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Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
All around agreeable Unaccompanied kids in pool
The free breakfast The overly expensive room service
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
The staff I've encountered were very nice. The free breakfast was great and better than just a continental breakfast so I was happy. Bed was comfy. Room decent sized and definitely a good value. Excellent location. Walkable to Heavenly and right across a tiny street from Stateline casinos. Slow wifi. Carpet seemed a little dirty in some spots. Room didn't have great lighting. The restaurant was hit or miss. Thin walls.
Very nice and clean beds Pool to chlorinated and cold
Close to restaurants, entertainment and gondola to Heavenly resort
Hot tub, free breakfast, spacious rooms. Slow / unreliable internet, especially during busy weekends.
Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
The room was clean but tiny. View of Safeway. Thought I was getting a room on the beach at Tahoe. Other similar rooms were a quarter of the price but I was paying to be on the beach with a nice view. Make sure you call and get a room on the beach at this price. Most of the rooms have no beach at all. Felt ripped off after I saw my room!
Loved the fireplace in the room. Loved the efforts made to save - with the shampoo, conditioner, body wash, hand wash, and lotion. Also, loved that we had the option not to have towels and sheets changed to save on water. The staff was very friendly and helpful!
The staff made our stsy Rooms were a little small but with the fireplace and deck made up for the room size.
Great location, right on the beach. Great views. centrally located. Very good value for the cost.
Location is very nice. Not too far from anything. Right on the beach is the best part. Beach is busy with watercraft. Beds are nice but the bathrooms leave a lot to be desired. Towels had stains. Lots of bugs around. Bathroom floor had dead bugs laying around. Last but not least was charged twice for my rooms. Once by the booking app (kayak) and then when I checked out. Kayak charged me more than the hotel. More a complaint about kayak/getaway.com.
Close to everything and even has its own beach with a pier and restaurant. Rooms desperately need to be updated.
Loved being right at the beach! We went midweek and pretty much had the beach to ourselves! The rooms were nice. The staff was great! The only thing I didn't like was the smell of the soap, shampoo, etc. provided. It had a weird medicinal smell.
You can't beat the beach access! With two young sons, having the pier, pool, beach and bar (for mommy & daddy) all within footsteps of our hotel room was amazing. Convenient and SO much fun. The grounds are great. We sat around the fire pits and ordered dessert one night:-) Love everything about this place. Oh, and it's affordable!
Location on the lake front was excellent. Hammocks to enjoy the views and outdoor. Dock excellent for watching the sunsets. Buildings are old. We stayed on 1st floor and heard every creak and Crack as the people above us walked around. I was aware of their bathroom and showering habits. Our room was not the cleanest. Walls had lots of spots on it, smelled like bug spray but they tried to cover up with lemon scent. Our bed was extremely firm and so we're the pillows. With the noise from above and the uncomfortable bed it was difficult to get a good night's sleep.
Perfect location on the beach and in town. There wasn't sugar or creamer provided for the coffee, and there weren't any wash cloths.
The staff was very nice and accommodating! Since we decided to not stay there for our vacation they let us cancel without any pay! Our room was next door to house keeping. Washing machines were right next door which were very loud. Outside our door was the delivery dock with lots of confusion. The beach was not as groomed as I was expecting from a resort. Dog poop and cigaret buts. The water there was full of algie which I'm not sure if that is due to the dock? The Ticki bar was full of people which is great for young party kids. But we were looking for a resort with a pleasant, clean and family friendly!!
Great staff and location. Very close to the water and shopping. Clean accomodations overall. Very small rooms, rather cramped spaces, and no complimentary breakfasts. The drinking water carried a $3.00 charge, ridiculous. At night the jacuzzi party was allowed to carry on until very late, noisy.
Loved the convenience of being right at the Gondola and Heavenly Village. Front desk, valet, and staff were super courteous and helpful. The rooms are great, clean, and very convenient when traveling with kids. We used the kitchen to prepare breakfast and simple meals. Would definitely return because overall it was comfortable. Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.
Everything was great The couch/sofa bed could be little softer to sit and sleep on
Great location and beautiful rooms. Really nice having shops and restaurants in walking distance. Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.
We liked the location and friendly staff plus enjoyed the gym there. We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.
The location Parking was not included in the price. It usually is.
The staff all was amazing. They even took the overnight parking fee off my tab when they realized I was waiting 30+ minutes waiting for valet service. I wasnt even asking for anything as I knew they were all buzy as it was raining and it was checkout time. It was a great place, will be back again! I cant complain. Everything was great.
