The Ritz-Carlton Cancun

Great Service that meest every expectation

Pros: Great service that is unmatched. A very warm and welcoming atmosphere

Among the top hotels in Cancun, but...

Pros: Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

Cons: Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

Pros: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

Cons: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

Exceptional Service

Pros: This resort has the best beach and pool service we've ever experienced.

Cons: The resort was hosting other large convention-type groups with some immature guests.

Pros: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

Cons: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

Pros: The front desk