Guest reviews
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Overall Rating
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9.0 "Terrific location."7.5 "
Great parking , according to 75%." 9.7 "97% thought it waseasy to get to the train station ." 9.8 "City centre within easy reach , said 98%." -
8.6 "Breakfast is good."
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7.2 "Good service."8.5 "85% found the
staff to be very friendly ." 7.1 "71% found therestaurant service to be one of the best ." -
6.0 "Food is average."6.2 "
Desserts were ok , said 62%." 6.0 "Theprice was ok for 60%." -
4.8 "Bad amenities."4.3 "57% thought the
building wasn't nice ." 2.2 "78% thought thefacilities needed updating ." 1.3 "87%complained about the elevator ." -
4.6 "Not very clean."3.9 "61% said
rooms were dirty ." 3.5 "65% said thebathroom was dirty ." 3.8 "Unclean dining area , according to 62%." -
4.6 "Rooms are not good."2.9 "71%
complained about the bathroom ." 1.0 "90% thought they werepoorly maintained ." 3.9 "61% saidrooms were dirty ." 3.9 "Air conditioning was criticized by 61%." 2.1 "79% saidrooms were small ." 3.4 "For 66%, therooms looked old ." 2.9 "71% hadproblems with the shower ." 2.8 "72% foundproblems with the furniture ." 3.5 "65% said thebathroom was dirty ." 3.6 "64% thought thetv was sub-standard ." 2.0 "80% weredisappointed with the minibar ." 3.8 "62%criticized the small bathroom ." -
4.0 "Not very comfortable."3.5 "65% thought it was
too noisy ." 3.9 "Air conditioning was criticized by 61%." 2.1 "79% saidrooms were small ." 3.8 "62%criticized the small bathroom ." -
3.9 "Internet is poor."
Overall Rating
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9.2 "Terrific location."7.6 "
Great parking , according to 76%." 9.8 "98% thought it waseasy to get to the train station ." 9.9 "City centre within easy reach , said 99%." -
8.6 "Breakfast is good."
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6.3 "Service is ok."5.4 "Only 54% thought the
service was professional ." -
4.8 "Rooms are not good."2.8 "72%
complained about the bathroom ." 2.3 "77% saidrooms were small ." 3.9 "Air conditioning was criticized by 61%." 4.0 "60% saidrooms were dirty ." 1.0 "90% thought they werepoorly maintained ." 3.1 "For 69%, therooms looked old ." 2.8 "72% hadproblems with the shower ." 3.0 "70% foundproblems with the furniture ." 4.8 "52%didn't like the balcony ." 3.0 "70% said thebathroom was dirty ." -
4.7 "Not very clean."4.0 "60% said
rooms were dirty ." 3.0 "70% said thebathroom was dirty ." -
4.7 "Bad amenities."4.1 "59% thought the
building wasn't nice ." -
4.0 "Internet is poor."
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3.9 "Not very comfortable."2.3 "77% said
rooms were small ." 3.9 "Air conditioning was criticized by 61%." 3.3 "67% thought it wastoo noisy ."
Overall Rating
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9.1 "Terrific location."
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8.6 "Breakfast is good."
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7.3 "Good service."8.6 "86% found the
staff to be very friendly ." -
5.1 "Average amenities."
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5.1 "Average cleanliness."
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4.7 "Rooms are not good."3.8 "
Air conditioning was criticized by 62%." 4.4 "56% saidrooms were dirty ." -
4.2 "Not very comfortable."3.8 "
Air conditioning was criticized by 62%." -
3.1 "Terrible value."
Overall Rating
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8.9 "Location is great."
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8.2 "Breakfast is good."
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7.3 "Good service."8.5 "85% found the
staff to be very friendly ." -
5.7 "Food is average."
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4.1 "Rooms are not good."0.9 "91% thought they were
poorly maintained ." 2.7 "73%complained about the bathroom ." 4.0 "Air conditioning was criticized by 60%." -
3.8 "Not very comfortable."3.2 "68% thought it was
too noisy ." 4.0 "Air conditioning was criticized by 60%." -
3.3 "Value below average."
Overall Rating
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8.8 "Location is great."7.4 "
Great parking , according to 74%." 9.9 "City centre within easy reach , said 99%." -
8.6 "Breakfast is good."
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7.3 "Good service."8.6 "86% found the
staff to be very friendly ." -
5.7 "Food is average."
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4.5 "Not very clean."3.9 "61% said
rooms were dirty ." 3.5 "65% said thebathroom was dirty ." -
4.4 "Rooms are not good."2.7 "73%
complained about the bathroom ." 3.2 "For 68%, therooms looked old ." 3.9 "61% saidrooms were dirty ." 0.9 "91% thought they werepoorly maintained ." 3.9 "Air conditioning was criticized by 61%." 2.7 "73% hadproblems with the shower ." 1.8 "82% saidrooms were small ." 3.5 "65% said thebathroom was dirty ." -
4.0 "Not very comfortable."3.0 "70% thought it was
too noisy ." 3.9 "Air conditioning was criticized by 61%." 1.8 "82% saidrooms were small ." -
3.5 "Value below average."
