Pros (+) The staff showed better than expected attention room to detail and service We attended all of the restaurants and pleasantly surprised at the quality of the food and service
Cons (-) Nothing
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$445
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Standard room, bed type unknown
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$459
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Deluxe room, 1 king bed
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$485
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*Total includes estimated local taxes & fees payable on check out.
Amenities at Kempinski Hotel Cancún
- Private beach
- Snorkeling
- Outdoor pool
- Beachfront
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Reviews of Kempinski Hotel Cancún
9.1
Wonderful
708 verified ratings
Wonderful
512
Very good
82
Good
30
Okay
28
Fair
19
Mediocre
10
Poor
28
Summary of reviews
Guests say
Overall, guests highlight the hotel's outstanding service, friendly and attentive staff, and high standards of cleanliness. Many reviews mention the convenient location and enjoyable amenities such as pools and restaurants. While breakfast receives mixed feedback, with some finding it limited or overpriced, most guests appreciate the comfortable rooms and well-maintained facilities. However, some reviews express disappointment with value for price and additional fees, and a few mention issues with overbooking or specific services. Despite these concerns, the majority of guests had a positive experience, especially regarding service and cleanliness.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
9.2 out of 10
314 reviews
8.4 out of 10
45 reviews
9.1 out of 10
42 reviews
9.2 out of 10
2 reviews
All reviews
Pros (+) loved everything. lovely experience
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's dining options?
The hotel offers two award-winning restaurants, Fantino and The Club Grill, along with nine dining outlets. Additionally, guests can enjoy special diet menus, a bar/lounge, and the option to have food delivered to their accommodation.
What are the main concerns about the hotel's dining options?
Some guests found the dining experiences relatively expensive, with average dishes at the hotel's restaurants. Additionally, the breakfast buffet price for 3-year-old children was considered excessive by some visitors.
How is the hotel's customer service?
Guests have praised the exceptional staff, noting their friendliness, helpfulness, and impeccable training. Many visitors highlighted the staff's willingness to go the extra mile to enhance their stay.
What are the main concerns about the hotel's customer service?
Some guests expressed concerns about hidden costs at checkout, mentioning that the hotel charged for various items and services. Additionally, a few visitors encountered confusion between different hotel departments.
What are the hotel's unique offerings for relaxation and leisure?
The hotel provides a spa, two swimming pools, an oceanfront whirlpool, private beach cabanas, and a variety of outdoor activities such as eco-tourism, golf, and beauty salon services. Guests can also enjoy a fitness center and access to a private beach.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Explore Nearby Attractions
Take the time to visit nearby attractions such as Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village for entertainment, shopping, and dining options.
Consider Club Level
Guests who stayed at the Club level enjoyed access to a full breakfast buffet and food throughout the day, along with top-shelf liquor, providing a quieter and less crowded experience.
Be Mindful of Hidden Costs
Some guests noted that there were unexpected additional charges, such as for certain types of beach chairs and valet parking. It's advisable to inquire about potential extra costs to avoid surprises at checkout.
Check for Room Accuracy
A guest experienced discrepancies between the room description and the actual room received. It's recommended to double-check the room details upon arrival and promptly address any discrepancies with the hotel staff.
Opt for All-Inclusive Options
Consider the all-inclusive package, especially if traveling with children or seeking a quiet and inclusive vacation experience.
Take Advantage of the Spa
Guests appreciated the spa facilities, so consider indulging in a spa treatment for relaxation and rejuvenation during your stay.
Consider Transportation Options
Guests found the hotel a bit far from certain attractions, so it's advisable to plan for transportation to explore the surrounding areas comfortably.
Be Aware of Noise Levels
Some guests mentioned noise issues, particularly in rooms designed in an open space layout. If sensitive to noise, consider inquiring about room options that offer better sound isolation.
Engage with the Staff
Many guests praised the exceptional service provided by the staff, so don't hesitate to engage with them for personalized experiences and assistance during your stay.
Location
Retorno del Rey #36, 77500 Cancún, Quintana Roo
What's nearby
- Spa at The Royal Sands0.3 mi
- Kukulcan Plaza0.6 mi
- La Isla Shopping Mall1.2 mi
- Iberostar Cancun Peninsula Convention Centre2 mi
- Iberostar Golf Club Cancun2.1 mi
- Playa Delfines2.4 mi
- El Rey Ruins2.5 mi
- Cancun Golf Club at Pok Ta Pok2.8 mi
- Hard Rock Cafe Cancun3 mi
- CoCo Bongo Cancun3 mi
- Cancun Convention Center3.1 mi
- Poliforum Benito Juarez4.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Kempinski Hotel Cancún
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | March | $398 | $451 |
Cheapest month to stay with an average 11% drop in price. | Most expensive month to stay with an average 37% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Kempinski Hotel Cancún
Which month has the cheapest rates at Kempinski Hotel Cancún?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Kempinski Hotel Cancún is September, with an average nightly rate of $368. The most expensive month is December at $704 per night.
What is the cheapest day to book Kempinski Hotel Cancún?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Kempinski Hotel Cancún is Wednesday, with an average nightly rate of $361. The most expensive day is Friday at $486 per night.
How far in advance should you book Kempinski Hotel Cancún?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Kempinski Hotel Cancún, book around 12 weeks in advance. This could save you approximately 15% compared to booking last minute.
KAYAK's top tips for your stay at Kempinski Hotel Cancún
FAQs when booking at Kempinski Hotel Cancún
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See most recommended stays in CancúnGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
5.8 mi | Cancun | 8.0 mi |