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The Hotel was across from the beach which made it very easy to return back in case of forgot items. Also, the hotel did provide laundry rooms and ice machines, which made things easier overall. The cleaning service came to my room once during our 4 day stay. We did not leave "Do not Disturb" signs on the doors, and still we only received clean towels and had our beds made once.
Friendly staff, clean rooms, clean pool. Very cold air conditioner. Older building showed its age. Cheapest rate by the beach on Gulf Shores, but you get what you pay for.
We stayed for three nights and the first two morning we were awoken by very loud and repetitive banging on the door by housekeeping. Just not very curteous at all.
The hotel is in a great location, and the rooms are nice. The front staff is unnecessarily rude; it was as if it was an inconvenience for them to assist their guests.
It was next to beach! I just didnt think it was worth $156.00 for the one night. The breakfast was horrible, no hot food, just dry cereal and pastries, with packaged oatmeal, and i should of stuck with my first mind and that was staying at Hampton Inn which i should of paid the $180.00..
Access to beach, location. Elevator not working properly.
Availability when we had no other options! Rude check-in staff. Had to ask for towels and TP. Breakfast room was not well stocked. Refrigerator was not cold. TV was terrible. There were no carpets. Too far from beach.
Not much, close to beach but you have to cross a busy street Upon arriving we went to our room, kicked off our shoes and chilled for a bit, I had to go use the restroom, there was no toilet paper to be found, my husband picks up the phone to call the front desk and no dial tone, so he had to go back down to the front desk and get a roll, then we see they didn't stock towels and the bottom of our feet from walking around in the room are now black. The only thing housekeeping did to our room was make the bed and the coverlet was either stained or dirty. We paid good money to get a room at this time of year, but I'm telling you here and now,we will never stay at this hotel again. It wasn't worth over $700.00 for three days here.
Pool was nice, 40 feet from the beach Clean room Bed was tiny Breakfast sucked Elevator was run down
The room description was wrong! No private balcony, no ocean view, room was old, smelled terrible, had holes in the wall, mildew in the bathroom, cracks in the ceiling, staff was rude and the elevators smelled like pee, also after second day there wasn't an ice machine that worked in the building! Never again!!!!!!!
Loved that this hotel was so close to the beach! Facility was clean. A bit dated not a big deal and didn't effect our stay. The floor are tile which made sand a big issue (of course being near the beach im not sure carpet would be better).
Location Wet beds, moldy lampshade, cable sucked, front desk personnel and manager were RUDE
Oceanfront view, breakfast (Pancake House), beds were somewhat comfortable. No laundry mat or a bit outdated, not enough channels.
It was in a great location. Right on the beach, within walking distance to The Hangout and many other restaurants. For the price, I was expecting immaculate rooms, the room was a great size beings we had a king suite, but it definitely needs to be updated, furniture was horrible! For the price of 349.99 a night I expected much better rooms. The lobby was newly redone and looked great, so I figured the rooms would be the same!
I like everything about the hotel. The room was clean and comfortable. Nothing
Great customer service. Good location. Close to beach, zoo, water park, and several good restaurants. Clean. Had less amenities than a nice hotel would but for the price it is a great hotel.
Price and location was great Nothing, everything was great
I liked the breakfast and the queen bed. There was no fridge for us to put our drinks or snacks in.
The room was very clean and comfortable. Had a refrigerator. Worth the money. No microwave.
It was a great location. Close to beach. The beds are very comfortable. Walls are thin.
Great service and price It was hard getting in and out of the parking lot
Service was polite, room was clean, we didn't really ask for anything so it's not like we got to see much of the staff anyways. We just wanted a cheap place to stay so we could enjoy the beach. But while we were there it was acceptable. No real complaints here. There's no elevator in the first building because there's only 2 floors. Call me lazy, but I didn't like carrying all my bags up a flight of stairs.
I enjoyed the way the room was decorated and the cleanliness. The room did not look the same size as the pictures-it was much smaller. They had friendly staff. The location was excellent as well by the beach and fun attractions. I didn't care for the confusion upon first arrival. They could not find my reservation. I was almost charged double for the room. The breakfast was dry, hard, and tasteless.
Booked no smoking. The room they originally gave me had been changed to no smoking only 3 weeks prior. The next room they gave me was the same. Finally the 3rd room didn't reek of smoke and an ash tray. Was very disappointed. They offered to not charge my card, but I had driven over 8 hours and didn't have another place to stay. They seemed very worried they might have to upgrade my room to fill my no smoking request. I have bad allergies to smoke and tobacco and the staff were not pleasant to work with.
This was a nice hotel. It was less than five minutes from the beach. The staff were all very friendly, it was clean, and the bed was very comfortable! I wish there had been a refrigerator for our drinks, other than that I have no complaints!
There was an incident with one of the guest when I got there. I told the lady at the front desk and apologize. It wasn't get fault. She didn't have anything to apologize for. That was great customer service.
The room is big and very clean. There's a kitchen in the room. It'll be very convenient if you stay several days here. I like this hotel!
