21.093459
-86.768752
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Amenities
| General | 24 hour front desk, Air-conditioned, Bar/Lounge, Express check out, Gift shop, Hot tub, Laundry facilities, No smoking, Parking (free), Pool (children), Pool (outdoor), Private beach, Restaurant, Room service, Safe, Sauna, Steam room, Storage available, Valet parking (free), Wheelchair accessible |
| Activities | Fitness center, Playground, Tennis (outdoor) |
| Services | A/V equipment rental, Babysitting/child services (surcharge), Beauty salon, Business center, Car rental, Childrens programs, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Spa, Wedding services |
| Internet | Internet (surcharge), WiFi (surcharge) |
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
| Ritz-Carlton Hotels | |
| Expedia | |
| booking.com | |
| priceline.com | |
| Orbitz |
Analyzed 603 reviews across the web
Excellent
Guests think this is a family-friendly hotel .
Guests say the hotel is perfect for a romantic getaway .
Also good to know about the hotel:
Good pool/beach service
Good fitness area
| Service |
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94% found the |
| Pool |
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| Service |
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82% thought the |
| Breakfast |
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86% found the |
| View |
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95% thought the |
Excellent 9.5 - Overall user rating out of 30
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Mediocre 3.0
Mar 1 2014
location was nice, was able to walk the streets with a friend from hotel circle to ritz at 10 pm and felt safe. maid service was good and they hadtime schedules that delayed my arrival at 1pm by air. waited til 3 45 to get room. no comfort offered in the beach service was poor and lacked staff at the doors and beach areas. waited 45 min just for a taco/nachos order. Beaches area very nice and early service to chairs and towels good. then we were forgotten there. will not stay or recommend this hotel to others. over charge for shuttles to and from airport a big issue.location was nice, was able to walk the streets with a friend from hotel circle to ritz at 10 pm and felt safe. maid service was good and they hadtime schedules that delayed my arrival at 1pm by air. waited til 3 45 to get room. no comfort offered in the beach service was poor and lacked staff at the doors and beach areas. waited 45 min just for a taco/nachos order. Beaches area very nice and early service to chairs and towels good. then we were forgotten there. will not stay or recommend this hotel to others. over charge for shuttles to and from airport a big issue. |
Excellent 10.0
Sep 15 2013
Posted by Jwilliamson
We just got back from our honeymoon at the Ritz Carlton-Cancun. The room was beautiful with a direct view of the crystal blue ocean. The staff was very friendly and the service was excellent. There is free internet in lounge in the lobby in a beautiful room. The bathroom in the room was completely tiled in marble with a separate room for toilet, a stand up shower and a separate tub. It was a standard room but fairly large with a balcony overlooking both pools and the ocean. Room service was great, they prepare the food in the room for you. 10/10 would recommend and would stay again.
We just got back from our honeymoon at the Ritz Carlton-Cancun. The room was beautiful with a direct view of the crystal blue ocean. The staff was very friendly and the service was excellent. There is free internet in lounge in the lobby in a beautiful room. The bathroom in the room was completely tiled in marble with a separate room for toilet, a stand up shower and a separate tub. It was a standard room but fairly large with a balcony overlooking both pools and the ocean. Room service was great, they prepare the food in the room for you. 10/10 would recommend and would stay again.
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Excellent 10.0
Jul 11 2013
Posted by LeeFamily1
Excellent facilities, services and food. Will definitely go back next time.
Excellent facilities, services and food. Will definitely go back next time.
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Excellent 10.0
Apr 4 2013
Posted by craiger1
Our first trip to the Ritz in Cancun. The service was fantastic. Great staff. We were treated extremely well. We will stay there again soon!
Our first trip to the Ritz in Cancun. The service was fantastic. Great staff. We were treated extremely well. We will stay there again soon!
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Good 8.0
Feb 28 2013
Service was very good. We stayed at this property about 5 years ago and the restaurants and the overall quality has deteriorated somewhat from that time. Service was very good. We stayed at this property about 5 years ago and the restaurants and the overall quality has deteriorated somewhat from that time. |
Excellent 10.0
Dec 20 2012
Posted by TravelBug201
The pool was warm and lovely. The beach was beautiful and the sea was amazing. The staff was extremely helpful and the Culinary center was worth the price.
