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Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
Great location near the airport, shuttle service very convenient and very friendly. Great service in the check in /out , also in the restaurants. Good breakfast . Clean rooms , pretty view from the other side . The only complaint is the room 853 is impossible to sleep. Very loud , maybe the air conditioner or something. Was a nightmare.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
It was a great place to stay!
We had a great meal. The atmosphere wasn't fancy but the food was good. A better beer selection
Could not get room service. No free internet No wake up call
The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
Nothing Front desk rude and not interested in help
Clean rooms and modern feel Not much parking. Valet is not free and over priced. Right across the street from airport so expect some noise. Not much but some.
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
We loved the blackout shades on the windows which allowed us to sleep in from the late night flight.
Cons: -"Nickel & Dime" you on several costs such as: *water bottle in room *using fridge in room for own belongings *parking ($18/night USD) *morning coffee ($3-5) -No complimentary breakfast (hot buffet $24) -No surrounding restaurants within walking distance -Multiple younger adult events (ie. proms, graduations) that was a little inconvenient. -Expensive bar/restaurants -Room was not as cleaned as previous Hilton's I have stayed at before (ie. dusty, old soap crusted on shower soap holder) -Strict with early check-in fee ($35). Arrived at 2pm, wouldn't waive fee for checking in at 3pm Pros: -Short trip to airport -Free shuttle -Wifi -Spacious room -Nice pool/gym facilities -Very friendly and helpful staff -In general, facility was clean and aesthetically appealing (excluding aforementioned example above). Recommending only 2 stars based on high cost with many other competitors in surrounding area. I would advise researching other hotels prior to committing to this specific Hilton. Disclaimer: if you are a Hilton's Reward Member, this does not affect you.
While the hotel is older it was built right and they have done a fantastic job maintaining it. The rooms were so clean and comfortable, it was an absolute pleasure. As it is close to a large international airport, you may at times find yourself bumping into people that aren't used to our culture, like politely standing in line, or not blocking the main entrance with your entire group and all their luggage.
My stay Not long enough stay
The front dresk service was great! The phone lines sounds awful !
Very quite and safe location. Clean room, friendly staff and very convenient restaurant/bar. Very nice not to have to drive to eat dinner $17.00 parking fee No washcloths Very small and half empty shampoo & conditioner bottles
Roomy. Clean The hotel nickel and dimes you for everything. No complimentary breakfast. No complimentary fridge. View was of a roof. Horrible view
The beds were comfortable and the hotel was clean. However, certain things like our acid reflux meds were missing or either thrown away, which was very odd. Also, when we were getting ready to leave around 8 AM the maid services were already barging in to clean the room, which kind of caught us off guard.
Clean comfortable beds, Great views, nice bathroom Was missing small items from room after first night room attendants cleaned room. Last morning before checkout staff barged into room. The hotel and facilities were great but houskeeping staff could be better.
My room was ready when I arrived.
Best hotel I have ever stayed at. It was amazing the restaurant Toro Toro was awesome. Everyone was so nice and on the 18th floor we had such a great view of the city!
Staff Room Location
Restautant, room comfort, service
Great Location overlooking the intercoastal and so convenient to American Airlines Arena. The Hotel is beautiful and the staff is friendly and very helpful. Breakfast buffet was excellent. We will definitely stay here again on our next trip to Miami. There was nothing that we didn't like!
Nice modern clean facility. Great rooms. Hour long wait in the business center just to collect a package.
Clean, Convieniently Located Nice accommodations and comfy bed!
Location to cruise terminal. $ 43.00 a night to park your car. Ridiculously expensive.
The friendly staff. Amber who checked me in gave me a higher floor so that I could enjoy the view of the city. The view was amazing.
good location near cruise ship terminal. full beds are quite small. Queens would be better. Expensive parking. Just "OK" restaurant.
Location, room ,restorants,everything Fees for beech furniture rent
The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar. The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!
I had a lot of charges on my card and I don't know why. I didn't remove anything from mini bar. I'm still waiting on a follow up call from billing.
Amazing hotel. A little bit of a struggle to get a pool chair in the morning, but the room and views were spectacular A little far from all the excitement in south beach
Location was excellent. The staff was very welcoming and incredibly helpful. The buildings are beautiful and everything was easy to use and easy to navigate. Overall the best hotel experience by far! N/A-Very impressed with everything!
