|"Good attentive and friendly staff."||(in 147 reviews)|
|""Nice hotel, wonderful personal!""||(in 76 reviews)|
|"Good location and friendly staff"||(in 75 reviews)|
|"Room was moldy and smelling"||(in 2 reviews)|
|"The worst hotel in my life."||(in 49 reviews)|
|"The bathroom and room were dirty."||(in 90 reviews)|
|beautiful beach||in 374 reviews|
|basic room||in 355 reviews|
|friendly staff||in 347 reviews|
|beach chairs||in 270 reviews|
|good breakfast||in 232 reviews|
|hotel is good||in 229 reviews|
|food was good||in 204 reviews|
|great location||in 170 reviews|
|room view||in 170 reviews|
|italian restaurant||in 93 reviews|
|master suite||in 48 reviews|
|close to shopping||in 40 reviews|
|lunch and dinner||in 35 reviews|
|like the pictures||in 28 reviews|
|pool area||in 28 reviews|
|nyx||in 27 reviews|
|inclusive package||in 25 reviews|
|la isla||in 10 reviews|
|mold smell||in 4 reviews|
The breakfast buffet was wonderful!
Some of the rooms are ridiculously small and feel damp. The people who clean did not always do a complete job and did not refill the fridge as asked.
Originally booked into a BASIC room and that would be a compliment. The furniture was similar to a thrift store and had one window maybe 3 feet square. The ac worked but could not adju
Amazing place to stay
Our beach front room was always kept very clean, great view, spacious. The staff was always willing to help, super nice and friendly. The included in your stay breakfast was above expectations. Also the hotel is very close to the center. I'd recommend this hotel to my friends. Five stars! I'll for sure come back.
We loved everything.
Overall a good hotel
Complimentary wi-fi. Centrally located--within walking distance to restaurants/shopping. A bus stop right outside the hotel takes you to downtown in under 10 minutes. Beach front. Friendly staff. Modern rooms. Good breakfast.
Construction is going on next door and they work well past midnight--can hear the use of heavy machinery in one of the two rooms I booked. Sheets had stains. Both rooms had a strong odor coming from the drain in the shower. The bar, restaurants, and room service only accept credit/debit as a form of payment, You can hear everything in the hallway from the room.
Great location, great value, great hotel!
The location was excellent. You can easily walk to several shopping centers nearby (or take the city bus, which stops just outside of the hotel). The staff was always courteous and helpful. The view from my room was beautiful and there was live music at the beachfront restaurant every night. I sat on my balcony and relaxed while listening to the music each night. I highly recommend NYX!
There was no hot water for the shower or sink. This led to some very chilly showers on the days I had to wake up at 4 a.m. or 5 a.m. This didn't bother me, but I was on the 6th floor and there's no elevator so be prepared to potentially get a workout.
Mold in assigned room and also replacement room
We were promptly checked in at our 6pm arrival. The room we were assigned had wet tile floors, the smell of mold and visible mold stains on the bathroom walls. We were given a different room that was bigger in a better location. Unfortunately, this room had worse mold than the first room. The climate control intake was full of dust and dirt and was well beyond needing maintenance. Staff was efficient and friendly at the included breakfast.
This hotel its truly amazing! The stuff so helpful, the room are breath taking. Had a huge suite with a huge open balcony with sea view!!! The deinks r just ok nothing special but the food was delicious
Staff is friendly enough, not overly friendly but not rude either. Lots of Europeans, which is fun. Food is decent. For the price is was worth it. LOVE dining on the beach every night by candle light.
Get the all inclusive package! If not they will nickel and dime you for everything including a glass of water. I would go back but only as an all inclusive. Alot of smokers.... And they didn't use an ashtray but not the resort's fault.
I will never stay here again...
