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The staff was very helpful, friendly, always there to help. Had to go too far to self park. Weekend hard to find a spot to park . Several parking rows in the parking garage no access to another isle. Had to turn in same isle to go to next isle.
the help were wonderful we are seniors & had to walk miles to our room i think it was 1523
The hotel has amazing grounds and public areas. The atrium lobby and gondola service are special, and the overall grounds are the best in the Palm Springs area. The rooms are not clean. There's no other way to say it. I found much evidence of previous guests in the room, from trash on the floor around the beds to dirty showers. The staff is also pretty unpleasant and not helpful.
Great pool scene, probably the best in California.
Good location for what we were there for. The room needed updating. It was clean but it was loud. We were in the main building and it was too noisy. Also, beds were very uncomfortable.
It was nice, clean, in a good location, & the staff was friendly.
Even though it was old it was very clean. Large tv with good bathroom, ac. Outdated furnishings, older smell, tv to the side.
We simply needed a place to stay on our way to Phoenix. And this was perfect.
It was quiet, which was nice. We didn't need the room for more than just a place to sack out, after attending a wedding nearby. The bed was comfortable. Upon check-in, the lady at the front desk offered us a choice between rooms on either the first or third floor. I went with the 3rd floor. Honestly, the room was a shoebox. My dorm room in college may have actually been bigger. The TV had spotty reception/signal, as well. And there were probably 5 channels. For what we needed, though, we made do.
Leaving. Hot tub was actually hot. Keycard didn't work in outer door to get to my room. WiFi was slowest I've encountered since 1999. Bathroom door was locked in my room. No overhead light in the living quarters - only the bedside lamp and the lamp by the TV - neither had a wall switch. "Refrigerator" froze my food / beverages. Bathroom coat hanger was broken. Get it together Marriott!
Rooms were clean. Hotel was clean. Staff was nice, Starbucks was great as well as good. My only compliant was my room was so noisy that at 8:30 on a Saturday it sounded like they were sawing through our wall. Also the room was musty.
Clean Friendly Staff Noisy location Small rooms Need updates
Friendly staff and quiet room. Dirty carpets and a dead cockroach on the bathroom floor.
Cooks cooking hot breakfast, larger than normal eating area No Microwave in room. Clock did not work, but no big deal
Full breakfast Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!
Clean, and comfy beds. Breakfast provided
Delicious hot breakfast to order! No extra fees or local taxes. Beautiful location. Nearby restaurants...Ruth Chris across from hotel. Clean and comfy bed. Enjoyed our stay here. Will come back. Pool closed at 10
Free, made to order breakfast. Friendly staff. Cable tv was not working very well for nights when watching before bed.
God breakfast. Friendly staff. good parking. ground floor room with patio. nice and quiet. Room was just a bit small. But nice and cozy.
The cleanliness and comfortable beds. The price for one night was a bit much. And Hampton Inn does not offer a military discount or a discount for Disableld veterans. For this reason I will never again use Hampton Inn during my annual trip to Palm Springs.
The hotel was clean, front desk could've been a tad friendlier. She wasn't bad, just wasn't very cheerful. I felt like we were bothering her. All in all it was a pleasant stay. I would definitely stay there again. Nothing!
The room is clean and quite & the breakfast is very good with lot of choice to choose from The elevator is a bit slow.
Only Pool Room is really dirty and has smoking smell
I enjoyed the little river that ran in the patio area. the lighting in the bathroom mirror area was not as bright.
This hotel had 15 tennis courts that were very active. This is an older resort which had been modernized.
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This guest did not leave comments about this hotel.
Staff room and pool. Location of room. Too loud above. Tile floor above was loud.
People on staff and the room Yes, the pool was cold. And the workout room was poorly set up and some of the equipment was not working. When we asked about a plug, we were told it would be attended to, but it never was.
The room had most all amenities as if you were at home. Clean facility and friendly staff. Very reasonable rates The air conditioner in the room was weak and had a hard time keeping the room cool. The bed sagged in the middle.
This guest did not leave comments about this hotel.
Very quite. Staff very helpful. Close to El Paseo which was great for me. Needs major remodel.