Food prices in the restaurants inside were too expensive.
Pool and spa nicely designed Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.
The hotel is clean and the rooms are comfortable The staff is unfriendly and rude. They constantly remind you of what you "can" or "cannot" do as if you are in an airport. They have an extremely poor customer service as a whole. I travel to Miami quite often and there are plenty of other 5-star hotels on Miami Beach that in my opinion have better customer service and are not filled with juvenile delinquent guests.
We were placed in the tower which mostly was dedicated to business men, besides that our floor was full of young people who came to that place just to have fun for a few days. They were disrespectfully loud all day long. The rooms are tiny, I was hoping to have a jacuzzi tab but it was only a shower cab. The walk to the swimming pool was through two towers and people who always were dresses for different conferences. Prices for food are really expensive and it didn't worth spending on it. I would not recommend this hotel for family oriented people, it is mostly for party people and businessmen. See above
The pool is closed very early
Beautiful hotel great night life Overpriced
Stayed in the Chateau tower which was better than Versailles. It's a bit north of South Beach but not too bad.
Nice ambience and services. Excellent food.
Even though looking from the outside the building looks kind of old, its inside view looks amazing, as the rooms and hallways.
Great Staff, great view, very clean, i mean they clean the rooms twice a day, the staff is the best part of this hotel. Will stay there 100000 more times. The food and parking are not cheap, $40 per day just to park and the breakfast will cost u some $$. Needs a fridge in the room, it's miami.
Door staff and reception were very competent.
The room was spacious with open bathroom; the balcony was great and the design nice and calm. the room service is not 24/7, the spa was closed for refurbishment
Very nice rooms and staff were great. View from rooms was also very nice.
We were impressed by the service, which is really outstanding. The beach island is really nice, it's a pitty there is no entrance in water. The view is great. The food was average. We had few dinners at the hotel and it was quite expensive, but so-so.
The gym the view the food and drinks and the poolside service was spectacular. Late maid service.
The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.
Service was excellent and food was good. Good size room. Hotel is a little dated and needs some cosmetic refurbishing since structure is good. Bathroom and tub our outdated.
Staff was professional A big step down from the old Sofitel at the same prices. If the Sofitel was 4 stars then the Pullman struggles to reach three. Despite some refurbishing the hotel looks tired. They overcharge for everything- $17 for parking. The service is ok and nothing worked very well...internet, television etc
Beautiful hotel, very comfortable. Pillows were so soft they became flat while Laying on them
Clean, friendly staff No continental breakfast
We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.
The staff was above and beyond wonderful!! Very nice, clean accommodations, and beautiful pool. Great location! Overall a lovely hotel. Only downside is the only place to purchase water or soft drink was the bar. They charged us $4.00 for a small aluminum can of Sprite.
Atmosphere Not alot of pillows per bed mattress not firm enough
The room the view the staff the gym I love it The food too expensive
Friendly helpful staff. Delicious food in restaurant and bar. Lovely pool area.
Asked for technician who never came. They don't answer phones. Staff don't have manners.
Nothing The staff was rude from the moment I walked in the door until the moment we left. They made jokes at my expense because it took me forever to get up the stairs since I'm pregnant. I booked two rooms but they didn't one of them available at 6pm (3 hours after check-in time). After sorting that mess out, we got stuck in the elevator which terrified my daughter. To make it worse the staff was giggling as we called for assistance. Upon entering one of the rooms, there was a large brown wet stain in the center of the room. When we called to complain the front desk said that we should be happy that they upgraded us to $600 a night room since our other room wasn't ready. We just asked them to clean it but they said most of housekeeping had left so it would be awhile. Even the staff at the coffee shop was rude in the morning when we asked how long it would take to order anything but black coffee because of the rest of the menu wasn't ready two hours after their opening time. Overall it was a terrible experience. The hotel is rundown but its the staff that made sure that I would never use this hotel again
Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
Pool,location,bed itself was nice. Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.
Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!
The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.
Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building. Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.
Location is great. Friendly staff. Reception lobby too small and crowded. Walls too thin.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
The hotel and atmosphere were great. The best service were the bell hop and the valet service. Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.
Suit was really nice and not expensive
Location Bathroom was not maintained. Tub was plugged and shower needs to be replaced.
Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!
Nothing. Smells bad and the rooms are not clean as expected Smelly lobby, rude front desk dirty rooms
Not much Pool next to very busy highway
Loved the room service, cleanliness, everything was delivered on time. Perfect location. Absolutely amazing. The paid parking is a bit of a pain in the neck
Loved the location of hotel. Was able to walk to diffent places without having to drive. Staff was very friendly and helpul. Greeted you with a smile at all times. Room was clean and really nice view. This was my first time visiting Miami and I didn't like the fact that the hotel doesn't offer free parking like in other places I've stayed at. Seems this is everywhere in Miami. The phone in the room didn't work and was not even connected. I tried to connect it to the wall outlet, but there was no dial tone.
Nice hotel Mold in bathroom and do not validate parking
I was in town for a conference, and the staff were wonderfully helpful, the room was quite nice, and the hotel amenities were great. A nice alternative and well worth the cost
Proximity to bayfront park and American Airlines Arena while costing significantly less than competitors. If you don't mind walking 6 minutes and want to save $100, this may be for you. The feel of the hotel is a bit old. Old school card scanners on doors, carpet a bit dated, but still clean. Under an airport route, but what hotel downtown isn't? Lower floors will hear traffic.
it was convenient to the Whole Foods and the bed was comfortable. decor was dated and drab air conditioner was not reliable noisy noisy noisy at the pool you can smell grease and smog
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
Amazing staff, great dinning
The hotel was very luxurious, mable lobbies, marble bathrooms. Beautiful views of Miami bay. One could have lived in the bathoon it was so big and plush. The room service menu was expensive, however we were not too surprised at this as the hotel was definately upmarket & luxurious
Front Desk staff made great accommodation for my early arrival and made quite sure I was well taken care of. Restuarant breakfast of Corned Beef Hash & Eggs was spectacular.
Professional and courteous staff, wonderful bedlinens, large well- equipped bathrooms, extremely quiet hotel. Outside a large, nicely warm pool. Remember this is not a beach hotel, you are among the skyscraper financial buildings on Brickell Av but the service is outstanding as are the views and there are plenty of good restaurants/cafes in the area.
The service at four seasons is exceptional in every area. An amazing experience. Everything was perfect
clean very friendly convenient great view pay to park pay for internet
everything was perfect none
It was overall a fantastic hotel, would stay again The construction
getting old.... hope it´s renewed in the future
Room was clean and bed was comfortable. 1) Status was not recognized. Although we booked thru agent, other brands still recognize it. They are even stingy on the complementary bottles of water.. which is funny. I will not give Hilton into priority consideration in the future. 2) Some residents were definitely smoking pot inside the room. 3) We had 4 people checking in and were only given 3 towels.... which is very much ridiculous. 4) The bed was not set up in a tidy manner, and the trash can and empty bottles were not removed after the room cleaning.. that was a very bad experience.
the water in our shower where not hot .. it was late and we stayed only one night to we didnt say any thing ..
Close to the bus stop & mover Beautiful scenery Far from the beach
Staff were friendly. You must take two hotels to get down from your room to the motor court if you take your car out of valet or take three elevators if you self parked...?
Location, room, view was great! Expensive parking fee
I got a very good deal for how nice the hotel was. the food was good. the bed was super comfortable. very close by to everything. tv kept messing up
I was pleased with the amenities and cleanliness. The location was also a major plus. Parking was not included in the service offering neither wqs internet.
There were nice restaurants nearby. Close to the airport and shopping mall. Not too far from the port of Miami. It was very clean, staff was courteous and the continental breakfast was appealing. I would diffinently stay there again. Thanks! There is only one shuttle and I had to wait way too long. Almost an hour
they excell in all the service,
Desayuno muy bueno, cerca del aeropuerto y de todo. El personal fue muy amable hasta nos querían regalar taquillas para el partido de Baseball. Definitivamente me volveria a quedar
The hotel staff is courteous, well informed and very professional. Andrew and Glenda were especially willing to help me with my requests when I required arrangements to extend my stay. The breakfast has an excellent variety of items from which to select.
The hotel was very clean and organized, Jesus was extremely helpful, he went out of his way to accommodate us. I would recommend to others. Airport pickup took more than an hour, I think they forgot I had called.
