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The reception staff were very helpful, but the cleaning of the room was very poor. The breakfast was very limited and poor.No original juices,the eggs was heavy boiled(green inside!!!) limited fruits. We were very dissapointet that the bar/snack bar at the pool area was closed all times.This was contradary to the website.And it was only a very poor possibility to buy anything at the shop or bar at the reception.The room and view was fine.
Relaxing sunbathing area Swimming pool was out of use due to broken glass with no apparent attempt to clear it.Location behind filling station next to tyre depot meant noisy in daytime.
It's your typical hotel, very nice and clean though, but I always feel to miss a particular atmosphere. The breakfast had plenty of foods to chose from, but tasted a little cheap.
We were given a disabled room, when the hotel seemed almost empty. The TV was broken. There were always lights on at the bar, but never anybody there. The pool was dirty. To go out for a meal or a drink, we had to drive, there was nowhere within walking distance.
The pool was nice and their buffet breakfast was great; however, the hotel should add fruits in their breakfast (i.e. apples, oranges, bananas, etc.) They advertise two jacuzzi that do not operate. Bad business if someone makes a final decision based on amenities.
Excellent staff, very nice and helpful. Clean room and fresh towels every day. Very good bathroom and nice pool. Breakfasts were good but could have been more diverse - every day were the same products, no vegetables, always two the same juices flavours etc. A lift would be useful for people with baby pram (like us) luckily there is only first floor to go upstairs.
Friendly staff, nice pool area (not for lap swimming), decent rooms. Although it's in the middle of nowhere, it's centrally located to many sites (e.g. Erice, Segesta, Lo Zingaro). Breakfast is typical Italian. Lots of sweets, not too many healthy options.
We liked the peaceful atmosphere and its location. All the hotel staff are well trained and very helpful. The only improvement I can think of is that for breakfast they have to be sure that there is enough for all the clients present, otherwise it was a wonderful holiday.
I thought the hotel was wonderful. The staff were so friendly and helpful, and the pool and surrounding area perfect. The only fault I would have with the hotel is the lack of dining facilities, and its a bit off the beaten track. A car is a necessity, and because there is no restaurant in the hotel, it meant driving for to eat every night.
Staff members were very gfriendly and the location of the hotel is very good.
Unique experience. Very quiet and peaceful, original unmolestered historic monetry, good for couples wanting access to the wonderful hill top village of Erice, or a fun place to take the kids (to tell them ghost stories about headless Monks !! All in all memorable, thank you bookings.com and Il Carmine/ No
Great situation in old convent. Spacious rooms, feather duvets, good heating.Breakfast was good.
The building was lovely, an old monastery very simply decorated but a very tranquil place to stay.
the quietness the room was too narrow, the bed too hard
staff very nice Breakfast minimum and hard/hard bed...and we like firm beds
The evening meal is a feast! It is so good and an amazing value for the money spent! Highly recommended! WIFI internet didn't work in the room, but it worked around the reception desk.
It is a really impressive monastery building perfectly renovated. The room was very spacious and comfortable. The view from our room was excellent. The atmospere of the place is really special. Everything was perfect.
Staff friendly.Efficient check in/out.Location superb.Buffet breakfast fine.Quiet and secure environment. No problem with parking in winter but may be a different issue in summer. Best food in Erice was in PentoLaccia. Try Cannoli in main street cake shop. Visit i Bucanieri in Marsala, by far best restaurant in area ....try bucanieri 11 (Pesce Misto) and Angus steak..............fantastic................ Florio winery a few doors away has excellent wines... try Passo delle Mule...........a red wine excellent with fish!. Garabaldi in old town also vg unlike Venus restaurant which was awful even though more expensive. Enjoy Erice............................ WIFI only works beside reception not in rooms....poor advertising....not a large cost to fix , surprising after all previous comments!!!. Time also to modernize bathroom and plumbing ,,,,,,,more modern shower and extractor fan required which was weak and not efficient and very noisy as was toilet flush.
Fabulous location, very friendly staff No evening meal available in mid Sept. and we chose it because people raved about the food
the food disgracefullfor a 4* hotel waiting for barstaff up to 30 mins as they noone behind bar
Beautiful scienery and restaurants were superb. Hotel is in a great location. A bit quiet, although the staff are friendly.
