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(Round-trip)
Airports
Origin
New York
$544
only
$544
Los Angeles
$443
only
$443
Destination
Hanoi
$443
only
$443
Wed, Jan 17
LAX
HAN
33h 55m
Wed, Jan 24
HAN
LAX
15h 30m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

CAN
LAX
Okay 4.0

Cheap

Food too little

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

GMP
PEK
Good 7.3

left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)

no personalized entertainment system

Fri, Mar 16
LAX
HAN
36h 15m
Sun, Apr 8
HAN
LAX
30h 25m
Trip: 24 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
HKG
PVG
Good 6.3

The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on.

PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

PVG
LAX
Excellent 10.0

Attendants tried to make a 10+ hour flight as comfortable as possible

N/A

NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

PEK
SHA
Okay 4.0

They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?

Mon, Jan 22
LAX
HAN
21h 25m
Wed, Jan 31
HAN
LAX
15h 30m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
HGH
CAN
Excellent 10.0

Long but very pleasant flight

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

Wed, Feb 7
LAX
HAN
20h 50m
Thu, Mar 8
HAN
LAX
17h 25m
Trip: 30 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
GMP
PEK
Good 7.3

left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)

no personalized entertainment system

LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

CAN
LAX
Okay 4.0

Cheap

Food too little

HGH
CAN
Excellent 10.0

Long but very pleasant flight

Wed, Feb 14
LAX
HAN
25h 25m
Wed, Mar 14
HAN
LAX
24h 35m
Trip: 28 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 4.6

I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast.

CAN
JFK
Okay 4.0

The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!

JFK
CAN
Excellent 8.0

The food was better than expected. The service was good.

The plane temperature got steadily colder. Was a bit hard to handle.

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

BKK
CAN
Excellent 9.0

Was transferred to Thai Air as the plane was over sold.

Sat, May 5
JFK
HAN
59h 35m
Sat, May 19
HAN
JFK
40h 50m
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
PVG
SZX
Excellent 9.0

Wondering if I can as a n the right flight out of PVG - luckily yes...

PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

LAX
PVG
Okay 5.3

I liked the seats are roomy

I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good.

PVG
PEK
Okay 5.0

None

Food, dirty bathroom, smells badly and more

Wed, Mar 28
LAX
HAN
24h 55m
Wed, Apr 4
HAN
LAX
16h 25m
Trip: 8 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
JFK
CAN
Excellent 8.0

The food was better than expected. The service was good.

The plane temperature got steadily colder. Was a bit hard to handle.

CAN
LAX
Okay 4.6

I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast.

CAN
LAX
Okay 4.0

Cheap

Food too little

CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

CAN
JFK
Okay 4.0

The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!

Mon, May 7
JFK
HAN
60h 10m
Sat, May 19
HAN
JFK
57h 00m
Trip: 13 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

JFK
PVG
Okay 5.3

None

Food, seat, bathroom and smells badly, stinks,

TAO
ICN
Good 7.3

Crew seemed friendly.

Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear.

NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

Tue, Apr 3
LAX
HAN
33h 25m
Wed, Apr 18
HAN
LAX
16h 25m
Trip: 16 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 4.0

Cheap

Food too little

BKK
CAN
Excellent 9.0

Was transferred to Thai Air as the plane was over sold.

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

CAN
JFK
Okay 4.0

The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!

Tue, Mar 13
JFK
HAN
37h 15m
Tue, Mar 27
HAN
JFK
41h 15m
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
LAX
PVG
Okay 5.3

I liked the seats are roomy

I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good.

PVG
SZX
Excellent 9.0

Wondering if I can as a n the right flight out of PVG - luckily yes...

LAX
PVG
Excellent 9.0

Lacked flavor... quantity was great

HKG
PVG
Good 6.3

The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on.

NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

Wed, Apr 4
LAX
HAN
33h 25m
Sun, Apr 15
HAN
LAX
16h 25m
Trip: 12 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 4.0

Cheap

Food too little

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

GMP
PEK
Good 7.3

left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)

no personalized entertainment system

Fri, Mar 16
JFK
HAN
37h 15m
Tue, Mar 27
HAN
JFK
41h 15m
Trip: 12 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

TAO
ICN
Good 7.3

Crew seemed friendly.

Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear.

NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

PEK
SHA
Okay 4.0

They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?

Tue, Apr 24
LAX
HAN
20h 55m
Wed, May 9
HAN
LAX
16h 25m
Trip: 16 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

CAN
LAX
Okay 4.0

Cheap

Food too little

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

Sat, Mar 31
JFK
HAN
50h 15m
Sat, Apr 14
HAN
JFK
40h 50m
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
HKG
PVG
Good 6.3

The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on.

JFK
PVG
Okay 5.3

None

Food, seat, bathroom and smells badly, stinks,

PEK
SHA
Okay 4.0

They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?

TAO
ICN
Good 7.3

Crew seemed friendly.

Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear.

PVG
LAX
Excellent 10.0

Attendants tried to make a 10+ hour flight as comfortable as possible

N/A

Thu, May 3
LAX
HAN
20h 55m
Sat, May 12
HAN
LAX
33h 15m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 4.6

I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast.

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

GMP
PEK
Good 7.3

left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)

no personalized entertainment system

LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

Sat, Apr 14
JFK
HAN
50h 15m
Sat, Apr 28
HAN
JFK
64h 50m
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

PVG
SZX
Excellent 9.0

Wondering if I can as a n the right flight out of PVG - luckily yes...

LAX
PVG
Okay 5.3

I liked the seats are roomy

I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good.

TAO
ICN
Good 7.3

Crew seemed friendly.

Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear.

NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

Sun, Jan 21
LAX
HAN
21h 25m
Thu, Feb 1
HAN
LAX
21h 25m
Trip: 12 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 4.0

Cheap

Food too little

CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

CAN
LAX
Okay 4.6

I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast.

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

HGH
CAN
Excellent 10.0

Long but very pleasant flight

Mon, May 7
JFK
HAN
60h 10m
Thu, May 17
HAN
JFK
39h 35m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

JFK
PVG
Okay 5.3

None

Food, seat, bathroom and smells badly, stinks,

PVG
PEK
Okay 5.0

None

Food, dirty bathroom, smells badly and more

HKG
PVG
Good 6.3

The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on.

TAO
ICN
Good 7.3

Crew seemed friendly.

Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear.

Mon, Jan 22
LAX
HAN
21h 25m
Thu, Feb 1
HAN
LAX
17h 25m
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
LAX
Okay 4.6

I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast.

HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

CAN
LAX
Okay 4.0

Cheap

Food too little

HGH
CAN
Excellent 10.0

Long but very pleasant flight

JFK
CAN
Excellent 8.0

The food was better than expected. The service was good.

The plane temperature got steadily colder. Was a bit hard to handle.

Tue, Jan 23
LAX
HAN
21h 25m
Thu, Feb 1
HAN
LAX
21h 25m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
GMP
PEK
Good 7.3

left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)

no personalized entertainment system

CAN
JFK
Okay 4.0

The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!

JFK
CAN
Excellent 8.0

The food was better than expected. The service was good.

The plane temperature got steadily colder. Was a bit hard to handle.

CAN
LAX
Okay 4.6

I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast.

HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

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