I liked the building. It is beautiful. The beach front pool and restaurants are great with life music. It is a clean place. If you like to take photos, this place lends for great backgrounds
The worst part... the only time i used my debit card was in the lobby ATM.. When I returned from my trip, charges starting appearing from Mexico, Dubai, and other countries! My bank is great so I'm not even concerned, other then I am without a debit card for one week. By the way.. $2k in charges, yes, they went all out. Glad they will get nothing because I caught it early (not the hotel, but whoever stole my number from the ATM) I paid the hotel of course. I don't like my room cleaned while I'm there so I placed the Do Not Disturb sign. Guess! Yes, they walked in on my fiancee, and another day they walked in and did the bed. By the way, they went through out things. How do I know, If you travel much, you know where your things are. Nothing taken except my privacy and well my money from the ATM. The cleaning staff is grumpy but the behind the counter staff is a lot friendlier. The only reason I stayed is because I was going to leave the first day I got there and search for another hotel, but they game bigger room. And by bigger, I mean a regular size hotel room with only two towels and a floor mat. Wait, two towels? lol All I can do is laugh and now I know to just go for a big chain hotel like I usually do and skip the romanticism. I will make up for the romance with dinners and shows. Thank you for reading. Good Luck
Malls within resonable walking distance in both directions.
The basic room in which we stayed desperately needs a renovation. The room didn't have a working safe, as the lock was broken, and the fridge didn't cool either.
Moldy room, noisy late night bar music, lousy fron
The location is good; a short walk to the luxury shopping at La Isla Mall.
Upon checkin, we were surprised with an upcharge of $52 for an additional guest. I had booked two rooms for a total of three people for $368 for one night. The website stated that the rooms were two person occupancy. When I explained to the staff that we were only going to be there for a few hours as we had a 4:00 a.m. departure, the staff was unwilling to make any concessions. When I arrived, there was no concierge at the taxi driveway. I lugged four bags up a flight of stairs in hot sticky late afternoon weather. Upon entering the lobby, the staff ignored us and made no effort to hold open a door or assist with luggage. The room was moldy, dingy and poorly lit with fluorescent lighting. The pillows were thin and inadequate for a room at this price point; there was a top sheet, but no blanket or any sort of comforter. Just a sheet. The pool, and surprisingly, even the hot tubs, were full of young and loud children. The water in the shower never reached above a slightly warm temperature. There was no lock provided for the old-style room safe in the room. The wifi did not work in the room at all. The concrete construction of the room made it impossible to get ANY cellular service in the room. After having dinner, we returned to the room at 11:00 p.m. and there was a live band performing in the pool bar no less than 15 feet from our room. There were no visible patrons, only a band and a couple of bartenders. Upon checkout (at 4 a.m.) there was no staff to assist with luggage, so I, once again, schlepped the bags down a long staircase to the taxi staging area. A security guard was roused from sleep and kindly called a cab for us. This hotel is an example of why I no longer stay in Cancun; the towns further south are much more calm and relaxing. I am typically a very positive reviewer, but this hotel is substandard and the staff does not seem to care. Stay elsewhere if you can; NYX it off of your list of prospective hotel accommodation providers.
First room they gave us was an old room, with rusted lamp shades, cloth shower curtain with mold, hard dryer plug fused and melted to the outlet (when I confronted the front desk about this she told me "did you call maintenance?"... for what? so they can rewire the entire room??), we arrive and there was a plate of discarded food on the building steps, when I told the front desk she told me that it was room service... 20 hours later the plate was still there. After the first night thy switched us to one of the new rooms, still had an ancient mattress, and the pipes smelled like sewers when you flushed. NEVER AGAIN.
"Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of Costa Occidental de Isla Mujeres National Park, La Isla Shopping Mall, and Cancun Interactive Aquarium. Cancun Convention Center and Chac Mool Beach are also within 2 mi (3 km). "
based on 1,895 reviews
Policies vary by room type and provider.
Hotel Nyx Cancun All Inclusive is located at Blvd. Kukulkan, Manzana 52, Km 11.5 in Hotel Zone, 5.3 miles from the center of Cancún. Acuario Interactivo is the closest landmark to Hotel Nyx Cancun All Inclusive.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hotel Nyx Cancun All Inclusive.
Yes, Hotel Nyx Cancun All Inclusive offers free Wi-Fi.
Yes, Hotel Nyx Cancun All Inclusive offers free parking.
No, Hotel Nyx Cancun All Inclusive does not offer free airport shuttle service.
Hotel Nyx Cancun All Inclusive is 9.3 miles from Cancún. Hotel Nyx Cancun All Inclusive is 42.8 miles from Cozumel.
Yes, Hotel Nyx Cancun All Inclusive has a pool onsite.