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We stayed at the Town center Marriott in Boca twice this month for 2 nights each and both times they did not do housekeeping (towels, clean bathroom, make beds) on the second day. We made sure the do not disturb sign was not on the door. Nice hotel and good value through kayak but having to ask for towels on the second day in such a hotel is less than expectations.
Location was perfect. Vallet was awesome! Unfriendly staff at check in Only 2 towels in bathroom upon arrival No safe in the room The refrigerator was turned completely off and we had to pull it out of the cabinet to figure out how to turn it on.
Staff was very stuffy shuttle service not advisable hotel greatly under stall in summer
When I showed up around 9:15p, the desk receptionist was fast, accurate and very nice in getting me checked in. he provided me with a room option that was good for me and I appreciated it. I was checked in within minutes of arrival. A very good experience. the room was neat, clean and very comfortable. The bed and reading chair were very suitable for the space and I was able to work effectively. I had some confusion on where some outside walking options existed. I was there for a conference and did not feel the conference rooms were marked well from the hotel lobby. Early in the morning, prior to 8 am, there was cleaning activity next door in an adjoining room. I felt this was too soon.
The room was very nice, clean, well furnished-- everything I would expect in a higher-end hotel. Staff was pleasant, location near shopping center was convenient. Temperature in the common areas was freezing! The hotel restaurants were closed in the afternoon.
Pool area and location are very good. Bed was comfortable but pillows were too small Tv didn't work. Had to call for a repair. Toilet paper was just placed on the vanity. No toilet roll dispenser. Air conditioner is very loud and could not sleep.
Clean and nice. Great pool Perfect location.
Although, getting into my room was a pain, the room was extremely clean and so was the pool area. (disclaimer: the pool is not as big as it seems in the picture at all) Four times when I tried to enter my room my key wouldn't work, so I'd have to go down to the lobby and ask them to fix it. It wasn't my key, it was the door! Surprisingly enough after 4 times trying to enter my room, you could imagine that I was a little upset; the staff did not apologize or even offer me a different room but they sure did take their sweet time to fix it.
Nice to have a fresh and healthier place to eat. They had a total gym with no connectors to use the machine. House keeping was rude and never smiled or acknowledged you.
The Tea and Coffee house on the second floor. And the Farmer's table adjacent was good. Convenient to many business venues and restaurants. Very basic. Not a four star hotel. Pillows were so bad I went out and bought my own.
Great location and value Was undergoing maintained on the pool
The room, bed, location, and property were all very nice. They must have an issue with their fire alarm system because it went off near the same time both nights of our stay. Right around midnight. Staff did not say anything or ever apologize.
The staff were so accommodating when we stayed for 8 days with an 11 month old. We could not have asked for better service or more understanding and kindness. Great gym! They should really do a free breakfast. The tea lounge is great but it is very pricey. $3 for a cup of tea in the morning! At least a complimentary continental breakfast would really make this visit perfect.
Pool area and restaurant was great. Finishes in rooms (e.g., bath) were surprisingly dated for a Wyndham. Clearly converted from an older hotel. But they were clean.
Good location. Good service. Clean and looks great No refrigerator
Nice comfortable hotel. Liked it.
Pool was lovely. Staff was friendly Dirty pillow case the first night and then the next day, the cleaning staff left a dirty washcloth that wasn't mine on my bathroom floor and didn't refill the toiletries.
No balcony in room
Free breakfast for kids Decor Pool bar and restaurant Outdoor space for sitting and lounging Sheets were very soft Low quality pillows Too few towels both in room and pool side No drawers in room-all Shelving and storage were open/visible Toiletries not replaced well-we stayed 5 night
Staff was incredibly attentive. Very clean. windows have a GREAT blackout shade, but there is no semitransparent shade to let light in while still having some privacy. most rooms face the parking lot and on the first floor there are cars only 15 feet away. no refridgerator
Including trial sign in and sign out quick and easy They did not have two bed room despite reservation for same
Pool was great. Rooms were very comfortable and clean.