Cleanliness of hotel. Location to beach. Lack of restaurants nearby. A car is essential for your stay here
staff was wonderful. it was most helpful that the staff spoke a few languages as it was full of international guests a little bit more information - restaurant times, pool services, beach services would have been nice on a card or paper rather than having to ask
Great beach, very clean hotel. Need a car to get around, but if you have one there is lots ot see and do in the area. Very little english spoken by the hotel staff made some things difficult. Very little information about things to so, we wanted to hire a boat for a day but could not find any information either at the hotel or in the town.
Lovely setting, peaceful surroundings, very professional service Apartment a bit dark, double bed could be bigger
Good restaurant but too expensive. Good staff with decent English. We didnt have a rental car, and it cost us minimum of 30euros to go anywhere from this hotel in a taxi.Erice is 7kms away but we had to pay 40euros to get there! Tennis courts not available. The seafront (not on the hotel's premesis)around the back of the hotel is dirty/littered, could be lovely. Nothing in the town of interest- a dull place to be after 24 hours!
The best is the location: the garden, pool and view from the pool : the mountain clif north-east. The board-walk into the sea is also great.Breakfast buffet is great. We chose not to eat at the inner-courtyard as you have no view at all ; this beats my prupose of staying in this part of Sicily. Finding local resto's is not easy; Trapani is a long dark stretch away. the 2nd and last morning i found out why we only had cold showers: The 'boiler tank in the bathroom was still switched off ;-0
We liked the view from our delux room. The room was clean and the swimming pool lovely. The staff at the swimming pool very friendly, barman and waitresses very polite. Unfortunately, I have to say that reception was unpleasant and sometimes not very helpful. If you do not speak Italian you gonna find difficult to rent anything. I was very disappointed. Dinners were lovely but in September, they were only inside the restaurant (because it's too cold- the reception said).
The pool Toilet facilities at the pool left a lot to be desired. Room service menu and items in the mini bar were extremely expensive; room service menue was not available 24hrs a day, despite being advertised as such. The decor in the apartments quite outdated, and the shower overflowed on more than one occasion. Late check-out cost €60, although it was clear the room was not booked that evening.
It was extremely pleasant and relaxing.
The hotel is located in a wondeful site, but the rooms are not in concordance. .The installations need an update. Breakfast in the terrace is very pleasant Lot of rooms are close to the kitchen installations and therefoe the noise of the kitchen is clearly listened into the rooms at night and very early in the morning
The pool area is lovely, but I was dissapointed to find the bar unmanned. We were booked into a "superior" room - without a balcony. I wonder what makes it "superior" ? With such a great location I feel that all rooms should have a view of the scenary.
well located on shore of fishing village. internet fell-out more than often
It had a pool Extremely basic for a 4 star and the menu at the restaurant very limited. Not a great breakfast either
room too small for 2 people .
None of the staff in hotel spoke any bit of english, so it was hard to communicate
Friendly staff, clean facilities, fantastic pool Very loud music around the pool during the day....an excess of young children!
The hotel was generally clean and facilities ok Total confusion by the reception lady regarding the payment and arrangements that others had agreed - lack of understanding. You really need a car for this one as out of the way and taxi prices from hotel expensive.
Excellent stay. Friendly and attentive staff. Nice atmosphere. Very clean.
I appreciated the warm reception, and the personal touch and attention that the owners offered their guests. It was like going home from home. They spared no effort to ensure we were comfortable, without being invasive, and that we made the best use of our time in Erice. Breakfast could have been more varied, but we were there during off-season, which may explain that.
The cleaness of the rooms, the attention in the front desk, and the fact that it had a wiFi system Not be able to connect my wireless phone ... low signal
The hotel owners were fabulous. They did everything to make me feel at home. Their information was more reliable than that of the tourist office.The hotel was extremely comfortable and a few steps from the main square. I understand why it is rated the top hotel in Erice by Trip Advisor. no, I loved everything.
The location was ideal to visit Erice. The rooms were spacious and decorated to a very high spec.
The family including grandparents and little children were very charming and helpful. Lovely breakfast. Hotel was warm as the weather was very cold for May. Good restaurants nearby.
It is a very nice family-run small hotel right in the heart of the beautiful town of Erice. Rooms are spacious and stylishly/traditionally designed. Common areas are inviting and cosy. Staff is helpful and friendly.
Absolutely beautiful Hotel in a great Town. The owner and her family especially her father were very welcoming and gracious. Wished we had stayed longer. Just a great place to stay. Nothing
The family that owns this hotel were very gracious and friendly. The breakfast was superb, especially the pastries which were all made on-site. Erice is a delightful place to explore and has a fascinating history and excellent restaurants. We plan to come again and stay longer. We parked at the base of the town and walked up. I believe there may be public parking at the north end of town near an old Carmelite convent. This might be the better place to park.
