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I like that this place was minutes from the airport. They have monitors everywhere telling you flight status. The rooms are spacious, and modern/newly remodeled. Place was affordable... Was only $134/night compared to others near the airport were asking $175-250/night. There isn't any signs at the airport that point you to Hyatt Regency only to Grand Hyatt which are two different places. We flew American Airlines and got off at Terminal D at DFW and the best thing I can advise is walk to Grand Hyatt then make a left to go outside, and the Hyatt service guy will call a Hyatt shuttle to get you to the Regency (takes 5min). Lastly don't order room service late night unless you're willing to dish out $$$. The fine print on the bottom of the menu says they charge you 21% service fee and tax/gratituity, so when the guy comes DO NOT TIP again like we did. They're getting twice the tip.
My husband and I enjoyed our stay. Room very clean and comfortable, breakfast was wonderful. Staff helpful.
Good food Bathroom too small, charged for bottle water, too expensive for level of hotel other than airport location
Efficient staff, all expected amentities available and excellent food options available! Nothing
Free shuttle to and from airport.
table with combs, razors, etc for stranded passengers room by elevator
Our flight was canceled and bags lost, and it was after before we got to the hotel. Staff was super helpful to get us some basic items for the night and get us checked in. Great service and super clean rooms!
The hotel had a very efficient check in process. Staff were friendly and welcoming to me checking in alone with two young children. The casual restaurant in the hotel had good food for the price. The room was clean and functional, but some of the touches in structure of the room felt industrial. The extra lock on the door didn't work as well. It was not the right size for the bulb of the locking mechanism.
Pros- I've come to expect a certain level of cleanliness and comfort with Hyatt, and this location didn't disappoint. The bed was extremely comfortable, I slept like a baby. The A/C was great, the room was sufficiently cool when we wanted to sleep, and warmed up quickly once we turned it off. At about 9am there was a very loud group outside our door, the walls are a bit thin and sound travels easily.
The hotel largely serves business travelers who are stuck at DFW airport due to problems with flights. For this reason, the hotel serves an important need. However, it is very overpriced. There was a dead roach in my room.
Great service, room was nice, excellent steakhouse..service at steakhouse excellent and host is outstanding and great sense of humor..would come back just bc of him Snack items in lobby coffee shop very overpriced..4 dollars for little bag fruit chews..should be 1.5, chips etc were all overpriced
Location is great as it situated within the airport complex. This is ideal if you have an overnight stay to catch a flight the following day. They have free shuttle service to the airport terminal. I have stayed several times and am impressed by the cleanliness of the place and the professionalism of the staff. They also validate parking so when you leave in a car you don't have to pay the auto fee for exiting the airport complex. The signage directing you to the hotel location can be a bit confusing.
As always our stay was very satisfying. We love this hotel and it's amenities. The staff are excellent and the guest services, pool, bars and restaurants top notch. Though all of this satisfaction does not come for free. We look forward to our next stay in September. If you are a select guest member make sure to book your stay directly with the hotel. If you book through a third party you cannot cancel your reservation or receive credit for your stay.
Everything was great except the valet took forever & they almost had our car lost.
Cleanliness, location, and comfort Concierge staff were good, not great. Hotel was too crowded and loud.
Not in Sundance Square as advertised
The room was nice, clean, and comfortable. Breakfast seemed overpriced.
I enjoyed the room service. The spa was so good that I had three services done. I only had trouble because they didn't recieve the booking from bookings.com. They fit me in because they were very nice. I would like to have an appology from booking.com.
stayed in 521. rooms show their use and age. large TV in front of dresser mirror; mirror is now useless - get rid of it. bathtub drain needs to be cleaned out - doesn't drain easily. hotel shuttle doesn't take you to cultural district or stockyard area - not very useful. cleaners and rest of staff are friendly. could use a concierge who can give knowledgeable suggestions for restaurants - a handout sheet doesn't quite cut it.
Right next to convention center Rooms are sorely in need of renovation. There was a notice in the room saying they were in the process of updating, but I the price paid was not worth what I got considering the age of the room.
