The Old Custom House

South Quay, Padstow, PL28 8BL, United Kingdom
+44 184 153 2359


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Overall guest ratings

8.3/10 Excellent
Based on 693 reviews

Review highlights

  • 9.0
  • 8.8
  • 8.5
  • 5.9

Good to know

  • Comfortable beds
  • Great view


    Show all


    Located in Padstow (North Cornish Coast), The Old Custom House is minutes from Padstow Harbour and Padstow Museum. This 4-star inn is within close proximity of National Lobster Hatchery and Prideaux Place.


    Stay in one of 22 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include coffee/tea makers, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.


    Make use of convenient amenities, which include complimentary wireless Internet access and a hair salon.


    Satisfy your appetite at the inn's restaurant, which serves lunch and dinner, or grab a snack at a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    The front desk is staffed during limited hours.

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    • Free Wi-Fi
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Storage available
    • No smoking
    • Coffee shop
    • Pets not allowed
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    Guest reviews

    Overall Rating

    8.3 Excellent
    Based on 693 reviews
    • 9.0 "Terrific location."
    • 8.8 "Bar is amazing."
    • 8.5 "Great service."
    • 7.9 "Good breakfast."
    • 6.7 "Average cleanliness."
    • 5.9 "Vibe was decent."
    • 4.6 "Value below average."
    • 3.3 "Bad amenities."
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    Overall Rating

    8.3 Excellent
    Based on 679 reviews
    • 8.9 "Location is great."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to shopping."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      9.0 "90% found the restaurant service to be one of the best."
    • 7.9 "Good breakfast."
    • 6.7 "Average cleanliness."
    • 6.1 "Average comfort."
      5.2 "For only 52%, the noise level was all right."
    • 6.0 "Rooms are ok."
    • 5.7 "Vibe was decent."
    • 4.4 "Value below average."
    • 3.3 "Bad amenities."
      3.5 "65% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
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    Overall Rating

    8.6 Excellent
    Based on 6 reviews
    • 6.4 "Rooms are ok."

    Overall Rating

    8.2 Excellent
    Based on 6 reviews
    • 9.1 "Terrific location."
    • 6.2 "Rooms are ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Comfortable beds"
    "Great view"
    data provided by TrustYou

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