Even though we did not have an animal with us, I loved how this place is pet-friendly. As a person who works with animals, I was very impressed with the cleanliness and well put together the hotel was. The staff was very nice. We did have a closet door that was broken, but all I had to do was call to the front desk and make them aware,(as I did not want to be charged a damage fee), they made note of it.
Clean hotel Poor customer service.
Location Bathroom exhaust fan didn't work; shower head was not secure in it's support
Front counter staff was warm and welcoming very eager to make sure we had everything we needed. Breakfast staff was friendly and welcoming. Room was clean beds were comfortable. Beds were a little stiff
Overall great stay. Breakfast was a little crowded but that happens.
Hot breakfast until 9:30 was good. Theres a bar within walking distance that was a neat place. And its next to some nice walking paths. Comfortable beds and great bathrooms also. Only an outdoor pool was really the only downside.
No hot water in shower on day two
The room was very nice and clean. There were children above us running up and down The halls screaming and slamming doors at all hours. My family and I didn't feel relaxed. We could not rest.
I liked a lot about most Holiday Inns and this was no different. It had a lot of convenient / cool amenities, like very delicious hot breakfast, a gym, a pool / hot tub, Bed Bath and Beyond lotion, etc. I really appreciated that they had soft and firm pillows on the bed and labeled it accordingly! My friend that I traveled with is a little bit of a germophobe and she lifted up both of our beds to check for bed bugs. We definitely didn't find any; the rest of the room was also very clean. One of the only things I didn't like was that our room couldn't get Wifi Connection. When I called the front desk, they did offer to switch our room, but we were already settled in. It was okay, though, because I think most of their rooms have Wifi, just ask if that's something that's important to you.
This hotel was in a great spot, not too far from the beach and not too close to all the action. It's quite and friendly, there's even a decent bar and grill on the other side of the hotel. Staff was friendly and considerate. I'd stay here ahakn
The staff was very attentive,the whole compound was landscaped to reduce most if not all road noise. We were very impressed with our stay. The only thing I could possibly come.up with is that the A/C was a bit noisy during the night. But that's because a light sleeper.
Location over priced for what it is
My husband and I went down to the beach for just a relaxing weekend we actually arrived a couple hours before check in but the room was ready and we were able to check in early which was a plus! We will be staying here again! The hotel staff were so friendly and helpful. And for the price it was just an all around comfy room and just a nice relaxing atmosphere. And who could beat having a Starbucks open 24/7 in the hotel. That was awesome..!! Nothing bad with our stay!
You aren't close to the beach and the room cost alot. The room was very small and the bed wasnt comfortable at all.
Overall not to bad. Can't complain Elevator felt unsafe and was very slow
Good location and beach access. Random room cleaning. The WIFI sucks big time. Plus they have blocked any outside signals. Want to send a text or email without paying them $5 a day, nope. Better go out to the street.
I like the fact that it is right on the beach and we can hear the waves with our balcony door open. The hotel is clean and the staff is good about helping the guests. We have been to this beach and this particular hotel several times. It generally has the best value for a beach front room that is in a decent hotel. They don't have a complimentary breakfast. You can either pay for their breakfast bar or go down the road a bit to get breakfast. The beds are adjustable for firmness but I have trouble personally finding them comfortable. Our first night one of the air bladders in the bed was broken and we were so tired we didn't bother reporting it until the next morning. They did move us into another room for the duration of our stay as quickly as they could though.
The location is great. The breakfast there was great at $9.99. The room was clean, plenty of space and a Kuerig Coffeemaker.
The view of the beach was very nice. We enjoyed the balcony and ocean view. The staff was very friendly and accommodating when we decided to stay an extra day. The atmosphere in the lobby was inviting with fresh water and coffee. The warm breakfast also included omelets or French toast made fresh. The only suggestion for improvement I would add would be to extend the beach chair/umbrella rental time. We rented the chairs for two days (Friday and Saturday) and we weren't ready to leave the beach at 5pm when the workers started removing the cushions and umbrellas.
The staff was nice and the location was great. The breakfast was great as well. Bathroom was moldy and rusty. The carpet was stained. There wasn't significant disrepair but general disrepair was everywhere. In general it wasn't bad just not up to HGI standards.
The best part of staying at this hotel was access to the beautiful beach and the view. Every room faces the gulf. The room was clean and toiletries were higher end. The tv guide was missing, the pillows were lumpy and the bed was further than i prefer.
Location. The bed was excellent. Generally unfriendly staff to include the Restaurant folks.
The location is fantastic and the staff is wonderful!
Family friendly Staff wasn't very friendly. When I checked out the woman had her cellphone out and vapor cigarette. She was short with me when I asked if I would receive a receipt.
The location was good. The pool is nice. They didn't furnish a refrigerator or microwave. They offered to rent one for $20 / night. It seem everything was for additional price.