Location is perfect for date night! Sun dance square is next door!
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
I arrived to hotel at 10pm my room was prepaid but they gave it away they sent me clear down the other end of the city I was looking forward to being right there in middle of sundance square to comf walk to various places. They paid for all accommodations but it still was not what I had set up to do.
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
I am a native of Fort Worth and was in town for one night. This hotel is awful. I stay in hotels more than 100 nights per year. The hotel promised a king bed and had none. The insolent woman at the counter did not care. I placed the breakfast menu on the door and no one collected it. This pretentious hotel was once a destination. It is now poorly managed with an insulting staff. Ed Bass deserved better as a centerpiece of Sundance. I will never stay there again and warn others.
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
Water Preasue in the shower very low. TV did not work all the time. Had to pay for Internet.
The staff is extremely helpful and efficient
Homely environment. Very pleasing staff always there to help you.Meals were served without undue delay.The rooms were clean and tidied every day. None
Historic, yet updated hotel in awesome Downtown location. The price is considerably better than other comparable 4 star downtown hotels. Clean, easy check in, fast valet.
Everything was great after they finally sent a tech that knew what he was doing to fix the AC! Good hotel, I will give it another try when I'm back in Cowtown !
I thought it was a very cozy hotel. Very good location as we stayed there overnight after going to see Cinderella at Bass Hall. Very nice food options around the area and the accommodations were nice.
Staff were 'Texas-friendly' and had helpful tips for the out-of-towner. The hotel is well located in downtown Fort Worth and very easy to use. It is not so much a problem for the FW Hilton rather Fort Worth downtown is quiet on a Sunday and public transport not a strong feature of the city. Visitors should plan for private car use (hire) and parking costs factored in their travel plans.
Pretty much everything in and around the Marriott DFW was impressive,I would diffinetly recommend this location to family and friends. Just wish the rooms had either a mini fridge or microwave....but other than that it was all very nice.
I stayed for the November nascar race. Friendly, very helpful staff. The people make the place feel welcoming. Loved the close proximity to the track. A short 1.5 +\- mile walk or you could take the shuttle service (golf carts) to the track. Faster to walk back after the event due to the amount of guests waiting to take the return carts. Very clean rooms thanks in part to a no smoking policy. The grounds are very well kept. Real nice comfortable atmosphere. I've stayed other Marriott hotels before and have always enjoyed my stay. No mini fridge in the room. They could use more vending and ice machines on all the floors. The choices of food were limited and not always available after/before a certain time. The food I did get was good. Continental breakfast would have been nice. This place does sit out away from everything. This is a good thing if you are golfing or attending an evet at the hotel or at the speedway and don't want to venture out but if you do want to go check things out have a gps device or a good navigator next to you. Texas is BIG. They needed to do a little wasp control. They had nests around the building which made it interesting. Free in room internet is pretty much the standard at most places. This ( like most things) was an extra charge if you wanted it, however it was free if down in the lobby area). Overall, these were minor issues and wouldn't stop me from going back. I do Wish I would have booked direct as the price would have been better than the 3rd party price booking.
I liked being back from roads. I liked that there were cows you can see in adjacent pasture Pool and hot tub were nice. Paying 15 extra for wifi
Hotel was very quiet , relaxing and peaceful. staff was wonderful!! Bed was a bit uncomfortable.
The bed was comfortable, staff was very helpful and it was very clean.
The room was as expected. The check-in process took 30 minutes. I was the only person checking in. The front desk told me that a computer back-up was taking place and that I would need to wait 10 or 15 minutes. I asked if there was any alternative and was told "no". The delay extended out to more than 25 minutes. A call was made to someone to help speed up the process, but they never answered. I just stood at the desk the entire time. It was my own choice to plan a schedule that was so packed I would have an abbreviated sleep that night, but waiting that long is unacceptable. If a competing hotel was nearby, I would have left and dealt later with a refund. I will not return.
The hotel was clean, beautiful and very relaxing. Loved the beautiful well keep grounds around the hotel. Overall my family and I loved it. My kids didn't want to leave! That I booked a double but only got a single room. But was brought a roll out for my other son.
