Washington Hotels

When your paying $450 you would expect free internet

The service is excellent, the staff is very friendly and something that makes you feel really good

Comfy bed quiet comfortable friendly clean room bathroom nice close to transportation since it was snowstorm we took train to the sites

Valet parking fee

Room was clean and comfortable. Food was excellent.

They refused to provide receipt at the end of our stay. Strange.

Nice clean rooms. Friendly staff. Great location for Georgetown and GWU.

For a brand new hotel with lots of current technology the air conditioning unit was surprisingly noisy. Bring earplugs for sleeping.

Clean And nice beds

Upon entering hotel the check in was poorly run I attempted to use the self check in terminal But it informed me after several pages and key strokes that it was not working So got in line at the personnel check in. I stood for 22 minutes as the two people working the counter dealt with 2 customers The staff would not make eye contact with those of us in line Poor customer service training The staff should always acknowledge those waiting with eye contact and a few words Such as " we will be with you as soon as we can thankuou for your patience" They did not get anyone to come help and deal with the issues of the two people that were wanting satisfaction over their bill or Parking fee Etc. Just a poor introduction to a nicely appointed hotel

Location Services Food Room

I think that shall offers more dish in the lunch, they had very few dish for choose. I had that go to other place to eat lunch. But in the dinner if had deliciuos dish.

I enjoy staying at the OMNI because it has the ambiance of a luxury hotel from a previous time. The decor is representative of bringing guests together in a more formal atmospehere. The concierge, valet, and service personnel dress in formal attire. Everyone is very very courteous and display a more service oriented approach. However, the atmosphere is not stuffy as al the staff is very courteous. Rooms are well appointed and up to date. You can easily get to the hotel via the metro and there are restaurants within walking distance. It is about one mile to walk to the zoo and there is the trail behind the hotel. The fitness center is also fine. The bar and restaurant in the hotel are a bit more pricey but food and service is good.

The location is a bit out of the way if you need to be in the city for mreetings and sometimes it is hard to get a taxi. Also, there is only one coffee shop, which is expensive, and there is no coffee in the rooms.

Drinks on the veranda, dinner and breakfast at Robert's, comfy bed and bedding, attentive staff, classic building and grounds, proximity to Metro.

I enjoyed the ability to ask the staff questions regarding tourist attractions and about the hotels amenities.

What I did not appreciate was the fact that I notified valet roughing 1 hour before receiving my vehicle. I was told there may be a 15-20 minute wait but not a full 53 minutes. I was late to my flight and had to repurchase a flight ticket back home to Delaware. I will no longer stay at this specific hotel due to the complications and delay in the hospital staff.

When I arrived at the hotel they charged me a different price than the price I was quoted on kayak. I showed the manager at the front desk an email showing the total I received online. Within a couple of days the hotel credit the difference back to my card.

I was able to quickly book this room. My flight had been cancelled and it was nice to stay at a hotel that was nice and had an airport shuttle. Check in was easy. The room I booked was not available so we got a little upgrade to a corner king room with a beautiful view. All the staff were very nice, and helpful. The shuttle was on time and got me to the airport on time,

We did have a small issue with the heater. It made a noise that sounded like an electrical hum. That being said this was addressed quickly. The engineer was sent to the room quickly after me reporting the issue. He did need a little time to address the issue and did ask if we wanted to move to a different room. We decided that moving was not what we felt like doing so we advised him that he would not bother us if he needed to work while we were there. He was able to address the issue in a respectful non intrusive manner and quickly. We did order room service. As per usual with room service it was expensive. We order a Grilled Sandwich and a Club Sandwich both with french fires. The time it took for this to get to the room was a little long. It took 45 plus minutes to receive our food.

The staff was very friendly and the shuttle was amazing.

The food in the restaurant was ridiculously over priced and awful, and our bed had bugs.

The staff was excellent. Room was very clean and the size was fair.

The bathroom having glass instead of walls. If a person was using the sink area they could be seen from the bedroom or the toilet area. And if a person was using the toilet they could be seen from the sink area. This was not good!

Great location, lovely rooms, and friendly staff. Definitely recommend!

Staff was extremely friendly and accommodating. The bedding was comfortable.

The restroom could have been a bit roomier since there is no counter space

Conveniently located, clean, comfortable with friendly and helpful staff.

Historic hotel, great location close to Capitol and Union Station. Be ready for a small room - but who spends a lot of time in a DC hotel room anyway?

Do not stay at this property unless construction is complete. Very hazardous fumes. Zero hotel lobby available to guests. Shame on them and kayak for selling this room without any warning or discount. Checked out after 1 night.

Massive Construction

Clean and comfortable, Metro access in connected building, great location for Mall area activities, restaurant was very good, staff was friendly, good value for DC when using Kayak

Under contruction, signs directing guests around the construction are poor, concierge wasn't very knowledgable and didn't follow up on a promise to call after doing some research, bar isn't open late enough, no free wifi, valet parking very expensive

The staff went out of their way to make the weekend a wonderful experience. The door men were always friendly and helpful and the front desk staff was exceptionally friendly and accommodating. From the moment we walked in we were treated like valued customers, a simple and often overlooked feature of most hotels today. Highly recommend to anyone looking to make their stay in Washington DC more pleasurable.

Comfortable room, nice bar/ casual restaurant. Enjoyed having Sunday New York Times at our door.

There was food crumbs underneath the bed when we got there