Gulf Shores Hotels

This hotel was in a great spot, not too far from the beach and not too close to all the action. It's quite and friendly, there's even a decent bar and grill on the other side of the hotel. Staff was friendly and considerate. I'd stay here ahakn

Front counter staff was warm and welcoming very eager to make sure we had everything we needed. Breakfast staff was friendly and welcoming. Room was clean beds were comfortable.

Beds were a little stiff

The room is big and very clean. There's a kitchen in the room. It'll be very convenient if you stay several days here. I like this hotel!

Clean hotel

Poor customer service.

Overall not to bad. Can't complain

Elevator felt unsafe and was very slow

Location

over priced for what it is

Location

Wet beds, moldy lampshade, cable sucked, front desk personnel and manager were RUDE

Not much, close to beach but you have to cross a busy street

Upon arriving we went to our room, kicked off our shoes and chilled for a bit, I had to go use the restroom, there was no toilet paper to be found, my husband picks up the phone to call the front desk and no dial tone, so he had to go back down to the front desk and get a roll, then we see they didn't stock towels and the bottom of our feet from walking around in the room are now black. The only thing housekeeping did to our room was make the bed and the coverlet was either stained or dirty. We paid good money to get a room at this time of year, but I'm telling you here and now,we will never stay at this hotel again. It wasn't worth over $700.00 for three days here.

The staff was nice and the location was great. The breakfast was great as well.

Bathroom was moldy and rusty. The carpet was stained. There wasn't significant disrepair but general disrepair was everywhere. In general it wasn't bad just not up to HGI standards.

The location is great. The breakfast there was great at $9.99. The room was clean, plenty of space and a Kuerig Coffeemaker.

Great room for the money.

Room was a little small but had everything you need.

People were so nice. Looked more like a resort inside

Great customer service. Good location. Close to beach, zoo, water park, and several good restaurants. Clean.

Had less amenities than a nice hotel would but for the price it is a great hotel.

It was a great location. Close to beach. The beds are very comfortable.

Walls are thin.

The staff was friendly.

There was mold on the walls. Nothing was up to code.

Good location

When we checked in to our room the door to our room was completely open. Went and complained, the lady was rude and said the towel man or maid probably "forgot" to close the door. Only the bathroom light worked in our room. The beds were dirty, one bed had either dead bugs or something else all on it.

The price for the room, the location, and was very comfortable to stay in the room.

Noisy neighbors.

Nothing

At check in staff person extremely rude. No coffee available in room. No iron or oroning board. Was told at check in because I got such a good rate I was not welcome to breakfast the next morning. Toilet leaked there was standing water in that area.

Great view and right on the beach, staff was amazing...very comfortable beds

Ice machines didn't work and needed some general maintenance and repairs done around facility...parking was horrible

Great location, good breakfast, clean room

Door to the bathroom was broken, shower was partially painted, toilets didn't flush properly, ocean view was more of a parking lot view, and the minifridge was extremely loud.

Nice location, about 5 minutes from beach ,go kart track across the street and min. Golf down the street as well.

The staff was super friendly!

Far away from the beach. Hard to pull out of on the road.

The location is fantastic and the staff is wonderful!

Everything

Nothing

Oceanfront view, breakfast (Pancake House), beds were somewhat comfortable.

No laundry mat or a bit outdated, not enough channels.

It was in a great location. Right on the beach, within walking distance to The Hangout and many other restaurants.

For the price, I was expecting immaculate rooms, the room was a great size beings we had a king suite, but it definitely needs to be updated, furniture was horrible! For the price of 349.99 a night I expected much better rooms. The lobby was newly redone and looked great, so I figured the rooms would be the same!

Beautiful view, very friendly staff.

No

Our balcony was huge with an amazing view of the beach . It was room #5015 . Everyone was so friendly and the place was very clean . We will stay there again !

No negative comments on the hotel .

The room was very nice, clean, pretty spacious. We had no complaints with the room or staff.

We just thought it was a bit overpriced. I will qualify that by saying, I know it was peek season but at 299 a night it was a bit much. We are use to staying in a multi bedroom condo with kitchen for those prices. We were just staying one night and a lot of other places were booked up so I understand. I'd stay again under similar circumstances.

Great spot to relax and enjoy the gulf coast at the coast. accommodations are more than adequate with great staff and pool, with easy beach access get to gulf coast and experience a great time, our second year here

the only drawback was the noisy carts being used by the staff early and late in the day.. need some rubber tires, not plastic on the tile floor bring your own umbrella and chair as rental is high

Loved the staff and hotel! All aspects of it!

People saving seats around the pool and not being there all day. Elevator was slow but we enjoyed and used the stairs.

Location, sky cross walk, multiple pools and the view from our room