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The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Check in/ out not very efficient
Location Scruffy corridors and dark bedrooms
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
The location Furnishing of the rooms
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
Very relaxed friendly atmosphere
NH is the ground zero for Amsterdam
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
Nothing The picture they show of the room is not even close to what I had to stay in. My room was old, smelled horrible, most of the lights did not work, and the shower head was broke. This has to be one of the worst experiences I have ever had in a hotel..
The location is great, opposite Centraal Railway station and you avoid the added cost and hassle of catching a cab to your hotel. Most tourist spots are within walking distance. Staff was great, they let us check in early and check out late which helped us a great deal. Some of the advertised facilities were not available during our stay but it did not really matter to us.
Other than the location, this place really was just so-so. Most Marriott Courtyards are cleaner, more comfortable, and have much better service. For the price, however, it wasn't a bad deal and proximity to both Amsterdam Centraal and many tourist attractions made up for the lack of aesthetic appeal and customer service. Breakfast was not included and would be an addition $30/person. At that price, it should include a packed bong and tickets to the Van Gogh museum. Rooms were terribly outdated and not in a quaint Dutch way, but in an oddly 80's post-apocalyptic manner that made me question why I wasn't staying at a hostel. Our shower didn't even have a door or a curtain. 5 stars!? Are you kidding me? Europe must max out on a 10 star scale.
Best Staff ever very friendly and welcoming
the overall experiance
Great location near train station and city. Good views from the hotel. Room was large and bath was too! Room was dated.
Location was great. The room was clean and comfortable. The noise from the street was absurdly loud at all times of the night. The hotel provides earplugs by your bedside.
I spent two nights at the NH Barbizon and I only have positive things to say. It was a group of 5 friends and we couldnt be happier with our stay. The hotel in itself is beautifully decorated. The location is excellent across from Amsterdam Central and all the trolleys, but the best part of the hotel was the staff. Daniel helped my friends and I not only with our luggage, but with advice on getting around the city, recommendations for restaurants, and sightseeing. Overall great experience, and upon my return to Amsterdam I will definitely stay here and hope to get assistance from Daniel!
The hotel staff were very friendly and responsive. We were upgraded to a nice room. The breakfast was fantastic, probably the best we had had in a long time. The location is perfect for any visitor and Amsterdam is one of the most picturesque cities in the world. Also to note, people in Amsterdam (including all the hotel staff) were extremely friendly and ready to help. Loved it!
Three adults, including myself, stayed here a day before and after a cruise. The hotel was a great price and offered three single beds and a very large bathroom. Being from the U.S. with limited public transportation where I live, I did not realize that the tram is different than the train. We thought we could take the tram to and from the airport and port, but you need to take a taxi, so that was a little disappointing. The tram is an excellent way to get downtown, though. You pay right on the tram, 7.50 Euros for 24 hours. The staff was extremely helpful in giving directions regarding navigating the city and helping answer a variety of questions. They even ordered taxi pick up for us. No cotton washcloths No alcohol on the premises Small refrigerator No ice? Limited dining in the area Must take a taxi to/from airport or port, the train is too far to walk with luggage The price the hotel quoted us for the taxi was incorrect. The taxi companies charged more.
I am particularly greatfull to Louis (staff) who made my stay amazingly wonderfull the house keeping.. i recognize that we left the room a mess, but when we came back the only thing they did was the bed! they didn´t reload the mini bar, or clean the tables..
The hotel has great restaurants. My room was in need of a refurbisment and was certainly not 5 star. Shower did not have enought pressure. Cheap toilet paper. Paint at the bottom of the door was completely coming off. I have stayed in better hotels in Amsterdam (e.g. Dylan)
food, concierge, services, fantastic hotel we were charged for bar food that we did not like and sent back to the kitchen. The burger was rare (should not be rare if minced meat) and the chicken was underdone and no 'leeks julienne' was served with it, though advertised on the menu.
Friendliness of staff. Flexibility of staff. Overall standards do not meet Okura Tokyo.
the location liked every thing
very nice and good hotel. It is little bit far away from the center of the city.
The staff members were friendly and accommodating My room was not cleaned until quite late in the afternoon. I had expected it to be done earlier.
Perfect business hotel - great facilities and attentive staff. Good choice of restaurants within the hotel.
Location and extensive facilities of the Okura; excellent staff and services.
The breakfast is great. Over priced - not value for money.
