Thuong Hai Hotel

The hotel offers a rooftop bar with amazing views, helpful staff who can assist with booking tours and transport, and a convenient location near restaurants and mini-marts.

Guests have mentioned that the rooms are clean and tidy, but some have experienced issues with dampness in the rooms and cleanliness in the bathroom.

The staff has been described as lovely, helpful, and accommodating, assisting guests with tour bookings, onward travel, and providing veg sandwiches for early morning arrivals.

The hotel provides basic amenities, including free Wi-Fi, clean linens, and a comfortable bed. However, some guests have experienced issues with the rooftop bar being closed and incorrect information about facilities.

Guests recommend considering a visit during the summer months to avoid issues with dampness in the rooms. Additionally, the hotel's location makes it a convenient choice for exploring the nearby Tu Lan Caving Center.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests experienced discrepancies between the room type booked and the one provided. It's advisable to double-check the room type upon arrival to ensure it matches the booking.

In the winter months, guests noted that the rooms can become damp, affecting clothes and bed sheets. Consider this when planning a stay between November and March.

The hotel's WiFi was reported to be unreliable, so using mobile data for internet access might be a more dependable option, especially for guests reliant on a stable connection.

Some guests were disappointed to find the rooftop bar closed despite expectations. It's recommended to verify the operational status of the rooftop bar before arrival.

A few guests encountered discrepancies between the hotel's listed facilities and the actual availability, such as the rooftop bar being closed and the absence of a promised balcony. It's advisable to confirm the current status of amenities before booking.

Some guests reported instances of staff entering their rooms without notice, leading to privacy concerns. It's important to communicate and establish clear boundaries with the hotel staff regarding room entry.

While the hotel accommodated a very early check-in for some guests, others faced challenges with early check-in requests. It's recommended to confirm early check-in arrangements in advance.

Several guests mentioned issues with hot water availability and temperature. Guests may want to inquire about the hot water system and verify its reliability before their stay.

Many guests appreciated the staff's assistance in booking tours and transport. Guests can rely on the hotel's support for organizing tours and transportation.