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The location is good, it is a good size hotel. The staff is very good and friendly and helpful. The air-conditioning in the room was great, Best I have seen in 20 years of travel. It was much better than our last stay. They couldn't find our reservation, they gave us a room we didn't reserve. Short of staff, we had to wait 45 minutes to checkin and that was a because we were diamond member, others waited much more. The food quality not so good. And the pool wasn't cleaned. The lobby is very big but no one there to help. One person per department.
Norhing Club rooms are smaller than regular rooms. Management very poor in dealing with challenges.
Staff was wonderful and very accommodating. Views were lovely. Pools and grounds were clean. Food was fairly good - Stick to Mexican in Mexico and you won't be disappointed! Staff didn't notify us when maintenance was being done on hot water, but answered questions at front desk when we called.
The kindness and quality of service of all employees, quality of food, the great effort from everybody to entertain all guests. We even had a fabulous Mexican party!! The beach, not the hotel's fault, although the hotel could clean the beach a little bit
I felt like I was on a big cruise ship! Everything you needed was right at the resort! Beautiful, amazing! I didn't like the fact that the adults only pool Had no music. It was quiet and secluded. I would've enjoyed mr worldwide/ someone over there to have music going for the adult only guests.
The pools, beach view are breathtaking. Beach is not accessible because of strong current, but that didnt matter to us...we'd rather to be in the pool anyway. Being in an All Inclusive, we don't have to hassle about where to eat and that's really nice. Food was good, I mainly got seafood and lots of pineapple juice. Yum! We went during the 1st week of October -- perfect timing! Not a lot of people, but that could be because it just recently reopened (Sept 15) or it's still hurricane season? Every staff we came across has been VERY nice and helpful. Overall, even with the visit from a cockroach, we'd definitely come back and we highly recommend the place. There's a cockroach in our bathroom. Trapped it and called service to dispose it. We kept the bathroom lights on at night thereafter. We don't want to step on something squishy in the middle of the night!
The rooms and hotel are very nice. The location is great for the views, but far from downtown Cabo San Lucas and you won't be spending much time at the beach or in the ocean. We had multiple experiences where are food and food service were subpar. A number of us also got VERY sick (food poisoning symptoms) and when I went to report it to the front desk we were treated as if we were just drunken who were hungover. There were two evenings where we went to dinner and most meals were brought out at random times, including a dinner where we had three separate tables sat at once and it took 2.5 hours until each table was finished due to how long it took for the various portions of the meal to arrive. I heard their Cancun location and service was very nice, but I would not recommend staying at this location.
We had a fantastic view of the ocean from our room - seriously amazing. The resort was beautiful and the staff were all friendly, helpful, and spoke really good English. The spa was so relaxing and pretty. Overall I really wish we had stayed longer. We were meeting up with my sister, my brother-in-law, and her two nieces so it was a perfect situation. Loved that food was available 24/7 including the desserts! Loved that food was available 24/7 including the desserts! The food was hit or miss - Mexican food was fantastic of course! We loved the Japanese place as well. The French place was mostly good but not quite the level you'd expect. We didn't get to try the Spanish or Italian place. There is little nightlife at the resort itself.
The layout of the resort - lots of space, beautiful gardens and great swimming pools. The views of the ocean are fantastic. The staff was extremely friendly and helpful, the food in the restaurants excellent. The beach is non-swimmable because of the strong surf and currents. However, it's still great for a walk.
Super attentive staff. Very friendly, some were funny. The best food of any resort we've stayed at previously. Rooms were romantic, views were gorgeous. Great pools, lots of seating, chairs, outdoor activities. Cant' wait to go back! Nothing.
The resort is beautiful, but that's as far as it goes. The staff is friendly, but tough to come by. I'd suggest going elsewhere The worst part is the food. On each night of our stay, we went outside the property for dinner, which is terrible given how much we paid.
The pool and grounds were beautiful. Rooms were very spacious with full kitchens and large baths. Room and bathroom lighting was very poor. Wireless internet did not work in individual villas. Internet was an extra charge.
Grounds We reserved a 3BR Grand Penthouse Villa. When we arrived, it was unavailable. So we had to move rooms after the first night. Then, the villa they gave us was in a construction zone with jackhammering all day. We really couldn't even use the room during the day as it was unbelievably noisy and loud. They gave us a discount but it wasn't worth it as our family of 7 had a lousy vacation due to their awful level of service. We'll never come here again.