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3.4 "Vibe wasn't good."2.9 "71%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.2review from
Excellent location but....... out of date furnishings (espcially bathrooms) quite loud due to trains passing nearby
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6.7review from
Room is very comfortable, outside view is good
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5.7review from
Nice room, good view of Rhine river, excellent restaurant overlooking Rhine river, modern decor, underground parking with quick access to elevator. Price of buffet breakfast was too high for leisure travelers without an business expense account.
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7.7review from
very clean ,and very good location
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5.3review from
cleanliness of the room, view of the room
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6.0review from
Great location and good breakfast, although pricey. Would only recommend it based on the location. I had nothing but problems with the bookings, starting with the booking process initially, which I was assured by booking.com had been sorted. Explained the situation again at the hotel, who made me believe initially that it was all looked after, then 2 days after nobody had any trace of the conversation and I had to forward my email confirmation following an hour of discussion to receive the quoted price. They also still have smoking rooms, so it can smell of smoke if the window is left open over night. I was offered a drinks voucher for compensation and was then initially advised at the restaurant (as they don't have a bar) that this was only for drinks up to 3-3.50 Euro. 2nd waiter was finally helpful, but it left poor view of the hotel.
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7.2review from
We had a problem with our eldest son who was arriving by train late at night. The front desk staff were absolutely terrific at helping us with anything we needed, particularly the young lady who was on duty the evening that we checked in. Extremely helpful and accommodating, she deserves recognition for her friendly and helpful attitude. Also, your restaurant staff were very courteous and friendly. I also appreciated the close proximity to both rail stations, the rivers, and the short walking distance to shopping. Although the restaurant food was delicious, I did find the prices rather high.
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6.0review from
The view of the vineyards and Rhein River was very nice. The location was convenient. The hotel is situated between two railroad tracks that pass approximately 100 yards on either side. The trains run several times per hour throughout the night. If you're a light sleeper, the sound may wake you.
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6.4review from
We came to Bingen for an outdoor jazz festival and the hotel staff handled the event with flexibility. Around 19:30 the wind and rain stopped the music. We went to dinner and returned to find that the music had been moved into a conference room in the hotel. At check out I was charged for breakfast even though I didn't book or request the meal. The staff was very polite and removed the charge.
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8.0review from
Exceptional service. Smart hotel. Good location. No air conditioning
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5.2review from
We requested a sheet or light blanket because the duvets were too hot. The staff said none were available. How could that be if they use sheets to make up the bed?
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6.7review from
Room is very comfortable, outside view is good
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7.7review from
very clean ,and very good location
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7.2review from
We had a problem with our eldest son who was arriving by train late at night. The front desk staff were absolutely terrific at helping us with anything we needed, particularly the young lady who was on duty the evening that we checked in. Extremely helpful and accommodating, she deserves recognition for her friendly and helpful attitude. Also, your restaurant staff were very courteous and friendly. I also appreciated the close proximity to both rail stations, the rivers, and the short walking distance to shopping. Although the restaurant food was delicious, I did find the prices rather high.
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6.2review from
Excellent location but....... out of date furnishings (espcially bathrooms) quite loud due to trains passing nearby
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5.7review from
Nice room, good view of Rhine river, excellent restaurant overlooking Rhine river, modern decor, underground parking with quick access to elevator. Price of buffet breakfast was too high for leisure travelers without an business expense account.
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5.3review from
cleanliness of the room, view of the room
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6.0review from
Great location and good breakfast, although pricey. Would only recommend it based on the location. I had nothing but problems with the bookings, starting with the booking process initially, which I was assured by booking.com had been sorted. Explained the situation again at the hotel, who made me believe initially that it was all looked after, then 2 days after nobody had any trace of the conversation and I had to forward my email confirmation following an hour of discussion to receive the quoted price. They also still have smoking rooms, so it can smell of smoke if the window is left open over night. I was offered a drinks voucher for compensation and was then initially advised at the restaurant (as they don't have a bar) that this was only for drinks up to 3-3.50 Euro. 2nd waiter was finally helpful, but it left poor view of the hotel.
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6.0review from
The view of the vineyards and Rhein River was very nice. The location was convenient. The hotel is situated between two railroad tracks that pass approximately 100 yards on either side. The trains run several times per hour throughout the night. If you're a light sleeper, the sound may wake you.
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6.4review from
We came to Bingen for an outdoor jazz festival and the hotel staff handled the event with flexibility. Around 19:30 the wind and rain stopped the music. We went to dinner and returned to find that the music had been moved into a conference room in the hotel. At check out I was charged for breakfast even though I didn't book or request the meal. The staff was very polite and removed the charge.
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5.2review from
We requested a sheet or light blanket because the duvets were too hot. The staff said none were available. How could that be if they use sheets to make up the bed?