Excellent hotel in a charming town with cobblestone streets. Quiet location. Nice, immaculate rooms. Free Wi-Fi. Very friendly and accommodating staff. Highly recommended. Although the shower is relatively small, it appears to be the usual size for hotels in this area.
Rooms are comfortable and very clean, we received fresh towels daily. The staff/owners of the hotel are customer minded. The hotel is perfectly located for a visit to Enrice and Tranpani (airport) is close as well, but do hire a car when you visit this hotel. The town (Valderice) where the hotel is located is very small with not much to offer.
Very nice host and hostess Very good dinner excellent wine Nice and clean room and bathroom Calm and fiendly
Comfortable, friendly and typical Italian.
Recently built family hotel, good price-quality ratio, quiet, extremely clean, very good starting location for visiting the most important turistic sites in the region of Trapani, free car parking, pretty easy to reach by car. Breakfast: the hotel has positively reacted to previous critics as we had lots of fresh fruit, juices, jogurt, freshly baked cakes/buiscuits and tipical sicilian sweets Probably not suitable if you use public transportation, instead of own car or bike. Hotel restaurant not open yet (but they are going to offer half board soon and other restuarants are within walking distance).
nice view, clean room, excellent bathroom, good breakfast with fresh pastry. Staff not very enthusiastic. Wifi did not work.
The hotel seems to have been renewed recently: an elevator avoids frim having to carry luggage using the stairs. Everything was clean. Breakfast could be more elaborate. Nice view on the seaside from the breakfast room and from the second floor balcony. Some rooms may have a seaside view (mine did not) and you may ask for one with a seaside view but may also be exposed to more traffic noise. Not really.
The kindness of the hole staff.They were very kind and gentle.Hope that some day they'll come and enjoy the beutifull Malta and the islands and the hospitality of the Maltese Islands.
The staff was very helpful and went out of there way to assist me in leaving at 4:00 am to get to a very early morning flight. Outstanding value for travelers. It's location. From the advertisement on Booking.Com I believed it to be much closer to the ocean than it was....you can't even see it from there unless you are on the roof. Definately not the place to stay if you don't have your own vehicle.
Quite location,clean,nice view,friendly staff,children enjoy in showers facilities.....
The staff were excellent and it was a lovely run family hotel, and they could not do enough for us. On your website it did say that the hotel had a restaurant, however it does not and unfortunately there is not restaurants nearby
Good location to explore the North-West of Sicily. The staff were friendly, and accommodated our change in plans mid-stay. We felt the rooms were a little basic. The small town the hotel is in does not have a lot going for it, you will need a car. The claim of room service did not seem to be available.
Restaurant was attractive. Manager (owner?) was officious and particularly formal and unpleasant when we said we were canceling second night. Room was small and dark. Lighting was terrible and we had to move a lamp from the dresser to the night table to be able to read at all.
it was in a great location, was quite adequate, and had a decent restaurant.
Excellent value. Location was at one end of a fashionable shopping street and very close to the Metro so very convenient. Room was large and clean. Staff helpful and spoke good English which was useful. Nothing
Great location for Erice Breakfast was poor
The location in the town was convenient to local transport and the sights. The decor of my room was tired and dated. It looked like a college dormitory. The entire hotel is in general need of an interior facelift and some new bedroom furniture with some style.
The situation was right in the centre of a town with atmosphere. The staff had excellent English. The views were beautiful. Diffiucult to access by car.
Clean basic room, elevator made luggage transport easy, bed an pillows quite comfortable.
Unique propoerty with historical significance in the area. A little off the beaten path but close enough to eeverything to remain feeling 'connected' to the area. To get the most out of this property a car is a must. Pool lanes were unnecessary and spoilt the look of the pool area.
Hotel very well located to explore nw sicily. Rooms clean++ facilities excellent! Staff had limited english. Details of local highlights only provided in italian. Would have appreciated someone to discuss local area with.
Beautiful view of the area
the staff were very friendly we ate there one night and the food was excellent even though we strayed off the normal menu and asked for different dishes.
This hotel is immaculately clean. Has superb views and sits on a beautiful site surrounded by a lovely garden. Hotel staff are friendly and helpful. The rooms are good size and very clean.The atmosphere is tranquil and restful. The pool area is set out with private little spaces not one big open plan area like most pools in hotels. Its an idylic location for people who like peace and quiet
swimming ; restaurant ; views disappointing breakfast options & quality of fruit