Great place to rest our heads for the night between flights. Shuttle arrived promptly after we called the hotel. We received a free upgrade for no apparent reason (woo hoo!). The bed and pillows were comfortable. Everything was very clean and nice. Please note that the shuttle ends at 12:30 AM and resumes at 5 AM.
Staff was friendly. And several nice restaurants nearby such as Latin 2000, and catch of the day. It is far from south beach, but you can pick up the 150 bus from Miami international airport bus terminal, and be at south beach within 40 minutes.
Shuttle to and from Miami International Airport. Staff was friendly and helpful. Room was clean and quiet. Incursion into Lobby by seriously impaired woman (cursing, yelling and belligerent behavior) morning we were flying out. Hotel security just stood around doing nothing. Front desk gentleman was trying his best to handle situation, and keep the woman away from guests. Police had to be called.
the staff, the breakfast, the jacuzzi, the comfort, the rate... wow!!! I will be back!
Staff perfect Eating area could be larger
The rate is very fair, near the airport, with free shuttle service. They were sold out, and they put me a handicaped person room. But nothing very disgusting.
A great place to stay. Rooms are great. Breakfast was awsome. Only two things I can say that disappointed me. First location to the beaches. Second no pool. I would stay again as long as I was not going to the beach.
The breakfast is good!! The parking is expensive!!
I loved the hotel grounds, great location but our room was tight. Shower/tub needs refinishing. We will return. Tub & size of the room
Nothing to write home about. The view was great but the rooms were standard! I expected a bit more comfort for the price.
I was very suprised with our stay. I went into this as a vacation made very last minute and saw good reviews but figured it would just be an OK hotel. However it was a really nice place. The staff was very attentive. They book a massage for me. They set up a crib and twin bed for my 2 year old son so he could choose which he wanted. They had smart TVs which allowed us to play netflix and youtube at night. my wife and I especially liked that the hotel had many resteraunts, starbucks, pharmacy and many botique stores attached to the hotel. The pool was nice, but the only drawback is that it is situated in a way that we only got sun in certain parts of the day as the building blocked out the sun before noon. so 12-5pm the sun hit the pool. It was very close to south beath (lincoln rd). We had a car but with all the shuttle services you really could not even bother. They had busses going to many of the attractions you want, and if it wasn't uber would fill in the few gaps. I would 100% go back and do plan on making this a semi-regular vacation favorite. It also helped that there were other familes with kids for my son to play with. He had 5-10 kids to play with in the pool on any given day. ENjoy! and thanks for the memories
Desk staff particularly friendly and helpful.
Everything including location from the Port of Miami, nice lobby, great restaraunt, and view from balcony! Pool was horrendous. When you go to FL the one thing you look forward to it the pool/jacuzzis. To put it in perspective, the pool water was warmer than the hot tub. Outside of the pool area needing some work, everything was great.
The room was beautiful! Had an amazing view. The staff were amazing as well, very friendly and helpful. Would have liked to see some more shopping boutiques
I thoroughly enjoyed our room on the 21st floor. The view was amazing and the room was very plush and comfortable. Enjoyed the daily Happy Hour specials and the buffet styled breakfast thats readily available downstairs at the restaurant called the "Catch". The service the Marriott provided was Awesome! I would stay here again.... $10.00 or less ride to South Beach using Uber or Lyft. If you don't want to pay the daily parking charge, there is street parking that affordable adjacent to the hotel. There is no microwaves or refrigerators available in the rooms. However, you can requested these items if they are available.
Great pool area It would been nice if breakfast was included
Staff was friendly and helpful
Location, bar, extremely helpful staff Windows that do not open so one must use a.c. However we request a room with window or door to get fresh air..
loved it everything buttttt the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.
Best bathroom ever. Fun electronics in room. Great breakfast.
Fantastic views, great location, comfortable beds. Staff was incredibly friendly and helpful. Clean, nice room Our shower, nor our phones, did not work. Fortunately, we were only staying for a single night, which made the problem not a big deal. Also, pools were not heated. They have two BEAUTIFUL pools, but no one dared to be in them at all because they were absolutely freezing. A shame, really.
Fun lively noisy location in downtown Miami We were not given the room we ordered but they did try to make up for the error.
Hotel facilities seemed good but couldn't use many of them. Pool overrun by near-naked chemically stimulated revelers. Incredibly noisy till small hours of morning. Phones in room didn't work.
