Indian Wells Hotels

Staff were very attentive and caring

Slow elevators in building 12 which we stayed in!

The spa was nice - it was my bachelorette party,

Grounds were dirty. Dead bugs in our room and all on balcony. Nobody answered phones when calling from the room - all the lines were mixed up. No sheets for pull out bed.

Pretty much everything! Friendly staff, beautifully clean room, and that bed was the most comfortable hotel bed I have ever slept in!

Only thing is that the menu for room service wasn't correct and should be updated. Also I didn't have a remote in my room for the Tv and

Everything that they offer free breakfast

Nothing negative to say

Great service

Room was not cleaned when we checked in had to call and ask for it to be cleaned again

Nice room. Clean.

Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.

The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back.

I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.

The hotel is unique with a lot of character. One of the best hotels I've stayed at. The entire staff was amazing as well as the food. Every meal I had there did not disappoint!

Nothing.

Relatively cheap. Decently clean, not extremely horrible, but not pristinely clean.

The office closes at 10:00 PM. You would think they were operating a restaurant and not a hotel with those hours.

The second room I was in was large, had a comfortable bed and a seating area with a sofa to relax in. There was a fridge, but no microwave.

It took 4 attempts to get me a room with a working door. The first room tried 3 times with keys that wouldn't open the door. The housekeeping staff tried to let me in with the passkey, and even that was giving her trouble. We also couldn't close the door from the outside. Once in the room, I would be trapped there without a key to let me back in. After a few hours, they finally settled me into a second room. It advertises free wifi in every room. My new room was literatlly next to the office and I was unable to access wifi for most of my trip. If I lay a certain way on the bed and hold my laptop just so... it might connect for a bit. It advertises free breakfast every morning. Breakfast was toast and coffee. For a few dollars more per night, one could stay at a Motel 6 or a Travelodge chain that has certain standards of cleanliness and basics provided.

Nothing at all ... I just wished we stayed else where , even in our car would have been better

Place is a run down dump, the rooms were like a sex hotel that people would use for an hour and check out, the room had green carpet if that was a warning! The bed was a $60 bed they paid at a flea market for $25.00, bedding was old nasty brown looking cover and pillows were 1/3 size normal and were square. Horrible horrible dump....the pool was 90 degrees, avoid this place, went to check out in the morning , the office is closed, the pictures shown on web site is deceptive, STAY AWAY!!!!!!

Clean. Comfy beds.

Slow wifi, pool closed too early.

Nothing to like.

It didn't look like anything advertised on the website. The pool is surrounded by the parking lot. There are no towels at the pool. We didn't even check in, but left after 10 minutes and moved to a different hotel.

Location, nice bath

Dirty and stained carpet in room 246

We hosted the taco party on a patio and they did a wonderful job accommodating us in every way. The staff was helpful and pleasant whenever we needed anything and everyone was always friendly.

The bedroom door was really heavy and slammed easily.

Restaurant and bar Pool! Spa Towels

Beds, Room furniture was uncomfortable Lacking room for luggage

The V Palms Springs Hotel was a great experience. Everyone was more than helpful, cool room decor and had a DJ for the 10-5 frame. Will definitely stay there again.

We loved everything about this hotel. The beds were one of the best beds I've ever slept on while traveling. The pool area is intimate and great DJ.

The drinks and food were over priced for what it was. They told us they would call when our room was ready but we never got a call and had to follow up ourselves. They ran out of towels at the pool.

Continental breakfast

The massive bug i had to get outta my room that was hiding under my pillow.

Location and breakfast.

Terrible A/C, Shower water pressure was practically zero, and no security around when my female friend was harassed by some old jerk who followed her to the room and knocking on the door.

Nothing

Limited parking

I was very impressed with having a room with a king bed, private balcony overlooking the mountains, fridge and microwave, free continental breakfast, free WiFi, a good location, free parking ... all for under $75/night. It's only two miles to the main PS strip, so that's not bad, and it's on a semi-main street so the traffic is very moderate. I would definitely stay here again.

