Washington Hotels

The service is excellent, the staff is very friendly and something that makes you feel really good

Comfy bed quiet comfortable friendly clean room bathroom nice close to transportation since it was snowstorm we took train to the sites

Valet parking fee

Room was clean and comfortable. Food was excellent.

They refused to provide receipt at the end of our stay. Strange.

Nice clean rooms. Friendly staff. Great location for Georgetown and GWU.

For a brand new hotel with lots of current technology the air conditioning unit was surprisingly noisy. Bring earplugs for sleeping.

Clean And nice beds

Upon entering hotel the check in was poorly run I attempted to use the self check in terminal But it informed me after several pages and key strokes that it was not working So got in line at the personnel check in. I stood for 22 minutes as the two people working the counter dealt with 2 customers The staff would not make eye contact with those of us in line Poor customer service training The staff should always acknowledge those waiting with eye contact and a few words Such as " we will be with you as soon as we can thankuou for your patience" They did not get anyone to come help and deal with the issues of the two people that were wanting satisfaction over their bill or Parking fee Etc. Just a poor introduction to a nicely appointed hotel

Location Services Food Room

I think that shall offers more dish in the lunch, they had very few dish for choose. I had that go to other place to eat lunch. But in the dinner if had deliciuos dish.

I enjoy staying at the OMNI because it has the ambiance of a luxury hotel from a previous time. The decor is representative of bringing guests together in a more formal atmospehere. The concierge, valet, and service personnel dress in formal attire. Everyone is very very courteous and display a more service oriented approach. However, the atmosphere is not stuffy as al the staff is very courteous. Rooms are well appointed and up to date. You can easily get to the hotel via the metro and there are restaurants within walking distance. It is about one mile to walk to the zoo and there is the trail behind the hotel. The fitness center is also fine. The bar and restaurant in the hotel are a bit more pricey but food and service is good.

The location is a bit out of the way if you need to be in the city for mreetings and sometimes it is hard to get a taxi. Also, there is only one coffee shop, which is expensive, and there is no coffee in the rooms.

Drinks on the veranda, dinner and breakfast at Robert's, comfy bed and bedding, attentive staff, classic building and grounds, proximity to Metro.

The staff was very friendly and the shuttle was amazing.

The food in the restaurant was ridiculously over priced and awful, and our bed had bugs.

We have stayed here before, but the second time was even better. We got our room upgraded and had excellent service. The shuttle was great.

The one thing I could do without is the $24 a night parking, but at least there was the shuttle.

I enjoyed the ability to ask the staff questions regarding tourist attractions and about the hotels amenities.

What I did not appreciate was the fact that I notified valet roughing 1 hour before receiving my vehicle. I was told there may be a 15-20 minute wait but not a full 53 minutes. I was late to my flight and had to repurchase a flight ticket back home to Delaware. I will no longer stay at this specific hotel due to the complications and delay in the hospital staff.

When I arrived at the hotel they charged me a different price than the price I was quoted on kayak. I showed the manager at the front desk an email showing the total I received online. Within a couple of days the hotel credit the difference back to my card.

Came in on an early flight and unexpectedly, our room was ready by 11am. Also, asked for a room with a view. Again to our pleasant surprise, we were accommodated with a fourth floor corner room with a great view. Another huge plus for this hotel is the location to the NoMa metro. Made for easy travel throughout DC. Plenty of fast/casual restaurants within walking distance (Moes, DD, Perfect Pita, cafes and more). Only slight minus is the lack of sit down restaurants , but the close proximity to the metro easily makes up for this. Overall, fantastic stay at an affordable price.

Metro proximity Fast casual food options Room/staff

Great location, lovely rooms, and friendly staff. Definitely recommend!

Nice facilities, very good service. Overall, very nice experience.

Bathroom in room did not offer much privacy and gym was uncomfortably warm.

Staff was extremely friendly and accommodating. The bedding was comfortable.

The restroom could have been a bit roomier since there is no counter space

The staff went out of their way to make the weekend a wonderful experience. The door men were always friendly and helpful and the front desk staff was exceptionally friendly and accommodating. From the moment we walked in we were treated like valued customers, a simple and often overlooked feature of most hotels today. Highly recommend to anyone looking to make their stay in Washington DC more pleasurable.

Comfortable room, nice bar/ casual restaurant. Enjoyed having Sunday New York Times at our door.

Beware this hotel is undergoing a major (read: loud and dusty) renovation until May 2015.

Staff was very helpful and made for a great stay

Having to pay for in-room Wi-Fi just not what I expect from a quality hotel

Locations

View

Friendly, attentive staff. Clean rooms and facilities. Location is within walking distance of many places to eat and a short ride from the national mall. Would stay again.

Very cold lobby/restaurant/bar area. Thermostat in room kept malfunctioning. The maintenance guy brought us a space heater at one point. Requested shampoo at one point and three different staff people delivered some three separate times. Very friendly, but obviously some lack of communication. Staff was very apologetic about the thermostat and offered us a variety of comps.

Conveniently located, clean, comfortable with friendly and helpful staff.

Historic hotel, great location close to Capitol and Union Station. Be ready for a small room - but who spends a lot of time in a DC hotel room anyway?