Outstanding service Exceptional experience We have stayed at Epic many times, but this was the first time bringing the kids. The kids had a wonderful time. As a family we cannot wait to come back!! each stay at Epic has been an exceptional experience, which is why it's our hotel of choice when visiting Miami.
The views were pretty nice. The room was comfortable, except for the constant racket of music, construction and traffic, not to mention the binging from the elevator Super noisy. Disorganized. Staff not very helpful Somewhat snobby clientele.
Loved the location, restaurant and bars I wish they had coffee available for longer in the am, start earlier and end later, I missed it every day, either I was leaving to early or too late
The staff went over and beyond to help make our stay comfortable-including an early check in and later check out to accommodate our flights. Well done! Rooms are nice size and had great views of the harbor and city lights. Would definitely come back again! Price for parking is steep.
Room quality, location, pool, gym, breakfast area, Lobby, In-Room dining experience was terrific. Bed linens were not soft, very rough and low quality. Pillows much to big and thick, no choices for pillows. Took one hour and three calls to get extra towels.
No good signal tv, I can not go to pool for private pool party.
Location and staff Dirty, loudy, parking, people hosted.
rooms restrant on site zuma is amazing in the heart of downtown 39 dollars a night valet and no adult pool also pull was a bit small for the size of the hotel. during spa the zen room you could hear the music blasting through the wall
Probably one of the better rooms I've stayed in. Spacious and clean. Room service was quick. The pool is wonderful. The restaurant options are great. If you're looking to get something to eat and enjoy some good music I recommend Area 31.
Location! The room and the bathroom was way too small, the window was above our sight so couldn't see anything outside. I would not suggest anyone stay there. I did not enjoy my stay at all.
great location small bathroom loud air conditioner
Room was clean, staff were nice and professional Bathroom size was small almost like a cruise ship of airplane
Revamped lobby since 2015. The restaurant/bar is great. Free cofffe in mornings and cocktail in evening. Room is clean. It's small but works fine for 1 or 2 travelers. Good access to downtown and easy to get to south beach. Staff this time was much more welcoming than 1 year ago. No complaints. I wouldn't say it's romantic or water front. May not be a great place for beach goers (small room and bathroom) I could imagine sand getting everywhere. Bathrooms are small and not sure fan works.
Very close to Metro (People Mover) for Little Havana. Happy hour in the hotel lobby bar includes one complimentary alcoholic beverage. Concierge was very helpful as was the staff, and very friendly. Shuttle services are available to take you to the port/ships and can be scheduled according to your needs. Rates vary depending upon how many people are scheduled to shuttle at that time, but reasonable (for 2people - $6 each). Close to 7-11, grocery stores, downtown Miami and restaurants. Would definitely stay again.
"Rooms were nice Food and service in the bar were excellent Parking situation was inconvenient and expensive. The elevator situation is a disaster
Clean hotel. Clean updated room They could not find my reservation I booked through Kayak. No record of it in their computer. This caused a delay in access to my room. At times the lobby was a bit noisy with loud music
Rejoicing with GRATITUDE for superb access to the Arena, Port, and Beach!
When arriving we were told we didnt have a room that we had lready reserved. They then contacted another hotel and moved us there. When arriving at the next hotel we were told they didnt have the room that YVE said they had for us. The desk at YVE assured us the hotel we were moved to had a room with 2 double bed waiting. Come to find out that was a lie. We had to give our teenage kids roll away bed and crowd the room. All around a mess and inconvienience we did not need at 9:30 pm. I will never attempt to stay at YVE again, even if it was free!! They suck.
When I got to hotel they had no reservation for me. I had my confirmation number and voucher to show I had paid for room and they had no record of it. They were full and initial said they could not find a room . This was very distressing because after a long day of work and travel I needed to get to into my room to prepare for an extremely important interview scheduled for early next morning . I am a young single woman and had never been to Miami so was unsure of where to go not knowing the area. After a stressful hour or more of waiting finally got the last room in hotel. The hotel staff were friendly but it was an extremely stressful situation. The interview following morning was most important for my future.
Location Very noisy. Walls are paper thin. Elevators are extremely slow and small Would not stay there again !