Great Village atmosphere. Lots of music at restaurants nearby, decent bar scene, right at base of gondola. Gondola was shut down for one day. so it was a drag to take a bus to the california base; especially when you're paying for the primo location next to the gondola. Oh well. Great skiing, one or two blocks to casinos, comfortable 3BR unit with washer/dryer. All good.
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
All was perfect Except the restaurant
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
I like The rooms Not enough parking
The entire aesthetic, furniture and location were perfect for an amazing price. The light in the bedroom was too low and I hit my head. Repeatedly.
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
Convience. Pillows were not comfy, felt like a sweater. Need cot and got denied.
Great location, close to shopping and other activities Hotel room has no fridge or microwave, only hotel I've ever stayed at that dudnt have both in the room
Loved it A bit pricey
Location & staff. The resort fee was 25% more than what was specified on my reservation. The parking enclosed parking lot could use a makeover.
The room smelled odd. The shower barely worked - super low flow and the hot water didn't last long at all. The heater in my room broke and they could not fix it or move me to a better room so I was freezing cold the entire time. No customer service to make up for the poor quality and experience I had. Overall just an awful experience. Should have stayed at Harrah's and paid the extra $100 for their hotel. Not happy at all.
Too many broken down elevators
We liked everything. Rooms were awesome with comfortable beds, very clean and updated bathrooms, food was excellent, gambling was great, and a perfect location for shopping or to do anything around the lake. Can't wait to stay again.
Location, comfortable bed, good proximity to areas of interest Room was not ready four hours after check in time, staff was rude and unhelpful, overpriced vendors in hotel, room decor was extremely outdated, brown carpets and red floors/counters made it impossible to tell what was clean/dirty.
Came through in a pinch, perfect location, good amenities Room was dirty, loud, we could hear everything
Rooms are bare bones--no coffeemaker or mini fridge. Convenient location for skiing, and for gambling if that's your thing.
Close to concert. Great room with a view of Lake Tahoe. Starbucks conveniently located close to the elevators. Bed was not very comfortable. We stayed across the street at Harrahs last time and the bed was better. However, we liked the room much better at Harvey's.
Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible. Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.
Good value for money but the cleaning was not up to scratch. I don't think the sheets on our bed had been changed. Hairs on the sheets when I have inspected before bed. There were hairs on the bathroom floor. Carpets were worn in areas. Bedding looked about 20 years old. Just felt a little yukky
We enjoyed the swimming pool First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!
The fact that is was right on the water The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets
The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great. Room (especially the bathroom) was kind of cramped.
The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.
This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! ! Just be aware that the loft gets really hot if you use the fireplace in the evening.
Location is perfect BBQ grills on property are nice Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
Staff was wonderful! Best service I have ever had! From beginning to end!
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Poor check in service. No comps.
The hotel was very accommodating and allowed us to do a late check out and change rooms due to an unpleasant odor. The original room may have just had a family stay and there was a lingering smell of diapers. But our room was changed immediately and the hotel happily accommodated my request to be on a high floor away from the elevators. The room was clean, large and comfortable. The two bathrooms was actually a huge help in getting ready. The view from the bar on the top floor for cocktails was lovely. I think my cons have more to do with my own selection. I wish I had chosen a smaller more boutique style hotel because this one and its brother Harvey's are behemoths along the lake. If you are looking for something really romantic this probably isn't it. Every room is identical and blah design. But if you know what you're going for, it's perfectly acceptable.
Great room with 2 full bathrooms. No complimentary coffee or water in the rooms.
Upgraded to an amazing suite had a wonderful dinner at Friday's steakhouse.
The location is great. A bit run down.
Nothing Room smelled like smoke.gym was outdated.
I loved the my stay! Everything is offered right inside the hotel, staff was amazing! Casino was super fun! Dinner at the Forrest buffet was great and the hotel had tons of extras (pool, arcade, bar, etc) I would def recommend this to any family and friends wanting to visit Tahoe
Location Horrible service
My boyfriend and I stayed in a newly renovated room! It was lovely and we loved that it had two bathrooms. They asked for a $50 deposit and I've never had that at a hotel which I thought was odd.
The rooms were a great value, clean and comfortable. Having two full baths in one room was very nice. They accommodated our request to have each room on the same floor. The Forest Buffet - Seafood was a great value. Our room was closer to the elevator and that was a slight distraction. One family member had to call security twice for rowdy neighbors.
