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Found the booking on line to be very good as you didnt have to leave any deposit and as long as you gave fair notice to cancel you could without any hassle. Not many bad points just observations really.not enough pictures of the rooms on line I do like to have an idea of what it may look like.however we were not dissapointed.
Really helpful staff, good food and menu. No parking but multistorey car park convenient to hotel. Near to cafes and restaurants on busy high street A little under-staffed - no-one on front desk to check you in early morning or evenings meaning you had to go into the adjoining bar to find a staff member.
Convenient for my palce of work. Good access to cnetre of Hertford if you need it. No parking in street Parking was in a multistorey until I challenged that I had prebooked a space. the night staff guy was excellent. meet me at the door, jumped in my car (reason was it was a very hard location to find, remote from hotel and questionable security). Helped me with luggage and served me drink and meal and reception. He did well. Day staff not as good. Poor breakfast table. Good al a carte menu. During meal dray delivery. left doors opens to shopping street, cold air, left floor hatch open whilst blockinga ccess to door to bedroom with barrels and displaced furniture. Room was comfortable enough but areas that where dusty. Asked for breakfact refund as the room was with two brekfasts but was refused. Street and bar below rooms could b
The rooms were really comfortable and reasonably spacious. We were made to feel very welcome and this was one of the better places we have stayed in Hertford. Didn't really cater for our early start on Monday morning and at the advertised start to breakfast (7am). The chef hadn't turned up. Parking is in the nearby multi storey.
grounds, bed hoover left in hallway all day and night from cleaner. spider web in the shower ceiling and in the hallways
The location was fabulous, food extremely good, and the rooms were very clean and comfortable. Not only an excellent hotel for a leisure break but also ideal for business meetings / conferences.
The golf course was great and the staff was very nice to a fault.
Afternoon tea in the library was a sheer delight. Ambience was that of the English country house this once was; nothing was fake, from the decor to the friendly welcome of the staff. Breakfast was expensive but no more so than many lesser hotels we have stayed in. There were not any bad points. I was born to lead the five star lifestyle - in my dreams, but just for for a little while I was there
Very good, friendly staff, great food, if you upgrade make sure you go the whole way and go 4 poster bed suite!
The grounds surrounding the hotel were lovely. The hotel was very cold. ladies were wearing partners jackets to keep warm over their party dresses. The bar staff were not very helpful. We had to wait over 20 minutes for someone to come and take our order for drinks.
Every member of staff we met greeted us with a smile! The manor house was warm and welcoming, nice relaxed atmosphere in Oakes grill restaurant, and good food. The bathroom was poor for a 'prestige' manor house room. In need of refurbishment, and get rid of the plastic curtain that stuck to you in the narrow bath/shower - far from luxury.
The setting. The good size of my room. The excellent attitude of reception staff. The pool which was of a wonderfully clean and kempt standard. There wwere no hot drink facilities in my room! unbelievable for an allegedly five star and pricey hotel.
Gorgeous surroundings, friendly staff only stayed for one night but was a lovely relaxing break from the real world! Window slightly broken, cold air coming in
Friendly staff, good food, nice rooms, excellent value for money and a very friendly atmosphere. The whole hotel was well presented and I would stay their again.
Club annual dinner - great value, well presented. Staff too young and inexperienced
Hotel was as described and had lovely gardens - very enjoyable on a warm evening Staff were very pleasant but staffing levels seemed a bit low - service was a bit slow in restaurant and morning paper was not delivered - we collected when we were checking out.
Too Hot. Heating needs better control
Convenient location, comfortable room, pleasent bar / lounge area, good breakfast decent dinner. Never quite sure whether the restaurant was open or not. The information in the room said closed Sunday evening but it was in fact open.
Recently refurbished rooms One member of staff not up to standard
Quaint, rural setting on the edge of town - real British character Wake up call performance was terrible - from did not receive a call to call coming 45 minutes early to calls coming when I did not ask for them
Staff were very helpful The post code was not reflective of the actual location. Food was over priced for the actual content.
Excellent evening meal Had to make own tea at breakfast.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
the attention given by check-in staff and the comfort of the rooms,good food none
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Ran out of things at breakfast time
Excellent location by the airport, nice and professional personnel, professional services, clean
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
Location location location Nothing bad
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Nice room, plenty of space. Great bed Food is very average in restaurant. Room service menu is tastier with more choice.
Good hotel, nice rooms, Breakfast was disappointing. Wifi doesnt exist in rooms, wired internet is £7 an hour what a complete rip off
Seems strange to me, that breakfast isn't included in room rate. Also there is no mini-bar in the room.
Sam the waiter in the restaurant was (and has always been) an absolute credit to this hotel - he is attentive, courteous and should be rewarded in some way for his excellent work - other guest at check-out commented on this to the staff at reception also. The fact that the rate was not right on checking in and they had problems finding second reservation - also a bottle of wine was put on our room and service charged even though we did not have it (the slip was not signed for anyway) but this was taken off again when questioned.