The only thing that was convenient about this hotel is where it's located. Beds uncomfortable, switched rooms, still terrible. First room, our toilet wasn't working.
This hotel is next to the Texas Speedway. They had shuttles back and forth to the track. It was great!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room, the service, cleanliness, location No room service late into the night
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I really enjoyed the location We were not made aware of the construction going on in the Hotel. The whole floor smelled like paint fumes and it was a bit noisy. Also, the parking situation wasn't clear, Valet was $22 for the night. Either include it in the rate or explain clearly.
This hotel was lovely! It's beautifully decorated and had fabulous beds! Great location.
Atmosphere personal service Nothing
Service TV was out dated
The valet and the front desk staff were amazing! Very helpful, courteous and wonderful We had breakfast at the hotel restaurant, and service was awful. We rarely saw our waiter and had to go to the front desk to ask her to find our waiter to get the check.
It was great overall. Our room service was the only issue. The food was great, but the guy was new and forgot our drinks and the check. Then he came back after we called. Very nice guy, just a rookie mistake.
Courtesy of staff, good sized rooms, free shuttle to the city center
The property is clean, well maintained, and well staffed. A shuttle can take you to local attractions. The free breakfast is perfect, and even the coffee is good. I will stay here again.
Accommodations, staff, even breakfast was good While technically downtown you would not want to walk basically need to take cab or shuttle, which was great!
The location of the hotel to the downtown area, within walking distance of shopping, dinning and night life. The only parking available is through the Valey Service which adds a cost to the Hotel Rate. If you do not use the Valey then parking is either on the street which is very limited or a public parking garage that is 4 blocks away.
The location was excellent because you can walk anywhere you want to go in Sundance Square. Staff was excellent. Sent chocolate for my friend's birthday. No hair dryers.
Everything I needed to get to was withing easy walking distance. Room service was fast when a request was made. The Manager's Reception was great and breakfast was fantastic! Not one complaint.
Location movie prices
Our son got married in a venue at the stockyard. They rented the John Wayne suit. My daugher-in law needed 6 champagne glasses not only did they provide them they included 2. Bottles of champagne
Best range of breakfast items I've ever seen. Fun area surrounding hotel with nightlife and stuff for family during the day. A bit remote from the rest of the city if that's important to you.
Room was clean and the beds comfortable. Clean sheets and plenty of towels. The breakfast was good. The evening mixer with wine was a welcome perk. The free fruit and hard candy in the lobby as well as the free bag of popcorn and coffee in the room were nice touches. I did not have the chance to use the pool or the workout facility, bit they looked nice and well kept. Vanity sink stopper was broken. Had to use kitchen sink to wash up and brush teeth. Shower head in bath was too low. Traffic noise loud in rooms next to the road.
Friendly staff, large rooms, outdated but clean. Had no complaints about my stay there and would stay again. Conveniently located.
The room was amazingly clean and quiet, great restaurants and Fresh Market (like Whole Foods) with short wslk. Great walking/biking paths at back of property - paths went on for miles along the Trinity River. Bed was VERY comfortable. Good breakfast offered every day. Very friendly staff.
Didn't get my receipt.
Perfect for $100 or less. Breakfast was awesome. Was not disturbed by room service before checkout Great location for entertainment Rooms a little small Bathroom even smaller Be patient with construction to get to hotel
The hotel had a great staff, which for us makes all the difference in the world. They were friendly, responsive, professional, and courteous! When we brought a problem to their attention, they were quick to find a resolution. They made our stay great! The hotel grounds were beautiful. And the hotel was very clean. Breakfast was good. The first night we stayed in a room in which the air compressor was going out. It would clunk into a start and wake you every time; but the staff helped us move into another room the next morning. The breakfast buffet was spare (no meat of any kind), but what there was of it was good. It's a challenge to get to them with all of the road construction, but once there, we enjoyed our stay.
Breakfast and inside pool. Room seemed small, yellow walls seemed dated