Brooklyn Hotels

Art work, decor

Bed lights didn't work, bathroom walls including backsplash tile were dirty. Breakfast was mediocre.

Staff is friendly. Love that their is no carpet. Location is good.

Closet way to small. Warm water , needs more water pressure.

I liked its location and how close it was to the sub way

I hated the staff and how they treated me. The man at the front desk was extremely rude and tried charing me an extra 65 dollars for checking in 2 hours early. He also screwed up our payment and this caused me to have to get money wired to the city so i could pay for the additional night. Also my car was hit in the parking lot that is covered in camera and when i went to ask him if he had footage he said summer only which doesn't make any sense. You could tell they could care less about the customer then any thing. Also we told the house keeping staff not to clean our room and we came back from being out all day too find all our underwear folded on he bed which is discussing but at least they changed the towels

location was good for the money spent. it was a bathroom and a bed, that is what we needed

kind of dirty, shower did not work correctly, neighboorhood was a little seedy. i reserved my room with a credit card, but payed in cash, they charged my card anyway and now i have to wait 8 days to get my money back

Few things... The furniture in the hotel is new, but the room is not confortable... the space in the room is very narrow. The bathroom is the only thing that I like... and the breakfast.

The room was very narrow! O request to staff to change my room, but they were not polite and rude! I defenitely do not reserve another night there!

Familiarity

Nothing

This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.

Cleanliness. Lighting. View

Room service very expensive. Internet should be FREE

Helpful, efficient staff, clean, comfortable rooms, good, fast breakfast, central location for downtown Brooklyn, excellent value for money

No social area

Friendly, clean, economical, convenient.

Neiborhood takes time to get uded to.

The hotel was very clean. Dont know if the bed was a Queen, it appeared very small, we have a queen at our house and it appears larger than that one

Our room was across from the vending machines #217 and the noise was terrible. The subway noise was all night long. (I know you cant do any thing about the subway train) I could not stay there again. My husband and I slept 1/2 hr.

Location and customer service

No

Staff was super nice, great breakfast. Great service

The shower wasn't very private, open in the room. You could see in. Bathroom too small. People in the next room noisy.

Very personable and helpful staff with a sense of humor. Clean and stylish rooms. Awesome free breakfast delivered to room.

No gym, but I understand due to limited space availability in area.

Close to Metro

One elevator, No bath towels, limited toiletries, no soap, no shampoo. No easy chairs in room.. Poor value/

The hotel is within walking distance from the subway and there is a great BBQ place across the street.

I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.

The opportunity to prepare small meals.

Locatiion is freat and the cooking facilities were useful.

Location - close to PATH station, lots of restaurants within 5-7 mins of walking distance- excellent for people looking for Indian food. Cleanliness Friendly Staffs Excellent Breakfast and the duration 6 am - 10 am suits everyone

This hotel does not have a parking lot. But thats not a big deal, there are many paid parking lots near the hotel and available at a reasonable price.

Location of the hotel.

Nature of the staff..they are stabbon..and arrogant in nature..

Nice room, close to the L and G trains, friendly staff

Cleanliness of rooms and quality of furniture and facilities

Checking was not not the best as we were given the wrong room and were told we had to move a couple of hours later after we had unpacked. We stayed but had to pay an additional 30$.

I appreciated being able to eat breakfast. Location was good for me. The room was very clean.

I would have liked a coffee maker in the room.

None

Evening staff was very nasty she implied I did not hear very well when I ask questions on parking space when I checked in. They never told me is was come first, first serve bases and I needed to go get my own space wherever I found one to park. They just said, there was parking on the inside. There was no extra blankets or pillows. Iron or ironing board and the rooms heater did not work well either. We were very cold that night. Unfortunately, we were there for a funeral which made our experience at your hotel more depressing..I Will not book or recommend this place to anyone. It was not worth the money I paid to stay here. I have stay at 4 and five star hotels and this was not a star..

Clean.

Small.

My only critique was that the bed was a tad uncomfortable for me, but both my mom and aunt were quite comfortable. The room was small and cozy, but it has everything a visitor needs. The staff was wonderful and kind. The location is excellent - right next to a subway stop that makes it easy to see NYC in minutes. Also blocks from Central Park. Neighborhood is safe and clean. Next to a drug store, n case you forgot something. Loved it and would stay there again.

minibar was loaded with choices

deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!

friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings

Nice interior

All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.

Nice hotel

Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve

The staff was so nice and helpful.

Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.

The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme.

I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!

I thought it was ok. The room was nice.

I just had problems with some of the TV stations. The local stations had static and fuzzy channels.

