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The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Great location. Spacious and very comfortable room. Staff was very helpful.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Comfortable bed and the room is clean. Staffs are friendly too. If the hotel is located in PuXi whould be better.
I had a very pleasant stay, staff was very friendly especially on Horizon club. My dining experience at Nadaman was execellent mainly due to staff.
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
Location is good That is not 5 star hotel!
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
room cleanliness lousy breakfast
the bed was very comfortable The carpet in the hallway was dirty
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
as always its just a good mid priced option for business and pleasure with good staff and good service o
Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
Location Out dated
Good gym and pool, the hotel staff very attentive and the room always got cleaned as soon as I left it. The building I stayed in was far away from the road and pedestrian access was awkward and required a long walk to get out on the street. There was also problems with getting taxis to come to the hotel entrance for the same reason. On check-in the hotel tried to pre-authorise my card for an amount that was almost 50% higher than the room cost. On pointing this out they changed it to a more sensible amount and there was no problem.
Very stylish hotel - great rooms spacious and very comfortable . Central location. The hotel has a very good reputation and will impress your Chinese clients. Excellent for meetings . The Garden Hotel is the smaller of the buildings in the complex and has personal feel,. I especially liked the lobby area and green space outside The heating was difficult to control.
I regularly stay here for business. In the past couple of visits there are an increasing number of prostitutes in the lobby and harrassing your guests when you get into the lifts to go to your room.Your lobby staff should not let these girls into the Hotel .
location hard to find bellboys,always staying in group of two and do not pay too much attention for guest's needs
We like the location at the business area of Shanghai within a working distance. Difficulty in calling taxi and some of the facility is getting old.
The location was ideal for me. The room was spacious and comfortable and the bathroom had very good amenities. The front desk staff was very courteous. The staff at breakfast was a bit rushed.
The hotel room is nice and well-equipped,. The hotel is located in French Concession, an interesting - and greener - part of Shanghai with lots of fashion shops, cafés, restaurants I would have expected that internet access was complimentary; this is the case in many other Chinese 4 and 5 star hotels
location, comfort, Staf spoke very ppor english. The restaurant at the Jinjang gardens was very mediocre and always empty.
Location is amazing: 2min walk from main shopping street, hotel staff are very responsive + nice, breakfast is ok (though a lot of warm Asian stuff) I took the Cathay Gardens Lux room, non-garden view, where you get a view on the "local Chinese neighbourhood", incl strong odeur of cooking which gets into the room when you air during the day.
During my stay, I feel very comforatable. I can walk out to the nearby restaurants to eat what I want. There is a gym for table tennis across the hotel which is very handy for me . Nearby the Gym there is a large local supermarket store, pretty much you can buy any food or necessity there. From Pudong airport, take #3 airport bus costs 20RMB to get there. The bus stop is just across the street,a walking distance. Also from this stop, you can take the same bus to go to Xu Jia Hui big shopping mall. only one bus stop away. Next time I go to Shanghai, I would consider staying at the same hotel.
This hotel was great in terms of cleanliness and helpful staff. The rooms were very nice (although the single is just that, a small room), and cable TV was a plus (although for English-speakers, your choices are CNN International, HBO, and CCTV 9). The staff was also very helpful, although their English is somewhat limited (but better than average I thought). There is also 24-hour security and room service, although I never tried it. Of course, with the price that travel website offered, this hotel is an excellent pick, except for one thing: location. The location of this hotel is in Xuhui District, Shanghai, which is not bad. But it is at least a 20-minute walk to the nearest subway station (either Damuqiao Rd or Luban Rd Stations) each way, and at night when it is freezing (in the winter) or when you are lugging your luggage, or when trying to catch a train (by subway, it is at least 40 minutes to Shanghai Main Railroad Station, and around 30 to Shanghai South), it is not necessarily fun. In the immediate area, there are absolutely no landmarks or anything worthwhile, except for the Shanghai Public Security Museum, which I never went into. There is a McDonald's, Pizza Hut, and a few local restaurants immediately across the street (one of which, next to Pizza Hut, while a little expensive relatively, is incredible!), but that is about it (the next batch of local restaurants are near the subway stations). Overall, if you can tolerate the walk to the subway (or you plan to use a taxi or other means), then definitely go for this hotel. However, if you plan to depend on the subway for all of your travels, then you may want to consider something more centrally located.
