Boston Hotels

I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head

the bathroom

Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.

Location, staff, clean.

shower was not working properly, room service did not pay complete attention to their duties.

Our stay at the Nine Zero was beyond extraordinary. We called about six hours before check in to see if it would be possible to upgrade to a room with a city view (my husband told the guy at the front desk that we were celebrating out anniversary and seeing a show at the Orpheum Theatre that evening) - we were quickly and without questions upgraded to a king suite on the 12th floor with a gorgeous view of the city - we weren't even charged for such an amazing upgrade!

nothing. no complaints.

The location is excellent. It is close toe verything.

There is no lobby to sit in in the evening.

The price and location was excellent. It was very convenient for my business trip. It was very clean and comfortable.

Fitness room was very small. sometimes had to wait or come back to use a machine in the morning.

Location.

Rooms small. Views terrible. Bathroom really small. If you can, select another hotel.

Small. Needs renovations

Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful.

Quiet except for airplane noise overhead (from higher floor room.

We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.

Hotel itself was nothing special but the price and location was perfect for spending the weekend in the city.

It was air conditioned and well located

The room smelled bad and the bathtub drain area was corroded and black. No wifi in the rooms.

Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.

The ambience is cool--contemporary and funky with a sense of humor and fun thrown in. The staff at the front desk were wonderful--friendly, helpful, welcoming. Nice touches--daily complimentary wine bar in the lobby, fun animal print bathrobes in the room. The location is great, walked everywhere. Oh, and it's pet friendly!

It would be nice to have a coffee maker in the room. When I asked at the desk, however, they brought one right up.

No heat

The pool was closed for renovations and we were not informed in advance. Had we known, we would have booked our stay at another hotel for our getaway

Friendliness of all staff

Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims

Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.

Front desk staff was very friendly and helpful. Short walking distance to attractions.

Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.

Comfortable room and helpful staff.

House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.

Structure

Pretty much everything

Very friendly staffs.

Free Wifi only for 2 devices per room & it's not the high speed for playing games. Upgrade is $20 extra.

We checked in, headed up to our room, and found a party going on in it. Upon reporting that to the front desk, they were completely confounded. They found another room (supposedly larger than the first) and gave us drink coupons for the inconvenience. No problem. The room was small. 6" between the end of the bed and the desk. But otherwise ok. So we headed down to the bar and ordered two dry martinis a tiny bit dirty. They were out of Stoli so the bartender gave us a premium Stoli. The drinks came back with so much olive brine that they were green. Not drinkable, so we decided to head out for dinner. Upon leaving the coupons we were told that they didn't apply to premium drinks. We suggested paying the difference (for undrinkable cocktails) and the bartender got an attitude and said "just forget it". Finally, upon leaving the next morning, the smallish elevator stopped on the next floor down and the housecleaner got on with her cart, a big garbage bag stuffed with laundry, and a huge gray garbage can on wheels. We were crammed into the back corner of the elevator with our bags. How strange!

I loved the modern interior design and how friendly and helpful the staff was. My wife and I stayed at the Boxer for two nights for our mini-moon. We told the front desk staff that it was our honeymoon, and then about ten minutes later, a piece of red velvet cake and a bottle of champagne arrived at our door, completely on the house. We were very impressed.

My only complaint is that the rooms in the pictures from the website looked bigger than our actual room.

Great staff, from the curb to the desk to concierge and room service--really, really good people.

Pricey room service breakfast A toilet whose flush handle was in need of repair

Location, location, location. From here it is an easy walk to many fine restaurants, shopping, or for researchers, the NEHGS or the Boston Library (which doubles as an art museum). Little further for the Freedom Trail, but doable if you are used to walking. If you just want to rest and watch the world go by, the Commons is right across the street and at least during the day very safe and family friendly. Caught a late flight but they were more then helpful in storing our luggage and assisting in getting a ride to the airport.

Location was for us was perfect for us as it was just across from Boston and just 1 stop using the subway to Beacon Hill. We had free valet parking which was one of the key decisions to staying there. The area was super quiet and very green.

Although the room was nice. Personally we found the bed to be a little uncomfortable. The free upgrade which came by my rewards status was a welcome surprise but we were surprised that it was directly behind the elevator shaft. Upgrade..not sure. The staff were pleasant when spoken to but were not very engaged with the patrons. There wasn't a lot of choices nearby for restaurants.

The staff member who checked us in refused to accept the arrangements previously agreed to by another associate and the accounting department ( in writing/email). Because a box was inadvertently not checked on our pre-authorization form he dusmissed it completely without first checking with the parties ( whose contact info was on the form) we gave him. Humiliating and a time waster. Terrible customer service.

Sumptuous luxury, privacy, waterfront location, Old North End proximity

500 building felt removed from the hotel and lobby: more residential; try for east-facing room in the building facing the harbor. Difficult to get to due to traffic: allow extra time

Good location. Very quiet and peaceful. The bathroom counter was nice.