Staff helpful, friendly Bedding needs replacement
This is not a four star hotel--more like a fancy 2.5 star place
To start, they tried to put us in a lesser room then we booked. The rooms smell musty/moldy. Bed sheets were not changed daily. Housekeeping straightened up, but did not CLEAN! The same room service tray sat outside the room next door for 3 days! No information in rooms about amenities or services - when asked at the front desk, we were given a xeroxed sheet of paper that didn't offer any real information. Glad we did not spend a lot of time in room! Would not recommend this hotel and would not stay there again. The only good thing was the location.
The hotel is in a nice location and the room had a nice lush garden patio. The pool had a tiki bar that was convenient and well maintained. Everything looks nice until you enter the hotel room. The hotel seems to be in need of updates and repairs. it was fine for a quick overnight stay.
Close to everything Two tvs only one worked
Loud construction noise
Location and while there was nothing special about it you could see the staff/ownership made a real effort. An extra amenity fee. I've never paid one before and didn't I got anything for it.
Great price for the location. Nothing to write home about in terms of the interior of the rooms but was clean.
Location, pool, easy check-in. Restaurant and tiki bar on site. A/C, ice machine, refrigerator, everything worked as it should. Friendly staff. A couple roaches came out of the microwave.
Nothing The room was dingy; the mattress was old and uncomfortable; the towels and other items were cheap And of poor quality; there was no writing surface in the room.
Hotel had all the basic amenities we needed while our family stayed for three weeks until our new home was ready to move in
My wife and I weren't sure how many days we'd be in Boca until we got down there and were pleasantly surprised. There was plenty of parking, the lobby was nice with a very friendly staff. The room was great and new, and the pool was a great size by the bar and restsurant. The hotel wasn't on the beach or by Mizner Park, but in a good area to explore all of Boca. The only down side was the complimentary breakfast. It included coffee, danishes, and bagels. Eggs and juice were extra.
They don't have HD channels on their televisions, which is a bit disappointing. Also, the hotel just feels dark. I wonder if a color scheme change can improve the mood.
I liked the overall appearance. But as we discover all too often is that beauty is only skin deep. My reservation was messed up by the staff and they were extremely rude. Even with a do not disturb sign the house keepers continued to knock on the door at early hours and the desk staff would call constantly. I will never again be using this location even in the case of an absolute emergency.
Too much money for a run down hotel
I had to change roommate 4 times due to having no hot water, the room smelled like mold, the smile detector was beeping, the noise of the dumpster begins the room. Awful experience. They have older rooms which ate less than one star And the newer rooms are 1.5 stars. Would NEVER recommend this hotel
Helpful front desk that obliged with directions to a bank, even tho it wasn't near the miles she said it was. My room was outside a staging area for the housekeepers. They started chatting - and chatting - at 7 am pretty oblivious that they were just outside guestrooms. Not the wake up call I expected or wanted.
When we arrived we asked if we could see a room sine the previous place we booked had roaches they were very friendly and said sure gave us a key and we checked it out it was very clean and bug free we booked it online right from the room. We went to the front desk and requested the same room that we looked at which we got along with free breakfast for myself and husband for the week water and chips at check in and we were on our way to the room There were a bunch of construction workers there that wanted to sneak people in and out all night long they kept propping the gate open with bricks thanks to the mantainance guy he had to go back and shut it several times to make sure people weren't just coming in and out especially if those people are people that shouldnt be there. Other then that no complaints everything was great including the staff The omelette lady was excellent such a hard caring worker that cares about doing a good job and excellent with the customers, those workers are hard to find and are few and far between. Overall excellent experience and we will be back!
I think Guest suites offers good value for the accomodations. It was quiet and relaxed Only did not like the tv, thought the channel selection was limited and the quality of the image not so good. Not really a deal breaker.
The front office staff did not appreciate that we did not book the room directly from Ramada. We had requested a room with a king bed, my husband and I had the worst night's sleep, we had showed our confirmation of a king bed, and they scoffed at our request, due to the fact we booked on "one of the sights".
The Ramada was conveniently located across the street from Embassy Suites where I attended a real estate seminar. The staff was friendly and anxious to please. The rooms were clean and cozy. I enjoyed the free buffet breakfast. The bartender at the Seabreeze was friendly and hard working. I was not happy with the menu at the Seabreeze restaurant as there were very limited healthy choices. The drink choices at the bar were also limited.