Concierge, miguel was very knowledgeable as well as efficient
Gorgeous all around. One note of advice would be for rooms to include bottles of water. You get incredibly thirsty in the heat and not having water in the room daily creates tremendous anxiety.
The Resort is beautifully designed . Super clean. Great pools. Service and staff were on par. Great kids pool with fun slide. We had a great time staying in this luxurious resort. We will return . Food was ok there is a lot better in town. The wifi needs serious help. Sales pitch for Diamond Resorts was not too intrusive use your best judgement ...
The Hotel and Grounds were very clean and well maintained. The staff was always friendly and available if needed. Having never been to the San Jose area before. We usually stay in Cabo San Lucas. We were surprised that there weren't any activities that are located in San Jose. There wasn't much for the kids to do, so we spent a lot of time going to Cabo for activities.
Friendly non intrusive staff, luxury, pool and surroundings, service poolside and in restaurants.
Staff was friendly neat clean place Nothing
This hotel is a great value for the money. Staff are very friendly and helpful. Extensive food choices should satisfy just about anyone. The low rise terra cotta colored building and the native landscaping create an inviting atmosphere. Location--the hotel abuts a nature preserve on one side so nothing commercial can ever be built there; also, very close to town. There is an adults only quiet pool as well as areas for families with children. Free parking. We have stayed at this property 6-7 times over a period of about twenty years, and it's showing its age a little. Some towels were worn and frayed (sheets were fine), and dishware was chipped. Some wooden furniture in the rooms is showing wear and tear. Decor could use some color and local art.
Its an excellent hotel, much better than I expected, its all inclusive a la carte, they also include all the minibar snaks, and room service. Its very well maintained and has amazing views of the ocean, it has one of the best beachfronts because there's not a soul, so you can lay on the pool and admire the view. The staff is very friendly and helpful. The bed is not the best, 2 days before we left it arrived a group of 30 people and the service started to fail a little, at some point they organized activities for this group and they had a microphone in the pool, so it was very loud. We told the manager and they shut it down.
The location was perfect . . . on the corridor between CSL and SJDC. Gorgeous hotel, both the public spaces and the rooms themselves. Gracious and attentive staff. Beautiful beach and pools. PLan on returning with my family sometime in the future. N / A
The all inclusive was pretty good, the food for the most part was good, I would say 3-Star dining. Loved the tub in the room, that was such a nice touch. The drinks in the all inclusive are very, very bottom shelf. No hot water in the shower.
Simply the best... The best experience we've had in terms of accommodations, service and food. All the staff was very attentive and paid attention to detail. We celebrated our 25th anniversary with a 5 night stay at the Marquis just last week. Since we mentioned the occasion they surprised us with many small details that went a long way. I won't spoil it for you just case you decide to do the same! One of our favorite things to do was the outdoor Italian restaurant. That night they also featured a wine tasting activity. Don't pass up the appetizer thin crust gourmet pizza baked outdoor in their brick oven. Beef carpaccio was off the hook The only downside was not being able to go into the beach immediately in front of the hotel. We walked down a few minutes toward the Hilton to experience the beautiful pacific. There we were able to get in at but just about 10 feet before the drop off. We were lucky to be there when schools of fish were swimming right up to the shoreline. There were a couple locals netting bushels of these "Lisa" fish one bucket after another.
The Marquis was absolutely perfect! The most gorgeous views I have ever seen. The staff was great and very helpful with everything. The food was also good (I would rate it a 7 out of 10) but for an all inclusive a 9 out of 10. All in all a perfect 10. The only problem was that you were not able to swim in the ocean. The water was too dangerous. But the beautiful pools made up for that.
- Beautiful locations and facilities - Great entertainment staff - Fantastic breakfast - Good food - Very clean and well-maintained - Constant music playing by the pools, they should really keep one half of the area no music. The music is way too loud and nothing anyone wants to hear, half the people by the pool have headphones on to try to drown it out. This was hugely disappointing to me - it was just way too hard to get some straight up peace and quiet. - Not enough alcohol selection. For this kind of money, I would expect a lot more liquor selection, better tequilas, more high end everything. Also: add menus with a variety of drinks. - More and better food options. While the Mexican restaurant and the ceviches were outstanding, the Japanese food was only OK (although the hibachi chefs were great), everything else was subpar.
