Charlton House

You can enjoy a unique dining experience at the in-house restaurant, ideally located for those who want to stay nearby when looking to sit down to a meal. The breakfast is included and there are special diet menus available upon request.

The spa and wellness center offers a range of relaxing treatments, including massages and facials. Guests can also enjoy the hot tub, sauna, and steam room. However, some guests have mentioned that the spa facilities may need an upgrade.

Some guests have mentioned concerns about the hotel's Wi-Fi being temperamental, the need for an upgrade in the spa facilities, and the poor restaurant service and menu. Additionally, a few guests have noted that the hotel needs refurbishment and maintenance in both the rooms and public spaces.

The hotel is praised for its cleanliness, but some guests have mentioned specific areas that may need attention, such as tatty carpets and maintenance issues in the spa and public spaces.

The staff are described as extremely friendly, attentive, and professional. Guests have highlighted the welcoming and helpful reception staff, as well as the friendly and accommodating personnel. However, a few guests have mentioned concerns about unhelpful staff and rude behavior.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests appreciated the range of relaxing spa treatments available, including massages and facials. Consider booking a treatment to enhance your stay.

Some guests noted that minor repairs were needed in the rooms. If available, consider upgrading to a higher room category for a more luxurious experience.

The hotel is within walking distance of Church of St Peter and St Paul, and a short car ride away from Wells Cathedral. Take time to explore these nearby attractions during your stay.

While some guests enjoyed the breakfast, others found the restaurant options limited. Consider exploring dining options in the nearby area for additional choices.

The hotel offers increased accessibility and allergy-free rooms, making it suitable for guests with specific needs. If traveling with pets, remember to inquire about the pet policy and any applicable charges.

While the spa was praised for its facilities, some guests felt that it needed an upgrade. Manage your expectations regarding the spa facilities and consider this feedback when planning your visit.

Numerous guests praised the friendly and attentive staff. Take advantage of their knowledge and recommendations to enhance your experience at the hotel.

Guests appreciated the option to request room service via WhatsApp. Utilize this convenient feature for a more personalized and seamless experience during your stay.

The hotel offers an airport shuttle service, making it convenient for guests requiring transportation to and from the airport. Inquire about this service when making your travel arrangements.