It was very frustrating for me that they couldn't speak english and clearly they were not understanding what were my needs. When I checked in, they put me in a 'second' building which is for extended stays. It was not the most luxurious room but it was clean and had what you need. Very small though. Anyways, I thought I could deal with it until I found out that there was no internet conection. I called them and explained what was the situation and NO ACTION was taken. I asked to talk to the manager and after 5 different call transfers, I got to the manager. The manager did not speak english very well and in his broken english he said they were going to send an 'engineer.' After 5 calls and the last one was not very polite, the engineer came and they found out that there was no service at all. They gave me another room in their 'main' building which seemed to be more a hotel room. I can't complain about this as it was a nice hotel room.It is clean, it is very close to the expo , it is just one block from the Metro (subway) and one station from the EXPO station. It is very easy to get a taxi out from there. Great location, there are small plazas where you can get some food, but just remember they will NOT speak english which can be really frustrating and in general they are NOT friendly. Now, I think that the rate is affordable. Depends on what you are looking for, if you just want to go to the expo- this is ok...if you are looking for a place to relax and enjoy....this is not the best choice.
The room is too small. This is not a 4-star standard hotel The bed is only 90 cm wide, and is short. The equipment is old. The window is a little dirty This room can not match its price in any sense. The pic of the hotel is not real, not in the same level with other hotel in China. The most important thing, the attitude of the staff we met for check-in is. terrible. You can made little adjustment after you check in Hoping other visitor check the hotel before you go.
good location but room was too small do not feel confortable with security.
We completed the trip to Shanghai in November 2010. Location of hotel is convenient but its appeal is not impressive at all. The neighborhood is full of over-spill sewage smell like most other Shanghai neighborhoods except Pudong New Area. We booked a room in the main building on the 30th floor. The room was clean but with two major discrepancies. Even when we set the aircon to cool #40not heat#41 only warm air came out and the room temperature kept going up beyond 28 degree C. The shower was cheaply renovated in early 2010 with no shower tub only two pieces of placey-glass glued to the floor. Water leaked out under the door into the bath room the small tiles covering the shower floor kept coming lose and the shower door handle was seriously rusted. Luckily Shanghai was my wifes birthplace and we speak both Mandarin and Shanghaiese so communicating with staff was not a problem. After 5 days we checked out around 9 am and the maid showed up within 10 minutes insisted that we have to get out immediately.
The hotel is in a really nice central area, close to the subway station and shopping mall. The room have hair-dryers, fridge and internet (although internet is not free). Very good price-quality.
the room was very small and the bed as hard as a rock but for the price and convenient location it was ok.
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
Very nice staff !
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
The location is great but most rooms have no views. The products provided is top of the line and the jazz bar, though did not play jazz when we were there, is a nice old time Shanghai fair. The facility is older even after the renovation. The switches are so over-used that one is hard to read what the switch is for. The shower room insulation is old so that water leaks to the toilet area whenver the shower is used.
Good views and location
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
The location because it was near the shanghai stadium where i had business in. Staff were not very friendly. I must point out that the facilities were a bit old already. I understand that it's a bit of an old hotel already but facilities should be kept well maintained. For instance, it was such a disappointment that the shower drainage in our bathroom was clugged. and the towels were not changed even if we had placed them in the tub already. Housekeeping just folded the same towels and placed them back on the towel rack. Service didn't meet our standards.
Excellent Hotel staff. This is the first time that I see staff on the reception asking politely rude Chinese customers to wait their turn. As you know in China there is a habit to immediately shout your question to the staff, even if they are busy with other customers. China has still a long way to go to educate their citizens to wait their turn, no matter how important they think they are.