The staff was overall very kind and accommodating. Not allowing an earlier checkin, not a moment before 3pm, is a little inconvenient.
We've stayed in the San Jose / Los Cabos area a few times and we like the Hotels proximity to nearby shopping centers. Most of the staff were very pleasant except for a lady who worked at the front desk as well as a lady who worked the grill at the restaurant by the pool. The two most important things we want when booking an all-inclusive vacation is a room with a wonderful view and good food. We booked an ocean view room. When we entered our room on the second level, all we saw were trees, the pool and if we looked hard enough…. we saw a little bit of the the ocean. Our room was # 2218. We always book ocean view rooms when traveling to a beach resort and we were alway pleased with the view until this trip. To say the least, we were very disappointed. After some hesitation, I called the front desk to voice my concerns with the "Ocean View". The gentleman who answered the phone, after listening to my concerns, said "That's what you paid for." I again told him that all I see is trees, the pool and people in bating suits. I requested a room that doesn't have trees blocking the view. He told me that he didn't have one at the moment and that I can call in the morning to get a better room. The next morning I walked down to the lobby to see about getting a better view. The lady at the front desk had this annoyed look on her face. She told me that I have an ocean view room. I again explained to her that the view is blocked by trees. It was a palm tree and a short fuller tree to be exact. Being on such a low level any obstacle would block your view but come on…. two trees is ridiculous. I told her that on the hotels website, the picture of their "ocean view" was spectacular and that is what I was expecting or at least something close. She stilled had that annoyed look on her face. I told her that I don't mean to be difficult but I want what I paid for. Long story short, I moved to a partial ocean view on the 5th floor. Room 2517. It over looked The Grand Solaris Hotel ( I had a beautiful ocean view there a few years ago) and the ocean. The partial ocean view was way better than the no view "ocean view" room. What a joke. The first day there we went to the restaurant by the pool for lunch. It was small in comparison to other resorts. I assume it's because the Barcelo resort is on the small side. There was a line of 6 people waiting to order their grilled item. The Lady grilling was grilling one or two requests at a time. It took forever to get your grilled Item. The gentleman in front of me asked for three chickens..I'm sure it's because he didn't want to wait in line again and I didn't blame him. The grill lady looked at him and said " Three??" I felt bad for the poor guy. He looked embarrassed. The next day I was in line with 1 lady in front of me. She asked for 2 fish, I asked for 2 and the lady behind me asked for two. The fish is on the small side so asking for two seemed reasonable. She put all 6 fish on the grill, an improvement from the day before. When she plated my fish, she gave me 1. I asked for the other one. She gave me a dirty look and gave a small piece that broke off another fish. This lady should not be dealing with guests. She is very rude. I wish I can write more but I'm out of characters.
We had a supreme ocean view room which had to be the room used for the picture perfect postcard. It looked out over the pools toward the ocean so we woke up to a spectacular view every morning. The staff from waiters to maid services was very friendly and prompt in providing all our needs. We hired babysitters on 3 different evenings for our grandchildren and were very pleased with their loving care. Tipping is not required but much appreciated as they don't make much in wages. The food could come up a notch in flavor but the variety presented at every buffet should suit everyone.
The location was fantastic. The resort and grounds were beautiful. The room was very clean with nice amenities. I would stay again but not do the all-inclusive package next time and go off-site for my meals. The food quality for this level of resort was sub-par. Everything was very bland. It also appears they need more wait staff. We stayed for only 1 night but made a reservation at the on-site Mexican restaurant. Our dinner took over 2 hours, each dish was below expectation and the portions were tiny. On a separate occasion, I observed a worker in the buffet take a scoop of guacamole, put his finger in it, taste it, then place the spoon back in the guacamole!
