resucitado11.2 mi



Check in anytime after 3:00 PM, check out anytime before 12:00 PM


Cancellation/prepayment policies vary by room type and provider.

FAQs when booking at Moon Palace Cancun

  • In total, the resort features two well-appointed playrooms for children whose activities are always supervised by onsite child care staff. This means children over 4 can be left for a few hours while parents pursue their own activities. The Sunrise Playroom boasts a catwalk, Xbox area, a dollhouse, and even a little theater with cushioned seats that allows children to perform their talent. A baby area for 0-3 year olds can be used with parents supervising. Outside, children will find a monkey bar, swings, and a seesaw. Playroom Nizuc focuses on interactive games and boasts a market, school, video game area, and carousel, to name some of the facilities.

  • As part of their extensive activity services, the resort wows guests with a diversified evening program, complete with musicals and their signature Mexican Fire Show. Karaoke nights are fun for the whole family and you can showcase your talent on stage, whereas themed parties aim at adults to have fun in the late hours and beyond. Fantastic acrobatic stunts await at this resort, and with the updated schedule you receive upon arrival, make sure to take your favorite picks.

  • Instead of your everyday executive lounge, relish the resort’s Wired Lounge that welcomes with a well-equipped arcade, a video game room, and a bar where you can recharge with snacks and drinks after gaming away. Being a great hotspot for children, the Wired Lounge is also a fantastic playground for adults where they can mingle and play billiards.

  • The main Awe Spa is a place where adults of 18+ can relax and enjoy the inviting spa menu available; however, the resort boasts Awe Princess now, which introduces specifically designed treatments for children. Little princesses-to-be can enjoy a fun manicure or pedicure here with any nail varnish they like. Hairdos are also available in the mini-spa, and their Sweet Caramel treatment shows girls how to braid their hair in fun ways. If you are getting married here and want your flower girl to look her best, let her indulge in the Cotton Candy Hairdo for special occasions.

  • With the resort’s honeymoon package, you are in for a real treat. The package includes breakfast in bed, petit fours brought to your room, wine, a complimentary dinner, and late check-out until 4:00 pm, among more. If you opt for the deluxe version, in addition to all the above, you can also expect a couple’s treatment at the spa, floral arrangements in your room, chocolate-covered strawberries, a romantic dinner, and excursions that can include a snorkel tour and horseback riding.

  • Going by car will only take about 15min of driving. From the airport, head towards Carretera Aeropuerto Cancun and then merge onto Carretera Tulum Cancun. Following this road, to your left the Entronque del Hotel Moon Palace will pop up and you turn onto that road. From there, follow the signs until your reach the hotel.

  • Moon Palace Cancun is located at Carretera Cancun-Chetumal Km 340, 11.6 miles from the center of Cancún. Wet'n Wild Cancún is the closest landmark to Moon Palace Cancun.

  • Check-in time is 3:00 PM and check-out time is 12:00 PM at Moon Palace Cancun.

  • Yes, Moon Palace Cancun offers free Wi-Fi.

  • Yes, Moon Palace Cancun offers free parking.

  • Moon Palace Cancun is 4.5 miles from Cancun. Moon Palace Cancun is 33.3 miles from Cozumel.

  • No, pets are not allowed at Moon Palace Cancun.

  • Yes, Moon Palace Cancun has a pool onsite.

  • KAYAK scours the web for all room deals available at Moon Palace Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Moon Palace Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Moon Palace Cancun.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city center

11.6 mi

Location rating


Nearest Airport


Distance to airport

4.5 mi