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Service and friendliness of staff Shabby and in need of a make over. Common areas not cleanen
Friendly staff Hotel very dated and shabby.Far to expensive.
It was good value for money, friendly staff, clean hotel room, very accommodating, easy access for places to visit.
New rooms, just refurbished spotless.
informality and natural unaffected attitude of staff. nothing constructive
Location and the breakfast was amazing which came with a stunning view over the harbour and the room was spacious. The rooms & furniture is very old, beds where very lumpy and draft coming in from window, which the heater was next to, so the room stayed cold.
The friendliness of staff. Large rooms. The hotel itself and position. My room smelt a little of damp.
Location of Hotel Parking could be a problem if the hotel was full.
Excellent bathrooms. Great olde world charm. Fantastic views. Front doors could be automatic - hard with luggage.
Homely welcoming warm(very cold outside) excellent food loved christmas decorations although nov but realise Padstow christmas fest soon! Old fashioned charm and character. It would have been good to have single occupancy discount for double rooms!LUXURY? Duvets instead of blankets.
The rooms were beautifully decorated and the staff were friendly and helpful. The breakfast was delicious and nothing was too much trouble.
Nice building, breakfast good No tv in room,no heating available, didn't accept credit cards, breakfast room was really claustrophobic
The whole experience. We were made to feel welcome straight away and thoroughly enjoyed our stay. Nothing at all
house and surroundings bar prices a little expensive
Happy. The shower could be better.
Hospitality and excellent food None
Warm welcome, good breakfast None
Lovely house and very spacious room. Excellent breakfasts. My husband liked the honesty bar! Easy to find. Owners both very friendly. Can't think of any.
Helpful staff. Delicious breakfast. Very clean
Wonderful place, bedroom and sitting rooms particularly outstanding Nothing of note
Comfort,and staff were very good, food always hot and presented nicely, could not fault it in anyway
Location Not enough lights, breakfast was very poor
Good service, good staff, very nice surroundings. No mini bar in hotel room, however the staff had an exelent and quick room service
Swimming pool, friendly staff The hotel is very tired and needs money spending on it, a lick of paint for a start. The roof terrace was terrible although it could be a feature withy some investment
indoor pool and jacuzzi
comfortable room [ upgraded to a double], spacious bathroom, friendly staff and a smoking room - what a treat !! Would use this hotel again.
Location was ideal and room was pleasant Not much buffet choice for breakfast
the hotel was very comfotable the staff frendly and wellcoming nothing was to much trouble for them ,the room was lovely and clean,cleaning staff frendly and helpful food brillient really enjoyed are stay and will be staying there again thank you all. nothing
Views, breakfast and plenty of cofortable seating make this a lovely hotel at good price. All rooms kept warm, a bonus in November, Well within reach of Eden project and Lost Gardens.
very helpful staff, good food, nice indoor pool.
The Great Western is in the right in the centre of 'Clubbing' Newquay, but is a 10 minute walk away from the town centre so perfect for if you are a fan of Berties and Barracudas! It was gopod value for money and the beds are very comfortable! It has recently been refurbished, so seems very grand when you enter at reception. It needs to have more parking. That was ridiculous how there was only about 10 parking spots! There is no places to park in the centre of Newquay unless you pay in the 'pay and display' car-parks, which as you can guess, are rather pricey in the centre of newquay!
Staff very helpful and cheerful Decor a bit tired; restaurant area needs to be split up
The room was spacious, with hot café and tea provided, nice in the cold winter! well located close to the beach and to all the facilities. Restaurant and bar services with a good menu. The room was cold, the heating was switch-off when we arrived in the room (and outside was snowing!). Really really noising during all night, we woke up several time due to the other guest running and chatting in the corridor (didn't understand why the reception don't do something in this case see that they are open 24h)
The hotel has its own identity and does not have the typical "premier inn" "travelodge" feel of many hotels in this price range. Some might find the rooms a bit dated but we prefer the cosy individual style more appealing. It's very clean and the food in the bar is excellent. Have stayed before and will do so again. Although we were happy with our un-refurbished room, I agree with those reviewers that say that the photos on the site are misleading and can see why people expecting rooms such as those shown would be disappointed.
Excellent location, good value for money for a budget holiday!! Nice room and great views
the location of the hotel is good. the staff are friendly loads of space and the food is good. service is good and quite quick
The Great Western in Newquay had lots of indoor and outdoor seating available with stunning views and centrally located Having booked on line with no reference to the availability of some parking spaces - we arrived with our car for a week only to be told only telephone reservations get a chance to book a space. Why couldn't the website ask you to ring to book a space. We spent the week feeding parking metersin the evening and again by 9am. Not very restful !!!
Convience to beach and shops When we first checked into the hotel we were put in a room right above where the trash bids were locared and the smell was awful. The new room we were moved into the shower did not work properly, no water pressure.
Staff very friendlt and pleasant. Street noise - being next to night club, can't be helped.
It is very clean and does not have smell of damp :) Included is the shower gel that helps with dry skin in this dry weather.
Excellent food, staff were always very helpful, view of the sea, every where very clean Spa and swimming pool - not very impressed with, needs updating.
The relaxed atmosphere, great breakfasts and the attentiveness of the catering and reception staff.
The staff were helpful and courteous, the food was fantastic and the hotel itself was very welcoming and luxurious.
Welcoming and efficient Food was fabulous N / A
Everything about this hotel was excellent from the very first welcom, the food, staff and the location. Couldn't fault it.
Staff were very considerate and kind. Views were amazing from majority of the hotels windows. Room was clean and comfortable. Food to order at breakfast was very good and buffet selection was varied. The Terrace provided a good choice of meals with a lovely view of the beach. Dinner menu was a little limited. Room and the food and drink on offer were a little pricey. Didnt receive hotel information and room service menu till last day of stay which was unfortunate as we felt we missed out a little on what the hotel had to offer.
Elegant, well appointed hotel exuding charm and comfort. Spacious dining and common areas with very appealing decor. Large, very comfortable room with walk-in closet and very comfortable bed. Excellent food. Outstanding location on a hill over-looking the sea with beautiful views. Parking space was limited. Sea view room over-looked the roof of the dining room below.
Courteous, polite staff. Room mix up on arrival which was sorted out and we were given an upgrade with no fuss and all went smoothly. Would definitely stay again.
the beautiful sea views and decore and design of a beautiful hotel. parking is awlful and our car was hit in car park,think we werent the only ones! no room to move and too small spaces.noone stopped and hit and run!!!!
Location, views, parking and knowledge of some members of staff re the history of the hotel, also staff serving breakfast on the Sunday very polite and efficent. View out to sea good but on looking down lots of building material, ladders and scaffolding poles on first floor roof. Would have liked information re swimming pool on arrival, but this did seem to be restricted due to building work.
Awesome views. Luxurious hotel with amazing history and fabulous location. Nice compromise between modern requirements and traditional features. Very well kept decor. Price is good. Food is good. Breakfast lovely - with amazing views too. They are working on the place regularly to improve it, but you don't really notice it happening. Never tried the pools, but they look very inviting. Rooms are always incredibly hot even with heating off and not all rooms have sufficient windows that open or aircon. Showers vary in power. Room descriptions are generic and don't always describe the room accurately.
Glad we up graded room, hotel heated very well during this time of year. to use the sauna facilities you had to purchase a card in order to use the it......not on for this type of hotel very petty.
Room standard was much higher than expected Heating was turned up too high and there was no way to control it in the room. Also just having a standard double bed was disappointing - in a 'deluxe' room I was expecting a King.