The meals were good enough. They had options for meat eaters and the cooking was right. They should have more vegetarian options, like vegetarian beans as protein, rice. Booking restaurants are very good! But book with time... Even when they have availability you won't get a table without a reservation. And when you book, ask them what food are you booking for. The last night of our trip we wanted to eat Italian food and we got the reservation. When we got there they sat us and gave us the menu, we were ordering and all of a sudden they took away our menus and told us that night wasn't Italian but all about fish! We don't eat fish! We had to go and eat at the buffet. Just be aware. They don't advertise on any website searcher that you shouldn't swim at the sea, or that is dangerous. We love the beach, my son is five and enjoys playing in the water. This time we couldn't do that because we didn't know about the fact you barely can get in the water. It's very rough! An adult can handle it but a kid, no. That was disappointing because we love to sit at the beach and play... But the part that is just horrible, being honest, it's the cleanliness of the rooms. 0 stars on this! The rooms smell pretty bad. Like old and wet. There was dirt on the floor that you can see and feel under your feet if you like to walk barefoot. The bathroom doesn't have ventilation so any smell gets stuck in the walls. They don't clean the showers!!! We found hairs, old soap and mold stuck to one corner of the shower and I had to shower with flip flops on... The rooms need to be updated. Pretty much everything was falling apart. Lamps dirty, beds and pillows lumpy, the telephone in the rooms work when they wanted, sink broken, chairs stained, curtains cover in dust and smelly. Any way, be aware that the hotel hasn't had a good maintance and it's very DIRTY
We loved the whole experience. Staff were very welcoming, room was wonderful, very clean, proximity to the marina was so fun to watch the boats coming in and out. The private beach was very nice. I only wish we were closer to downtown.
Beautiful, nice and quiet hotel. Away from everything. Private beach was beautiful, calm and relaxing. Food at the restaurant was delicious. Each room was stocked daily with complementary beer and water. If any assistance is needed in the hotel.. Ask for Alex.... He is awesome. Only 2 guest allowed per room, far away from everything. If young, I would recommend staying in San Lucas. Supervisor was very rude and does not have customer service skills. Wouldn't not stay again due to too many hotel restrictions. Also, you cannot bring any alcohol, outside food or drinks to your room. They want everything to be purchased through the hotel.
Awesome pools on the fourth deck. Food was average at best one star.
We loved the entire stay. Room was awesome, bed cozy, food excellent, staff incredible, location amazing and beautiful! Can't wait to go back!! Beach was beautiful! I am going through withdrawals and I just left 7 hours ago. Nothing!! Not one thing!
The staff is wonderful and friendly. I felt like they went the extra mile to accommodate my needs and requests. The rooms are modern and clean. I didn't like the fact that their jacuzzi closes at 6pm. I wish it would stay open longer. Their seafood selection at the buffet needs to be expanded.
Staff and paintings Food wasn't bad....just not great!!
Location. The proximatity to shopping is convenient for all the items you could not bring or forgot to pack. Pool bartender was great as was the staff at Luna. Requests and exceptions for items in the mini bar or safe function were not attended to during the stay.
Todo el Staff se porto excelente, muy amables, atentos y con intenciones de atenderte lo mejor posible, lo mejor del hotel.... La chica de recepción que se llama África es la mejor de todas siempre al servicio del cliente y con mucha amabilidad. La comida es un punto que creo q deben mejorar, poca variedad y de calidad media. en algunas habitaciones el sonido del show que hacen en las noches es incomodo para el que quiere estar relajado a esa hora, en nuestro caso la primera noche tuvimos que tratar de dormir con esa incomodidad pero al día siguiente nos cambiaron de habitación y se resolvió el problema aunque todavía no escapamos del todo del ruido del show...
The rooms were clean and the staff were helpful. The grounds seemed to be well kept. The inroom safe, wi-fi and several other amenities were not included in the all inclusive rate. This fact is not metioned in the advertising. The Hotel wants an additional $32.50 per day for these items. The Hotel provides only one selection of white wine and it's Chardonnay. For those who like Chardonnay this is OK. For those who want a different type of white wine you are required to buy it and these choices are verrry expensive. There was absolutely no seafood on the menu other than fish.
Was very disappointed how they tried to rope us into buying a time share.
was only four days but we really enjoyed all the activities in the hotel they need to bring transportation from airport to hotel
Nice facilities, friendly staff, beautiful pool Lunch selection and quality was mediocre at best. Worst hamburger of my life; thin, wet, and mushy. There is no way that was beef.
some staff member VERY helpful, others not so much
Was on the beach which was nice. Some staff were very helpful and nice. Front desk was rude. Too family oriented for a bachelorette group to stay and enjoy the pool and restaurants. Restaurants were not accommodating for reservations.