Restaurant food is delicious and the service is awesome. The views are lovely. The beach resort is accessible by shuttle and is worth the ride, very beautiful. The best things are the staff and the view Everything is way overpriced, starting with the $40 a night mandatory valet parking to the $35 per person breakfast. If you don't have a car you don't have a choice, so it gets expensive. The rooms are nice but there is very low water pressure in the shower and the sink. No soundproofing so you will hear everything your neighbor's are doing (I.e. The screaming infant in the adjacent room).
Great value and amenities. Nothing
If I could get a $100 price at every Embassy suites I would always stay there. I travel for business
The two rooms The hidden location
The staff is very friendly and quick to help if we had requirements. The room was clean and well maintained. We were visiting with friends, but found lots to do with nearby beaches, gardens, an excellent city walking trail, and good restaurants.
Clean and convienient.Great breakfast. Need more valet folks to park cars.parking is limited. many of the staff know little english.
Overall cleanliness Construction during our stay; workers outside on our balcony made the stay uncomfortable and we felt we had to keep our curtains closed most of the time.
very comfortable hotel in the neighborhood of great shopping mall and restaurants. Only 45 minutes from Miami. no we loved it.l
We were placed in a room alongside 4-5 teenagers who were incredibly noisy in the hight. My wife finally got up and yelled at them and they quieted down. Your front desk should know better than to place teenagers anywhere except isolated from the rest of the guests.
The location is good Id you want to stay in Boca. The rooms were unclean. That is my first priority and they failed miserably. Used band aids, gum, dirty carpets, common areas. Really disappointed.
The location was ideal. And, although the food was mediocre at best, the free breakfast buffet added to the overall value for the total cost of the stay. Likewise, the fact that parking was free made this property a better value than other area properties we considered who charged for parking, resort fees, etc. The physical plant was a hot mess (literally and figuratively)! Woefully inadequate air-conditioning left lobby frigid, hallways steamy, and wild variations even within the suite. The plastic bathtub was cracked and peeling, and the "vintage" sofa sank down to the point that we could not sit on it. The entire property reeked of mold/mildew. The maid service was poor, and the housekeeper we met was downright surly and acted as if our presence was an imposition. The gift shop had weird posted hours (closed all afternoon), and then it wasn't even open during the posted open hours! The front desk staff at check-in treated us like second class citizens because we had booked through Kayak instead of Hilton Honors. Whenever we stopped by the front desk, the staff was too busy socializing to interrupt their conversation to help us.
The food From The room service restaurant was amazing. Best part of our stay.
Large rooms with door between bedroom and living area. Clean, courteous staff, free full breakfast Lot of noise from children there for a softball tournament
We loved how family friendly this hotel was. We were also happy with room service, breakfast and cocktail hour. We'll be back. N/a
The hotel is connected with the Boca Raton Resort and club therefore all the facilities at the main hotel are available for quests at the beach club the beach club can get very crowded on the weekends especially holiday weekend since it is not just a hotel but also a private country club.
Arielle is the best bartender ever!!!
Bathroom very dirty, have taken pictures, not cleaned properly.
I wish they would have said upon checking in that breakfast was not complimentary . Then I would not have been charged $15.00 for the breakfast
We enjoyed our stay! Clean, comfortable, welcoming , luxurious at a great price..... Would definitelly stay there again...
Friendly staff that did what they could to improve the situation- cannot fault them for a poorly maintained facility Initially given a room that stank of mold & mildew, which staff changed on second day at my request. Fire alarms went off two nights in a row (once at 3:30am and the second day at 11:30pm). Rooms are worn (peeling paint, broken ice buckets, chipped furniture) & internet is slow. Maid service left me dirty towels.
Fire alarm woke me up twice had to rush downstairs scantily clad and wait outside till it was ok to go in again
It was clean and appeared to be in "new" condition. Excellent value for the price I paid. There was not anything that I did not like about this property.
