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The rain shower head The concrete floor was cold, not enough rugs in room. Shower floor very slippery.
I thought the design was kinda cool new exercise eguipment was nice. Wifi speed was fairly good but I am spoiled to my 200 meg at home Beds and floor were dirty No breakfast not even continental Electrical plugs were too hard to get to
Great customer service elegant rooms awesome price
Clean hotel, conveniently located I had a leak in my ceiling. I had to ask for a room change.
The restaurant was great! Everything about this place is modern and upscale. Great atmosphere for all ages. Will be staying several more times. The only thing that we had experienced here was that the night we stayed was during a wedding. There was several people that were super drunk and one person passed out right beside the check in counter. Figured that they could do something about that but no one seemed to care up front.
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
I loved the proximity to all the great shops restaurants, and bars!! Nothing
The design and character of the hotel is amazing. The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.
I'd recommend this to anyone
Very clean! Very nice! The food prices were a bit high but very convenient.
Very cool area I loved it all
The bed was extremely comfortable, and the room had a very simplistic feel! Very modern! I kept being woken up by other guests yelling, screaming, and walls being bumped into. It was very difficult for me and the other guest in my room to sleep.
Well priced Gym & Pool but no hot tub/ spa/ or sauna
Room was nice and clean. My wife and I are in our 20s, and it felt like an adults party hotel. The bed was not very comfortable. The bathroom door was nothing more than a sliding mirror and did not close all the way.
Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service. The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.
I liked the friendly staff,how they made u feel welcome they asked is everything ok.I liked that it had its on bistro on the inside to get food and drinks.I liked the inside when u come in it felt warm and inviting.I would enjoy coming back to this hotel!!The room was clean!! The bistro didn't have enough food they had on the menu and the outside needed to be updated.
Very good price for a well-maintained, older hotel. Hotel is very clean. We enjoyed our stay.
Rooms very clean and one of the quietest stays in a very long time. You can hear a pin drop! Needs a continental breakfast. All the best hotels have this now.
facilities were great housekeeping should have been more available. They only came once in the morning and never again so wasnt able to get room clean for the rest of the weekend.
Location was good. Parking was good. Room was not good. Lack of amenities. Unclean bath tub, non working main light, non working washroom exhale fan. Won't opt for hayatt again.
The room was very nice with a large desk a comfortable chair The toilet kept running all night. The room was arranged so you could only watch TV in bed and the window was blocked by the desk. The refridgerator was barely cold even turned up high
Very good location and it was a good value for the room. We took the package including breakfast. The breakfast was great and the staff was really friendly and attentive. The room was clean but the bath tub and fixtures were dated.
Ice machines were not working on 5 floors, they agreed to bring ice to our room but never came. Room was a bit dated and hotel and room had an unpleasant smell.
Location was ideal for us. Hotel is ok. Parking was a nightmare at night. Only 2 handicap parking spots close to hotel entrance
very quiet and very comfortable parking was fairly difficult in the evening
Excellent location for our purposes. Staff was very friendly. Bed was hard. The temperature seemed difficult to regulate.
They were nice enough to upgrade us when we arrived. Late check out and a nice breakfast. It was a very clean hotel. The bar was great with a nice pool table. Didn't get to the pool but it looked great. Bed was a little hard.
Employees were all very friendly and helpful. Thin walls.
The lobby smelled clean. Thats it! Small Beds, small rooms, rooms smelled.
Nice bed, and desk to do work. Rooms dated and need remodeling, food is over priced
One of the the front desk employees her migan was nice and the location is nice and clean They change my reservation from two bed to one bed and my rate from $79 first night to $99 second night also we had no shower towels and kept asking and when they finally brought some the morning we left it was hand towels ....when I complained they drop my second night to $79 in which that what I suppose to be paying
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
Comfortable bed. Left earlier than planned and did not receive a refund.
It was quiet and relaxing. I didn't like the long walk to my room as I was exhausted.
Total room cost of around $65 was a great deal....probably due to a little construction in the lobby.
quiet, beds were very comfortable Very big. Long walk to the elevators
Staff is always friendly and helpful. The bed in our room closely resembled concrete.
Location, ease of use, staff attitude Shabby rooms, not worth the money, old amenities - outdated, floresent lights in bathroom - really ugly, harsh and attracted bugs, bugs in room, smelly, halls and common areas old and dull and depressing, noisy, services (food, coffee) not available past 9:30AM, (coffee was out and no one knew how to get it started - where is your self serve?!? - too many others to add here - go visit your neighbor - Aloft and see how it needs to be done now - I am a long time Marriott customer and member - love the Courtyard line but some of your properties and offerings are getting very old and outdated - this one in particular.
great room, great facility, no breakfast no breakfast
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
Free no-fuss wifi
Very helpful, professional staff. Location was great. Convenient to EVERYTHING that we had planned. Clean, comfortable room. VERY prompt response and remedy to a very small problem that we had. Would stay again definitely. Not a thing.
location My room smelled. Badly. Even when I burned a candle for several hours.
