Planet Hollywood Cancun, An Autograph Collection Resort
Photos of Planet Hollywood Cancun, An Autograph Collection Resort
Overview
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Amenities at Planet Hollywood Cancun, An Autograph Collection Resort
- Beachfront
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Entertainment staff
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fan
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Pool and spa
- Private pool
- Spa and wellness center
- Massage
- Pool bar
- Spa
- Outdoor pool
- Pool towels
- Pool with a view
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet paper
- Bathrobe
- Private bathroom
Family friendly
- Cribs available
- Child pool
- Kids meals
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Coffee machine
- Dining area
General
- Beachfront
- Executive lounge access
- Family rooms
- Seating area
- Telephone
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Pets not allowed
Parking and transportation
- Free parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Balcony
- Garden
Things to do
- Gift shop
- Evening entertainment
- Beauty salon
Bedroom
- Alarm clock
- Sofa bed
Laundry
- Iron and ironing board
Workspace
- Desk
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Planet Hollywood Cancun, An Autograph Collection Resort
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the resort?
The resort offers a variety of amenities for both kids and adults, including a lazy river, mini golf, beachfront access, and a spa. Guests can also enjoy daily animations and shows, as well as a range of dining options such as So-Cal, Guy's Burger, Italian Gusto, and beach BBQ.
How is the quality of the food at the resort?
Guests have praised the delicious food options available at the resort, including a complimentary breakfast, various restaurants, and a coffee shop. However, some reviewers have mentioned that the food quality was inconsistent and that access to restaurants was limited for non-star class members.
What practical amenities are available for guests?
The resort provides practical amenities such as enhanced cleaning, hand sanitizer in guest accommodation, daily housekeeping, and contactless check-in/check-out. Additionally, guests can enjoy a fitness center, spa, outdoor pool, and laundry service during their stay.
How is the customer service at the resort?
Guests have appreciated the friendly and attentive staff at the resort. However, some reviewers have mentioned slow check-in processes, slow response from butlers, and challenges with communication and special arrangements for celebrations.
What are the best times to visit the resort?
The high season at the resort is in March, while the low season is in April. Guests can plan their visit accordingly to enjoy the resort's offerings and nearby attractions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book Excursions in Advance
Guests recommend booking excursions in advance to avoid high taxi costs and ensure availability.
Consider Room Selection Carefully
Some guests suggest being specific about room preferences to avoid disappointment upon arrival.
Be Mindful of Seasonality
Consider visiting in April for lower rates during the low season.
Be Prepared for Additional Fees
Some guests mention extra fees for activities such as the arcade, trampoline, and flow rider.
Plan Dining Reservations Wisely
Guests advise that making dinner reservations can be chaotic, and some restaurants may have limited seating or be closed, impacting the dining experience.
Opt for Star Class Package
Consider upgrading to the star class package for benefits such as preferred treatment, top-shelf drinks, and a personal assistant throughout the stay.
Be Aware of Transportation Costs
Guests caution that taxi fares can be expensive, so it's advisable to plan for transportation costs in advance.
Check Butler Service Reviews
Some guests had mixed experiences with the butler service, so it's recommended to inquire about the service before arrival.
Consider Nearby Attractions
The hotel is located close to various attractions, so guests may want to explore nearby places such as Playa Langosta and the Cancun Golf Club at Pok Ta Pok.
Be Mindful of Social Distancing
Some guests noted that social distancing measures were not consistently enforced, so it's advisable to be mindful of this during the stay.
Location
What's nearby
- Gran Puerto7.4 mi
- Puerto Juarez7.5 mi
- Puerto Cancun9 mi
- Glorieta del Ceviche9.2 mi
- Estadio de Beisbol Beto Avila9.6 mi
- Estadio Olímpico Andrés Quintana Roo9.7 mi
- La Gran Plaza10.6 mi
- Cancun Golf Club at Pok Ta Pok11.3 mi
- Cancun Convention Center11.6 mi
- Hard Rock Cafe Cancun11.8 mi
- CoCo Bongo Cancun11.8 mi
- La Isla Shopping Mall12.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Planet Hollywood Cancun, An Autograph Collection Resort
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $413 |
Average price (weekend night) | $367 |
When to book a room at Planet Hollywood Cancun, An Autograph Collection Resort
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Value for money | 7.3 |
|---|---|
Distance to city center | 9.2 mi |
Nearest Airport | Cancun |
Distance to airport | 17.9 mi |