The room was very clean, the people at the front desk were very nice and i was happy that we could leave our bags at the hotel after checking out.

the noises of the train that came by and that we had to sleep in the "basement" (level C)

Front desk staff was great! Bathroom was spacious -- huge for NYC standards and the wall paper is beautiful! Bed was very comfortable!!

Shower curtain smelled moldy. To be a dog friendly hotel, the dog bed provided was dirty, it stunk, had cigarette burns and ultimately, my dog refused to use it. The bell hops were very snobby and unfriendly.

Every Associate we encountered was excellent; very warm, helpful and accommodating. Our 10th floor room was cozily decorated in darker tones and neutral accents. The furnishings were appealing, well built, and fitted to the room with adequate room to maneuver throughout. The bed was extremely comfortable and we left it each morning feeling rested and recharged. The most comfortable bed I have ever slept in while traveling. The bathroom was exceptionally clean and was supplied as expected for this level of Accommodation. (I have managed hotels and know first hand that, even the appearance of clean, is impossible on white porcelain and ceramic tile. Exterior noise from inside the building went mostly unnoticed; city noise was acceptable without the a/c fan running but we set it to blow continuously and the city outside mostly faded away (A/C blew worked excellent). Amenities are as advertised; the lounge atmosphere and appearance brings to mind an image of a1920's / 30's sitting parlour - comfortable, elegant, and well suited for drinks, work, meeting a coworkers or friends. On the weekend we stayed, the lounge was fused with music of the runway, the city and SoHo. It was an excellent kickoff for our evening with friends. The location could not have been better for us; subway - entrance on same block; restaurants - all around; cabs - always;

Minibar prices were beyond excessive (I wondered if I was staying in an Airport grab-n-go) Room services prices - also excessive - (see: Oatmeal) The Following Falls Under "...if that's all he can complain about...." (these were the only negatives I could remember; most likely because they were encountered repeatedly) : The drawer-pull's on the main chest of drawers were very difficult to get a hold of. If I had long nails, or carried traditional keys, I could have hooked these without a problem; alas, neither is the case. Although the stairs were our preferred method of "up and down"; we found it challenging to get from our floor (10th), to our friends floor (7th), via the elevator. The pass key security system didn't seem to allow exit onto a floor other than our own.

Nice staff very helpful great experience front desk excellent would recommend highly

They charge $14.95 for wifi in your room. The Lobby furniture is very old no back support. & Very saggy

The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out .

The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.

The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.

The Roxy is an indulgence in the best of ways. It's charming and comfortable. Well appointed and close to transit. The staff is friendly and attentive. We only ate breakfast at the hotel, but it was delicious. We were sort of sad we went elsewhere for Sunday brunch... The spread is amazing.

There are few negatives to the Roxy, honestly. Location is good, but not great- safety was not a concern. Just don't expect to walk out the door and be somewhere, you'll need to hop the train or a cab. The space is comfortable, but the pillows (like most hotels') were worthless.

Beautiful design, nice position, comfortable rooms, outstanding hall and cocktails

The hotel staff seems helpful but not really interested to the customer

Staff and rooms

The elvatores where a lilltle confusing

Value, location, comfort, and service were all excellent

Staff was friendly. We felt really welcomed.

The shower curtain smelled like wet towel. The AC was not cold enough and was very loud. You can hear every time a door closes in the hallway.

The room was decent sized. The bed was comfy. The water pressure in the shower was Amazing! The hotel was conveniently located.

Nothing was included. We got breakfast for one person, one morning, and it cost $41. Everything was extremely overpriced. Drinks, snacks, all of it.

No help from doorman to flag taxis. Generally the hotel showed wear and rooms need refreshing.

My body was on west coast time and I tried to take a shower at 2am but there was no hot water. They also ding you an extra $5 for usable internet.

The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!

Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.

Accessibility/ location, customer service

No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.

The room was ok, was not too happy with my experience here.

The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.

No mini fridge

Exactly what I needed. No frills, but clean and the room was a nice size.

Spent the evening here with friends and loved ones for the Thanksgiving Day parade. Lot's of great energy and a beautiful location with on the street parking right outside! It made a great day all the more special! Friendly staff and economic pricing!

It was a great price for the location, walking distance to Time Square, Central Park, and more! And very close to subway stations. The staff was very accommodating and flexible with our reservations. The room was a tight fit, but that is how everything is in New York.

The rooms were cute. Not to small.

Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.

Location is great - the art is amazing and the roof top terrace restaurant/ bar is top

Friendly staff, great location, unbeatable price!

It is a non smoking hotel, however someone was smoking and the smell wafted into our room.

Nothing.

The room is very small with a grate ceiling that makes the room noisy. There is one shared bathroom on each floor and the rooms are small and very unkept.