Very clean and staff very friendly, food very good.
We were very surprised with how good the hotel was. We had a very pleasant stay and would certainly stay again if we need a hotel in the area. All stay extremely good. Nothing
Very polite staff. Late checkout as an easy option. Problem with the original room allocation (mattress was in need of repair) which was resolved very quickly and we were allocated a new room. No fridge in the room. Aircon was a little noisy. Allocated a room which was not fit for our stay (although rectified quickly on request). The bar area was very warm (no aircon)
Breakfast good value None
The bed was extremely comfortable and the extensive breakfast was included in the booking 3pm seems quite late to check in, but we were able to check in an hour earlier
The Hotel was very clean. Loved the big bed in our room. The food and drink prices at the hotel were some of the best we've seen. Unable to find an bad points with this hotel
Clean and comfortable There was an issue with the hot water but this was dealt with very quickly by maintenance. Bathroom was a touch out of date.
Great personality Rooms reminded me of a 'Hall of Residence' but were clean & functional. The hotel bar was in complete darkness and locked up at 11pm
The hotel is lovely Staff were not so good. We left a phone in the bar and one of our associates handed it to the barman when we eventually got it back the sim card and battery was missing, the hotel manager would not call the staff in question that had the phone to come back to the hotel so we called the police. Another lady in our group her handbag went missing again the police were called half an hour later the bag turned up by a member of staff. When the tables were being cleared a camera went missing, that never turned up, again reported to the police.
Breakfast was very good and staff friendly. standard room small. There were 2 weddings on the day and night we stayed so was unable to access the bars or eat there.
Facilities, good breakfast Room was very small (single room). Lack of TV channels (5 only).
Qietness Rooms need modernising
The location and grounds were superb. Having breakfast overlooking the pond was very pleasant. Staff very friendly. There were 2 bars but both were being used by 2 different wedding parties. No opportunity for drink in the bar.Had to walk across courtyard to rooms from reception- not good in sub zero temperatures.
The architecture and beautiful grounds No
The food in the bar area was excellent as was the inclusive breakfast. The grounds of the hotel are mahnificent The rooms are fairly small, but this does not detract from the experience
we weren't told anything about breakfast times so their for missed out the following morning. The room was booked a superior double room but could see what made it this, bed was a bit uncomfortably but ok. The bath room was very modern with one small down side the size of the sink. it was barrly deep enough to have a proper wash.,
The location of the hotel as it is central to the town We enjoyed our stay but there is a late bar which is very noisey on fri & sat Night. Not a problem for us at all but not best for a quiet stay if thats what your looking for, we had gone for a night out so for us was a brilliant end to our night!
Lovely looking hotel...nicely furnished Very happy with hotel in daytime however we returned from our night out to find a queue of people outside trying to get into the night club of which we were unaware...we were staying in room 106 which over looked the rear of the hotel but could still hear the music..it was a hot night so we needed the window open as fan in room was not working but couldnt as the noise was so loud..eventually it stopped..we opened window only to be woken up very early when the refrigeration/air con unit started up..a very loud drone.. When we complained about it on check out the girl said "oh must have been the kitchen" no apology no compensation..not great customer service in my opinion
clean comfortable and well decorated also nicely presented no
Location was good except for parking; breakfast was good although topping up coffee was bizarre - why can't coffee pots be used rather than bringing new cups?! Papers on the table were nice. Window wouldn't close so we got the full brunt of the disco which we also were not warned about. 'Join us for a glass of champagne at our disco' is not viable as the noise levels were horrendous, slamming of doors dreadful and the bouncers ditsy. Staff and general manager promised, after a lengthy discussion, to not as a token of good will knock a percentage off the room; rather, a letter would be sent offering a free night in the future. That has not arrived nor has a reply requesting that an electric toothbrush left in the room would be posted on.
Wonderful building Their internet was out and the staff had no idea how to check or what to do. They just keep insisting it should work... Great hotel physically but when you are inside the room, you realize no one has thought room layout from a business person's needs. I was taking a personla day but I am still a businessman and need to do work and have internet access...
Modern rooms No parking facilities
Nice central hotell in the middle of Hertford. Can almost be to central in the weeknds with a nightclub in the bar. But a very nice hotel.
The rooms were good but no hairdryer We were not warned that the hotel was above one of the main nightclubs in Hertford. The Dj may as well set up in our room as until 2 in the morning the whole room vibrated and you could hear the music and dj clearly. Once the music stopped there was the noise of the Air conditioning unit for the night club outside our window that went on for another couple of hours. I did complain to the night receptionist, who politely told me that nothing could be done. The next morning we went down to breakfast to find a full blown party going on. A most disapointing visit.
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
Nothing The room was very small The shower was very small Nothing was good about this place
perfect location for very early flight next morning
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
the bed was really comfortable none
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
For a stately home it had a homely atmosphere.
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
Please write at least 15 words
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
Hotel staff very friendly, room very clean and comfortable
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
Lovely room, excellent value for money
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
Nicely decorated reception area and room. The location isn't great for central Luton.