All inclusive nature is so convenient. Despite the rooms being a little dated, it was very clean and the beds respectable. The facilities are very good and they have a great kid area with water slides and day care. There is also a nice adult only area with heated pool and jacuzzi. The main pool is mixed use. Food I'd good, not great. WiFi was strong throughout the resort area and worked well with Netflix. Value was very good overall. This resort is in San José del Cabo, which is very pretty, but not the "main" Cabo, which Cabo San Lucas. The advantage to San Jose del Cabo is convenience to the airport (20 mins), but the undertow in the ocean is such that they don't want you going in the water and there are no major attractions. Cabo San Lucas has they famous "arch", shopping and markets. As soon as you get off the plane you'll be pitched time share. Our " assigned concierge" at the hotel was also one. However, once we said "no", we were left alone for the duration of our stay. It's stupid, that they would tell you would get better rates booking direct than through Kayak and undermine their agents, but they do. Service at the hotel was OK. Often found ourselves waiting for drink refills, but good overall and they are very nice. The gym is too small, old and dilapidates. Look elsewhere if a gym is that important to you.
Food - Activities - Beach - ALL INCLUSIVE - Price Everything worked excellent!
Room view was of pool and ocean. Bed was actually comfortable. Mini Fridge cool. Place to hang your suit to dry in bathroom. Convenient parking lot--attended gate. Allowed us an hour late check out. Convenient block near Mega and a few nicer resorts, shops across the street. Ocean front. Big enough room towels. Wrist Bands, food tickets, coupons for everything that you can't use until you've been there a full day....? why?, fried food smells, smoking by the pool, loud speaker with nattering cheerleader type, loud music, not enough outlets, no ceiling fan, not luxury at all, very basic, place for young college aged kids or travelers with small children. Room had loud and intense humming buzz. TV had poor reception and streaks running through every picture. Karoake??!! in the bar. Fountain is just PVC pipe sticking out of low pond. Was for just one night and I was so glad was only one night. pool looked gross, didn't go in. We had been at luxury property next door for rest of trip and needed one night due to wonky travel plans. Was an abrupt change of venue. There is a gym but it looked quite small. If you just need a place to hang your towel--this will do. Has old European feel in the lobby, rooms are pretty basic. If can get one of the large ones at the South end/ocean front--might be worth it. Had to go to 3 ice machines to find one that either worked or had ice.
Marco Polo was decent and enjoyed the food. The pool area was good. Staff were friendly. Lounge area in the main area was nice with the good service. Our son and family was there as well and the kids club was enjoyed. Maid who cleaned our room did an excellent job. Resort was small with not enough selection for eating. Buffet food was poor quality with not enough American/Canadian selection if you didn't like Mexican. Lounge chairs were packed together at poolside. As a general guest felt substandard to the Time Share members. Theater productions way to loud. Large number of staff with poor communications skills. Shouldn't have to pay for on-site shows if at an all inclusive like Disney and pirate show. Paid extra for ocean view and were facing a concrete wall, walkway and a construction mess on the backside of the hotel with only a side view of the ocean.
When I booked this hotel I went with the deluxe view king and when I checked in she told me all she had was this room with 2 beds. I said i guess it will have to be OK. When we got up there we had a view of the pool and the only place you could see the ocean was out on the very small deck. I would have understood in a normal situation but my son and his girlfriend who checked in at the same time had booked a regular room like the one we ended up with. Was told that they would give them a free upgrade and they got a nice King bed room with a full view of the ocean!!! Not sure what happened on that one. Everything but the bar closed by 8. When we went over to the desk that tells us about everything she asked how long we were staying. When we told her one night we were then treated like second class citizens. Not a great place to stay.
Having stayed at many 5 star resorts around the world, The One & Only Palmilla has been my favorite. There was NOTHING I did not LOVE about this place! Excellent food and drinks! Excellent service! Incredibly beautiful property!
Just got back from the Palmilla. One of the best hotels I have ever stayed at. The rooms are perfect, and the bathrooms to die for!! Will be returning next year!!
This was the first stop of my honeymoon, before heading to Asia's best hotels. And none of the 8 other hotels we visited compared to this one. This has got to be the best hotel we've stayed in ever! And the food is exquisite.
