Pros (+) The staff showed better than expected attention room to detail and service We attended all of the restaurants and pleasantly surprised at the quality of the food and service
Cons (-) Nothing
5 stars
Kempinski Hotel Cancún
Photos of Kempinski Hotel Cancún
Overview
The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. This American-based international hotel brand is chosen by luxury travelers who expect a consistently deluxe stay, and The Ritz Carlton, Cancun offers just that.
The luxury resort has been consistently ranked among the finest hotels in the world and is proudly known as Mexico’s most awarded resort. Perfectly perched along the sparkling waters of the Caribbean, The Ritz Carlton, Cancun is located on one of the finest beaches in Mexico. Each accommodation, whether guest rooms or suites, offers a luxury beach chic vibe with modern décor and locally inspired accents. Each room features a spacious layout, a private balcony overlooking the ocean, luxury linens, personal gourmet coffee machines, fully stocked refreshment cabinets, and 24-hour in-room dining.
In addition to a gorgeous stretch of Mayan Coastline for a luxurious escape to the sea, The Ritz Carlton, Cancun offers guests two award-winning restaurants, Fantino and The Club Grill, nine dining outlets, a spa, two swimming pool and oceanfront whirlpool, private beach cabanas, and much more.
Entertainment, shopping, and dining are nearby for the entire family at Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village. Guests can also take the day to explore Belize Barrier Reef, the second largest coral reef in the world, and beautiful Isla Mujeres.
The Ritz Carlton, Cancun is the ultimate destination for vacationers seeking luxury, relaxation, adventure, and culture. This tropical destination offers the luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Kempinski Hotel Cancún
- Private beach
- Outdoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Casino
- Fishing
- Golf
- Canoeing
- Cooking classes
- Beauty salon
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Sauna
- Pool with a view
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Beachfront
- Slippers
- Solarium
- Lockers
- Telephone
- Storage available
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
- Private parking
- Shuttle service (additional charge)
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Private beach
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Family friendly
- Babysitting or child care
- Kids meals
- Kid-friendly buffet
- Kids' club
- Playground
Bathroom
- Bathtub
- Hairdryer
- Bathrobe
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Media and entertainment
- Cable or satellite TV
Reviews of Kempinski Hotel Cancún
9.0
Wonderful
687 verified ratings
Wonderful
483
Very good
84
Good
36
Okay
30
Fair
19
Mediocre
9
Poor
26
Summary of reviews
Guests say
Guests generally appreciated the excellent service and cleanliness of the hotel, highlighting the friendly and attentive staff. However, many expressed concerns regarding the value for price, citing hidden fees and high costs for services. While the amenities and food received praise, some guests felt that the hotel did not meet the expected standards for a five-star property, particularly in terms of maintenance and room comfort.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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9.1 out of 10
287 reviews
8.4 out of 10
45 reviews
9.1 out of 10
42 reviews
9.4 out of 10
6 reviews
All reviews
Pros (+) loved everything. lovely experience
Pros (+) Great service that is unmatched. A very warm and welcoming atmosphere
Pros (+) clean quiet location
Cons (-) Spa is not up to 5 star standards limited dining choices
Pros (+) Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Cons (-) Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consi...
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Pros (+) the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
Cons (-) The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers two award-winning restaurants, Fantino and The Club Grill, along with nine dining outlets. Additionally, guests can enjoy special diet menus, a bar/lounge, and the option to have food delivered to their accommodation.
What are the main concerns about the hotel's dining options?
Some guests found the dining experiences relatively expensive, with average dishes at the hotel's restaurants. Additionally, the breakfast buffet price for 3-year-old children was considered excessive by some visitors.
How is the hotel's customer service?
Guests have praised the exceptional staff, noting their friendliness, helpfulness, and impeccable training. Many visitors highlighted the staff's willingness to go the extra mile to enhance their stay.
What are the main concerns about the hotel's customer service?
Some guests expressed concerns about hidden costs at checkout, mentioning that the hotel charged for various items and services. Additionally, a few visitors encountered confusion between different hotel departments.
What are the hotel's unique offerings for relaxation and leisure?
The hotel provides a spa, two swimming pools, an oceanfront whirlpool, private beach cabanas, and a variety of outdoor activities such as eco-tourism, golf, and beauty salon services. Guests can also enjoy a fitness center and access to a private beach.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Explore Nearby Attractions
Take the time to visit nearby attractions such as Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village for entertainment, shopping, and dining options.
Consider Club Level
Guests who stayed at the Club level enjoyed access to a full breakfast buffet and food throughout the day, along with top-shelf liquor, providing a quieter and less crowded experience.
Be Mindful of Hidden Costs
Some guests noted that there were unexpected additional charges, such as for certain types of beach chairs and valet parking. It's advisable to inquire about potential extra costs to avoid surprises at checkout.
Check for Room Accuracy
A guest experienced discrepancies between the room description and the actual room received. It's recommended to double-check the room details upon arrival and promptly address any discrepancies with the hotel staff.
Opt for All-Inclusive Options
Consider the all-inclusive package, especially if traveling with children or seeking a quiet and inclusive vacation experience.
Take Advantage of the Spa
Guests appreciated the spa facilities, so consider indulging in a spa treatment for relaxation and rejuvenation during your stay.
Consider Transportation Options
Guests found the hotel a bit far from certain attractions, so it's advisable to plan for transportation to explore the surrounding areas comfortably.
Be Aware of Noise Levels
Some guests mentioned noise issues, particularly in rooms designed in an open space layout. If sensitive to noise, consider inquiring about room options that offer better sound isolation.
Engage with the Staff
Many guests praised the exceptional service provided by the staff, so don't hesitate to engage with them for personalized experiences and assistance during your stay.
Location
Retorno del Rey #36, 77500 Cancún, Quintana Roo
What's nearby
- Spa at The Royal Sands0.3 mi
- Kukulcan Plaza0.6 mi
- La Isla Shopping Mall1.2 mi
- Iberostar Cancun Peninsula Convention Centre2 mi
- Iberostar Golf Club Cancun2.1 mi
- Playa Delfines2.4 mi
- El Rey Ruins2.5 mi
- Cancun Golf Club at Pok Ta Pok2.8 mi
- Hard Rock Cafe Cancun3 mi
- CoCo Bongo Cancun3 mi
- Cancun Convention Center3.1 mi
- Poliforum Benito Juarez4.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Kempinski Hotel Cancún
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $438 |
Average price (weekend night) | $453 |
When to book a room at Kempinski Hotel Cancún
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.5 |
|---|---|
Distance to city center | 5.8 mi |
Nearest Airport | Cancun |
Distance to airport | 8.0 mi |
Everything you need to know for your stay in Cancún
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