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
chack in took too long
The hotel is quite lovely with a nice pub restaurant. Great value for money! Our room was filled with music and heavy bass from 7pm on saturday night. (From the disco next door) It did finish at 11ish but if I had wanted to relax in my room before dinner or watch TV I wouldn't have been able to. The room and corridors could do with painting. Breakfast was also a shambles. There were not enough staff and the waiter that was running breakfast was obviously annoyed and wasn't very polite or helpful. I had to ask him for everything and it seemed like we were being an inconvience. They seemed to be short of staff altogether as we had to wait 10 minutes before anyone came to reception (we eventually went to the bar to get someone!)
It was very old and had charm and the bed was comfortable. The corridors needed redecorating. My husband could not stand in the shower (it was too low) the loo roll was hard and there was no courtesy shampoo and conditioner in the room.
I liked its auhtneticity. I felt I was truly staying at an English country inn. The Sun Hotel has character and personality, including being the home of a folk music club, a treat I enjoyed to the utmost. No.
Fantastic location in heart of Hitchin. Trip was to co-incide with a visit to The Market Theatre which was just next door. Its the location that makes this so good and it is also fabulous value for money with a really good breakfast on offer. Main lounge and bar area in hotel very attractive and comfortable. Friendly staff. Probably the noisiest room I have ever stayed in. Woken up in the night by people in the courtyard several times. Then at around 4.30am next morning by bins being emptied and deliveries? and then again by cars outside and doors slamming. TV in the room was very old, no remote control and terrible reception. Also the bathroom had a broken shower riser and only one bath towel and one hand towel for two guests, the door was also very stiff. Finally the room was very hot with no air conditioning, forced to open small window which made the noise from outside even more obvious.Also service at the hotel bar was very slow. Having to keep approaching reception for staff. Parking facilities a bit limited for such a large hotel.
The generally relaxed atmospere and helpfulness of the staff made for a pleasant stay; the food was very good too. There wasn't anything that I really didn't like.
convenience went to Hitchin Folk club concert which is situated in the Sun Hotel Rooms and beds are small, our room was only set up for single occupancy
A definite olde worlde feeling but with modern conveniences.The location is in the second most important Hertfordshire town for old buildings.We came here to celebrate New Year, there are excellent restaurants near by offering a great choice of styles.It really worked for us listening to the old year being rung out in the town square.
Its a brilliant convenient location to Hitchin village The ventilation in the bathroom wasnt good, so the smell in the bathroom and consquently in the room was not nice. But I have stayed in this hotel before and it was very good so I think it was just that room.
Town centre position and the room was on the ground floor as requested Because of the courtyard being used by many drinkers due to good weather and also a private function there was a lot of noise
Very very noise in the morning (0500 AM) due to delivery of goods.
Considering the price per night, I feel the hotel could do with internal updating
The bed was probably the best bed ever. You just didn't want to get out of it! Bar closing at 11 pm. No opportunity for hotel users to have late drinks.
warm friendly relaxing very self contained- pub atsmospher good food excellant staff
A good choice of food and the staf were very helpful
The room and the evening meal in the pub N/A
Availability of Wifi, very comfortable.
helpfullness of the staff postion of our room
The staff at the feathers were very pleasant and the atmosphere in the pub was fantastic. Cosy log fire on a cold night. Very clean room as well.
Comfortable for an excellent price Single glazed windows without security features, ground floor window could be easily opened fully by an intruder, should you have the window partially open for ventilation.
The Premier Inn was very quiet even though it is right next to a railway line. We stayed here 27.11.10 and 28.11.10 - temperatures outside were below freezing but we were comfortable and warm in our room. There is a nice Beefeater Restaraunt next door for meals. We would use this Premier Inn as we have family living in Welwyn Garden City and it was very convenient also for a train trip into London (25mins)
Cleanliness, practical and reasonably priced I was disappointed that the advertised £29 did not apply to me even though the In was not over crowded. Had the price been skightly lower I believe you may have had more quests for the Saturday
Everything was as expected for a one night stay I,and a few others complained about being served cold breakfast at 08-12 in the morning
Staff good, room good Mattresses are crap. Came away with ba back.
The rooms are basic, but very clean. The staff were excellent, helpful & friendly. The Breakfast was also excellent, there was a lot of choice and you could help yourself. You could not view the telly and use the mirror (to do hair/makeup etc) at the same due to the location of the mirror.
It was cheap, the staff were friendly and verey helpful and the room was comfortable. My husband particularly liked the king size bed as he is tall! It was a lovely quiet location but close to our venue for the evening. Good special offers for dinner too. Nothing negative really - we didn't have breakfast as we weren't hungry enough to do justice to the all you can eat price!
Nice bedding and colour-scheme/ambience of room good Range of tv channels Good eating place attached Shower not powerful
The breakfast Buffet was poorly organised. We had to ask for plates and cups and also hot water for tea. the tables were not very clean either.
Clean And warm ( too warm maybe)
Pillows too high and hard