Actual HOT Breakfast included. Friendly staff and comfortable room. Minutes (2 or less) from DART Park and ride which gets you anywhere downtown with none of the headache of fighting traffic. nothing
Location to DART rail.
Attractive decor. Staff was very pleasant. Pillows were very lumpy and bath towels to small.
I like how the room was decorated as well as the hotel. The front desk lady was very nice she spoke as I walked in. This will bey getaway from now on. The room smelled funny as well as the towels weren't white. My personal opinion would be to use beach for the towels. Also the toliet wasn't sparky clean. After some bleach and air fresher it was prefect.
This guest did not leave comments about this hotel.
A great place to stay for the price.
Good location, dependable internet, and nice gym facility
The overall checkin and checkout processes are smooth The room smells bad
This is one of my favorite hotels in the Plano area. Priced right. Nice amenities. Friendly staff. Good location. Wish the pool was open later.
I was beyond surprised and impressed with the Magnuson. It was super clean, the staff was friendly, the breakfast was great, and the room was beautiful. Very well maintained property- and even had a hot tub/pool and gym. I'd definitely stay again.
really nice hotel. Suites are setup nice. Beds are good. liked the kitchenette. overall give it a 4 out of 5. there was trash behind the bathroom door on the floor when we got there and the sheets on the hideabed weren't clean.
clean updated good shower everything included no extra cost for breakfast or parking
the contential breakfast 3:00 check in
Kitchenette was great, complete with fridge! Even dishes and all you would need if staying longer! Breakfast was ok, the eggs are not the greatest but it was nice that they had waffles! The only thing I didn't like was the bed, it was super hard and uncomfortable. Everything else was great!
Very friendly and helpful staff; quiet room; comfortable beds; living area/kitchen separate from bedroom; great location -- very quiet but convenient to many shops/restaurants; onsite laundry; complimentary hot breakfast every morning and complimentary dinner Mon-Thurs. No dislikes -- we were extremely pleased with this hotel.
Location was very convenient for our activities. Our stay didn't include evenings when dinner is available. Breakfast was OK- nothing noteworthy. Hot coffee & tea are available 24 hours in the lobby. Beds were not comfortable- too soft and the duvet was heavy and coarse. The door between the bedroom and kitchen/living area did not close fully.
This hotel was amazing. The location was perfect for the convention center at Embassy Suites. It was quiet and perfect and clean. Breakfast is at 730 but the Hotel Employee found out there would be early risers for an event and made sure the food was hot
Loved the room No
It was new (less than a year old). Location was easy to get in and out of. Good hot breakfast. Very clean. Staff was friendly and helpful. Was given a room with one queen bed and pull out sofa. Was expected 2 queen beds for family of 4. Not enough seating at breakfast. No hot tub. GPS had trouble locating due to it actually being in Plano and not Frisco. About a mile off.
The staff was so kind and the room was clean and nice. 0 perfect location for ikea shopping.
The clerk and the breakfast. Nothing.
The hotel is brand new! Very clean room and common areas and breakfast was good. Staff is very friendly and helpful. We were able to check in early w/out a problem. Nope!
This guest did not leave comments about this hotel.
The staff was very friendly. The address is listed as Frisco but this will take you to the wrong spot if you put it in your GPS. Make sure you put Plano as the City.
This guest did not leave comments about this hotel.
New Construction in the area
their staff was really nice! Great amenities the breakfast was great free internet, free parking, free washateria!!
The cookie They gave me a dirty room to start and then were rude about it
One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.
The room was nice. The food was EXCELLENT! Overall, I had a wonderful stay. Though I know they cannot do anything about it, I didn't like the channel selections available on the TV.
Clean room. No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.
The room was extremely clean, nice and spacious. The bed and couch were comfortable. The bathroom was very clean. The walls are TOO THIN. Neither one of us slept because we could hear EVERY SINGLE WORD of conversation the people staying in the room next to us were saying. They were not shouting, only speaking, and we could hear them. They talked all night long and smoked cigarettes, which we could smell through the adjoining door located at the back of our room. We would have had a perfect stay, but this seriously negated any good experience we may have had. And the hotel charged me an extra $12 from what my original booking was priced at. They did not inform me of this and I had to find out by looking at my bank account and calling them. I received some lame excuse about them having issues with credit card fraud, so they overcharge your card for their safety. She told me after 3-5 business days, my money should come back into my account. Thanks for informing me of this, Hilton. She completed her statement to me with "this is an uncommon hotel practice". Dumbfounded, I ended up thanking her for taking my money and confusing me. Needless to say, I will NOT be returning to this hotel ever again.
Didn't give me back my deposit! Rude people, poor service, no one answers the phone and room service is a joke
Staff was very friendly and helpful. Loved everything
The cookie. Not having a do not disturb sign. I would have liked to sleep in.
Nothing Couldnt make my reservation due to a family emergency. The hotel wouldn't refund me my room. I will never stay at ANY Hilt on hotel EVER AGAIN.