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Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"

Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"

Pros: "the crew was very polite and professional."
Cons: "the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay."

Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."

Pros: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."

Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."

Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."

Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."

Cons: "Getting home 5 hrs later than planned"

Pros: "Limited numbers in the top deck, silence, service and deplaning first."
Cons: "Food has to much of an asian slant."

Pros: "They didn't serve any refreshments or even water"

Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Pros: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Cons: "food was meh at best, seats in economy are tight and there is no legroom"

Pros: "Nothing much"
Cons: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"

Pros: "Fast boarding, not a crowded flight, ahead of schedule."
Cons: "Paid extra for my check in bag."

Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."

Pros: "The crew was pleasant and attentive"
Cons: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."

Pros: "Crew were great. EconomyX is a wonderful seating set up"
Cons: "Very strange boarding. They got us through the boarding process but then made us all wait in the bridge because the plane wasn’t ready. So now you have a plane load of people all crammed into the bridge. Very poor."

Cons: "Older media entertainment screen with hard to use touch interface."

Pros: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Cons: "Economy seating wasn’t that comfortable"

Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."

Pros: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Cons: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."

Cons: "These seats are small"

Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."

Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."

Pros: "The food was AMAZING. No, seriously. Everything we had was great."

Pros: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Cons: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."

Cons: "Very small leg room"

Pros: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Cons: "With seats being so tight causing an issue when getting in and out of seats."

Pros: "Hard product and food"
Cons: "Crew need to realise their voices travel and some conversations the whole upper cabin don't need to hear"

Pros: "The speed of boarding, then the frequency of service. Cabin crew were very dedicated. All in all, a very smooth flight. Ps. my first Virgin was called Carole. ;)"
Cons: "The food left a lot to be desired, but apart from my flight on Emirates to Auckland, Airoplne food does tend to be somewhat......mmmm not sure what the word is, but room for improvement describes it."

Pros: "Safe flight, good crew"
Cons: "Food quality was poor."

Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."

Pros: "Crew is well trained and efficient. Lounge food and service are excellent."
Cons: "Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them."

Pros: "comfort, entertainment, food"
Cons: "nothing"

Pros: "airline staff was helpful, friendly and accommodating from ticket check in to flight staff."

Pros: "They were were very kind and helpful to all passengers"

Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."

Cons: "More than one hour delated"

Pros: "Genuinely pleasant cabin crew, good service, good food."
Cons: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."

Cons: "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."

Pros: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Cons: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"

Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."

Pros: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Cons: "Price?"

Pros: "Dont whish to comment unless a human being can contact me and help me get the $200 travel voucher I was promised. It was so stressful its the least that can be done"

Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."

Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."

Pros: "Everything was excellent. Food, service, attendant, on-time etc,"

Pros: "Everything on-board was awesome...Great job guys!!!"

Pros: "Crew was the best experience, the seating was trash my back was killing me."
Cons: "Better seats? Lol"

Pros: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."

Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "Smile"

Pros: "I had a great seat and the crew was very helpful and nice! It went very smoothly, especially considering the circumstances, and we even got there early!"
Cons: "I accidentally put this in the wrong survey (the PNS-ATL) one but there was a lot of changing of gates and running around before the flight. I understand how hectic this whole situation is though so I don’t blame you all at all and everyone I talked to was very helpful. The app helped a lot too with figuring out where I needed to go"

Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."

Pros: "Great seat and always on time."

Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."

Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."

Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."

Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."

Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."

Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"

Cons: "Delayed"

Pros: "Great movies."
Cons: "Seats won’t stay reclined."

Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."

Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"

Pros: "Flight was smooth, arrived early..crew was prompt and courteous."

Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."

Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"

Pros: "nothing"
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."

Pros: "Fly attenden alwas with a beautiful smile"

Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."

Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."

Cons: "Tv"

Cons: "Very easy and fast"

Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."

Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"

Pros: "Awesome selection of movies"
Cons: "The seats are too close together, they do not recline far enough and the leg room is minimal"

Pros: "Food was plenty."
Cons: "Long security lines at Logan. No free WiFi"

Pros: "That I landed safely"
Cons: "1st class was horrible."

Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."

Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"

Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."

Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"

Cons: "Delayed two hours"

Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"

Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"

Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."

