Montego Bay Hotels

Staff was untrained and rude, amenities were not as stated on website, food was limited selection and not good, room had mold so had to be transferred to another. Overall there for 3 nights and was not pleased

Food

Proximity to the beach, friendly staff, and cleanliness.

The food is not all that great.

The food was lovely and the room was comfy. The staff was very courteous and very polite.

The food at the grill needs a little work. I visited there twice and in the two instance the food was badly burnt, not very sumptuous at all.

Clean rooms, working AC, cable television, and two pools. After spending 3 days in a rustic cabin in Negril, this place felt like heaven. Also, the location is within a mile of the airport which is awesome. We stayed for one night specifically because we were flying out in the morning and didn't want any hassle getting to our flight on time.

1. I didn't like that the rooms don't offer wi-fi. The restaurant does, but that feature just comes off as a cheap ploy to pull more money out of their guests. Its 2015 and wi-fi in hotel rooms should be a standard for any hotel. 2. We booked through Kayak.com and the front desk didn't have our reservation on record. If I hadn't brought my confirmation number and customer service phone number for them, I'm not sure I would have been able to get in the door. Regardless, the staff were very nice and helpful while fixing the issue. My advice would be to book directly to avoid any confusion. 3. The hotel will set you up with transportation to local attractions (Rose Hall Great House, airport, etc.) for a price. After staying in laid-back negril for a couple days, we figured out the pricing scheme for taxis and immediately recognized Toby's quoted prices as a bit of a rip-off (nothing against Toby's, you'll probably see the same pricing at all hotels). If you're willing to actually talk/haggle with your taxi driver, you can walk 3 feet down the sidewalk and one will pull over and take you to the same destination for 1/2 of the price advertised in the hotel lobby. Rose Hall Great House - $10 to $12 (not $30). Airport - $8 to $10 (not $15).

There were not enough fitness classes

Spa

Perfect kid friendly environment with lots of activities for children. Childcare services

Food was average. Not enough selections. My husband and I stayed out late 2 nights and could not find any food or drinks anywhere on the location when we got back. We were told that it is non-existent after 1am which diminishes the whole point of being all-inclusive. No mini bar in the room. Not even complimentary soda or bottled water in the refrigerator.

We had a very nice ocean-front room in an adults-only building with an adults-only pool and beach. Food was good and beverages plentiful.

Too much loud reggae music blaring at you all day. We found refuge from the noise at the adult beach; however there were many hotel guests smoking pot there. Building 7 needs some plumbing upgrades on the bathroom and quieter air conditioning.

Very friendly and helpful staff

Lousy internet connection

The people Doc, Karen, Kenny, ladies who served continentalbreakfast, and security.

Access to a refrigerator and microwave

Incredible hospitality of the hostess Jennifer and all the staff, good view at the Carribean sea, free wireless wi-fi.

ring at the front desk for easier calling on hotel staff

Very friendly staff, good food.

New Jamaican smoking laws prohibit smoking on most of the property except designated areas, of which there are only two.

The staff were all very polite. Very engaging

This was our 3rd visit to the Iberostar Grand and it was equally as successful as the last two. The hotel strives to make your stay as pleasurable as possible and they definitely succeed. The rooms are spacious and comfortable with plenty of closet and drawer space. The bathroom set up with the 2 sinks also a bonus. Our butlers worked hard to exceed our expectations! The selections at the breakfast and lunch buffets are extensive and delicious and the staff will accommodate any request if possible. The staff is friendly, professional, and truly interested in making your holiday as perfect as possible. We hated to leave but will definitely be back next year!

The chair situation remains a bit of a problem. Many guests do save their spots at both the pool and the beach and then never use them. This is selfish rude behavior with no regard to the other guests but it's hard to find a solution to eliminate this behavior. It is more of a problem when the hotel is extremely busy. In a perfect world (!) i would prefer an additional dining option for dinner.

This all inclusive, was top rate. The food, room, and butler service were all top notch. My wife and I, attended a wedding on the resort, and the staff did a great job.

Everyone there is very nice and attentive to my needs. I enjoyed my time there in Secret St. James and I will definitely return there. I love the ocean view from my balcony. It was an awesome view that I can never forget. I love the people there.

The food and staff.

The ocean view rooms in some cases do not give you a clear view of the ocean.

The staff was very accommodating.

Property is starting to show its age in some areas. Food was ok, but nothing had a wow factor. Rooms were comfortable and the pool/beach area was top notch. Entertainment was ok. Wish they had a craft beer. Red Stripe gets old fast. Disco was just that. Disco. Other all inclusive resorts have had a period of other types of music such as rock for a couple of hours each night which breaks up the monotony. Wifi was lacking. Had to sign on 3 or 4 times a day for some reason and this happened with all of our phones. Resort was pricey when compared to others.