The hotel rooms are very nice and newly renovated. Most of them come with 2 bathrooms and a couch. Very nice with beautiful views. It's a very convenient location to the heavenly village. The cigarette smoke in the casino can be pretty overwhelming.
room and view were pretty good the house keeper ignoring the "do not disturb sign", ringing the door bell, walking in and walking me up at 830am. the counter agent ignoring this complaint and not even offering a discount or anything more than "i'm sorry sir, how would you like to pay the resort fee?"
Great location, large rooms Check in took a long time (~20 mins) but staff was friendly. Bathroom appeared dirty but looked more like stains, hot water was intermittent while showering but the majority of the time it was leukewarm. My room was 80+ degrees my entire stay with "central heating" so no ability to change it. Window only opened about 2 inches so it didn't really help!
Great location, close to all. Can walk if weather permits Bathroom was outdated. SO outdated that I slipped in the shower, hurt my ribs and ruined the rest of my ski trip! The hotel does not provide the rubber mats to place in the shower tub. And the cleaning staff didn't speak English so I wasn't able to ask them much. Also didn't like the fact that each floor does not have an ice machine. Being injured there and having to go to another floor to get ice for the injury was a HUGE inconvenience.
It was close to great stores and the lake. The pillows are great. My room didn't get hot water in its bathroom, it was kind of plain looking no art or much of anything. I couldn't open a window of any kind the rooms a/c made the room warm constantly. I filed 2 complaints about the hot water to which nothing happened. The valet and room service weren't shy at asking for tips or hinting at it with the service they give. The food was awful got refunded after showing mangers why the food was undercooked and tasted nasty I offered to allow the manager to taste or try the food and she wouldn't even do it. Bought over $150 in food for the 2 rooms and got refunded half of what I spent. Sadly though the deal was sweet for the stay I think I'll stay at monte bleu next time.
Cheap amenities and dirty hotel. It's a facade. And it was way too hot in the hotel
Good location Was woken up about 7 times. Walls are paper thin
Staff was amazing I didn't like the extra $24 a night "resort fee". I figured this website would be all I needed to pay for the hotel. The elevator and stair ways in the parking garage smelled like urine.
The price was affordable and good service Some areas were not very clean (like the parking lot elevator)
Contemporary design through tout room. Bed was comfortable and tv was big enough Warm all night long. Cannot control heating for building was central heating. There was no shampoo. ONly conditionair Also cannot find ice machine on floor
Then bed was comfortable and it was clean. The price is falsely advertised. There was an additional $25 fee once getting to the hotel for a "resort fee"
Big Room Comfortable be Great staff Poor fitness room
Good location. Hotel lobby smelled good. Food and drinks were good at Alpine Union. They never explained that if you want your room cleaned you need to put on sign on your door. When I called to get our room cleaned they said they would send someone up, never did. Called back and asked why? Took of our hotel fees but in the morning they were still on there. I refused to pay them. They needed to communicate more. Communication is key.
Conveniently located near the stateline. Very close to the gondola ride and lake activities at ski run marina. Last minute rooms Neighbors playing music at 4am woke up sleeping baby. Turned the music off after i complained through security but were still talking and laughing loudly. Couldn't go back to sleep till 6am. This delayed everything we had planned for the next day and made the trip unpleasant.
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.
I was worried the shower and hot tub in the room would be outdated or dirty, but it was actually very luxurious, clean, and HOT. Two shower heads allowed us to both stay warm while showering, and then we got into the steamy hot tub. Just what the body needed after a day on the mountain. I also really loved the tv was on a swivel so we could watch from our bed, or the hot tub. The king bed was clean and pillows were full. I'll definitely stay here again.
This is the 3rd trip that my husband and I have made to Fantasy Inn, it is a fun place for couples, our visit this time, was not as great as it has been. There was very noisy room above us, and they made noise most of the night, I did call front desk and it lessened but did not stop...we booked thru Kayak, and expected to get one of the theme rooms, but because of some strange problem between hotel and booking site, the hotel staff, can't assign a them room, and don't have the info to call the hotel guest to assign room # for theme room...so bottom line we showed up and paid for theme room and got "regular room" this was huge disappointment...overall I like the rooms, large tub, show, and mirrors....those features are fun...the down side, is that carpet needs to be replaced in the rooms, they have redone carpet in halls...the staff and front office area could do with more updating and more features to enhance the experience... noise, paying for a theme room when booking and then note having it available ....carpet needs to be replaced very badly in the room, front desk area could be updated ...