Cons: "There delay"

Pros: "None"
Cons: "Delays"

Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."

Pros: "Everything went smoothly"
Cons: "Not anything"

Pros: "The crews were very friendly and everything went as planned. It was a nice flight."

Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."

Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."

Pros: "Everything was great"
Cons: "Nothing everything was fine"

Cons: "Flight was delayed an hour"

Cons: "paying extra for leg room and checked bags"

Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

"There was no special meal on board even though I spent hours on hold to request one!"

Cons: "Food poor going to Munich , legroom poor."

Pros: "the airplane was brand new. l really like it and the crew was nice."
Cons: "The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not."

Pros: "The crew was very friendly and provided excellent service"
Cons: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."

Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"

Cons: "You canceled my trip"

Cons: "Better food/choice-make it on time....and its quite cold in the plane-not sure why."

Pros: "The boarding process was well organized and fast."

Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."

Pros: "Nothing"
Cons: "The flight left 19 minutes early, stranding 7 people who were connecting from New Orleans. We ran across the entire airport and made it to the gate before departure time. The employee at Lufthansa Senator lounge was nice enough to tell us that the crew must have felt like leaving early. She was very nonchalant about the whole issue. She also refused to assist us, and told us we needed to exit the airport and reenter through the ticketing counter. I upheld my end of the deal by reaching the gate in time. This situation needs to be rectified."

Cons: "Seats felt like Adirondack chairs..hard and no lower back support."

Pros: "Greate service, good food, planty of legs room, everything on schedule and super comunication via email, text messeges!"

Pros: "Nothing"
Cons: "Flight was canceled one hour before departure. There was no explanation except that the crew decided not to fly from Boston to Washington DC. We waited for two hours in a line to get rebooked. We lost our tickets on another flight connecting us to our final destination. Therefore, we had to re-book that flight and incur charges. Lufthansa Considers this consequential loss not responsible for fees incurred. This service is unacceptable and will make us reconsider ever flying this airline again."

Pros: "Smooth flight"
Cons: "Entertainment was not functioning properly..... only one side of the head phones worked."

Pros: "First time on Lufthansa. Service was friendly and airplane food was surprising good."

Cons: "After usual perfect service from Luftahansa, I noticed that my lagguage was opened and destroyed."

Pros: "Timely, friendly, clean plane"
Cons: "Food was bland!!!"

Cons: "Wish we’d had a bit more legroom"

Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."

Cons: "This particular flight was delayed beyond reaching the next sep,so we have to rebook our flight threw Chicago in uncomfortable hurry."

Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"

Pros: "On time"

Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."

Cons: "Frankfurt Airport is awful! Finding how to go thru immigration and being sent to three different places. Trying to figure out how to get to baggage claim. And the. Sorting out trains into the city. Worse than Charles de Gaul and I thought that was the real rock bottom."

Cons: "I guess I can’t properly rate the flight because it was canceled and I ended up flying United. I will say that that flight was fine. I was disappointed that there were zero notifications telling me that my initial flight with Lufthansa was canceled. When I finally got through over the phone, I was booked for a flight that I couldn’t make and had to wait until the next day to start my trip."

Pros: "Food was great."
Cons: "Entertainment was frustrating"

Pros: "They were nice"
Cons: "They were good"

Cons: "Sold me upgraded bulkhead seat and emergency row on way back. But given regular seats for both flights. Plane change on one flight and they upgraded family to exit row for other. No acommodation from flight attendants. They did offer empty "upgraded" premium economy seats for extra $300 on top of what I already paid. seats so narrow & thin (to squeeze more seats In), my hips hurt for final 3 hours. Miserable experience. Lufthansa fails in customer service."

Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."

Pros: "The cabin crew was excellent all around, really made the experience a pleasure. Also very helpful when I couldn't locate my wallet as I was preparing to deplane, both in terms of helping me look and explaining what I could do if it didn't turn up (eventually it did, before I disembarked)."
Cons: "The seats, while relatively comfortable on their own, were really jammed in; it felt cramped even as a smaller adult. And the boarding process in Washington seemed to take a very long time."

