Pros (+) Nothing to like
Cons (-) The place is fake; web site advertises it as luxury boutique hotel (and prices it that way), but it's mediocre at best. Pictures are photoshoped to hide the underlying lack of quality.
4 stars
Sugar Mill Hotel
Sugar Mill Hotel Apple Bay, Road Town, British Virgin Islands
Road Town, British Virgin Islands
See location+1 284 344 8612Photos of Sugar Mill Hotel
Overview
On beach with outdoor pool for sandy fun near Apple Bay Catch some rays at the beach or spend the day relaxing at Sugar Mill hotel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Sugar Mill hotel offers 24 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Accommodations offer separate sitting areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool.
Amenities at Sugar Mill Hotel
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Basics
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Kitchen
- Wine glasses
- Electric kettle
- Kitchenware
- Kitchenette
- Coffee grinder
- Ice maker
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
Things to do
- Fishing
- Board games/puzzles
- Canoeing
- Darts
- Scuba diving
- Diving
- Snorkeling
- Beauty salon
- Water sport facilities (on site)
- Windsurfing
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Toilet
- Toilet paper
- Walk-in shower
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproofing
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic pillow
- Non-feather pillow
- Private entrance
- Non-smoking rooms available
- Upper floors accessible by stairs
Outdoor
- Outdoor furniture
- Garden
- Terrace/Patio
- Beach towels
- Grill
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Drying rack for clothing
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Services and conveniences
- Car rental
- Wake-up service
- Concierge service
- Room service
- Safety deposit box
- Bottle of water
Pool and spa
- Outdoor pool
- Pool towels
- Spa and wellness center
- Pool bar
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- TV
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
Parking and transportation
- Free parking
- Private parking
Workspace
- Laptop safe
Health and safety
- Daily housekeeping
Family friendly
- Books, DVDs, music for children
Reviews of Sugar Mill Hotel
9.0
Wonderful
74 verified ratings
Wonderful
57
Very good
7
Good
5
Okay
2
Fair
0
Mediocre
2
Poor
1
Summary of reviews
Guests say
Guests appreciate the hotel's excellent location and beautiful views, particularly from the breakfast area. However, many reviews highlight issues with service quality, cleanliness, and maintenance, indicating that the hotel does not meet luxury expectations as advertised. Some guests enjoyed the restaurant and breakfast offerings, while others faced challenges with parking and room conditions.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
9.1 out of 10
62 reviews
3.7 out of 10
1 review
All reviews
Location
Sugar Mill Hotel Apple Bay, Road Town
What's nearby
- Tortola Cruise Ship Port4.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sugar Mill Hotel
Low season | April |
|---|---|
High season | January |
Average price (weeknight) | $466 |
Average price (weekend night) | $459 |
When to book a room at Sugar Mill Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sugar Mill Hotel
FAQs when booking at Sugar Mill Hotel
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in Road TownMost recommended
See most recommended stays in Road TownGood to know
Value for money | 8.3 |
|---|---|
Distance to city center | 4.0 mi |
Nearest Airport | Road Town Beef Island |
Distance to airport | 9.2 mi |
Everything you need to know for your stay in Road Town
Complete your trip
Popular destinations