Bar staff really stepped up to meet our needs whether or not requests applied to them
Location for short trips to South Miami Limited staff during late night / early morning hours
Location Out-dated, Needs renovation. Front desk person was not pleasant or helpful. Could not temporarily check luggage at hotel.
Convenient. The airport had almost no signs to find the airport. there should be better directions.
Location No restaurant in hotel. Severe shortage of electrical outlets in the room.
Just steps away from your gate Not clean at all, even the TV remote control was so disgusting that I preffered to watch a video on my ipad
No Complaints. All. Very. Good. No. Complaints
Location Fast check inn Wifi slow and never worked Bad quality of the tv image
It was perfectly fine. clean, comfortable, and right at the airport. Would use again. Staff is not the friendliest.
It's definitely convenient for connecting to overnight flights. Staff was friendly. Check out was seamless - just had to call them. And no flight noise. But otherwise, for the high price, it's not a great hotel at all - room had a musty odor - livable for a night, no free continental breakfast - that could be an added value that should be offered.
Very Convenient location when traveling with connection flights. Easy in & out for travelers. Rooms are not big enough nor new enough , almost had no view, just one small Window its almost claustrophobic! . . For the price I expected a more luxurious hotel. It Also Needs a refreshing make up some renovation would make it better !
Convenient for travelers Price was high for 3 star hotel, would have rated higher if price was $50 less.
The Regency is convenient to MIA, has frequent shuttles to MIA, and very helpful staff. The room was fine; quiet and comfortable. I stayed one night for a connecting flight south, and The Regency served very well.
The hotel staff really impressed me with their great hospitality especially George and the manager Jose. Hotel was clean in a great location near the airport.
Very easy access to Miami airport, especially if you have a rental car that needs to be dropped off. Reasonable prices for happy hour cocktails including a free appetizer and a nice restaurant with not the greatest food, but very attentative staff and again reasonable prices. Nothing else in the immediate vicinity if you want to kill some time with a walk,etc.
Place was clean, and good location. Price... kyak charged $200 for a Saturday night. Called to book the same room for a second night sunday direct and was charged $150. Cancelled Saturday due to a cancelled flight. Then after arriving in miami Saturday night at almost midnight after finding another flight I was charged $240.
The staff was friendly and efficient, The room was well equipped. Plugs were well placed and enough for my electronics and the TV had a sleep timer which I like. The toilet had to be rattled to stop it from flushing and the hair blower kicked off and I couldn't get it to go back on, using the switches the causes it to go off. It could have had more, brighter lighting. there was only coffee for one cup.I wanted to tell them about the hair blower and toilet, but they were too busy and my shuttle arrived.
This is a very nicely appointed hotel, near shopping, and has transportation to the airport 24 hours a day. The Staff was great, all of them, the guy driving the airport shuttle, the folks at the front desk, and the resturant too. When traveling through Miami and needing to do some shopping and get to the airport in a timely manor with out breaking the bank the Regency is a great choice.
The hotel was near the airport and not too far from the cruise port which was a plus for us. There was a great seafood place next door! Good deal for the money. The rooms felt a little old but the location and price were reasonable. I was also a little disappointed that the pool was outside and not heated.
Closeness to the airport and the extremely friendly and professional staff Air conditioner in the room was a little loud
The hotel was lovely. On a busy street. Alas, not near water but did have pool.
My mother and I stayed here in order to catch the cruise ship in the morning. Hotel and staff were excellent. Stores were a few blocks away and into a not so great neighborhood. The hotel itself is close to Miami airport and the cruiseport. They will pick you up at the airport for free, and take you to the cruise port for $10 each. We found a terrific price on this hotel, compared to $200 ++ nearly everywhere else. I would highly recommend it for a pre-cruise place to stay.
The hotel is only about 7 - 10 minutes from MIA. The night manager was very friendly and great to deal with. The room and bathroom were clean. Everything in the room felt dated The bathroom was right out of the seventies or eighties, and the air conditioning unit made all sorts of noise. If it weren't for earplugs, we would not have been able to sleep. The hotel needs a serious remodel.
This hotel is convenient from the airport due to its shuttles. Their drivers are very kind. And its room is quieter than I had expected in this vicinity of the airport. Overall this hotel is recommendable. Sometimes the elevater is too slow. I used the hotel's restaurant for breakfast, but its service was limited.