Cons: "Flight delayed by about an hour"

Cons: "Need free WiFi on international flights"

Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"

Pros: "the two older female stewards spoke slow enough so I could understand. The customer service rep in the lobby was always friendly, knowlegeable and able to help me. For example, I did not know, when boarding, if we had to show our passports, but I asked him and we did not. I did not grasp the five levels of boarding he mentioned. I knew our group was not handicapped and we were economy, but I did not really know if we were group 4 or 5 to board."
Cons: "There was one female steward who made me take my carry on bag from the upper deck and store it below my seat so another lady's much, much larger bag would fit. Her bag was so large, I can't believe it met the standards. On the other hand, this procedure may be the way things work out,for the good of everyone, but it came as a surprise to me. To accomplish the task, she even asked another female to move her carry on from the rack above her to another several rows down. This lady's hair was too big for such a small plane. She talked way too fast in the first monologue. The plane seemed cheap and the sub airline had an air outlet that would not turn off and leaked with water mist. There was an air conditioner that also had a water vapor leak overhead, which my son said was a 'strip' which he could not control. We were seating in the back row. We noticed the plane was operated by Mesa airlines and the plane was assembled in Brazil, giving me a feeling of excessive cost cutting. Also, the pilot had an accent that sort of added to the 'Brazil' thing that he was not a native English speaker. However, he had a good landing at Atlanta near midnight. I did not feel I was on a real 'United' Airlines flight."

Pros: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Cons: "The seats were very uncomfortable for such a long flight. Simply terrible."

Pros: "excellent dinner selection movies and on screen entertainment were great"
Cons: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"

Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"

Cons: "Seats were not comfortable even in business"

Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"

Pros: "Crew carried out their jobs very professionally Entertainment selection was good"
Cons: "Lack of personal seating space"

Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."

Cons: "No vegan food"

Pros: "The flight was delayed two hours. I flew them 10 years ago and thought their seervice rivaled the Asian airlines. Now their service and seat comfort is near the cellar dwellars. The premium coach seat I paid extra for was the narrowest coach seat I have ever had the misfortune to sit in. I am a small man. 5'*8" 165lbs. The normal sized man next to me and I had to sit with our elbows pinned to our ribs. Eight hours of hell. I also had a totally irritating woman from syria behind me. She pushed and banged on my seat back the entire 8 hours. She had to have her loud mouth yapping most of the flight. That was the worse experience I have had flying. Also the attendents didnt care about me. I had to ask for tea. Had to ask three times as they were waalking off"
Cons: "The flight was delayed 2 hours. The seat was tiny , cramped and uncomfortable. I travel a lot. This is the first negative review I have written in 55 years of flying."

Pros: "Excellent flight, crew, food and service."

Pros: "Nothing to like since it was cancelled"
Cons: "This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked."

Pros: "NOTHING!"
Cons: "EVERYTHING! They put us on a United flight. 11 hours on the plane with NO ENTERTAINMENT. They apologized at the end and told us to all fill out a complaint at united.com. I did and still haven't heard back. The flight attendants were rude and it was a horrible flight. Worst international flight I have taken in my life. And it was for an adoption appointment with a judge in Riga, and we barely made it."

Pros: "Everything is great. The airplane, staff, and their terminal at the airport"
Cons: "I can't find anything bad about me experience with Lufthansa."

Pros: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."

Pros: "Check in was good. Everything was orderly and on time."
Cons: "Fairly cramped for an international flight."

Pros: "The ice cream dessert"
Cons: "Old fashioned entertainment systems where you can't choose when you want to watch something you have to start watching at the same time as everyone. Flight advertised as Lufthansa was United both ways, there is a big difference between the service in both. United makes you pay to choose your seat like a budget carrier so everyone is angry about the seat they're in. Won't be flying them again if possible!"

Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"

Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Cons: "Information on arrival time was not correct"

Cons: "Delay due to strike"

Cons: "I congratulate the KLM crew!"

Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"

Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Pros: "Everything OK"

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Employees were very friendly"
Cons: "The seats were very small"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "Good services!"

Cons: "We did not get two of baggage at the destination."

Pros: "Good service onboard, good food. On time."

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Pros: "Very friendly service!"

Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Cons: "Bag was lost"

Cons: "Amesterdam airport employee was really rude"

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"

Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"

Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Nothing"

Cons: "magazines very dog eared and some badly torn"

Pros: "On time."
Cons: "No negative"

Pros: "They were awesome."

Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Pros: "Excellent service, excellent food."

Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Pros: "Friendliest economy class service I've ever encountered."

Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"

Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Pros: "captain was great."

Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"

Pros: "Crew and food"
Cons: "Seat"

Pros: "Food and entertainment"
Cons: "Sits are terrible"

Pros: "Due to a hurricane, I actually missed my original flight date, but Aer Lingus allowed me to rebook (2 days later!) at no cost, which was really great of them. Absolutely no wait at check-in and very good service there. Got window seats on both legs of flight, with no one in my row. Meals on first flight leg were very good. Crew did a good job and made me confident of their work. Both flight legs arrived early. Everything went well. Very good airline - I will certainly fly with them again."
Cons: "It seems that there was no snack or beverage on the second leg of flight (ca. 3 hours), but I probably just slept through it. Price seemed high for this route and season, but it was much better than any other airline: flying has become expensive in the COVID era. But Aer Lingus keeps us moving ahead. Great job!"

Pros: "Friendly staff, quick check in, very nice flight"

Pros: "Nothing. Lost money on flight"
Cons: "Refunding our flight and not stealing our money during the pandemic"

Pros: "I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund."

Pros: "Nice smooth process and good deal"
Cons: "You did just fine"

Pros: "Crew was very helpful on land and on the plane. Very supportive and helpful."

Cons: "Good service cold have come sooner, I wanted to sleep as much as possible but it was a full 2 hours before the service finished."

Pros: "The food was actually tasty but we didn't get enough beverages to stay hydrated during the flight."
Cons: "My screen didn't work and the crew was rather rude about it and never fixed it. The seats were way too close together, which is to be expected but when the seat in front of me went back, I couldn't move at all and I'm not a big person. We weren't served water/beverages but once on the flight."

Cons: "The flight was perfect, easy on, easy off, on time, smooth comfortable flight."

Pros: "On time flight, no problems."
Cons: "Seats more cramped than would be ideal for a trsnsatlantic flight."

Pros: "Not much"
Cons: "Our bags were lost, no apologies (in fact, the phone was put down on me twice), when the bags were returned after 24 hours, one was damaged and had to be replaced at my expense....no chance of a refund. My family and I will NEVER TRAVEL WITH AER LINGUS AGAIN....the worst airline in the world"

Cons: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."

Pros: "The staff was great"
Cons: "Wifi didn’t work for me"

Pros: "Plane was comfortable, twin prop, nothing special but as expected. Smoother than expected ride."
Cons: "Boarding was by bus, which had to keep stopping for moving aircraft. And it was a cold, wet & windy Dublin day!"

Cons: "Flight was good. Kayak service terriible. First time user and I’ll never use it again. Who wants to deal with a third third part. Information was not translated properly and resulted in my wife and I on separate flight."

Pros: "Good service, attentive, courteous and friendly cabin crew. The ease of getting immigration completed at Dublin rather than having to wait in line for over an hour at London. Wheelchair assistance available right at the exit from aircraft for each flight."

Cons: "Person in front kept seat reclined the entire time. Grrrrr"

Pros: "Great new seats"

Pros: "The flight was on time and there were no problems."
Cons: "The packaged meals are never the best, but the breakfast box was good."

Pros: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Cons: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."

Pros: "Staff were very helpful and considerate."
Cons: "Breakfast was disappointing, I would prefer something savoury. As another passenger commented ... "It was not worth being woken up for a muffin and juice." The entertainment was excellent, however the screen lit up repeatedly for announcements about an offer of connectivity while we were all trying to sleep. Those who had wished to avail of it had probably done so long before. It was quite annoying and intrusive."

Pros: "Very comfortable Transfer in Dublin very easy Everyone very helpful"

Cons: "No free alcohol on an international flight?!?!"

Cons: "Good"

Cons: "I was not permitted to check in online through any website (BA, Are Lingus etc.) then I was not permitted to self-check in at a kiosk. By the time I was able to check in all that was left was a middle seat. I asked about upgrades and was told I would need to pay full price for one of those tickets. The seats are veryyy cramped, the entertainment system was outdated, the food was gross and wine was expensive."

