Ebony Hotel

The staff at Ebony Hotel are known for being very friendly, helpful, and willing to assist with anything you may need. They are available to answer any questions or concerns 24/7, providing amazing service.

The hotel ensures daily housekeeping, professional cleaning, and follows all safety protocols as directed by local authorities. Additionally, the guest accommodations are disinfected between stays and sealed after cleaning.

The hotel's location on Plaza de Armas is highly praised, offering a central and convenient setting. Guests appreciate the excellent location and quiet rooms, despite being in the heart of the city.

Food can be delivered to guest accommodations, providing a convenient dining option. Although breakfast may have been affected by COVID, guests have enjoyed good breakfast with plenty of fresh fruit.

The hotel offers free parking and an airport shuttle, making it convenient for guests with vehicles. Additionally, there is private parking available for added convenience.

Guests appreciated the quietness of rooms with windows not facing the street, despite the central location.

Some guests mentioned that they appreciated the option for a late check-out, providing added convenience.

Several guests noted that the Wi-Fi connection was poor, with signal strength limited to certain areas of the room.

While some guests enjoyed the breakfast with plenty of fresh fruit, others found it to be plain and lacking certain items, such as cereal and butter.

The hotel's central location next to Plaza de Armas was highlighted as a positive aspect by several guests.

A few guests reported encountering a stinky bathroom with mold on the wall, suggesting a need for thorough inspection of bathroom cleanliness.

Some guests mentioned the absence of room service cleaning, so it's advisable to clarify this service with the hotel.

While some guests experienced no issues with hot water, others reported a lack of hot water, indicating a potential inconsistency in this amenity.

Many guests praised the staff for their kindness, willingness to assist, and exceptional service, highlighting this as a key positive aspect of their stay.

Several guests noted that the rooms were clean but spartan, indicating a minimalist approach to room amenities.