For the price and quality of hotel I was very disappointed. It was an extra $10 for wifi. The shower was subpar and the toilet had terrible pressure/flushing capabilities. We ordered room service for breakfast and it was delivered cold. There was nothing spectacular about the breakfast and it was $98 for two people.

location, price, breakfast

toilet not working, A/C not controllable, old

The staff we met were all friendly and helpful. Boston is a very walkable city and the Milner is a well placed starting point for many of the most important attractions.

The 'continental' breakfast is appreciated but involves throwing away a lot of plastic packaging etc which is convenient for the hotel but not helpful to the environment.

Nice lobby, but this hotel needs a major amount of work!

Problems: 1) TVs are analog, which means there is no resolution at all. Very blurry. Like 1998 TVs. Shocking at a so-called 4-star hotel. 2) Air conditioners that are so loud it sounded like we had a 747 revving outside our room. We couldn't adjust the AC except to two temperatures: 68 and 74. 3) No mirror in the room. 4) No refrigerator or mini-bar in the room. 5) No blow dryer. 6) Waited 15 minutes for an elevator, then couldn't get on it was so crowded. 7) Rude, arrogant staff except for Serena, and the day GM, who tried to help but wasn't around to do much until it was too late. Don't stay here. There is so much better around!

Style and general vibe of the hotel. Clean and extremely comfortable rooms.

No included coffee/breakfast

Easy access to airport and metro. About a 5 minute walk to metro thru a sports complex park. Downtown Boston 2 stops away. Breakfast was delicious with a wide selection of items.

Can't find anything to say.

Nearly everything; Especially the breakfast!

There was one shuttle driver who got into a shouting/honking match with a person directlng traffic at the airport. Extremely uncalled for and unprofessional. But that was just one driver. Others were fine.

Service in the hotel bar. Ordered mimosas while we waited for our car. 4 different waitresses came over to get our order (after we'd already placed it). 10 minutes later, still sans mimosa, I asked one of them if they were coming. As it turns out they won't serve alcohol before 11 AM. Probably something worth mentioning when someone orders!!!!

Great location. 0.2 miles from fanuiel hall. Next to a pub and across the street from a restaurant / next to Howel at the moon and walking distance to aquarium, restaurants, bars and harbor...

Everything costs money... Parking is $51 extra per night. Wifi is $40 extra per night... King Rooms are tiny... Staff isn't friendly... Hallways are dark... Some valet people are rude, others are absolute dolls... And the lobby is depressing and sets the vibe for the rest of the hotel... Couldn't control heat, felt like cold air was blowing on us all night.

The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to.

When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.

Location

Expensive parking Rude staff Noisy location

Rooms were modern and clean. Views were great.

Parking situation was horrible. The cost was extremely high, and the process to get in and out of the parking lot was inefficient.

Extremely convenient to the airport and great shuttle service. Room was very clean and comfortable

Being extremely convenient to the airport, it was a hassle to get into town to do anything or eat anywhere other than the hotel.

Didn't like how the website advertises a pool and spa but they have neither.

The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.

The location, the price, the ease of checking in and out.

Nothing

The staff was very accommodating, taking our luggage early so we could check out the city.

Friendly staff. Room had everything you needed.

Room as tiny, but functioned fine for a solo traveler.

The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent.

The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.

Shower head needs replacing room 410

Service was great, Room and amenities were lush. For a BU Alumni attending some University events it was perfectly convenient! Valet was a little pricey...park on the street if you can but the Valet guys offered great service!

Valet parking was pricey for Boston!

View with construction........no toothbrush, toothpaste, Q-tips, mouthwash, map at a glance of the hotel and to

Great greeting at the Spg counter.

Staff was great. Helpful and friendly. I stay here for work as a united airlines Capt on my Boston layover, and we are treated so well that I brought my wife up for a weekend stay .. We walked to Fanual Hall, and Aquarium.. Shopped. Went to a Red Sox -Yankees game ( Sox won

A bit pricey. But hey .. Its downtown Boston

Very attractive lobby area; extrenely personable and professional staff.

Bathrooms and towels were not what a hotel charging $700/night should be offering.

The location is good. Walkable to many attractions and restaurants. T stop right in front.

They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.

The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool.

I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.

Great location, very comfortable, most staff was very helpful. The best restaraunt we experienced in the downtown area. Their food was fantastic!

The housekeeping schedule was a bit off - but fine in detail. Also, one of the staff members was not particularly helpful with walking directions.

We liked the location - close to the airport, Faneuil Hall and the Financial center and places of interest.

The breakfast - only one available in the area - was expensive and not good. We were forced to go to one of the closest hotels in order to get a proper buffet breakfast.

Beds were comfortable.

The entire facility including the rooms smelled of strong bleach or other chemical cleaners. It was an overpowering smell that we didn't dissipate until after leaving the window open for a good 12 hours. And although the rooms appeared to be very clean, there were obvious longer term maintenance issues, such as peeling paint and sloppy repairs in the shower.

Location

Noisy, gum on the floor, door didn't lock automatically, generally careworn.