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I want to say that when we arrived to hotel there was only 1 room for us instead 2 reserved rooms. And i had no notification about it before!
The staff was very friendly trying their best to please their Guests in well behaved manner. This indicates that they well trained to do so and also it is the culture of the in house to achieve customer satisfaction. Trivial incident, we attended an evening event (Bedouin Night) which was not at Renaissance standard (This excludes the folkloric Tanoura the actor was so good and also the food).
The price was great for a short stay. The hotel has a nice location on the water. You can rent snorkel gear, get in the water at the hotel, and see amazing Red Sea aqua life.
Underwater beauty, position, facilities. It took 45 minutes to check-in for two families at 2 AM, where nobody other than us, with 3 front desk members available. Yet another 30 minutes for the additional bed arrangement.
Location I did not like the value for the money I paid. It was supposed to be a delux sea view room. There was nothing delux about it; and the sea view ... yes, I got a picaboo sea view, certainly not worth almost $200 per night. I also did not like that, when I was checking out, the receptionist tried to shortchange me for LE 100.
We enjoyed the swimming pools and beach area and loved the garden setting and look of the resort. The family suite was very comfortable and the staff were very friendly and generally very helpful. As a family with two children including a baby we found it difficult negotiating the steps every day with a pram especially at night - as the resort caters to families we would have expected ramps to access all areas not just some areas. The family suite contained a lovely kitchen but was totally empty of plates, cutlery etc which seemed a bit strange.
climate bathroom and boring menus
I liked best during my stay: all staff was trying to serve and help in a professional way that I have never seen before, simply they are very helpful and polite
Lovely location and grounds, spacious rooms, with good onsite options of recreation - snorkelling, diving and parasailing, decent choice of restaurants can be more professional on offsite tour arrangements - such as glass boat rides on naama bay (our driver was late by 30 minutes to pick us), and Mt Sinai climb at night (the guide turned up without any lights!). The shuttles to Naama bay needs to be hourly and complimentary.
Breakfast, location, facilities, organised, cleaniness, flexibility of front desk: on day 1 were not able to give us the room we booked but after the first night booked us into a familiy suit, bigger what we booked Limo service poor, hagging by spa staff on the beach, Aqua Bar has some constant noise from underneath the pesestrian bridge (pumps?), disco at nearby lighthouse noisy (not every night though), food tend to be overpirced and boring at hotel restaurants
I loved this hotel...they had great staff serice and i loved the pools....My family and I did not want to stay here but my mom got it the rooms for us and after one day we loved it...my kids enjoyed it more than i did! But we had a waiter who was quit a snob other than that i loved it! But the bed was very uncomfortfulable...it was a great value of money and it was an excellent location!
Great location, within walking distance of everything. The private beach was awesome. The staff were excellent and very helpful. We arrived very early for our check-in and they were nice enough to let us check-in early. No.
the friendly and warm attitude of the staff
nice garden view , great time at the swimming pool
Lovely hotel, great staff, good location, really quiet. I would have liked the mountainside hotel to have a place to shower if you do not leave until later on and there is not the availablilty to have a late check out.
the warm and friendly attitude of the staff
Big & relaxing swimingpool Long distance between the reception area & the rooms & no elevators.
god location. Excellent breakfast. none
They do not have a kids club and our room did not get cleaned until after 7 PM and we had to make the request.
i like the (Tikiya) its a place on the beach side were you can have shisha and watch the nice programs they do i tried the Italian restorant but i didnt like it
Good atmosphere. Nice beach with beach chairs and good service. The coffee was not good (Nescafe instead of fresh coffee). The water in the swimming pool was colder than the sea.
The position, facilities and weather Unreliability of room servicing and incidence of stomach problems
The overall service is very good, all the staff comes round to greet and smile often, things get done fairly quickly upon request. The natural and beautiful coral reef at the doorstep is a big selling point for this property as well as the floral and fauna landscaping. complimentary wifi is a huge plus but it is only at the lobby so the description on your website about wifi in the room is incorrect The property can deal with some upgrade as the furnishing looks a little dated
Snorkeling on beach Internet not work on all rooms,WiFi failure ,type of foods not on the same level of five star hotel ,poor launch ,all times
Our stay was so great and nice , excelent services and stuff . Non
Excellent resort for young couple, Swimming pool & jazuzzi awesome.. Room cleanies & different styles done by them on quilt was very good.. Colour combination done in the room is very good..
Food is very good Staff were friendly The pool should be heated but it wasn't although the weather was cold. Ther was no baby sitter for babies under 1year
I can stay there again, but the service was horrible. I can stay there again, but the service was horrible.
I did liked the pool bar and the restaurant at the 1st floor. The room was assigned to me was near to the back yard of the Bodda bar and noisy.
only the location, i did not like the hotel services at all, too lazy and short staf to serve all the guests yes, i was waiting for 2 hours to get my bags from the hotel gate, 2 hours and half to get my extra bed, 3 hours to get an extra pilow
The Breakfast Buffet, long walk to the room, including some stair. When we get to the room we found that there is no sea view. After 5 min in the room the front desk call that he dont charge the rate correctly, then I claim for the sea view and he insist is the same rate for the room we were in. However I choose to move to the sea view room, just to find it was an old room that has not been well mantained. The key does'nt work,even it was changed. The bathroom has fungus between the cracks.Ask for early checkout refund promise was given, hardtime getting $ back
The location is fantastic. It is in the heart of Naama Bay, which makes it close to all the shops, cafés & restaurants. The staff at the reception were not very friendly and they were very slow in the check-in process.
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
Events on the sea more
Great scenery, beautiful weather and nice location.
Staff were very helpfull and attended to all our needs. Breakfast was great with large variety of food. Location was excellent, naama bay strip was on the hotels doorstep. If you have kids its worth paying the little extra to book a room in the preffered area of the hotel as it is closest to the pool, beach and breakfast; The sports area is cheaper but you have to cross a busy road to get to the beach. There is no separate kids pool; but my two kids didn't want to swim in a pool, they were always on the beach and enjoyed it very much; so that wasn't an issue.
The location of the hotel is more than excellent; it has a direct access to Neama Bay. I would stay there again. The furniture of the room needs to be renovated.
The location is the prime appeal. we had to pay a lot extra to be located right in naama bay but it was worth it to us. The room service was exceedingly slow.
it's location it's not a five star hotel.
Location & treatment is excellent all the facilities you have to pay for it even tinnes table and poll table.
Excellent services and location.
the beach bad service
location staff - Services - Cleanliness of your room