If you want a basic non fancy place to stay it meets your needs. We would stay again! Clean comfortable room floor level with a walk out backyard was nice! Basic breakfast included with cereal, toast waffles etc. worth the price.

Location was really good.

Was not clean. Refrigerator was broken AC was loud Other guests were sketchy Reception area was dirty. Included breakfast was questionable and probably not safe to eat as the area was not clean.

Very poor quality at best. Dirty smells of smoke. Hotel caters to and is indignat to allowing loud partiers rowdy and drinking to all hours of the night.

Thoroughly enjoyed the on-site restaurant, welcoming staff and warm pool. We had a fun and relaxing stay.

Off of interstate but worth the extra 10 min drive. Travel stall left us well rested.

Location is downtown, near all attractions

Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.

location and amenities

nothing

This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here!

Nothing ;)

Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$.

The alcoholic beverages at the pool bar were the biggest let down.

The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.)

We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.

I always enjoy the pools and the spa services. This hotel is centrally located so that one can walk to restaurants and shopping.

The music at the pool wasn't as good as it has been in the past. I don't care for the new hotel room products (shampoo, conditioner, lotion, etc.); the George Neil products were better. The hotel no longer offers rafts to float on in the pool, people were bringing there own. This was a sad discovery. In addition, it looked as though the hotel had changed their menu again, although they were able to accommodate some of the our old favorites. The hotel rooms could use some freshening up as well.

Beds are awesome!!!!

Breakfast could be better, but no big deal Selection wise, but I get it

It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine.

They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.

The staff was great, friendly and sweet

I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.

Pool party

Small resturant and less staff for holiday

Room size good Nice breakfast Nice facilities Beaitiful buildin

Some of staffs were not kind but some was

We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.

Beware of the $20 resort fee. It allows them to advertise their rooms for less. It's BS.

There was a huge cockroach !!!!!

Super friendly staff! This place has a lot of personality and charm. Wish we could have stayed longer.

The murphy bed in the studio was a bit awkward and out of date but comfortable enough. More signage for the Mediterranean Resort would have been helpful and less confusing.

Wonderful hidden treasure in Palm Springs, especial during quiet seasons and very friendly staff and great accommodations especially when it's 1 bedroom with king bed and kitchen, and lovely italian-villa like courtyard with 2 pools and dry sauna!

Their room have a separate living room area

The parking lot to avoid a 25 dollar valet parking is a hike

When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back

Full breakfast

Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!

Clean, and comfy beds. Breakfast provided

Pool and evening special were very nice

we usually like staying at embassy suites (ES), the complimentary breakfast and social hour are wonderful and cost effective. Most of the embassy suites stays we have experienced handled this well. This one did not.

The overall feel of the hotel, especially mid-construction, was shabby and dirty. The staff were unavailable at most times, and the breakfast and social hour were more akin to homeless shelter giveaways rather than the quality fare that we have had at other ES. Breakfast was a microwave hot mess. There was a rush of people early and the staff (there was only 1 staff member manning both the cocktail hour and breakfast) couldn't keep up. The construction was noisy and inconvenient, and we should have been notified of construction Before checking in. This was a horrible stay and we will not booking embassy suite stays again. It may be clean and new after the construction, but this experience will move us away from booking them again.

The Mexican restaurant Adobe was really good and they are super dog friendly which was nice!

We switched rooms because our first room smelled like cigars and weed, our second room wasn't much better either. The bathrooms are highly outdated and they don't offer robes or slippers in the rooms which I found odd.

Loved the cozy rooms!!

The overall vibe of the place was great from from facility maintenance staff to the chef.

N/A

The atmoshpere around the pool and restaurant

Broken hot-tub? Half the benefit of a mid-winter stay in Palm Springs is jacuzzi time and it's broken.

we called ahead to see if we could arrive early and use the pool they told us yes bu when we arrived we could not use the facilities!! Disturbed us with phone calls seeing if we needed anything after we checked in and they walked us to our room we felt very disturbed our whole stay.

Cheap

N/A

Very basic, bad bed, no carpet, no jacuzzi, the room looked like a run-down, poorly maintained apartment