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Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa
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Beach (2)
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![The Ritz-Carlton Cancun - Cancún - Meeting room]( "Provided by Leonardo")
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The Ritz-Carlton Cancun
Retorno del Rey #36, 77500 Cancún, Quintana Roo, Mexico
+52 998 881 0808
Cheapest
rate per night
8.8
Excellent
based on 273 reviews
Compare vs. KAYAK
| Provider | Nightly total |
|---|---|
| Zenhotels.com | $126 |
| Agoda.com | $149 |
| Expedia | $167 |
Rooms available at The Ritz-Carlton Cancun
King Rooms
$162+
Bed type
Provider
Nightly
Unknown
$162
per night
King bed
$167
per night
Unknown
$199
per night
King bed
$199
per night
King bed
$207
per night
Unknown
$234
per night
King bed
$244
per night
King bed
$244
per night
King bed
$249
per night
Unknown
$251
per night
King bed
$254
per night
King bed
$267
per night
King bed
$310
per night
King bed
$317
per night
Unknown
$318
per night
Unknown
$439
per night
Double Rooms
$202+
Bed type
Provider
Nightly
King bed
$202
per night
King bed
$210
per night
King bed
$222
per night
Double bed
$241
per night
Double bed
$241
per night
Double bed
$244
per night
Double bed
$244
per night
Unknown
$250
per night
Unknown
$250
per night
Double bed
$262
per night
Unknown
$268
per night
Standard Rooms
$139+
Bed type
Provider
Nightly
Twin bed
$139
per night
Unknown
$212
per night
Unknown
$303
per night
Reviews of The Ritz-Carlton Cancun
Pros
| "We loved attentive staff." | (in 38 reviews) |
|---|---|
| ""Very clean, impeccable service."" | (in 28 reviews) |
| "Beautiful lobby good location." | (in 9 reviews) |
Cons
| "Expensive not worth the money." | (in 3 reviews) |
|---|---|
| "I never saw such bad quality of ritz carlton." | (in 2 reviews) |
| "The only thing I didn't like was the crazy amount of seaweed" | (in 3 reviews) |
Traveler rating
16
2
0
2
1
Time of year
Traveler type
Show reviews that mention
+
| great and the staff | in 88 reviews |
|---|---|
| excellent service | in 49 reviews |
| beach is great | in 48 reviews |
| excellent hotel | in 46 reviews |
| good room | in 37 reviews |
| everything was just great | in 29 reviews |
| great location | in 27 reviews |
| second time | in 20 reviews |
| ritz carlton | in 15 reviews |
| worth the money | in 14 reviews |
| food was very good | in 6 reviews |
| seaweed | in 5 reviews |
| casitas | in 4 reviews |
| comfortable beds | in 4 reviews |
| needs to be updated | in 3 reviews |
| ocean front | in 3 reviews |
| concierge named | in 2 reviews |
| high level | in 2 reviews |
| lower floors | in 1 review |
-
ExcellentJul 201910.0
loved everything. lovely experience
-
ExcellentJun 201610.0
Great Service that meest every expectation
Great service that is unmatched. A very warm and welcoming atmosphere
-
GoodSep 20157.1
Nice but not 5 star
clean quiet location
Spa is not up to 5 star standards limited dining choices
-
ExcellentMay 20158.8
Among the top hotels in Cancun, but...
Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
-
ExcellentMay 20159.7
the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
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About The Ritz-Carlton Cancun
Overview
The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. This American-based international hotel brand is chosen by luxury travelers who expect a consistently deluxe stay, and The Ritz Carlton, Cancun offers just that.
The luxury resort has been consistently ranked among the finest hotels in the world and is proudly known as Mexico’s most awarded resort. Perfectly perched along the sparkling waters of the Caribbean, The Ritz Carlton, Cancun is located on one of the finest beaches in Mexico. Each accommodation, whether guest rooms or suites, offers a luxury beach chic vibe with modern décor and locally inspired accents. Each room features a spacious layout, a private balcony overlooking the ocean, luxury linens, personal gourmet coffee machines, fully stocked refreshment cabinets, and 24-hour in-room dining.