Great health club, very nice deluxe room Air conditioning didn't cool very well, furniture in room had defective drawers, cost of laundry service was outrageous, there isn't a good "normal, everyday" restaurant in hotel - all restaurants are expensive and fancy
everything it waas a very nice stay more light in the room. That's my only remark. Please do something about this because it's too dark in the room!!!
Beautiful hotel, great architecture, friendly staff, facilities in room (like nespresso machine, free minibar and great bed), right in the city centre, reasonable prices for food and drinks. Just a small thing: the hotel is a bit of a maze, takes a bit to figure out how to get from your room to the reception, but the staff told me that new signs will be there soon
The Staff, The atmosphere, the cleanliness, and the service...
good area and historical building
The building is an antique that seems to recently been rejuvenated. It's important to keep this in mind when coming here, because the place is not a modern hotel, and so some modern things may be missing. For example, the elevators could be quite awkward and I cannot imagine how the floors are handicap accessible. That said, the bathrooms were brand new and quite nice. And finally, they throw in a full, FREE mini-bar. It's a bit expensive, and going up and down stairs can be annoying with luggage.
Art Nouveau hotel;you need to like it to enjoy the hotel,which is beautifull than ; large rooms, well equiped (surprising free of charge minibar, including alcool),nice restaurant and buffet breakfast(a little bit expensive) ,beautifull spa with swimingpool.Close to the railwaystation,at the border of the old centrum. Reception not "5 stars" due to small office,waiting time if some other people arriving simulteanously , and to few personnel at the concierge office !
Please write at least 15 words
Close to everything including ships
The best things in the hotel are the free minibar, the location and the helpful concierge employee mr.Roel Smits. Overall my staying in the hotel did not meet my expectation (I expected more for what I paid).
The Hotel Amrath is a jewel among luxury hotels--beautiful architecture inside and out; clean, spacious comfortable rooms; great accommodating staff; and centrally located so one can walk everywhere. Don't miss the gorgeous pool and spa.
it was an amazing hotel ,the room was superb , the hotel is located neer by the sentral station i liked everything
A different and positive Amsterdam experience. Great location and facilities.
Location, size of rooms, First room I had was below ground level. I'll never take rooms 134 - 138 again.
Perfect spot from which to explore downtown Amsterdam!
location facilities/pool/sauna great staff Airco or ventilation was a bit loud, but it wasn't a problem. Soaps and shampoo were in the wc, but no toothpaste. I'd rather have toothpaste than hand cream.
The location was very convenient and accessible and the staff was very accommodating. Our room was not ready when we arrived nor was it ready when they told us to return. The management responded with an upgrade at a reasonable rate and free drinks at the bar. The rest of the staff was also great. We enjoyed a bottle of wine in our room & the bartender opened our bottle without corkage fees, gave us crystal glasses to drink out of & even gave us some snacks to enjoy, all on the house! Overall a very great experience; we would consider staying there again! The front desk and housekeeping seemed understaffed. There always seemed to be a very long line to check in/out & ask questions. Rooms were not ready when promised although it ended up working in our favor as we received an upgrade & free drinks at the bar.
Great staff, ideal location, room clean and well equipped.
localisation in the city and cleanliness of room
The hotel was well located near the central station and around the corner from the main shopping streets. They charge extra for the use of the steamroom. €10.50 per person is outrageous when you have already spent alot to stay in a Hotel that is only average for the money it costs.
Great hotel in a great location. You are right in the center with a beautiful view. Excellent stuff and service. Great breakfast. Pricy but totally worth the price. Will definitely stay again !
The front desk staff was excellent. The hotel was a pleasant surprise. I was thrilled to stay in a room that was large, clean and very comfortable. Loved the robe, slippers and balcony with view of Amsterdam Centraal! The location was perfect. Hotel is historic so parts of it are older but for the location and price I paid I would absolutely stay here again. Also I ordered a pizza from room service and was amazed. It may have been the best pizza I have ever had!
Location very central Good breakfast Small room, tiny bathroom Room unclean, dirty carpet: when we first came into the room, there was a bit of paper on the floor. It was not hidden or difficult to get. I left it there on purpose and it stayed there for three days. It was finally removed (vacuumed?)
It was a very comfortable hotel in a great location. It was very easy to reach from the station/airport as well as being able to walk to many places of interest. The trams were nearby as were the canal trips. It was great value for money and I highly recommend it.
the only thing i liked is the reception they are very friendly and helpful the room 302 is bad , the closet is very very small for a double room and the bathroom very small which makes you uncomfertable , and i had to leave the hotel after 6 nights instead 9 nights
location, nice hotel
Great staff knowledgeable about area and willing to answer questions and provide direction. Rooms are clean.
