Oi Qaragai Mountain Resort

Guests appreciate the great service, clean rooms, friendly and helpful staff, and good ski slopes for beginners.

Some guests mentioned a bad smell in the toilet, poor customer service, non-professional staff, and rooms being a little bit dated.

Guests can enjoy skiing, snow-covered views, and a variety of dining options. The resort also offers ski equipment rental and ski-in/ski-out access.

The resort offers cozy tree houses with breathtaking views, as well as cottages nestled in a pine forest. Guests can also experience a great breakfast in the world's largest yurt.

Some guests mentioned challenges with hauling luggage to tree houses, lack of elevators, and difficulties in finding room locations. Additionally, there were comments about poor communication and lack of information for foreign visitors.

Guests recommend booking spa and sauna services in advance due to high prices and limited availability. Additionally, if you plan to indulge in outdoor activities like skiing or snowboarding, consider booking coaching staff who can communicate in English, as language barriers were reported.

Some guests found the tree houses charming but mentioned that they are not easily accessible with heavy luggage. If you have mobility concerns or heavy luggage, consider opting for a chalet or villa room instead.

While the resort offers a variety of amenities and activities, guests noted that the coaching staff may not know English, and information about ski resorts in Central Asia may not be readily available. It's advisable to visit the resort in person to understand how things work.

If you plan to explore the nearby city, note that the resort may not readily provide information about transportation options. Guests reported that the property staff may not be forthcoming about bus services to the city, so it's advisable to research transportation options in advance.

If you have specific requests, such as room preferences or the need for international card payments, consider reaching out to the hotel directly to ensure that your needs are accommodated. Some guests reported issues with room allocation and payment methods.

The resort does not have elevators to carry luggage to the tree houses, which are situated high up in the hill. If you choose the tree houses, it's recommended to travel light or consider the accessibility challenges.

Guests highlighted that the reception staff may not speak English well and may not be cooperative. It's advisable to be prepared for potential language barriers and to communicate important needs clearly.

The resort's buffet may primarily offer local cuisine, and some guests reported a lack of clear signage for food items. If you have dietary restrictions or preferences, it's recommended to inquire about the available dining options in advance.

Some guests expressed disappointment with the lack of facilities and infrastructure for a skiing resort, such as the absence of lockers to store ski equipment. It's advisable to be aware of these limitations and plan accordingly.

The breakfast experience in the world's largest yurt was described as a bit crowded but generally enjoyable. If you prefer a quieter dining experience, consider planning your breakfast timings accordingly.