Punta Cana Hotels

Typical bait and switch. Apparently we were told that every single room near or walking distance to the beach was not available. This was the case even though i booked six months ago. They literally put us in the last building on the property. The LAST building. It was even past the reception (or before if your coming off the street). It was like almost next to the street. This is ridiculous. When i spoke to Arnaldo, whom i was told was the manager (yet i saw no identification) he could offer nothing to help. No solution. No discount. No hope. My mother (who has never been to punta cana) is very upset. The hotel expects us to wait 10-15 to take a train to the beach (which is a 10 minute train ride away). If he really was the manager, he didn't solve anything. I am so disappointed at this experience. We are paying over $1,200 USD for 2 nights and this is what we are getting for it. Please avoid this hotel at all cost. If they actually act on it after i post this i will let you all know. Electricity went out on my last day. Some drinks were not included (therefore this was not all inclusive).

It reminded me of the melia caribe tropical hotel and resort, but cozier, hence easier to find family members when you pick a place for a wedding & not as costly. The wedding went well. I do not know if it was the actual hotel experience because I was touring the countryside 2 days prior to check-in, but 2 days into my hotel stay, I was invalid in my hotel room with a severe bout of diarrhea and fevers. Also, in the Family buffet, you get these scantily clad women at the only entrance / exit of the buffet haggling you for photos with them. Maybe this flies with the Europeans, but it's kind of embarrasing when you have a 3 year old.

They did have some premium liquor which was better than many all-inclusive places I have been. Pool in our area was nice with fairly low occupancy and lots of places to sit. Only one buffet for breakfast and dinner. Huge complex, but it seems to be several hotels in one and some things were not accessible to us, like the other 2 buffets onsite.

Beach was great! Several front desk staff and restaurant servers had very nasty and rude personalities; no remote control for TV and did not get one for 2 days despite asking repeatedly; food in main buffet was not kept very hot; I got Traveler's diarrhea while there because of the food; housekeeping did not clean room twice! I had a butler, who was not very responsive or helpful; I had to complain and act crazy with the front desk in order for them to do their jobs with regards to my room, room service, my butler,etc. I felt like I was working because of the lazy service instead of enjoying myself! Never again!

Pay the extra cash and go to a decent hotel , had to move rooms ,room was filthy and outdated, bedding stained and unable to lock the door between the adjoining room that was occupied with guests that I was not travelling with nor are you able room door

I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.

food was ok. the view in really good. the cleanliness of rooms are really poor. at night is very noisy even at the rooms. the room service is always late (after 2 or 3 hour after your request!!). Attention by the staff is really bad. It is not worth the 5000 to 600 per night at all. you can find several hotels all-inclusive in the area with much better service. I think they have sacrifice money by attention as they focus in large number of people. I felt like a code bar , there ins't personalize attention as you expect for that value.

GREAT BEACH AND DRINKS BAD FOOD, TERRIBLE CUSTOMER SERVICE, THE HAVE TO CHANGE ALL THE EMPLOYEEES,

Very nice pools, sizeable clean rooms, friendly staff, pretty grounds. Tried to charge more than we booked for; problem getting adjoining rooms; seaweed-filled ocean; mediocre food and slow waitstaff, zero entertainment on the Royal side. A bit dull.

Location Staff rude Non English speaking Food ok Lots of walking Levels of restaurants not everyone can eat at Mini bar was 4 pops 2 beers n water is all no liquor

I like the beach and pools Not good nigth shows ,

Good seaside view. Nice big beautiful room (I had platinum suite). About 10 different tipes of fresh juices for the breakfast. The room was full of mosquitos! Was impossible to sleep. The food at the restaurant was really too salt. Some of the items were impossible to eat.

Some of the staff tries to do their best but they are poorly trained, hotel is understaffed, inconsistent with services provided from one day to the next, ie cleaning rooms. Maybe a 3* hotel, not more!! Bar service was poor (except Serapio) and premium alcohol was hidden for those who have a right to it and one had to constantly ask for premium alcohol to be used in drinks - answer was sometimes "I don't have any". Food was mediocre and there was no variety. The beach bar was not open, restaurants were open arbitrarily when they felt like it (not every night), meals were not served as we were told - no breakfast at all at the restaurant by the beach. My companion got food poisoning on our last day - the manager (Diana) refused to take responsibility for this and had an attitude. Additionally, the sister hotels were not accessible to us (renovation??) and the VIP beds were occupied by people who should not be using them. Dissapointing

staff, location the food was horrible

We appreciated great location, especially the beautiful white sandy beach, fantastic all inclusive programme, food in big quality and quantity, friendly staff,... No complaints at all... Everything was all right...

They change my room the first day to be closer to my family for the wedding The food was OK

Kids club staff were nice Beach was not that great, lots of seaweed at times. Front desk staff was so rude and just overall not pleasant. Food was ok but not worth the money