The staff are excellent I do Think Ther price is high
The attitude and helpfulness of staff was very good. Cleanliness and presentation was good The location suited us very well The breakfast room was too much of a crush and could have been laid out better. The afternoon coffee and evening bar facilities were given low priority.
WiFi did not work in my room (signal too weak) but worked well in lobby
Location Being overcharged/ They cached my deposit and failed to return it! (50 Euros)
Good colours, style of reception and breakfastroon was pleasant, fireplace at receiption were really nice. No fitness room at the hotel. Wholefloor carpet is not same style than other things. Corridors ugly.
Excellent location, 3 minute walk from Amsterdam Centraal
Excellent all round! Will definitely stay here on future trips to Amsterdam. No iron or bathrobes!
Hotel staffs were professional and polite. Free Wifi is a bonus! It will be nice if breakfast is included.
The location and the quality, cleaness of the hotel
Lovely comfortable room, nice decor, loved the dimming lamps. We had to queue to check in, and after our long journey to get there, we were tired and wanted to go up to our room as quick as possible.
Very good location; in the centre, but in a calm street. I liked the canal view from my room. Very good shuttle service to the airport. I needed someone to explain me how to switch on the central switch in order to have all electric appliances (including the lights) to work. It should be either connected to the opening of the door or made more clear. There was something strange with the pipes of the tap in the bathroom.
The business suite was very nice: great bedding, spacious. The staff were helpful. The lobby had electrical and usb outlets. My room was in a construction zone accessible only by stairs!! And construction resumed right outside in the morning. They shouldn't put people there, or should start construction later in the day. I also found it a little odd that there would be no usb jack in a business suite.
Superb location, friendly and attentive staff, clean and comfortable. A very good value.
Gorgeous interior in the heart of the old city. Breakfast was incredible and sumptuous. Staff are warm, friendly, and attentive. Location is fantastic. 1. Heating was a major problem. 2. Parking is a nightmare. 3. Shower hot water not as hot as it should be. 4. Complimentary coffee in the lobby area is absent, though one can pay EUR 2-2.50 for a cup. Should be gratis. Once this is attended to, this will be able to achieve deserved greatness.
situation géographique et le hall This is the list of the main bad points :
Location is very good. In the heart of the city. Few minutes walk from the dam square. Breakfast is very good and not too expensive. Air condition is not working in the room. Business rooms are in another building across the street. Rooms are small and not too comfortable. Parking costs 55 euros per day The room is expensive comparing to any other such an hotel in Europe. I was expecting much more...
the sauna The price of the breakfast was a bit too much, the rooms were already expencive enough to include breakfast.
The location is very good. Located in the heart of Amsterdam, there are many adventures to find that are just a short walk away.
Very comfortable I did not get a wakeup call on one day, even though I requested one. Date: July 28,2007
Great Location, nice facilities in the rood, good staff, very nice in general The waitress in the reastarant was once high :) Breakfast is too expensive.
People at frontera desk were really helpful, nice bar área rooms are modern and comfortable
The free cookie, the Apple Mac in the room, the proximity to the station Courtyard rooms have no view, the restaurants and bars are expensive, all a bit impersonal and large scale
Hotel's position, room's comfort Room's view on the station end the noise of train during all day and night
We thoroughly enjoyed our time in Amsterdam and couldn't have asked for a better hotel. Very comfortable, immaculate, great location, incredibly friendly and professional staff. Would definitely recommend this hotel for pleasure or business trip. nothing
I liked the location and the style of the room. We wanted to make some tea as it was quite cold in Amsterdam but there was no tea pot. We asked the service and it appeared the tea pot would cost us additional 6 euros. I think tea pot should not cost anything in the hotel of such level.
Good location, helpful staff, nice bar.
Good location, big and clean rooms,nice staff, value for money
Paid extra for lounge Lounge didn't have food available all the time Lounge should open at 5 am We were with my handicap father and the hotel lobby is handicap accessible but it would be a real problem if he had to leave quickly.
nothing Had booking confirmation in-hand. Manager asked a ton of questions, asked me to email her the confirmation, wasted a half hour till she finally told me the reservation cannot be honored because their reservation system was already closed, meaning they overbooked and refused my reservation after I already showed up at the hotel. They wasted my time. They were rude. They tried to blame me even though all i did was book online. They provided no assistance in getting a different room in the city. Awful experience. BE CAREFULL ON BUSY NIGHTS, THEY OVERBOOK.
