Haven Riviera Cancun

I am a vegan and the staff went way out of their way to make dishes that I could eat. There were a few restaurants at the hotel for dinner, a Sushi Restaurant and Steak Restaurant and a Mediterranean Restaurant. I tried to eat at the Steak Restaurant but they could not provide me with enough choices and I was only able to eat a few side dishes. Feeling that I might be limited on my dinner choices my wife talked the front desk and they in turn introduced us to Monica Peyrefitte, she suggested that we try their Mediterranean Restaurant, called Olios. When we sat down to eat at Olio, the manager came to our table and was so unbelievably kind and understanding. His name was Isaac Vazquez and he was extremely professional and very nice as well. Understanding my dietary issues he went out of his way to have the chief prepare exquisite off the menu dinners for me almost every night. Turning what could have been a bad experience at this hotel to one of the best vacations my wife and I have ever had experienced. Further, the breakfast Restaurant Flavours, is run by manager, Monica Peyrefitte, she is wonderful and very helpful. She first helped arrange my wife and I to be introduced to Isaac Vazquez the manager of Olios the Mediterranean Restaurant and to get this amazing VIP treatment that we experienced. And their boss Ignacio Savcedo, went way out of his way to make sure I was well taken care of throughout the entire stay at Haven Riviera Cancun. I only wish that every hotel we have ever stayed at had a Monica, Isaac and Ignacio who ran the operation. Without these key players I would have had an average experience at this hotel. I am use to struggling with food choices everywhere I eat. Eatery are not very conscious of vegans in the states and certainly not in Mexico, but these amazing managers truly made our stay at this hotel and trip to remember.

We would have liked more Mexican type restaurants and food choices since we were in Cancun.

The hotel and the grounds are beautiful . The friendliness of the staff was so genuine and professional. The food was mostly great.

Only opportunity for improvement is the water pressure in the shower.

From the minute we walked in, service was amazing!! Heriberto our concierge, Carlos and Jesus from the restaurants, Liliana from the spa and the manager Luis were overly accommodating and incredible in every manner. We wanted for nothing, the food was delicious, the rooms were amazing and the view was breathtaking! Everyone we walked by asked us how we were doing and if we needed anything! If you want 5 star food, service, rooms and view this is the place to go! Enjoyed every single minute of our vacation!

The gym was a little small.

The location is great. It is only 20 minutes or so from the airport, but not on the main strip. Thus the beach is long and private. The resort is beautiful. The rooms are great. The food is excellent. There were never significant, in fact almost any, lines for anything, like omlettes etc. It is very quiet. The pool is clean, spacious and magnificent. We plan to go back next year.

Really was great. Could have more room in the specialty restaurants.