
The Palace of the Lost City at Sun City Resort
Photos of The Palace of the Lost City at Sun City Resort
Overview
The Palace Of The Lost City At Sun City Resort was created in 1992 and has been a popular destination in South Africa ever since. The property sits on an extinct volcanic location in the Pilanesberg Mountains and provides guests with a range of luxury amenities and services. This large 5-star property has 335 rooms. It is family-friendly and offers on-site parking, including valet parking, for an added fee.
The hotel and the rooms have décor that is reminiscent of the wild landscapes of Africa. Guests can choose from a range of rooms that feature amenities like free WiFi, room service, TV, minibars, private bathrooms, coffee and tea making facilities, daily housekeeping, a phone, desk, air conditioning, connecting rooms, turndown service, and a ceiling fan. In-room childcare is available for a surcharge.
In the mornings, from 6:30 AM to 11 AM, guests are offered a complimentary buffet breakfast. The property offers several on-site eateries including Crystal Court, The Grill Room, Plume, Tusk Bar & Lounge, and The Palace Pool Deck. The property has a swimming pool, lazy river, poolside bar, waterslide, a 24hr front desk, business center, dry cleaning/laundry service, and a porter. Free airport transportation is available, as well.
Guests who stay at the property will find nearby golf at Lost City Golf Course, and they can take excursions into the Pilanesberg National Park. The property is close to many areas to dine, as well, including Ocean Basket Sun City, The Brew Monkey, and Steers.
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Amenities at The Palace of the Lost City at Sun City Resort
- Private beach
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Business center
- Free toiletries
- Child pool
Things to do
- Beauty salon
- Gift shop
- Eco tourism
- Casino
- Game room
- Golf
- Pool table
- Archery
Services and conveniences
- ATM on-site
- Business center
- Currency exchange on-site
- Room service
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fan
- Air-conditioned
- Free toiletries
Dining
- Restaurant
- Bar/Lounge
- Minibar
- Coffee machine
Family friendly
- Babysitting or child care
- Playground
- Child pool
Pool and spa
- Sauna
- Spa
Accessibility and suitability
- Increased accessibility
- Elevator
Outdoor
- Private beach
- Garden
Laundry
- Laundry facilities
- Laundry service
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Parking and transportation
- Parking
Bathroom
- Hairdryer
Workspace
- Desk
General
- Storage available
Reviews of The Palace of the Lost City at Sun City Resort
Summary of reviews
Score by provider



The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the quality of the beds at The Palace of the Lost City?
Some guests mentioned that the beds were uncomfortable and in need of renovation, while others found the rooms and beds to be comfortable and well-kept.
Is parking available at The Palace of the Lost City?
The hotel offers on-site parking, including valet parking, for an additional fee.
What can I expect from the food quality at The Palace of the Lost City?
Guests have praised the complimentary buffet breakfast and the on-site eateries, while some have mentioned that the food was cold and the service was slow during peak times.
How is the cleanliness at The Palace of the Lost City?
While some guests have mentioned that the hotel is spotless and well-kept, others have raised concerns about the rooms being outdated and in need of maintenance.
What is the customer service like at The Palace of the Lost City?
Guests have highlighted the friendly and knowledgeable staff, while some have expressed dissatisfaction with the service, citing issues with staff training and responsiveness.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
August is noted as the low season, which could be a good time to visit for those seeking a quieter experience with potentially better rates.
Explore Nearby Attractions
Take advantage of the nearby Lost City Golf Course and the opportunity to visit the Pilanesberg National Park for excursions.
Check for Room Renovations
Some guests reported that the rooms were old and outdated. It may be worth inquiring about renovated or recently refurbished rooms for a more modern experience.
Family-Friendly Activities
The hotel offers a range of activities for both kids and adults, making it a great destination for family vacations.
Be Mindful of Room Service
Several guests expressed dissatisfaction with room service. It may be advisable to manage expectations or explore dining options outside the hotel.
Inquire About Allergen Accommodations
If you have specific allergies or sensitivities, it's recommended to confirm the availability of hypoallergenic bedding and pillows in advance.
Consider Transportation Options
While the hotel offers a free airport shuttle, guests noted slow shuttle services to other hotels within the complex. Planning for potential delays could be helpful.
Plan for Peak Season
September is highlighted as the high season, so if you prefer a livelier atmosphere and are willing to navigate potentially larger crowds, this could be the ideal time to visit.
Engage with Staff for Special Requests
Some guests mentioned that specific staff members provided exceptional service. Engaging with staff for special requests or assistance could enhance the overall experience.
Location
What's nearby
- Lost City129 yd
- Lost City Golf Course257 yd
- Valley of Waves310 yd
- The Waterworld Picnic Lawn0.8 mi
- Kwena Crocodile Farm1.6 mi
- Moruleng Stadium13.8 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Palace of the Lost City at Sun City Resort
Low season | June |
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High season | December |
Average price (weeknight) | $493 |
Average price (weekend night) | $431 |
When to book a room at The Palace of the Lost City at Sun City Resort
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Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in Sun City ResortGood to know
Value for money | 7.3 |
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Distance to city center | 0.5 mi |