Scammers! Charged for insurance when we’re already covered, lots of add ons not explained, said the car had gps, it did not, Ac did not work. And the day after we rented, they tried to charge 2,000.00 to my card! Luckily card company caught it! I then cancelled my card immediately so they couldn’t attempt to charge anything else. Car was dented and scratched all over! I took a movie so they couldn’t come back to us. You should take off your web site! Ghetto!!!!!!!!
Beware! Their pickup location is so far that it took an hour to get to the rental counter. First a bus to the rental area, but since then a second pickup for which I waited 15 minutes. Definitely can't maximize. The car also was a cheaper non major brand with uncomfortable seats. The upside was the car didn't smell. If you're going to use an offsite (not at the airport rental section due to space limitations) I recommend NuCar (though check mileage) I used them before and they're friendlier. The problem is that on a short trip you lose an hour on pickup and need to plan to arrive at airport an hour earlier. I also felt this company had little flexibility (say to change the car if needed, that weren't time consuming) and confusing pickup systems. The counter guy read the policies clearly but fast like a robot.
U-Save Car Rental at San Diego Airport was a frustrating experience. Located off-site, it requires a shuttle pickup from the car rental center, but contacting them was nearly impossible. I called eight times, only to be routed through a confusing, multi-prompt system in LA. When I finally reached the San Diego line, it went to voicemail every time. No one answered, and I never got picked up. Forced to find another option, I rented from a different agency. Poor communication and unreliable service make U-Save a risky choice.
Please tell kayak to take off the car insurance offering they have on their web portal. U-save refused to allow me to use the collision and liability car insurance I purchased which was offered on the kayak website. They said I must purchase the liability and collision car insurance that.U-Save offers. The U-save insurance cost more and they would not allow me to rent the car without it.
They did not accept my insursnce.
Will never rent from them again, because of the ridiculously high toll road fee!