Peaceful, clean and relaxing Staff weren't too knowledgeable about their resort
The studio where I stayed (292) was amazing, very comfortable and large, huge tv, great bed, nice kitchen and bathroom, loved it. Nothing
All the individuals who work there we're fantastic! From the valet to front desk to the steakhouse restaurant! I was able to get a really good deal on one of the hotel.com websites, otherwise I would not have been able to stay at the Ritz! My friends and I were treated like royality...a huge shout out especially to Steven!!!! He is at the steakhouse restaurant and was PERFECT!!!! Thank you. Everything was perfect!
Love the resort itself and the staff Didn't like the bed, too aoft
The staff was outstandingly gracious. The spa was wonderfull,n and the staff excellent. Ww would rate the food as mediocre. In particular, our $500 bill for 4 at The Edge Steakhouse was out of line for the quality of the dinner. The service matched. Upon returning to our room at 3 PM it has not been made up. Disappointing.
staff at front desk (which had been moved to a room on the first floor due to construction) were accommodating throughout. i had to request another room on the top floor because of the sound of guests above kept me awake. breakfast offered a pleasant variety, but was only open from 6-9a. hours of breakfast, not well sound-insulated, fitness center closed (though front desk provided a guest pass to a gym about 1 mile away)
Location, but this facility is showing some wear and need an upgrade. The Embassy Suites in La Quinta is much nicer
We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.
Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay. Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.
Location, amazing free breakfast Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.
The delicious daily breakfast and daily happy hour were unexpected treats. The breakfast staff and bartender were wonderful and helpfull. We were on the third level and had no issues with noise. The pool was adequate. Loved the seperate bedroom/living room. The place could use new carpeting and updated bedroom furniture. We had a problem keeping the dresser drawers closed. Also had to ask for pool towels.
One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.
Room size good Nice breakfast Nice facilities Beaitiful buildin Some of staffs were not kind but some was
Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud
Traveling with an infant and a teen. Clean and comfortable rooms. Interactions with desk staff were good. They were friendly and helpful. Will stay again.
The breakfast was really good, the two bedroom suite was perfect for fsmily.
Nice large room felt like home away from home. Too crowded at breakfast.
Very large room. With everything we needed in the back of my he property, Broken lounge chair at the pool
Cozy and comfortable. Really liked the staff, great breakfast.
Very quiet place. Friendly owners. Very nice continentsl breakfast. Recommended. Keep in mind this is an older design establishment (probably from the 60's, maybe late 50's) so it has a kitschy look and atmosphere, but completely satisfactory. The bed mattress in Unit 16 has seen better days. Time to re-invest in a new mattress.
Like going to a B&B. Rooms all in the same level surrounding a pool and setting area. Guests mingled . It was quiet and friendly. If you wanted you had your own private patio attached to room. A GREAT getaway! Will definitely return.
The room was large with a nice view on the 12th floor. The bathroom had a large bathtub My wife enjoyed. The food was excellent But a little high price. The food was expensive.
Location and facilities were a value for price paid.
Room was very quiet and comfortable. Room service was great and fast. Very large room with wonderfull bathroom. Since I got a good deal on my room they stuck me in one with a wall as my view. I asked to change and they said no. I don't think they were that busy. Not very friendly when I was asking. I was very disappointed and it seemed like they were upset that I got a good deal on the room.
This place was amazing! We just wanted to get away for a night for my boyfriends birthday. We layed by the pool and had drinks, had dinner, gambled, and had a great time. We can't wait to go back!! By the way, our room was AMAZING! We got a balcony room which was great, plus the king bed was a Cal King. Luxury!
great hotel, very satisfied, great prices on food and drink , little bit less expensive than most 4 star hotels
My favorite resort and retreat.
Very clean Bathroom doors-- check in time till 4:00
The customer service was top notch!
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
Fun pool! Great family hotel.