Very clean and comfortable. New, updated furniture. Nice clean pool and hot tub. I've stayed at the Westin multiple times, which is a far more expensive hotel than this one, and I felt this one was just as comfortable and luxurious. It's in a GREAT locAtion; walking distance to a beautiful movie theater with a restraint and an entertainment place for kids with mini-golf, an arcade, and go-karts; a 7 minute drive to a great mall and multiple nice restaurant such as Capital Grille, Cheesecake Factory, J. Alexander's & P.F. Changs.
Staff was friendly and helpful. especially at front desk no
I booked 3 nights here with my girlfriend. This hotel seemed like the best deal in the area as far as wanting an ocean view and a balcony. The fridge in the room was a great plus, we were able to buy drinks and snacks to keep in the room. The beds were comfortable, although extremely warm, just turn the thermostat way down before going to bed. The restaurants in the hotel were very good for breakfast and lunch. The night desk person was very rude. We got back to the hotel one night around 11:30pm and wanted to know if room service was still available or if any of the restaurants were still serving. We waited at the desk for a few minutes before finally calling the hotel from one of our cell phones. The night desk person came out of the back to answer the phone, which was us standing there waiting on her. She rudely told us that she had too much work to do and could not stay at the desk. I would understand going to the back room around 3-5am, but this was 11:30 at night, people were still coming and going, bars and restaurants in the area were still open. I suggest this hotel give this person work they can do while at the desk.
You can't get any closer to the beach than this and there are restaurants within walking distance making it perfect. The only small downside is that the underside of the duvet covers are a bit slippery so they kept falling off the bed throughout the night.
The room size Balcony is not really a balcony Mold in bathroom Found black hair and dirt under the bed sheets it looked like someone used the bed sheets before
The hotel has really become special ever since it was taken over by Wyndham. They did an amazing job cleaning the property up and making a top notch hotel. The staff is fantastic and the rooms are comfortable offering amazing views of the ocean. A perfect place for anyone looking for a place to escape the winter up north without having to go to Miami or Fort Lauderdale. Not a big complaint but the pool could be a little bigger. When you have some kids in there it can feel a little small.
My daughter and I were touring colleges and stayed here one night. It was nice and clean. I don't like to stay at hotels/motels wth the entry door to the room opening to the outside. I usually choose the interior door style in hotels but we compromised on this and will say, we still felt safe. It had wonderful garden outside our room and adorable lizards too!
Very friendly staff and clean Air-condition as standard way too cold (in every hotel in the us we visited)
Nice big clean room, nice shower head and plenty of hot water and water pressure, plenty of blankets and pillows and really nice soft plush towels. Long walk from lobby or parking lot to room which was hard carrying a lot of luggage and it was very cold outside, doors open to outside so it's more like a motel than a hotel.
The AC vents were disgusting and old. The bathroom was gross
My husband and I loved this place. We only stayed for one night but their services there was great! They offered free breakfast located in a nice closed in area in the hotel. There's a pool and jacuzzi as well. Rooms were very clean and staff were simply amazing.
First off, let me say this hotel has the most comfortable beds I have ever experienced!!!! Best nights sleep I have had in years (including my own bed). I am sure it has something to do with the memory foam mattresses. The staff was extremely helpful. I missed breakfast hours at their cafe in the lobby by about 20 minutes, but the ladies behind the counter made a few breakfast sandwiches for us anyway. The rooms were clean and well stocked. The only con I have about this hotel was the pool area. While perfectly adequate, the pool and whirlpool was not very large and lacked that decadent atmosphere seen all around Boca Raton.
The bed was so comfortable, and room was very clean. Staff was pleasant and kind. The location was good because it was near a little strip mall, but also right by a highway. Could hear the traffic. But small price to pay for a nice care free weekend.
Overall very good service and pleasant staff. They front desk was very accommodating and the price was right. The rooms smell a little moldy, but that may be just south Florida's climate and the first floor room.
The location was perfect for me close to mall close to where my personal meetings took place and close enogh to airport. Desk staff was helpful all 3 people I had dealings with. none
I never Had my Room. I had a booking reservation and they were not able to give me a room. How come i could have a room that i booked from cheap flights?