The pool was warm and lovely. The beach was beautiful and the sea was amazing. The staff was extremely helpful and the Culinary center was worth the price.
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Good 8.0
Jul 11 2012
Posted by Marcda
The hotel is very good, very comfortable with a great service both in manpower and in the products offered. The negative points are a billing of Internet equipment, $ 20 per each and for food, expensive prices.
The hotel is very good, very comfortable with a great service both in manpower and in the products offered. The negative points are a billing of Internet equipment, $ 20 per each and for food, expensive prices.
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Excellent 10.0
Mar 20 2012
Posted by westsidejohnny1
The best vacation I have had in years. We had the top floor center room Club Level. We have never been treated so warmly and with such grace and ease that we will always go back when time allows us to stay at the Ritz Carlton Cancun. The food was exceptional as well as the pool side services. We have been all over the world and so far this has been a high light of my personal and business travel so far. Hats off to the Ritz Carlton. You have won our hearts and worth every dollar spent. Yes it is expensive but when you look at the total picture from the food to the service to the staff awareness and personal greetings it really is a bargain at any price. Afterall, how can you put a price on perfection. Thanks for a wonderful vacation. 1/18/2012-1/26/2012. Highly Recommend Club Level !!!!! J D Hartmann
The best vacation I have had in years. We had the top floor center room Club Level. We have never been treated so warmly and with such grace and ease that we will always go back when time allows us to stay at the Ritz Carlton Cancun. The food was exceptional as well as the pool side services. We have been all over the world and so far this has been a high light of my personal and business travel so far. Hats off to the Ritz Carlton. You have won our hearts and worth every dollar spent. Yes it is expensive but when you look at the total picture from the food to the service to the staff awareness and personal greetings it really is a bargain at any price. Afterall, how can you put a price on perfection. Thanks for a wonderful vacation. 1/18/2012-1/26/2012. Highly Recommend Club Level !!!!! J D Hartmann
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Excellent 10.0
Jan 30 2012
Posted by 2discerningtravellers
We booked this trip about ten days before we travelled on January 3rd. In my opinion we got a very good deal. The service, amenities, room location (ocean view king) were all superior. The food was exactly what one would expect for a Ritz. We ventured out twice to go shopping and found the quality of the merchandise at the shops at the malls to be mediocre. We ended up going back to the hotel and found what we considered very high quality merchandize in the shops at what we considered fair prices. If you are looking for a wonderful property to sit around and relax for 5 days, this is for you. The dollar is strong against the peso right now which was an unexpected plus. Got a late check out our last day which was very generous and welcome. The food was outstanding. I would recommend this hotel, especially the high end restaurants. Go ahead and arrange transport from airport to hotel and back as the local taxis will rip you off. The dates of our stay the hotel was maybe 50% full which wa...
We booked this trip about ten days before we travelled on January 3rd. In my opinion we got a very good deal. The service, amenities, room location (ocean view king) were all superior. The food was exactly what one would expect for a Ritz. We ventured out twice to go shopping and found the quality of the merchandise at the shops at the malls to be mediocre. We ended up going back to the hotel and found what we considered very high quality merchandize in the shops at what we considered fair prices. If you are looking for a wonderful property to sit around and relax for 5 days, this is for you. The dollar is strong against the peso right now which was an unexpected plus. Got a late check out our last day which was very generous and welcome. The food was outstanding. I would recommend this hotel, especially the high end restaurants. Go ahead and arrange transport from airport to hotel and back as the local taxis will rip you off. The dates of our stay the hotel was maybe 50% full which wa...
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Expert Reviews
"Ritz-Carlton's only Mexican property is a hacienda-style retreat on a 17,000-square-foot beach area—one of the largest in the Hotel Zone. All 365 rooms have private balconies with Caribbean views, and specialized suites—including the Itzy, Bitzy Ritz Kids Rooms (targeted at new parents) and two floors of tony Club Level Rooms (a veritable hotel within the hotel)—allow guests to custom-tailor their experiences. Fantino restaurant is one of the country's top-rated kitchens, and specializes in Mediterranean cuisine; sybarites will love the chef's table—which includes a tasting menu,..."
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10
Star Rating
Hotels
The Ritz-Carlton, Cancun
User Rating
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Distance from:
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