Sophia Real

Guests have mentioned that the hotel is clean, but some have also noted that the cleaning is not perfect. It's advisable to confirm the cleanliness upon arrival and address any concerns with the staff.

The rooms are described as comfortable and clean, offering good value. However, some guests have mentioned issues such as noise from the lobby and insufficient towels and linens. It's recommended to communicate any specific requirements to the staff for a more comfortable stay.

The hotel offers free parking, but some guests have mentioned inconveniences such as having to move their car early in the morning or entrusting their car keys to the staff. It's advisable to inquire about the parking arrangements and any associated inconveniences upon check-in.

While the hotel offers a snack bar, minibar, and special diet menus, some guests have mentioned issues with the availability of hot water and the quality of linens. It's recommended to communicate any specific dietary or comfort requirements to the staff for a more satisfactory dining and accommodation experience.

Guests have described the staff as friendly and well-located, but some have also mentioned issues with unfulfilled promises, unavailable credit card payment, and unkind staff. It's advisable to communicate any specific needs or concerns to the staff for a more satisfactory experience.

Some guests mentioned that the reservation showed a room with a balcony, but upon arrival, the room did not have one. It's advisable to double-check the room features with the hotel to avoid any inconvenience upon arrival.

If you're traveling with a car, be aware that the private parking may require you to wake up early to move your car for other clients or to leave your car keys with the staff, so plan accordingly.

A few guests reported that the staff were not as kind as expected. It may be helpful to set clear expectations for interactions with the staff.

Some guests noted that the rooms were comfortable but mentioned that noise from the lobby could be heard, especially on the same floor as the reception. Light sleepers may want to consider this when choosing a room.

One guest reported an issue with hot water, despite being assured by the receptionist. It might be beneficial to confirm the availability of hot water with the staff upon check-in.

A guest mentioned that a room for two only had one towel, and the linens had too much polyester. It could be useful to request additional towels and inquire about the linens if this is a concern.

If you plan to book a quadruple room for separate beds, be prepared for the possibility of encountering resistance from the staff, as reported by some guests. Clarifying this during the booking process may be helpful.

Some guests experienced discrepancies between the expected and actual room features. It's advisable to communicate any specific room preferences clearly with the hotel to avoid misunderstandings.

If hot water is essential for your stay, it's recommended to confirm its availability directly with the hotel to avoid any inconvenience during your visit.

While some guests praised the staff for being nice and friendly, others had less positive experiences. Clear communication with the staff about expectations and needs may enhance the overall experience.