Hanoi Serenity Hotel 2

The staff at Hanoi Serenity Hotel 2 are extremely helpful, as mentioned by multiple guests in their reviews. They assisted with late check-in, early check-out, laundry, and booking further transport. Additionally, they helped a guest with arranging a PCR test for their return journey.

The hotel is situated in a nice location, with all important places nearby. It is within walking distance to various attractions such as Hanoi Old Quarter, St. Joseph Cathedral, and Hoan Kiem Lake. However, it's worth noting that the location is across the train tracks, providing easy access to the train street and nearby cafes and pubs.

While some guests mentioned poor cleaning and discrepancies between the room photos and the actual rooms, others noted that the staff cleaned the rooms almost every day. It's important to manage expectations regarding the room photos and cleanliness, but the staff are willing to assist with any concerns.

Hanoi Serenity Hotel 2 offers practical services such as room service, 24-hour front desk, laundry facilities, and an airport shuttle. Additionally, the hotel staff can assist with arranging PCR tests for guests returning to their countries.

October is both the low and high season at Hanoi Serenity Hotel 2. Guests may want to consider this when planning their visit to ensure availability and potentially take advantage of seasonal promotions or activities.

Some guests recommend requesting a room with a view of the train street for a unique experience.

If looking for a quieter time to visit, consider traveling in October, which is the low season for the hotel.

The hotel's location offers easy access to various attractions, including Hanoi Old Quarter, St. Joseph Cathedral, and Hoan Kiem Lake, all within walking distance.

Some guests noted discrepancies between the room photos and the actual rooms. It's advisable to manage expectations or inquire about updated room photos before booking.

While some guests mentioned issues with cleanliness, others found the staff helpful and accommodating. It may be beneficial to communicate any specific cleanliness preferences with the staff.

Guests appreciated the helpful staff who assisted with late check-ins, early check-outs, laundry, and transportation bookings. Take advantage of these services for a more convenient stay.

The hotel's location offers easy access to cafes, pubs, and food outlets, providing convenient dining options within walking distance.

The hotel offers airport shuttle services and bicycle rentals, making it convenient for guests to explore the city and travel to and from the airport.

For families traveling with children, the hotel offers babysitting or child care services, allowing parents to enjoy some leisure time.

If in need of specific assistance, such as arranging a PCR test, the friendly staff at the hotel are willing to help, as reported by a guest.