De' Garden Hotel, Butterworth

The hotel's customer service has been described as helpful, friendly, and accommodating by many guests. They have received positive feedback for their reception customer service and for being friendly and helpful.

The hotel offers ample and secure parking, which has been appreciated by guests. However, some guests have mentioned that the parking area is too basic and that there are no nearby eating places.

While many guests have praised the cleanliness of the rooms, some have expressed concerns about the cleanliness of the towels and the bathroom. Additionally, a few guests have mentioned issues with the air conditioning and the presence of a smoking smell in the room.

Guests have generally praised the breakfast provided by the hotel, describing it as great and tasty. However, there have been some negative comments about the limited choices and tasteless dishes. Some guests have also mentioned that the breakfast was not included in the room rate and that they were charged a high price for it.

The hotel is located in a quiet and peaceful location, making it suitable for a relaxing stay. However, some guests have mentioned that the hotel is located in the middle of a residential area, which may not be ideal for everyone. Additionally, the hotel has been recommended for its convenient location and spacious parking.

Some guests reported noise issues when staying in rooms located near the lift, so consider requesting a room further away to ensure a quieter stay.

Some guests mentioned discrepancies between the room they booked and what was provided, such as the absence of a balcony or a different room layout. It's advisable to confirm the room details upon check-in to avoid any surprises.

Several guests noted noise disturbances, such as nearby mosque broadcasts and school activities. Light sleepers may want to bring earplugs or request a room in a quieter location.

Guests reported limited or unreliable internet access in certain areas of the hotel. If internet access is crucial, it's recommended to inquire about the strength of the Wi-Fi signal in the specific room before finalizing the booking.

The hotel is conveniently located near various attractions, including Fort Cornwallis and the Pinang Peranakan Mansion, making it an ideal base for sightseeing in George Town.

While some guests praised the breakfast, others found it below standard. It's advisable to manage expectations regarding the breakfast offerings.

Some guests experienced discrepancies between the room type they booked and the actual room provided. It's recommended to verify the room details to ensure it aligns with the booking.

Several guests reported issues with air conditioning, including malfunctioning units and poor placement. It's advisable to confirm the functionality and positioning of the air conditioning in the chosen room.

Many guests appreciated the ample parking space, which is a valuable asset in Penang. However, it's advisable to confirm the parking arrangements to ensure convenience during the stay.

Some guests noted a lack of certain amenities, such as extra water bottles or toiletries for multiple guests. If needed, consider requesting additional supplies from the hotel staff.