Services and conveniences
Basics
Dining
Bathroom
General
Family friendly
Pool and spa
Outdoor
Accessibility and suitability
Parking and transportation
Media and entertainment
Things to do
Health and safety
Fitness
Laundry
Bedroom
Workspace
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the resort?
The resort offers a variety of amenities for both kids and adults, including a lazy river, mini golf, beachfront access, and a spa. Guests can also enjoy daily animations and shows, as well as a range of dining options such as So-Cal, Guy's Burger, Italian Gusto, and beach BBQ.
How is the quality of the food at the resort?
Guests have praised the delicious food options available at the resort, including a complimentary breakfast, various restaurants, and a coffee shop. However, some reviewers have mentioned that the food quality was inconsistent and that access to restaurants was limited for non-star class members.
What practical amenities are available for guests?
The resort provides practical amenities such as enhanced cleaning, hand sanitizer in guest accommodation, daily housekeeping, and contactless check-in/check-out. Additionally, guests can enjoy a fitness center, spa, outdoor pool, and laundry service during their stay.
How is the customer service at the resort?
Guests have appreciated the friendly and attentive staff at the resort. However, some reviewers have mentioned slow check-in processes, slow response from butlers, and challenges with communication and special arrangements for celebrations.
What are the best times to visit the resort?
The high season at the resort is in March, while the low season is in April. Guests can plan their visit accordingly to enjoy the resort's offerings and nearby attractions.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book Excursions in Advance
Guests recommend booking excursions in advance to avoid high taxi costs and ensure availability.
Consider Room Selection Carefully
Some guests suggest being specific about room preferences to avoid disappointment upon arrival.
Be Mindful of Seasonality
Consider visiting in April for lower rates during the low season.
Be Prepared for Additional Fees
Some guests mention extra fees for activities such as the arcade, trampoline, and flow rider.
Plan Dining Reservations Wisely
Guests advise that making dinner reservations can be chaotic, and some restaurants may have limited seating or be closed, impacting the dining experience.
Opt for Star Class Package
Consider upgrading to the star class package for benefits such as preferred treatment, top-shelf drinks, and a personal assistant throughout the stay.
Be Aware of Transportation Costs
Guests caution that taxi fares can be expensive, so it's advisable to plan for transportation costs in advance.
Check Butler Service Reviews
Some guests had mixed experiences with the butler service, so it's recommended to inquire about the service before arrival.
Consider Nearby Attractions
The hotel is located close to various attractions, so guests may want to explore nearby places such as Playa Langosta and the Cancun Golf Club at Pok Ta Pok.
Be Mindful of Social Distancing
Some guests noted that social distancing measures were not consistently enforced, so it's advisable to be mindful of this during the stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | March | $402 | $387 |
Cheapest month to stay with an average 19% drop in price. | Most expensive month to stay with an average 58% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
The cheapest month to stay at Planet Hollywood Cancun, An Autograph Collection Resort is September, with an average nightly rate of $336. The most expensive month is December at $618 per night.
The cheapest day to book Planet Hollywood Cancun, An Autograph Collection Resort is Thursday, with an average nightly rate of $331. The most expensive day is Tuesday at $576 per night.
To get the best price at Planet Hollywood Cancun, An Autograph Collection Resort, book around 10 weeks in advance. This could save you approximately 16% compared to booking last minute.
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
9.2 mi | Cancun | 17.9 mi |