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Not enough self parking. Reckless driving through parking lot.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
location and amenities nothing
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
Kids in the adult pool
The selections of fine linens and toiletries, the location, the cocktails... The noise... The lack of a black out curtain on an east facing window instead using a white piece of canvas... Oh and that they had stopped serving the grits at the restaurant
Restaurant and bar Pool! Spa Towels Beds, Room furniture was uncomfortable Lacking room for luggage
We hosted the taco party on a patio and they did a wonderful job accommodating us in every way. The staff was helpful and pleasant whenever we needed anything and everyone was always friendly. The bedroom door was really heavy and slammed easily.
very small room, bathroom could have been a little cleaner
I thought the drinks and food were wonderful and the staff was very accommodating. The room was fine. Overall, this place needs a ton of work. I know they are trying to be "hip" but it was just too dingy and unkempt. The cloth face "tents" on the lounge chairs were old, tattered and ripped. The wooden signage around the pool was weathered and cracked. Even the "pool toys" looked very old and worn out. The property sponsored a pool side party that went all day and into the night which made parking for guests a big pain. And the DJ had difficulty setting up his equipment so the guests were treated to LOUD speaker hissing, humming and other noises until the equipment was fixed. There are definitely nicer places in the area that are cheaper. Didn't hate my stay but nothing would draw me back to stay there again.
The rooms were funky (loved putting on the record player) Too much of a rave-vibe. Great place for a college kids, not so great for 30-40 somethings (and an absolute "avoid" for anyone older). Loud pool-parties from 12pm-2am + rooms that really aren't sound-proof, don't mix. Bartenders had that typical annoyed attitude of bar tending in a night-club, not the typical service-oriented demeanor one expects in a hotel. Food was either great or gross.
It was wonderful!!!!
The room decor was lovely. Very suitable for the desert. Excellent design elements. As bad as this sounds, but the overload of children in the pool. Ace is more young hip crowd & kids aren't relaxing to be around.
Always a good time We come every August - and this is probably our 5th or 6th time. While its always a fun time, the hotel could stand to update itself a bit. Everything is exactly the same and the wear and tear is beginning to show. I'm getting a little bored.
Hawaiian theme dirty carpets, no pest control, not enough towels
My daughter and I found the hotel online, read the reviews and decided to try the Caliente. It worked out perfectly! The room was great, the beds were fine, lovely large shower; we were very pleased with the room. We loved the pool and the hot tub, altogether I highly recommend the hotel. On our second night, for some reason, neither the jets nor lights were functioning in the hot tub. The next day they were. In the afternoon while lounging around the pool with our books, we found the music distractingly loud, however the volume was lowered as soon as we requested it. Shower water pressure was a little light.
Location, nice bath Dirty and stained carpet in room 246
We loved the pool area and although the restaurant/bar wasn't open yet, that will be a nice bonus later. Bed was comfortable. Staff was friendly. Tiki decor was cute Our room was pretty run down although you could see it was partially updated. I would have preferred to be upstairs I think and not so close to all the main traffic walking by
recently renovated. Very friendly and helpful staff. Fantastic tiki vibe, especially in lobby, Restaurant and bar not open yet. But will be soon!
The staff were incredibly friendly (really-- some of the friendliest service I have ever had), they had free on demand tv, and the pool facilities are very nice.
Grassy area for dogs warm pool Bedding was nice on-site restaurant was convenient DVR was a great plus Shower was too high, and couldn't get the water hot enough Carpet needed cleaning had to keep dogs on leash- rather have it fenced Can't enjoy the pool- no place to leave the dogs- maybe a couple kennels for a quick dip? With a treat my dogs would be happy for a bit.
Warm Pool, Park near the door, fridge, late hours for Jacuzzi and swimming pool Uncomfortable mattress, vending machines are not 24 hours
New flat screen t.v.s Price is right.
Nothing to like. It didn't look like anything advertised on the website. The pool is surrounded by the parking lot. There are no towels at the pool. We didn't even check in, but left after 10 minutes and moved to a different hotel.
Tiki feel and vibe are great. Friendly staff. Rooms need updating.
I liked that it is a pet friendly hotel with a beautiful pool. The staff was friendly and able to accommodate my family The cleanliness of the grounds could be better. A guest got sick in the lawn area and it was never properly cleaned up.
location, bar area with live music Valet stood and talked to each other for five minutes before coming to take our car, only one front desk agent with a line of 10 people, rooms weren't clean, listed as a mountain view and our view from the balcony was two big trees and a run down business in the back. Hallways smelt like marijuana.
The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money
I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility
Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!
Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.
The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.
They were each amazing but altogether made it an amazing stay, can't wait to return! The hear
YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.
Pool party Small resturant and less staff for holiday
The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.
Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.