Central location and overall physical ambiance inside the hotel. Easy excess from Airport The front desk staff was extremely rude. I stayed in this hotel when it was managed by Sheraton group and the staff was excellent. Jin Jiang is a large hotelier group and should look into the matter seriously
Convenience of location
I had some routine wishes staff dealt with this properly,also all staff spoke adeate english
The only complaint I have about this hotel is that their internet service only is available for PC-users (Windows) but not to Mac-users (OS).
The 24hour Deli, location to Metro and very helpful staff.
Veiw ,room space,bufe,recriation area,guest mix,communication. No fruits in room,no change of bed sheets daily,no up grade incentive when long stay if occupancy is low
Excellent room service and cleaning Staffs english could have been better. Receiving messages was a problem.
I did like the in room dinning The staff was not interested in keeping me as a client for the future. The price was not same as in booking.com and nobody did care about it and i had to pay more.
Strategic position to reach the city downtown
The breakfast buffet was exceptionally good; one of the best I have ever experienced. latte coffee was over priced and not good quality; too weak. No skinny (skim milk) option for the coffee.
Good sized room. Slightly old-fashioned but adequate swimming pool. Staff pretty helpful or always tried to be helpful. The price of food and drink in the hotel is ludicrously high. Most of the staff have very poor English which makes it difficult to solve any problems that arise. However their attitude is friendly & helpful in my experience. For most leisure visitors to Shanghai, the hotel is on the "wrong" side of the river - but taxis are cheap.
Predictable solid western style hotel No bar or coffee shop open daytime...small pool....location lo g walk from subway
Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year. Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.
Excelent design, great location, friendly staff most of them. expensive eatting in the hotel, staff need to be more skillful with foreign languages. Even if 9 out of ten staff was great, friendly and polite, just the bad attitude of the tenth was enough to destroy the image of the team.
Great location. When we arrive our room was not ready and the front desk did a double take on our reservation itinerary.
A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well. Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.
Excellent hotel in close vicinity of the Shanghai Rail station, spacious room and perfect bathroom
It's proximity to the Shanghai Station is a plus point for making day trips to Nanjing and Zhenjiang from which I could be picked up to go to shipyards in the Nanjing and Yangzhou area.
Room was very good.
The rooms are very big and the cleanliness is the best in China The hotel staff is not polite and not helpful. They are more interest in getting their job done easily rather than the interest of the guest. The service standard is very poor and the tone of voice of the staff is very very unpolite. I have never had this kind of bad service in an Inter Con hotel before. Even the expat managers were not helpful...
Revovation so main entracne was closed during my stay
Excellent room and facility, nice view and location, very clean and comfortable, also reasonable rates Free in-room internet and sooner the nearby construction is completed will be better.
View from window For check-in they required a deposit (extra to room charge). In receipt the currency is not indicated (USD or RMB?)
Beautiful view of Pudong from our big and luxurious room on 30th floor Airco was broken, but we realized too late to have something done about it.
the location, the staff and the amenities, most of all the hotel is very modern there was an odor emitting from the bathroom and the water was blue and rough. needed bottled waterto brush teeth
Eton hotel (Shanghai) is located at a convenient location, there is a sub-way station opposite the hotel, a 24 hours convenient store next to the hotel and it is not too far from Pudong airport. More important, it is value for money. The receptionist does not accept to the offer price "USD 80.00" as booked, I have complaint to the "officer" and finally they agreed to the price. The check-in took around 15 minutes though I am the only one checking in during that time.
I enjoyed staying at the hotel very much. I had problem with my key. It did not work and I had to wait for someone coming up to replace the key.
This facility offers very comfortable beds and an excellent morning breakfast buffet. It's my go-to hotel when I am in Shanghai on business. My room had a clear space for an iron, but it was missing. The hair dryer was cracked and broken, though it still operated. The shower door did not close well, and after every usage, there would be a significant puddle of water on the floor outside the shower (or a fully soaked towel).
the ritz club lounge the pool was closed without notice, no Spa and people were allowed in the club lounge without even being guests of the ritz.
Front desk could not locate booking made on hotels.com
This place had quite poor level comparing to other RITZ hotels I used to stay in. Breakfast was awful.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
The room was amazing, in particular, the huge restroom.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.