No complaints here. Stayed in one of the standard rooms. Very spacious with a BIG jetted tub. Staff was all very nice and helpful. Location was great, and parking was easy.
The mirrors were great . Rooms are being updated . Looking forward to another getaway .
The room was indeed deluxe; swimming pool, hot tub and the sauna were at a top level; beach was within an earshot When we checked in, they sent us to the far corner of the hotel, only for us to find out the housekeeper was just starting to clean the room! She didn't speak any English but with my basic Spanish I understood that the room was not going to be ready soon. That was at 2 PM; then back to the reception and guess what, they had no other room available and the room they initially had us sent out to was to be ready at 5:30PM. Very inconvenient given the fact my 20 month toddler needed to have his regular nap between 2 and 4. They didn't even offer a discount or a treat of a sort. Once I got into an overbooked situation at Westin and they gave us a free dinner at their restaurant! Anyway, the next day a staff member came at the door of our room asking me if I had the room stay extended since I should have already cheched out. When I told the man I originally had the room booked for two nights he stared at me in disbelief. Poor, poor communication between housekeeping and receprion! Also, staff is not very friendly and nice! Also, check out time is 10AM, so they leave you with the feeling that they get you in late and ask you to leave early
had spa, pool, and sauna location was good. room was clean and nice. when we check-in, the room was cold. heater and refrigerator was broken. After an hours, they changed the room.
The location was good. The beds were great for those with a sensitive back. We were unaware that they were undergoing major renovations - evidently it was in the small print in our confirmation email. The face of the resort looked awful. The worst of it was that the pool, fitness center and jacuzzi were unavailable. They sent us to a rec center in town, which didn't work at all if you wanted to work out 1st thing in the morning before heading out, or to pop down and relax in a jacuzzi at the end of the day, because on the weekend the rec center opened too late. So we had to pay extra to visit a local fitness center. And when we asked for a refund on the daily "resort fee" at the hotel we were refused. The funny thing is that when we went there 2 years ago it was being renovated then! We had assumed it would be fixed by now - bad assumption!
Excellent hotel with lots of stuff for kids to do - swim, games, etc. restaurant excellent. Housecleaning didn't clean out room each day but when needed towels they were delivered quickly.
Friendly staff, gr8 location, good amenities, complimentary valet parking, newly renovated rooms Very crowded....long check-in registration process in spite of pre online checkin ( this may be partly due to the Easter /spring break, hopefully)
The location, and facilities, the valet parking were very attentive. Very late check in time, the front desk staff not very welcoming, we had to make our own beds, we were not timeshare members, we were hotel guests.
Nice stay. Great location Third party check in was extremely slow and my reservations we're lost
It is beautiful, fun and superb deal for me my best everything
Family friendly Na
Room was clean and beautiful. We had a 2 bedroom 2 bath unit with a sofa sleeper in the living room. There was plenty of room for my family of 5. Having a kitchen was great. Good location on the water very close to Heavenly Ski Resort. We plan to return. It was very good value for money. 1. Had to say no to the timeshare pitch. We did NOT sit through any timeshare presentation, but they sure tried to persuade us to. 2. Room had a view of parking lot not the mountains or lake. 3. No laundry facilities in the room but there were guest laundry facilities in the resort. Not enough machines.
-Close to lake -Clean and rooms seem renovated -Shower didn't work in room -HVAC unit in room VERY loud and disrupts sleep. -Left watch on bed and left 2 messages with security/lost & found about it -- never heard back -Staff is annoying and tries to sell you on timeshares for your next trip -Overpriced for what it is
The room was nice - couches aren't too comfortable. Tyler at the front desk was very helpful upon check in. The staff was extremely pushy at check in. They want you to check in with the concierge for a welcome packet and push a timeshare sale presentation on you. We tried to walk out to our car upon checking in and was followed by the concierge who had to introduce himself and check us off. When I said we weren't interested in the welcome packet as we were there for 1 night, the sales manager, Jesse, came up with another person crowding me and pushing me to get our welcome packet and followed me out the door insisting there is no sales commitment. I had stayed here before with family and liked it and was excited for my husband to stay there, but this treatment was too much and we will not be staying there again until they can learn to respect their customers privacy. The 1.5 hour wait to check in because the room was not ready was also too long.