I liked that there was was a game room and a lounge which both had billiards, darts, and foosball. There was a 10 minute intro to scuba offered in the swimming pool which I found interesting as someone with no prior experience. It was very casual and didn't require an appointment. There was also a one hour snorkel + flippers rental allowance each day and a small man-made reef on the edge of the swimming area which I would consider the best of the 'included' offerings. The 'Little River' restaurant which provided the main buffets had a good variety of options and generally tasted good. The staff was generally kind, friendly, and helpful, most notably at the front desk.

I found the biggest disappointment to be the overall cost to benefit ratio of the stay experience. To expound on the title: The property was decent but had several quality shortcomings that gave it an ill-maintained feel: The felt on the pool table in the lobby was gouged and loose, only about 10% of the pool cues had usable tips, the direction lights on several elevators did not function, and a wall-mounted lighting fixture in my room was only half mounted and hung at a strange angle. As for the food, I ate at the main buffet most of the time and tried as much variety as I could and though the food was generally good I didn't experience anything great. I also ate at the reservation-required Japanese Hibachi one night and the quality was notably lower than that of the buffet. I had a few mixed drinks at the bars every day and found that they were weak in alcohol, and the taste varied greatly with each bartender. Lastly, the 'all inclusive' label did not apply to most of the snorkel and scuba recreation (except what I listed in the pros) which I found a bit disappointing.

Everything picky eatter BUT i enjoyed the food nice restaurants

Sleeping in hammocks poolside, food, bartenders, lifeguards, everyone was extremely friendly & helpful.

No partition between shower/wash basins & sleeping quarters (friends trip).

Loved the restaurants and food..staff was excellent and very friendly.. hotel was very clean. I am very happy we chose the Hyatt Ziva. We can't wait to get back.

The food was very good, rooms and view were excellent.

The only complaint is the music went on a bit later in the night. Not terrible, but since I was there for business, I didn't get as much sleep as I would have liked.

My husband and I visited Iberostar Rose Hall Suites for a friend's wedding. We had a great time. The resort is beautiful. It is very clean and the rooms are very nice. The balcony is a nice size and we had a beautiful view of the pool and ocean. The food was ok. The Cajun restaurant was good. The buffet was good if you go during the first few hours but if you go towards the last hour there is hardly any food left and whatever is left tastes like its been sitting out all day. The beach is beautiful and very clean. The resort offers free snorkeling, catamarans and kayaking. I missed my children very much but there is free wifi in the lobby so I was able to Skype with them from my iPad everyday.

This resort was everything we expected from a fine hotel. Everyone on their staff was courteous and helpful, they couldn't do enough for you. Excellent room, clean, non-smoking, and all the amenities you would expect. Great food, lots of activities during the day if you wish to participate, live shows every night in the theater. We will definitely be going back.

I loved this place! I visit Jamaica every three months and have stayed at various hotels. This lovely Villa is far superior to any hotel within the same price range. I will stay here from now on! Lloyd and Sheila are incredible host and hostess. The room was clean, the scenery is beautiful and you feel like you are at a retreat!!!

The staff is so lovely and accommodating. I left feeling like a guest rather than a customer. Would recommend to pepole looking for an authentic, intimate experience of jamaica.

Location is best if you have transportation taken care of.

F

Revocation, the place look the same from when I stay there in 2004 .

Location

Lousy air condition... didn't sleep well thru out entire stay

The closeness to the beach and shops.

Placement of our room.. Tucked in the back with Windows to a hallway

The convenience near the airport

Can't find anything wrong

If you want to really know Jamaica and not feel like your in a tourist bubble , this place gives you that experience , its quiet the staff is engaging , the view is breathtaking , i say if its your 1st time visiting Ja do a hotel, but if you want to experience Jamaica from a different perspective and feel like you live there , I'd book at ocean view villa

free internet and parking nicestaff

will allways stay

Shady place, shower has almost no water pressure

Everything is poor.

I will not recommend this hotel to anyone.

Order food and chef came to see if I liked it.

Room wasn't ready for starters. Once inside no towels and wash clothes. Sheets had stains like it was from guest before. I called down and ask for service no ever came I had to go down and complain. Ok day two no one ever came to clean room I can go on and on for each day but over Ali would love my money back or a credit because I feel like it was a horrible vacation story I couldn't get out of!!!!!!!!!

Shuttle service to the beach and the airport

Restaurant No hot water and no water pressure to take a shower