Everything was fantastic. The people were attentive. Food was great. Atmosphere was incomparable.
Our Palmillas experience began the moment we stepped out of the airport. We were transported by hummer to the resort and felt immediately cared for. The resort was immaculate! Not a bug or weed in sight, the beautiful gardens blooming, doves cooing and everything clean and hygienic. The staff were gracious, polite and detail oriented, always prepared to care for you and get you anything you wanted or needed without being overwhelming. Our room was gorgeous and it was above the beautiful, swimmable beach. We had panoramic views of the bay and the sound of the waves right outside. Our bed was super comfortable and clean (down pillows yeah!). The bathroom was vast, luxurious and well appointed. On the second day, I found a sewing kit that had been tailored to the colors of my wardrobe! The attention to detail was evident everywhere. Nothing was short of luxurious and everything was maintained perfectly. There were little, carved wooden blocks you could set out by your sun lounger which signaled to the staff whether you wanted to sleep, be left alone or needed service. The same system worked on the beach using flags. Every day there were ice buckets with water, cooling, aloe facial mist, and small treats like sorbet or mini ice creams were handed out. The food was really good, especially the Cevice and fish dishes, all made with such fresh ingredients it was like a party in your mouth! Nighttime was ultra romantic with soft lighting along the pathways, beautiful ambiance in all the eaterys and again, warm, attentive staff at every turn. Some say this place is ‘over priced’. Yes, it’s expensive, but we have stayed at ‘The Tides’ in Playa Del Carmen and ‘The Ritz Carlton’ in the Grand Cayman, both were comparable pricewise and Palmillas blew them out of the water! It was worth every dollar and far exceeded our expectations. For those who want to go and save money, the breakfasts are huge and could easily be shared. You can also ca...
My wife and I traveled here for our 12th anniversary in September and we are still raving about it. There is not one thing I would change! By far the service is the most attentive and outgoing of any 5 star hotel I have ever stayed. The grounds are manicured perfectly. The staff all know your name and there is nothing you can't ask them that they would not do. The Villa's are incredible with amazing fews, ample space and the best bathroom I have ever been in. This hotel thinks of everything! The food was also incredible. We will be back!
The One and Only in Palmilla is the ultimate in luxury. The rooms are stunning, the service is incredible (you walk around and they respond to you by your last name) and don't miss Agua by Charlie Trotter. He has two restaurants here, but I liked Agua better due to its ambiance and its food selection. Plus the prices aren't as steep!
We took our young kids 3 & 5 and had a very relaxing time. The staff is very accomodating. You'll feel like you are on their own compound. Very safe and secure. Always a staff around even in the early dark morning hours on the grounds keeping it up. If you want a luxury feel at a very upscale place then this is the place. We saw 1 singer and 1 celebrity at the pool with their kids but everyone respects their privacy.
THE BEST HOTEL WEVE EVER STAYED AT ! THE STAFF ARE AMAZING, THE SERVICE , THE FOOD WAS GREAT, THE POOLS, AND FOOT MASSAGES, MY THANKS TO OUR BUTLER CARLOS ALWAYS THERE WHEN YOU NEEDED HIM,GIFTS EVERY NIGHT! WE WERE SPOILED, BEACH SERVICE TOO! AMADO WE THANK YOU
The staff was courteous and the food was relatively good. The beach is nice and it's great that the place is not too crowded. The bedrooms need updating and the beach chairs had some issues. The quality of the facilities is not great.
I was very happy that they let us check in early & upgraded the room to ocean view. Also got an all inclusive armband for drinks & breakfast. Price was right for 1 night stay. I had to pay for dinner and it was mediocre. Should have gone offsite. Not there for food, just a bed & bathroom before getting on dive boat next morning.
Because of miscommunication on my girlfriend's part. brought our dog with us. Within minutes Sophie found a special dog boarding place nearby. They even came and picked up digger. The resort is great for beachside pool resort Food was ok. But we weren't there for the food
The room was nice with a good view The construction noise from re-building of the hurricane damage but this could not be helped and as I understand it needed to be done to get things back in order.
Just about everything was filthy. Pool had scum, floors were dirty. We opted not to eat there. Staff was awesome. Wished it was a cleaner hotel.
Great beach. Quiet. Good food. Was not wheelchair friendly at all as advertised. Lack of ramps or too steep. Staff was not willing to help.