Super comfy beds and nice linens, great toiletries, very helpful and genuine staff, great price. Excellent location directly across from the lake. Nicely appointed bathroom; very clean. The abandoned trailer park out back. We had no issues and saw no one living there, but certainly didn't know it was benign when we first arrived.
The rooms were very cozy and clean.
The bed the wifi cut out and the telephone didn't work
The location couldn't have been more perfect for our stay. We walked to dinner every night at MacDuff's, which was recommend by the staff. (Get the mac and cheese!!) We had picnic lunches looking out over the lake, which was directly across the street from the Inn! We really enjoyed being able to walk around, as well as drive to some fun nearby spots for food and took a drive all the way around the lake! We also loved the gorgeous hot tub out back, clean and truly beautiful!! We weren't properly warned about the fact that there wasn't any air conditioning in any of the buildings as it had been shut off for the season. I couldn't sleep at all the first night, and we didn't feel comfortable leaving the porch door open as we had a view out into the less affluent looking community to the back. I think it is probably worth spending extra for the lake view, and requesting extra fans up front if you are going post-AC season. We were more comfortable after the fans were on, but felt a little frustrated that it seemed to have been kept from us as we were told they would move us if anything wasn't working. After we called to ask about the AC not working, we were finally told that it was unavailable. We still had a great stay, and wouldn't put us off of recommending it, but wish we had a bit more warning going in.
Goid proximity to the beach, free bike rental, free parking. Bed seemed clean enough to sleep in for one night and the AC worked well. We didnt like the dirty towels, outdated and smelly hallways, dirty old rundown room, uncomfortable bed.
The hot tub and the gym The fridge did not work
Very Nice, Clean and Quiet - big room
Convenient location, restaurant and sports bar next door. It seemed expensive, until I compared it with other properties. Bathroom and room appeared to be recently remodeled. Poor sound insulation. Noise in hallways was easily noticeable.
Location is nice, pool/hot tub was nice Lake view room is right over the busy road which was very loud. No AC meant a very warm room with opening the siding for the only way to cool down, making it even louder. Overall, it was fine but not sure we would go back and definitely would request a room in the back building of the main road if we did
This inn has a great location and we loved the fact that we could include our dogs on our trip with us however, it was run down, and is in desperate need of renovations. The appliances such as microwaves and mini fridges don't work and the carpets are stained. For the price we expected nicer accomations and were a bit disappointed. Furthermore, dogs can never be left in rooms alone as I understand to not annoy other guests however, the many loud drunk people in the pool area at night past 11 were much more annoying than my dog. Renovate rooms, lock people out of pool area at posted times due to noises disturbing guests around pool area,
Pool jacuzzi location wifi The bed was definitely not queen size. We called the desk to inform them. They offered to move us to a king size room for $30 extra a night. We had unpacked already so it was too inconvenient. I suggest you get the king size in the future if you're a couple. Also the room smelled like paint from the renovation.
The remodeled showers and decor was nice. Pool was nice, free bike rental was nice. Lake view was 1st floor behind a fence and through trees. The sliding doors are very hard to work and are very small. No air conditioning, it was hot and leaving the small sliding door open got little to no air. Not to mention we were on top of a very loud busy road that kept us up.
Free breakfast Backed up tub drain
Cleanes Nothing g
Free full breakfast included in hotel stay was a great perk. Clean, safe, small, inexpensive when you just need a simple place to stay for a night or two.
Location was amazing. Central to the beach and Heavenly village. the staff was very friendly and accommodating.
Well-located close to the hustle and bustle of the casinos and the Heavenly gondola but far enough away to quiet. Nice rooms but not de luxe. Two-night minimum stay for weekends.
Location Dirty rooms, roches , and dirty pillows
great location, breakfast included, comfortable bed unfriendly staff, esp. reception, and throughout our stay, we encountered a few problems
The 24/7 warm pool and hot tub area is amazing especially when swimming late night. :) Servicing was excellent from facility cleaniness to customer care. I thought I paid a lot for the one night value but it worth every penny! Bed sizes were full and not queen. We were a family of 4 tall people and it was not very comfortable for 2 people in one full size bed. Queen size would be good if possible!
Great location, great stay Just could of used a microwave
Location, breakfast Small room
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
The whole stay was great from the start. The staff was very welcoming, and Baseline was such a unique experience from beginning to end. The location was walking distance to everything we wanted to do, and we absolutely loved our experience. Highly recommend!!! The only thing we didn't particularly enjoy was the thin walls in between the rooms, and the quality of the TV. But those were minuscule issues, we loved our experience.
