The Ritz-Carlton Cancun

9.1
Excellent

Based on 1,533 reviews
 
Retorno del Rey #36, 77500 Cancún, Quintana Roo, Mexico
  +52 998 881 0808
The Ritz-Carlton Cancun - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
Priceline $289
TripAdvisor $296
MARRIOTTDERBYSOFT $306
Priceline
per night
TripAdvisor
per night
MARRIOTTDERBYSOFT
per night

Good to know

Value for money 5.0
Distance to city center 5.8 mi
Location rating 9.6
Nearest Airport Cancun
Distance to airport 8.0 mi

Rooms

Check-in
Check-out

Resort Rooms

$306+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$306 per night
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Double bed
$339 per night

Double Rooms

$313+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$1033 per night
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King bed
$313 per night
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King bed
$342 per night
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King bed
$344 per night
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Unknown
$344 per night
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Double bed
$379 per night
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Unknown
$420 per night
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Double bed
$421 per night
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Unknown
$425 per night
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Double bed
$432 per night
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Unknown
$432 per night
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Double bed
$447 per night
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Double bed
$469 per night
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Double bed
$470 per night
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Double bed
$477 per night
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King bed
$496 per night
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Double bed
$500 per night
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Double bed
$566 per night
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Double bed
$611 per night
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King bed
$629 per night
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Unknown
$693 per night
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Double bed
$901 per night
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Unknown
$970 per night

King Rooms

$289+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$1329 per night
IMAGE
King bed
$1374 per night
IMAGE
Unknown
$289 per night
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Unknown
$306 per night
IMAGE
King bed
$346 per night
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Unknown
$350 per night
IMAGE
King bed
$365 per night
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King bed
$371 per night
IMAGE
King bed
$373 per night
IMAGE
King bed
$393 per night
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Unknown
$393 per night
IMAGE
King bed
$407 per night
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Unknown
$430 per night
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Unknown
$443 per night
IMAGE
King bed
$448 per night
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Unknown
$450 per night
IMAGE
King bed
$489 per night
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King bed
$504 per night
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King bed
$509 per night
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King bed
$541 per night
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King bed
$764 per night
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Unknown
$764 per night
IMAGE
King bed
$819 per night

Standard Rooms

$296+

Photo
Bed Type
Provider
Nightly
IMAGE
King bed
$296 per night
IMAGE
Double bed
$315 per night
IMAGE
King bed
$320 per night
IMAGE
Double bed
$442 per night

Reviews

Pros

Cons

Traveler rating

57
13
4
2
0

Time of year

Traveler type

Show reviews that mention

+
add ons in 1 review
beach chairs in 25 reviews
beautiful and the beach in 27 reviews
bed was too hard for my liking in 3 reviews
casitas in 2 reviews
crystal blue in 1 review
excellent hotel in 25 reviews
excellent room in 20 reviews
food was bland in 13 reviews
great service in 18 reviews
level of expectation in 4 reviews
minor item in 1 review
pool comfortable in 10 reviews
prepaired in 2 reviews
ritz in 8 reviews
sense of luxury in 2 reviews
staff are super in 36 reviews
tuesday thru thursday in 2 reviews
variety restaurants in 10 reviews
worth the money in 4 reviews
worth the money we paid in 9 reviews
  • Excellent
    Jun 2016
    10.0

    Great Service that meest every expectation

    Great service that is unmatched. A very warm and welcoming atmosphere

  • Good
    Sep 2015
    7.1

    Nice but not 5 star

    clean quiet location

    Spa is not up to 5 star standards limited dining choices

  • Excellent
    May 2015
    8.8

    Among the top hotels in Cancun, but...

    Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

    Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

  • Excellent
    May 2015
    9.7

    the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

    The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

  • Excellent
    Apr 2015
    10.0

    Exceptional Service

    This resort has the best beach and pool service we've ever experienced.

    The resort was hosting other large convention-type groups with some immature guests.

  • Excellent
    Aug 2014
    9.3

    Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

    Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

  • Excellent
    May 2014
    10.0

    The front desk

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About

Overview

Where the cerulean blue Caribbean Sea meets a cloudless sky, the sun emerges to mark the beginning of another brilliant day at The Ritz-Carlton, Cancun, one of the most elegant luxury hotels nestled along Mexico's alluring Mayan coastline. Our oceanfront hotel boasts a pristine beach that can keep you busy with a wealth of waterfront activities, or content to do nothing at all. Additionally, our luxury Cancun hotel promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, The Ritz-Carlton, Cancun offers a dream-like escape to another world, determined to leave you breathless.

Marriott

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

9.1 Excellent

Based on 1,533 reviews

9.8

Cleanliness

9.6

Location

7.1

Amenities

5.0

Value for money

Things to Know

  • Great view
  • Nice building
  • Professional service

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Increased Accessibility
Business center
Car rental
Wi-Fi
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot Tub
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-Conditioned
24 Hour Front Desk
Safe
Sauna
Airport Shuttle (Surcharge)
Playground
Private beach
Terrace/Patio
Elevator
Massage
Laundry facilities
Child pool
Hairdryer
Coffee shop
Babysitting/child services (surcharge)
Internet (surcharge)
Pets not allowed
Parking (surcharge)
Steam room
Storage available
Wedding services
Outdoor tennis
Cribs available
Cable or satellite TV

Location

Most Popular Landmarks

  • Kukulcan Plaza 0.6 mi
  • Playa Marlin 0.8 mi
  • Acuario Interactivo 1.2 mi
  • Museo Maya de Cancun 1.6 mi
  • Playa Delfines 2.4 mi
  • El Rey Ruins 2.4 mi

Cancún Travel Guide

Learn about Cancún on KAYAK

Getting Around

Cancun 8 mi
Playa Del Carmen 40.2 mi

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