In addition to a gorgeous stretch of Mayan Coastline for a luxurious escape to the sea, The Ritz Carlton, Cancun offers guests two award-winning restaurants, Fantino and The Club Grill, nine dining outlets, a spa, two swimming pool and oceanfront whirlpool, private beach cabanas, and much more.
Entertainment, shopping, and dining are nearby for the entire family at Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village. Guests can also take the day to explore Belize Barrier Reef, the second largest coral reef in the world, and beautiful Isla Mujeres.
The Ritz Carlton, Cancun is the ultimate destination for vacationers seeking luxury, relaxation, adventure, and culture. This tropical destination offers the luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.
Features
8.8 Excellent
based on 273 reviews
9.4
Cleanliness
9.2
Comfort
9.2
Facilities
9.2
Location
Check in |
3:00 PM |
Check out |
12:00 PM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities at The Ritz-Carlton Cancun
Computer use available
Babysitting or child care
Business center
Car rental
Wake-up service
Internet
Executive lounge access
Wi-Fi
Fax/photocopying
Concierge service
Cribs available
Currency exchange on-site
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Multi-lingual staff
Free toiletries
Shoeshine
Shops (on site)
Heated pool
Room service
Smoke alarms
Heating
Special diet menus (on request)
Tour desk
Physical distancing in dining areas
Physical distancing rules
Spa
Hot tub
Interconnected room(s) available
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Beauty salon
Express check-out
Parking
Hairdryer
Fitness center
Tennis
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
Kids' club
Air-conditioned
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitized
Airport shuttle (surcharge)
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning
Pets not allowed
Staff follow all safety protocols as directed by local authorities
Playground
Pool with a view
Coffee shop
Private beach
Bathrobe
Private bathroom
Garden
Private check-in/check-out
24hr front desk
Steam room
Private parking
Shuttle service (additional charge)
Storage available
Conference rooms
Wedding services
Spa and wellness center
Radio
Ticket service
Terrace/Patio
Increased accessibility
Beach towels
Towels
Safety deposit box
Sea view
Seating area
Elevator
Massage
Slippers
Alarm clock
Balcony
Bathtub
Spa bath
Breakfast in the room
Telephone
Carpeted
CD player
Toilet
Safe
Sauna
TV
Smartphone dock
Valet parking
Desk
VIP room facilities
FAQs when booking at The Ritz-Carlton Cancun
Does The Ritz-Carlton Cancun have special cancellation policies due to coronavirus (COVID-19)?
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Where is The Ritz-Carlton Cancun located?
When is check-in time and check-out time at The Ritz-Carlton Cancun?
Does The Ritz-Carlton Cancun offer free Wi-Fi?
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Photos of The Ritz-Carlton Cancun
All Photos
01 of 35
Reviews about The Ritz-Carlton Cancun
“The food was very good.”
“All of the staff are incredibly helpful with their time and advice.”
“Hotel is all we expected from the Ritz Carlton chain”
“The rooms war very nice and clean.”
“"Great location, high level services (very efficient Concierge named Begona) and a solid Bar"”
“"Very clean, impeccable service."”
“I felt like the service to the casitas could be a little better.”
“I loved everything about the property!”
“Roomy and well designed bathrooms.”
“Wonderful staff and beach.”
“EVERYTHING about this hotel is SUPERB!”
“We loved attentive staff.”
“Beautiful lobby good location.”
Property safety measures
The Ritz-Carlton Cancun has implemented the following measures:
Heightened sanitation
Daily cleaning, increased availability of sanitation products.
Social distancing measures
Lobbies with safe social distancing.
Streamlined check-in and check-out.
Minimal contact with hotel personnel and other guests.
Location
Most Popular Landmarks
- Kukulcan Plaza0.6 mi
- Playa Marlin0.8 mi
- Acuario Interactivo1.2 mi
- Museo Maya de Cancun1.6 mi
- Playa Delfines2.4 mi
- El Rey Ruins2.4 mi
Cancún Travel Guide
Learn about Cancún on KAYAK