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
30 minute walk into downtown was perfect, as my interest was to stay on the water with beautiful view of mountains. I would've preferred upper level, not ground floor, for private balcony to keep curtains open. Minor issue.
Beautiful view, sandy beach and very central location in South Lake Tahoe. Everything was great! No complaints!
Views were unbelievable.
This place was perfect for a winter getaway. Fireplaces in every room, sauna, hot tub. I will definitely go back! Short uber or cab to heavenly and state line.
Location location location. Great view of the lake. The beds were VERY uncomfortable.
Rustic lodge feel, beautiful view, nice day spa Spa was out of order, walls are very thin.
It was old hotel but it was clean & it has beautiful view of the Lake. You can sit & watch the lake from balcony for hours.
The front desk texted me the day of my arrival to inform me that my room may not be ready in time, and even helped me with road conditions. Upon arrival, we still got a room on time, and the receptionist was very friendly and helpful. The room was large and comfy and even had a fireplace in it! Pool and hot tub aside, they offered free coffee, tea and hot cocoa in the lobby. Definitely noticed a lot of couples, but also families with small children. It was away from the main downtown area (a 3 minute drive away) which meant it was nice and quiet but still easily accessible. Nothing beats waking up to that magnificent lake view though!
Locations was perfect and all the amenities were great!
Great room, quite out of the way and quiet, good facilities. Location would be awesome in winter. Free valet parking. We saw a bear! Could have done with a proper restaurant on site though the pub was okay. Might be a bit far away from the water in summer. A loud noise kept me awake all night one night, and a late arrival coach party kept my wife awake the night before. The hot tub was huge but the water was not warm enough and it was noisy. The decor in the rooms had obviously been done recently but was pretty 90's
We love Tahoe Seasons and will only stay there when visiting Tahoe.
the Maid service was excellent, same with Valet and Bell service the restaurant service was TERRIBLE, and the hotel staff claimed they had nothing to do with the resturaunt. Well …. the only people eating there were from the hotel, and it took over an hour to get yogurt & fruit. Others told me it took 2 hrs when they weren't that busy. This is the only reason we would not return to this hotel. Nearest other restaurants are 1.5 miles down the hill.
Staff nice rooms set up very well microwave fridge two televisions Not near lake like advertised, only has valet parking, hit up by timeshare salesman as soon as we checked in
I liked the location and the view. I was pleasantly surprised when I got to the room. Very comfortable. Nothing
2 plasma screen TV's, large jacuzi, kitchenette, ski storage area. The place is very clean and spacious. Location is fantastic - just 5 mins walk to the Heavenly ski gondola. Kitchenette is not stocked with utensils.
Bed and pillows were comfortable. Himmel House German restaurant a few doors down was excellent. We knew the jacuzzi tub jets would be disabled. What we didn't know is that the only shower is a shower head in the giant jacuzzi tub which is surrounded by wooden shutters on two sides and a curtain with a peekaboo gap about thigh-high. ??? For a family to function in that bathroom setup is very limiting and makes the room only okay for very short stay. Sofa bed was uncomfortable.
Location was off the beaten path away from most traffic in Tahoe. More not to like than Iike. The room was oddly designed, step up to bath room, then step down to master. It had a whirlpool tub, but the shower was in the tub! You had to climb into the tub to take a shower. The toilet room was tiny, and all the bath towels were stored in the toilet room over the toilet, not out in the bath by the sink and shower/tub. Worst thing was a vent in the master that kept howling all night long. No way to shut it off, not part of the AC but some part of the hotel vent system. I would not stay here again, ever.
A bit dated but the jacuzzi tub is huge, extremely warm and genuinely friendly staff, gorgeous setting and really good breakfast at the cafe. A perfect romantic retreat.
Nice clean, quiet room. Comfortable bed. Soft sheets. Thick towels. Sound like home? Well kept property in South Lake Tahoe's stateline hotel area. The bathroom in our unit looked recently remodeled and they did a fantastic job in doing the work. What wasn't mentioned in their room descriptions was the fireplace heating unit in the room. It added yet another nice little touch of home. Owner and staff were very nice and helpful. Will definitely be booking Alpenrose Inn from now on when we go to Tahoe.
the staff, cleanliness, coziness, location, very helpful with sightseeing suggestions
Great management, excellent rooms. Located centrally, within walking distance of State Line & Heavenly Plaza, but away from the main traffic where it's pretty tranquil. Nice walks to the beach in multiple directions.