Minneapolis Hotels

The staff was excellent.

Very cold pool. The parking lot needs better lighting.

Clean rooms and walking distance to restaurants and other attractions in downtown Minneapolis.

Took Train/Rail from MSP to Nicollet Ave Stop (Blue Line) station which was within 2 blocks of hotel. Hotel was very nicely laid out and insulation from from adjoining rooms (top, bottom, alongside, across the hall) was fantastic. Top notch hotel linen on the bed, comfortable pillows and very good mattress. Breakfast we ordered (for 1) was easily enough for two (my wife picked up at affiliated restaurant on 1st floor). Bathroom really well done (except no ceiling fan and faucet in sink very large and centered right over sink - watch your front teeth).

No view (but nice curtains we just kept them closed). There was a noise coming through windows that was (probably) like rooftop machinery that was just past audible (my hearing is not that great - we were on 4th floor). The internet connection was not included in the rate ($30 a day i think). Valet parking was $35 or $39/per day (we did not have a car). There was no DVD player connected to the TV (very large - about 40" on pivot easily swung to bed or desk/side chair).

Incredible that there was no free wifi. You are still using ethernet cable and it didn't even work. Then when I tried to pay $11 for the wifi, it never worked either. That is a mayor flaw in 2014. Not having good access to internet makes a hotel very undesirable. ,Incredible that there was no free wifi. You are still using ethernet cable and it didn't even work. Then when I tried to pay $11 for the wifi, it never worked either. That is a mayor flaw in 2014 not having good access to internet makes a hotel very undesirable.

friendly staff

Students attending a conference were up until 4:30 AM and were quite loud. Not the Hotel's fault. Otherwise all was good

Clean well maintained, staff was polite but failed to e-mail me my receipt as promised. Parking charges were a surprise but not unreasonable given the location. Very clean, great location.

Very noisy ac/heater, cable was out for a time during my stay and I received an unexpected knock at the door from housekeeping very early despite use of the so not disturb sign.

Everything

Close to everything; our main destination was Orchestra Hall but we found ourselves near awesome restaurants and pubs.

We were charged a $10 fee for an upgrade that we never requested or agreed to. When I called the receptionist was uber polite and corrected it. A very minor issue.

The room was nice. Good desk, big tv, mini bar and really nice bathroom.

Bed was ok. The view was just of the building across the way. No pool for guests.

Great location. Skyway and downtown stores & restaurants super convenient. Clean, light and airy. Giant windows. Great beds.

Shower leaked and cupboard door fell off despite being fixed once. I was never told the price of parking. Last year it was free. This year it was $22 a day. Would have like to have known. High cost for in room Internet.

Comfy

Going home

very nice facility

when I checked in the desk person tried to charge me more saying kayak had made an error. I finally was able to get the room for the agreed price after a lot of discussion.

Clean, friendly staff, decent restaurant attached, walking distance to other fun places.

In room amenities were in the lower side compared to other hotels in this category.

Very clean and very helpful . Enjoyed our stay

The staff quick service the atmosphere the luxury feel mixed with family / romantic get away Split rock cafe staff are great and have awesome memories always greet you with a smile !

The water pressure was terrible in the shower House keeping was relentless at early hours as I am a night owl Beds were stiff cable isn't much to watch there but I wasn't there for the tv either so win some you lose some

I have stayed in many hotels and I have never seen a cleaner room. I was so impressed- I could not find fault at all. The staff were impressive - they were focused on their customer and providing excellent customer service, it was obvious they enjoyed what they did and actually enjoyed each other. Appreciated the shuttle service to and from airport. I will stay here again and go thru Kayak.

love the location in downtown Minneapolis, and the bars and restaurants near the hotel are great. Location right off of first avenue.

I think the area right next to the lobby leading up to the skyway was under construction, kinda unattractive but no big deal. I will stay here again.

the room was clean and the service was good

the room was quite small and I do not believe that our bed was a heavenly bed as the website stated

very accommodating, friendly staff, fairly good view, nice bathroom

room smelt a little of cigarette smoke, very small room for deluxe king, no fridge

Location

Low lighting, decor was not classy, alcohol was everywhere, felt sleezy.

the room was clean

no coffee maker in the room, basically watched a prostitution exchange go down. super shady and weird hotel. also, was promised something would be sent to the room since i was there with my best friend celebrating her birthday (their offer, not asked for) and nothing was sent. when i asked about it, was given $30 to mannys breakfast which paid for 2 bagels with cream cheese, 2 cups of coffee and a glass of orange juice. ended up with a thai massage rather than what i wanted and was in pain for an hour. will NOT stay here again.

Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!

The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below)

The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.

Room. Location. Accessibility. Atmosphere down town Minneapolis.

No fan in bathroom. Parking ramp is challenging to navigate.

Had a great stay. Room was neat and clean.

Parking - not to the fault of the hotel. The city owns the parking lot. It was still cheaper and secure than parking on the street.