SureStay Hotel by Best Western Castlegar
Photos of SureStay Hotel by Best Western Castlegar
Overview
SureStay Hotel by Best Western Castlegar is situated in Castlegar and offers water slides, an indoor pool and free Wi-Fi. It also provides a 24-hour reception, a 24-hour business centre and an express check-in and check-out feature.
A concierge, a laundry service and a wake-up service are just some of the available services at the hotel. There is also free public parking on site for those with a car.
The hotel's rooms are comfortable and feature a kitchenette that is equipped with a microwave and a refrigerator. They offer a seating area, tea and coffee making facilities and a flat-screen TV.
West Kootenay Regional Airport is within a 40-minute drive of SureStay Hotel by Best Western Castlegar, as are Red Mountain, Red Mountain Resort and Red Mountain. For guests wishing to eat out, the hotel is not far from a selection of local dining options.
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Amenities at SureStay Hotel by Best Western Castlegar
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
General
- Hardwood or parquet floors
- Interconnected room(s) available
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- Storage available
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
- Kitchenette
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Allergy-free room
- No smoking
- Designated smoking area
- Private entrance
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Dining
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Vending machine (drinks)
- Vending machine (snacks)
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
- Tumble dryer
Things to do
- Beach access
- Casino
- Golf
- Skiing
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
Outdoor
- Grill
- Balcony
Workspace
- Fax/photocopying
- Desk
Parking and transportation
- Free parking
Health and safety
- Daily housekeeping
Family friendly
- Complimentary breakfast
Reviews of SureStay Hotel by Best Western Castlegar
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast offers a wide variety of fruit, cereals, and breads, and it is conveniently located for highway access and town exploration. However, some guests have suggested that a small table and chairs for eating meals would be a nice addition.
How is the cleanliness of the hotel rooms and facilities?
The hotel provides clean, modern, and fresh-smelling rooms, and the property is well-maintained. However, some guests have mentioned issues with dirty floors and a lack of cleanliness in the hallways and public areas.
What are the hotel's unique amenities?
The hotel offers beach access, a casino, and skiing opportunities, making it a great choice for leisure activities. Additionally, guests have appreciated the complimentary breakfast and the availability of a mini kitchenette in some rooms.
How is the hotel's customer service?
The staff is described as wonderful, friendly, and eager to help with any issues. However, some guests have mentioned less than welcoming front desk staff and a lack of compensation for issues like a loss of Wi-Fi.
What are the common concerns about the hotel?
Some guests have expressed concerns about noisy rooms, the lack of an elevator, and issues with the cleanliness of the floors. Additionally, there have been comments about the need for room updates and improvements in the air conditioning units.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Some guests recommend requesting a room at the back of the building to avoid noise from the busy street. Additionally, if a bathtub is preferred, it's advisable to confirm its availability when booking.
Breakfast Experience
While the breakfast is generally praised for its variety, some guests found certain food items to be stale or not up to standard. It's suggested to manage expectations regarding the breakfast offerings.
Location Convenience
The hotel's central location, with nearby amenities such as Safeway and accessibility to the highway, is highlighted as a positive aspect by several guests.
Cleanliness and Maintenance
Guests appreciate the cleanliness and modern feel of the property. However, a few mentioned issues such as dirty floors, hair in the bathroom, and outdated lobby rugs, indicating a need for consistent maintenance.
Staff Service
The staff's friendliness and willingness to assist guests received positive feedback. However, there were occasional mentions of front desk service and initial room allocation not meeting expectations, suggesting a need for improved consistency in service.
Accessibility
Guests with mobility concerns should note that the hotel does not have an elevator, and some found the room entry door to be high off the front sidewalk, potentially posing challenges.
Noise Levels
Several guests noted noise disturbances, particularly from rooms facing the busy street. It's advisable to request a quieter room location if sensitive to noise.
Amenities
The availability of a kitchenette, beach access, an indoor pool, and water slides were highlighted as positive features. However, some guests encountered issues with the shower size and Wi-Fi connectivity.
Value for Money
While many guests found the hotel to be a good value for the price, there were occasional mentions of overpricing and unexpected additional charges, indicating a need for transparency in pricing.
Room Maintenance
Some guests experienced issues with the air conditioner, shower, and electrical outlets, suggesting a need for thorough room maintenance and functionality checks.
Location
What's nearby
- Doukhobor Discovery Centre0.8 mi
- Kootenay Gallery0.9 mi
- Castlegar Golf Club1.8 mi
- Alberni Pacific Railway1.9 mi
- Syringa Creek Provincial Park10.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Hotel by Best Western Castlegar
Low season | February |
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High season | September |
Average price (weeknight) | $101 |
Average price (weekend night) | $116 |