Serena Villas

The cottages at Serena Villas are spacious, comfortable, and well-equipped, providing a cozy and clean environment for a relaxing stay. Some guests have noted that the cottages are well-maintained and offer everything needed for a pleasant stay, including a fireplace for warmth during winter.

Some guests have mentioned concerns about cleanliness and maintenance issues in the cottages, such as finding items left behind by previous guests and encountering broken or dirty amenities. Additionally, a few guests have expressed disappointment with the need to make their own beds despite the high price of the accommodation.

While many guests have praised the staff and customer service at Serena Villas, a few have expressed dissatisfaction with the treatment received at the spa restaurant. Some guests have suggested that the personnel could be more flexible in accommodating requests, such as late checkouts.

The location of Serena Villas offers a peaceful and beautiful natural setting, with the surrounding nature and the terrace being particularly appreciated by guests. Additionally, the inclusion of water park tickets in the accommodation package has been highlighted as a convenient and enjoyable feature.

It's worth noting that while the cottages are within walking distance from the entrance of the park, some guests have found the walk to be challenging, especially for individuals with low mobility or carrying heavy luggage. Additionally, guests have mentioned that the water park access and check-in times could be perceived as somewhat inflexible.

Guests highly recommend choosing a cottage with a terrace, especially during warm weather, as it provides a pleasant outdoor space for relaxation.

If planning to visit the water park, it's advisable to inquire about access times and any potential issues, as some guests experienced problems with cold water and limited access times.

If arriving by public transport, it's recommended to assess the distance from the entrance to the cottages, especially for those with limited mobility or heavy luggage. Arriving by car may be more convenient.

Some guests encountered issues with Wi-Fi, so it's advisable to verify the connectivity upon arrival and request assistance if needed.

Prior to settling in, it's suggested to inspect the cleanliness of the cottage and report any issues to the staff, especially considering past experiences of cleanliness and maintenance issues.

Take advantage of the beautiful surrounding nature, as several guests appreciated the serene location and the opportunity for outdoor activities such as hiking and skiing.

If interested in using the sauna, it's advisable to confirm availability and consider the size, as some guests found the sauna to be small.

Guests seeking a late checkout should inquire in advance, as some guests were unable to secure a late checkout despite offering payment.

If planning to use the barbecue facilities, it's recommended to assess the options available and associated costs, as some guests found the available options disappointing and expensive.

When booking a cottage, it's advisable to consider the specific features such as the view, cleanliness, and available amenities, based on past guest experiences.