Excellent location, which is why I would still recommmend it. Not particularly good value for money. There were rennovations taking place making the room a bit noisy duraing the day. 30 Euro pp breakfasts are too expensive and should have been included in the rate
The location is perfect, walking distance from the train. We also walked both days from the hotel through the neighborhoods to the museum district and back. The breakfast and cocktail receptions were an added benefit.
Great central location. Nice, business-class hotel with good facilities and service. Ask for room facing courtyard, which is quieter than street side. Kayak price of $170/nt incl (very good) breakfast was great deal for this property.
Great location. great food, friendly staff. pricey
Very central location, clean, friendly, well-furnished.
Location, freindliness of staff
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
The staff Lack of information ,should make clear what the hotel offers .ie. breakfast not included no smoking signs ,never saw in rooms but rooms was clean and nice.
This is the place to stay for visitors to Amsterdam. Great location near everything. Great restaurants and bars near by. One of the better coffee shops and smart shops just a minute away. Nothing.
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
The location is very good. The bathroom was really old.
Very nice hotel for very good price. Huge, comfortable bed. Parking available for 16 EUR/24h. Close to RAI Convention Center. Slow elevators. Weak flow of water in bathroom - bathroom was also quite dark.
It's modern and well facilitated Revealing My stay on twitter
Good connection to downtown with metro and to vandel park with tram. It has fridge, electric kettle and iron. No air conditioner which may make it warm in summers Cleaning could be better. House keepers were not very careful with cleaning. We saw hairs on the pillows and bed.
Even though we arrived early, we were able to check in. The hotel is near a tram line, only a 10 minute walk. Room was very quiet.
Clean, modern, parking on site, quiet, close to train station, great restaurant on site, huge double bed, tea coffee facilities in the room None
Clear and fresh renovated rooms, friendly and helpful staff, easy to reach from subway station I had to wait till 15:00 for check-in, even I asked about my early check-in previously. Extra charges for breakfast. Too expensive rates. Little bit far from the center, need to catch a taxi or get a subway train. Sewer in the shower cabin does not work properly and the water after taking shower poured out from the cabin.
The comfort and cleanliness of the room No
The room was a bit cold for November and there was only one blanket in the room.
The hotel was nice and the rooms were well sized. Can't really complain. Great location and price for the time of year. Bathrooms and beds were clean. We did have to do some rearranging of the furniture to get some more space between my friend and I, and ended up finding a large amount of dust under the TV stand. Lift was out of order.
The location was good for access to all of the city's attractions. The roadworks immediately outside the hotel and bedroom were intrusive, extremely annoying and unattractive. The only compensation offered by the staff was a pair of free ear plugs and a free drink at another hotel! The furnishings in the room were old, tired and shabby. the bed was stained and in places the room was unclean. The shower was poor. Their was no bar, and the reception looked less than 4 star. This is not a 4 star hotel, and I will be writing to the dutch authorities to question this rating. As such the details are misleading.
Location and staff Facilites, Cleanliness
Great staff and good location.
location they gave us a room with a shared balcony on the first floor which ment that who ever could have free access in our room through the balcony. we explaned the problem and asked them to assign us an another room with no balcony and what they gave us was a room next to the old one: sure there was no balcony but a window, always looking onto the same balcony, common to other clients. i work in the hotel business too and i have never seen such a dusty and unclean hotel room in my life. our stay was short and this is why i didn't want to waiste my time looking for an another place to stay otherwise i would have done it. this hotel needs a completely renovation and is no worth of its four star.
Excellent sympathetic staff, flexibility on requests and prompt aid on any question. Close to center (well located) and nice view. Old style equipments (furniture and heating), beds too soft (easily twist back) and twin beds on double rooms.
Location Rooms are far too small for that price. Poor furnishings, tiny bathroom, no concierge, place is in dire need of an update
The staff are fabulous! Hotel has wonderful history. It was the home of Rembrandt's Nightwatch. The location is very central to all Amsterdam sites. The breakfast is incredible. It is one of the best places I have ever stayed!
the hotel staff, and the hotel is close to important places
The location was excellent, surely in view of the visit to an exhibition tot the Hermitage Museum, but also in view of the lively neighborhood. No complaints
The location is excellent. The construction work in front of hotel.
Cosy, friendly staff. No problems no free wifi
The rooms were very nice and clean. The breakfast was excellent. The staff was very kind. My brother lives in Paris and is recommending the Hotel Estherea to any of his friends/associates who are planning to visit Amsterdam. The bar wasn't open until the evening. I would have liked to have a cocktail after I checked in...but there were plenty of places around there to have one - so it was not a big deal.