The rooms and the view were amazing. When I booked the hotel it said I was getting a king bed with balcony. I came to orange beach with my fiancé. However, when I got there they gave me too queen size beds, knowing we were together. Mind you I booked the room a month before. I had to argue with the front desk for thirty min until they FINALLY gave me what I asked for. Why not just do it right the first time? Why tell me you don't have an availability and then thirty min later when I said to cancel they said "oh we may have a room actually...." Get the f... Out of here. Really? Not to mention when you ask for towels the manager front desk lady has the biggest attitude. Great view but without good service this place is nothing. Treat people how you would want to be treated. I will not be coming back.
Loves the Island House Hotel. Right on the beach, complimentary pool towels and beach towels, cafe on premises with great food and reasonably priced, and plenty of room on the beach. Highly recommend!
The rooms are spacious the staff was wonderful all the staff clean not loud loved my stay the cleaning lady was super sweet always made sure we had towels and Jessie at the front desk was supper awesome but all staff again was friendly we will be back thanks for a wonderful stay for my 11th year anniversary I liked everything
Had everything we needed. Destiny at the front desk was the most pleasant and helpful person we came across. The industry needs more stars like her. Be aware of your room location. We could smell the garbage that we were put by the whole time. Latitude30 service was terrible. Slow, and not how we requested. Charged for items we never received but manager never was available. One server on a holiday night.
Beds were comfortable. Hotel was clean. "Angled beach view" was as advertised. for the one person who could see it at a time, the vbiew was okay. The other person was out of luck unless they wanted to see the neighboring condos or their pool Room size, Difficult to control the heating/AC TINY bathroom "Angled beach view" was as advertised, so when combined with the minuscule balcony, only one of us could sit on the balcony and see the beach/ocean at the time. There was room for the 2 of us, but only one could see anything
Everything was kept super clean and the whole staff was amazingly friendly. Have stayed here once before and it was just as great each time. The rooms are nice and the view is perfect. Good distance from the water and awesome pool area The restaurants were extremely expensive and they didn't let our pizza delivery lady come up to the room. When questioned, the answer was so that we would be more likely to buy from their restaurants.
Nice location. The A/C wasn't very cool. The balcony was very small.
Slept great in the bed. Very comfortable pillows and mattress, and the room was very clean. The view of the gulf overlooking the pool was gorgeous. The piano player in the lobby was great and many people enjoyed dancing in the evening. One of the elevators was broken, so their was only one working on our side. Their was a retreat that weekend with hundreds of loud and obnoxious teenagers. We hopped on the elevator after waiting for it for about 10 minutes and the 10 kids that were on it had pressed all of the elevator floor buttons before they got off as a prank. It was really really annoying. We finally made it to the 9th floor where our room was and unloaded. When we went outside to relax on the balcony the kids at the pool and on the balconies across the hotel on the other side had laser pointers flashing and shining in our eyes. We saw the potential of having an enjoyable time had everything worked and the kids not been there but unfortunately we did not enjoy our stay at all. We wanted to eat breakfast the next morning at their restaurant but it was so chaotic and crowded the wait was too long. We ended up going to Waffle House and leavaing early.
We had a great time. It is centrally located and right on the beach. There were some self described "Frat boys" that were pretty awful on the beach, but when they moved up to the pool and began urinating in the shrubs the hotel security quickly corrected them and I did not see them again.
The room was very nice, clean, pretty spacious. We had no complaints with the room or staff. We just thought it was a bit overpriced. I will qualify that by saying, I know it was peek season but at 299 a night it was a bit much. We are use to staying in a multi bedroom condo with kitchen for those prices. We were just staying one night and a lot of other places were booked up so I understand. I'd stay again under similar circumstances.
They had every kind of food, from pizza and ice cream to seafood, and at a pretty reasonable price! Plenty of lounge chairs by the pool and the beach. They also had an outdoor bar and a nightclub! And played music all day! Didn't need to leave once! Pizza and brunch were delicious! Can be loud at times because of children, but it's a family place so you can't expect it to be perfectly quiet. Next time I would choose a room on the outside of the towers facing the ocean instead of the pool area (but still a great view of the ocean on the pool side!) Patios were very small. Could not fit 3 people on it comfortably at the same time.
Our balcony was huge with an amazing view of the beach . It was room #5015 . Everyone was so friendly and the place was very clean . We will stay there again ! No negative comments on the hotel .
Food on the property is reasonably priced Convenient beach access Pool is large and clean, indoor/outdoor Hot tub! Hotel showing signs of age - a few plumbing problems in the room Staff was hit or miss. Some were awesome, some terrible
All inclusive! Bathroom was small
Proximity to beach and local amenities. We found no fault.
The staff was wonderful, from the desk clerks to the cook staff. Never heard the word "no". very accomodating. Next time will book direct. Using kayak was a nightmare
Cleanliness of the room. Staff was nice and helpful. Construction on the property next went on too late into Friday night making it difficult to sleep.
Location on the beach-undeveloped lots on either side so their beach area was uncrowded/Hampton Inn guests only. Complementary breakfast was convenient with a variety of hot and cold food choices. Large indoor/outdoor pool area. Only two elevators, and no stairs to the lobby area. If you took the stairs, you exited into the parking garage.
The beds, the location and amenities. staff was nice