Beach atmosphere The rooms were not very clean and pool and spa were dirty
Great location, right on the beach. Outdated. Refrigerator did not work, headboard to bed was loose and rocked all night, room needs updating as there was rust everywhere.
We always stop at Posada Real on our way to our time share in Cabo Del Sol to get into the Mexican way of life. The beach and waterfront is fabulous and the pool waiters take care of everything you could want. Before we even could settle ourselves in a lounge chair, they were handing us a Margarita. Everyone was extremely friendly and no one pushed us to attend a time share meeting. Good place to decelerate. The beds were like sleeping on bricks..but how long does anyone stay in their bed?
It was the diriest , smelly, dilapidated, no elevators moldy bathrooms dirty linens I am getting my money back somehow. Has anybody been to this place to rate it. People are getting stuck with an abusive place because by the time you get there you have our money and they don't give a dam basically.
The resort was very elegant and quaint. The pools were the perfect size for the number of rooms. On several occasions we had challenges with receiving our food orders both poolside as well as in the restaurant. I am well aware that the week after Thanksgiving their bookings were lower. However I feel that the service and attention to detail were lacking. There was no spa.
Property is beautifully landscaped. Staff is very charasmatic. Rooms are very nice, with some really luxurious amenities, but could use a few more finishing touches. The views are terrific from the modest-sized balconies in the Jr. Suite. Next time we'll probably upgrade to the rooms with the endless hot tubs on the balcony. The chef is terrific. Breakfast, lunch, supper and snacks were all wonderful. Definitely Baja influenced dining, but a number of options available as well. Good wine, good liquor, good mixed drinks. Modelo, Pacifico and Corona are the only beers available. Not at all unusual, but it would have been nice to see a few more options.
The staff were friendly. The room adequate for price. Trouble with front desk in understanding English when booking excursions. Location was not good. Too far from Shore or restaurants. No restaurant in hotel. No washcloths, Towels were falling apart. TV was hard to watch, old and not clear. The vertical blinds over patio door kept falling apart.
Good location for the price. No ice machine or refrigerator in hotel
Very nice hotel, the best thing abouth this hotel is that, there are no time sharesss ?? and you can relaxe, all the staff was great
The staff was very friendly and helpful/ Just seemed that food was tough to get, restaurant not open enough. But it was within walking distance to downtown San Jose which did offer a good food selection.
all the people excelent,and the price is comforme at your pocket. everything is good
The location was perfect for our one night stay in San Jose del Cabo. The staff were friendly and efficient. It was a very long walk from the lobby to our room.
I chose this hotel because it was located on the main road near the center of San Jose del Cabo and was very reasonably priced. It turned out to be a very convenient location and a pleasant hotel for a brief stay. The staff was helpful and the room was clean and comfortable. Nothing fancy and not on the beach - but I was just here for two days and not looking to spend time in my room. Would stay here again for a brief visit
The staff were very helpful and friendly. Air conditioners were very noisy.
It was a nightmare trying to get ahold of any personal before our trip and and absolute atrocity that there was nobody in charge afterhours once there. We were placed in a room and told the hotel was at 70%
We were apprehensive about booking this because of the price but it was great. We loved our room, the staff was awesome. The pool and grounds were immaculate. We booked another 5 nights at the end of our trip. They have regular rooms or full kitchens. We had a problem with our room the first night we were there. We called the front desk and immediately had it taken care of. It is obviously an older building but everything was clean and polished.
Old, run down. Dark. Yuck.
I stayed at the Tropicana on 12/10/16 after a week long yoga retreat at another resort. I selected the Tropicana based on the proximity to local flavor and the reviews. The Tropicana did not disappoint. The staff was very friendly and helpful. The room was a good value for the price. The hotel was also within walking distance to lots of restaurants and shopping. I also felt safew there as a single female traveler. NothInglewood.
We loved the staff , restaurant , feel & vibe of the hotel. Older yes , but clean and safe and located in the heart of Old downtown San Jose. Lots of great shops to hunt for treasures , great Mexican artifacts , many souvenir shops with lots of choices for meals or places to hang out. We didn't have any strong dislikes at all.
Wifi Staff Parking AC food location The ad said that it included breakfast but it only included coffee and rolls. This was not clear.