Cons: "Too cold on the plane"

Pros: "Boarding was fast but take off was very slow"
Cons: "The flight attendant from JFK to Dublin was rude. She wore glasses and was blond"

Pros: "Crew was efficient"
Cons: "Seats were cramped , my bottom was numb , sound on tv terrible, food was pleasant crew efficient and professional"

Pros: "Flight crew was great."
Cons: "My wifes seat kept reclining and would not lock in place. My seat would not recline and was locked in upright position which was not comfortable when trying to sleep plus seat in from was reclined in your face."

Pros: "Good company good films and service"
Cons: "Some of the food"

Pros: "Staff quite friendly Nice plane. Had 3 seat to myself"
Cons: "Once again I had no choice of meal as my seat was at the last row"

Pros: "I liked that we got dinner and breakfast included and that food was actually tasty."

Pros: "nothing"
Cons: "- disorganized flight info from the moment it's booked. Was under the impression i was paying for a British airline flight, not Aer Lingus - feels like a budget airline at a premium price - broken everything from chair to very poor seat design and situating, bathroom door was broken and was exposed to the toilet the whole flight -flight attendant service and attitude was beyond lousy. - never will i book from kayak or webjet every again."

Pros: "Friendly and professional service from the flight crew, the food was fine, and the flight was not too crowded."
Cons: "The viewing screen on for my seat was not working properly, but I had an empty seat next to me and could use that one,"

Pros: "Flight was not full"
Cons: "My bags are lost and no one is helping me I'm very frustrated ."

Pros: "The biz class seat was good."
Cons: "Disorganized / messy check-in."

Cons: "A/c was not working and is not the first time that happened on aerlingus....my question is do you do maintenance on aircraft??????"

Cons: "This was the first time in my life that an airline lost my luggage. I finally got it back 2 days later but it was a very stressful experience."

Pros: "Everything was basic. I got an old plane so everything wasn't up to date"
Cons: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."

Pros: "Good food and entertainment selection. Everyone was friendly"
Cons: "So many unnecessary announcements. Repeated staff on board introducing pilot and crew members twice a well hour into a red eye flight. Lights were left on for far too many hours for a flight where most are sleeping. and they were extremely bright for the window seat. airlingus made it extremely difficult to get some shut eye."

Pros: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Cons: "Headphones"

Cons: "We were delayed on the plane for almost 3 hours and it was uncomfortable at times because it was warm and stuffy on board. Pilot did his best to get the air going again. Crew was great."

Pros: "Good movie selection, not bad food,"
Cons: "Flight arrival time, not a fan of the red-eye."

Pros: "Comfortable flat seats. Nice staff"
Cons: "Nothing"

Pros: "I liked the straightforward flight home. Always friendly staff."
Cons: "I also loved that my return flight was changed to a much better convenient time ar no extra cost. I recommend this site for anyone to book their flights and hotels.."

Pros: "The flights were on time."
Cons: "Since I booked with vayama, through kayak, aerlingus wouldn't give me more than basic flight info. I didn't even know if my seats were confirmed, which they weren't on the connecting flight with JetBlue airlines. The website said to contact vayama, vayam said contact the airline. Our bags were not checked through to our destination so we had to collect them in New York. They are supposedly partner airlines but told us we had no choice and had to wait till aerlingus opened customer service. We were stuck for 7 hours outside of security with our bags and 1 Duncan donuts kiosk. The 12 hr overall layover was bad enough without that. I understand that booking through discount sites comes with its own cost, but you should know if you have assigned seats and that your baggage will make it."

Pros: "The best part of the flight was the crew. They were calm, professional and incredibly kind. We had along our 10 month old baby and they were so welcoming and helpful with her. The best crew I've ever interacted with on a flight."

Pros: "The crew were leaders. So much when you fly these days the crew don't take a leadership role. I don't mean, become mean - I mean to be a true leader. Say what needs to be said but don't say it mean."
Cons: "The plane was cold at times. The breakfast muffin could have been healthier....the ingredients were a bit off putting..too much sugar and artificial ingredients!!"

Pros: "A pleasant flight, good crew."
Cons: "They lost a bag and so far, 36 hours later, have not responded to our recorded messages, which us the only option we've found to reach them."