Rooms, pool and breakfast was great poor wi-fi due to being at end of hall
Convenient location Bathroom fixtures aren't up to expectations for this grade of business hotel.
It was quite nice to be in a hotel that was on the quiet and subdued side. This hotel apparently does not have a catering facility or a night club. As such it was quiet.
because i payed and when i got to hotel my confirmation was no good cause they didnt have a room i had to sleep in my car have a supervisor with the cooperate office call me jay oringer 5165327338
Train whistles pierce the night. No soundproofing evident. Exorbitant parking fee assessed without warning. They even charge for the kind of courtesy items that other hotels offer without a fee (toothbrush, etc.)
The staff and Managers were great! The first room I had to move, due to loud neighbors up all night and morning. I moved to a room on the upper floor with bugs in the bed, on the floor, and on the furniture. The final room was better. However, due to my other experiences, would never go ba
The staff is very nice, and the Residence Inn brand is usually that wouldn't disappoint in any way. The location near the train tracks is incredibly inconvenient during the sleeping hours. I am NOT a light sleeper by any means and I was awakened 3 times during the night!
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This guest did not leave comments about this hotel.
Only about 5 miles away from where I was working (Gumbo Limbo Nature Center). Quick access to I-95. Room had a full size refrigerator, oven and microwave, with cupboards stocked with dishware, glasses, flatware, pots & pans and untensils. Nice beds. Icemaker in the refrigerator wasn't working, however staff brought a bag of ice to the room, and gave me a second bag of ice on checkout.
Dog friendly Contruction
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We were in between homes. This was exactly what we needed. Grateful to have a place -clean, comfortable and priced within our means- that offered us all of the necessary amenities to feel right at home. Great staff, Thank you!
The room space and free breakfast. Horrible experience. The rooms have a strong musty and mildew smell. It was hard to breath. We requested at midnight a room change and the nice lady helped us change, the second room was a little bit better but still the smell was there. We got sick after
Very Clean. staff was very accommodating. Very satisfied none
Location, price, accommodations, friendliness of most staff. Stayed here for over 2 weeks, 1/2 way through our stay our water began to smell intensely of chlorine. It was undrinkable.
Great ocean views from upper waterside of hotel, easy beach acces, close proximity to lovely east Boca Raton and immenities, clean, modern, updated facility. Parking fee?? Seriously??? No bathtub...stall shower only....hot water took forever to show up in sink and shower
Very Bad maid service. They did not clean the room at all, just made the bed
Clean room....nice view of waterway....out side bar/restaurant was a great relaxing spot.....good drinks, food and music.
A big, clean and comforable room - with a wonderful view from the balcony. Great position on the water, where water sports are available. Nice waterside bar and a top floor restuarant. The hotel appeared tired and in need of some sparkle - the bad food smells that greeted me on arrival at reception was very off putting. Although the hotel is in a good position - the main (and better) beaches are a mile or so away.
excellent room cleanliness--nice breakfast area in the Am
Nice but rather old. Needs renovation Old
the views the workout room was small and had no ab machines
the beautiful views and excellent location. the "included" amenities were a nice perk, and the covered valet is great for Florida weather there was a slight "musty" smell in the room, and the balconies could be more private...possibly plaster the dividers.
Everything ant Waterstone Resort was great. Attentive and friendly staff members, clean, beautiful and comfortable room, outside amenities ( various leisure areas, pool, restaurant), delicious food and drinks. My #1 choice when we will visit Boca Raton again.
The location is spectacular. Beautiful water views and easy access to shopping and restaurants in Boca. The beds were comfy an sheets were clean. Nice TV in the room. There was a fitness facility. Free parking. The little things reallly detract...like the maid leaving the coffee pot not cleaned and old coffee cups on the counter. The faucet in sink sprayed water all over the counter. Having to call for washcloths every day. Both main elevators out of order on a Saturday night. Tired wallpaper, carpet, bathroom fixtures, drapes. A desk and proper chair for work would have been better than the round table and broken lounge chair that was provided.
The hotel was very peaceful and a nice place to get away for a few days. The housekeepers were very polite and pleasant.
We enjoyed sitting on our balcony, watching the boats go in and out of the inlet.