Hacienda Panoaya

The on-site restaurant offers limited dinner options, and the free breakfast does not include the buffet. However, you can upgrade to a high-value buffet with fresh ingredients from the property's garden for a reasonable price.

Some guests found the beds to be very hard and uncomfortable, while others praised the high-quality bed settings and super comfortable beds with a terrific view of the volcanoes from the room.

Yes, the hotel offers free parking as part of its amenities.

The high season is in April, offering a great time to experience the beautiful view of the two main volcanoes from the room. However, be aware that the property is located off a busy highway, which can be quite noisy at night.

Guests have praised the hotel for being nice and clean, with friendly and attentive staff. However, some guests mentioned that the property was not as charitable as expected, and there were concerns about the lack of information in the rooms and confusing reservation processes.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountains or the volcanoes comes highly recommended.

Some guests found the beds to be uncomfortable. If you prefer a softer bed, consider inquiring about the bed options or room types available.

While some guests enjoyed the food, others found the on-site restaurant to have limited dinner options. It might be worth exploring nearby dining alternatives or bringing some snacks if you have specific dietary preferences.

The hotel is located near the Izta Popo National Park, offering various hiking trails and outdoor activities. Consider planning a visit to the park for a day of exploration and adventure.

It's advisable to be prepared for cash payments, as some guests noted that many services and attractions within the property required cash transactions.

Some guests were surprised by additional charges for certain attractions within the property. It's recommended to clarify what is included with your stay upon check-in to avoid any misunderstandings.

While the hotel's pictures may suggest a natural setting, some guests mentioned that it is located off a busy highway, which can lead to noise disturbances at night. Consider this if you are sensitive to noise.

If you are interested in spa services, it's important to note that they are not included and require an additional fee. Inquire about the available treatments and their costs if you plan to indulge in some relaxation.

While complimentary breakfast is provided, some guests noted that the free option does not include the buffet. If you prefer a wider selection, consider upgrading to the buffet breakfast for an additional cost.

English-speaking guests may encounter challenges communicating with some staff members, as noted by a few guests. It could be helpful to have a translation app or basic knowledge of Spanish for smoother interactions.