Good location. Not very modern. Adds 10 years to your life. People 50+ loves it I guess...
Great view overlooking the Singel Canal Friendly atmosphere Brilliant location
Location, interior design, breakfast, coffee/cakes, most staff Poor window, let in a lot of street noise, with what we paid for 2 nights (c.€380) they could buy a double glazed window (about 4 ft by 3 ft) which would be a big benefit for future users of the room. While most staff were friendly, the receptionist we mostly dealt with was businesslike/efficient rather than friendly. (my wife might use different words!)
The beautiful classic design interiors. The room as well.
Everything was excellent. Beautiful old world charm, large spacious room, staff was outstanding in every way with help on questions, places to eat and see and making reservations. No
Loved the hotel and the staff were incredible. Will always stay there in the future. Room are small but beautiful. Rooms facing the canal had very little storage space.
Location, Lounge, Coffee and goodies at reception Beds hard
Well situated hotel with friendly and helpful staff. Reasonably comfortable bedroom, although small. Nice clean and well appointed bathroom. Hotel bedroom was rather small and paintwork on windows peeling.
hotel staff and clean the Spa
The hotel was pretty fine, clean and with good style. Very close to the center. The room was big enought for all family. We didn't got any breakfast at hotel, but during the boat cruise, the stop is very close to the hotel. Miss the boiler for have some tea in the room. The remote control of TV almost died.
Location and staff Internet services not included in package
Great geographic location Fee parking for the car Fitting out of the hotel entry not indicated on website. Worse soundproofing of the room windows.
very comfortable bed and soft sheets front door was not working so had to use side door
Nothing !!! Center of Amsterdam
soft and comfirtable bed You have to pay for everything such as internet, phone calls, TV, etc. Service was poor. Prices are relatively much higher than other similar hotels.
location There internet.
central position for visiting amsterdam Impersonal feeling with pseudo design furniture
good location, great comfortable beds and nice gym and sauna area
The staff was friendly & helpful we had a tram stop 5 minutes from the hotel that takes you to central Amsterdam you can buy day passes right at the Hotel.The breakfast bar was good but it's not cheap the same goes for the dinner.We ate in small cafes while touring Amsterdam it's a lot cheaper that way. No washcloth in the bathrooms they don't use them in Amsterdam so bring your own.Parking was 15 euros per day unless you can find a spot outside.
Great rate (much less than hotels downtown) and included free breakfast, wifi and had friendly helpful people who all spoke English. We did not realize that we would have to take a tram to the downtown part of Amsterdam where everything was located. If arriving with suitcase from train station, go out the BACK door of Central station and then go down stairs below and look for Tram 12 to get to hotel (2 stops) If not, it's a 10 min walk but a bit tricky initially to find. To go to the Airport, we had to take Tram 12 to Central Station and then the Train 1 stop to the airport. To go to the area of Amsterdam where most of the museums were, we had to take Tram 12 (near hotel & comes frequently) and then change to Tram 6. Since we were there for only 2 days we'd rather just step outside of our hotel and be in walking distance without public transportation. The hotel is basically in suburbia. (About 15 min or so into the City though.) The only option for dinner is their $29 buffet. There is a restaurant 5 min away, Cafe Pistau though that is excellent).
Location is awesome, ca. 20 mins to the old city with tram, tram station is just few steps away from hotel, if you come back late after 1:00 in the night, there is a bus connected Breakfast is good, 15 euro is cheap for Amsterdam.. Actually no
The tram is right outside of the hotel. Very convenient for traveling to the train station. There was also a store that was close by as well.
Great staff, one not so friendly but hey! This is Amsterdam! The rest more than made up for her. Very clean. Very modern. Very COMFORTABLE. Transportation into city center was not bad at all with bus and tram station nearby and a main train station within a 12 minute walk. Pay for breakfast, pricey but worth it. Everything was great, I plan to return and recommend to all my friends and family.
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
friendly staff & excellent buffet breakfast no room service
The staff was very cooperative The room was very small
i found it very nice andthe staff were very helpful also the breakfast was lovely
breakfast and location no air conditioning also step to bathroom
I like the location, the services and the cleanliness of my room. The room was reely small.
location, staff customer service I had to go home early!
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
Location and late breakfast No tea/cofee facilities in room
excellent location, staff, breakfast, great rooms no