The car, itself, was the best part. Pickup and drop off was a bit of an annoyance. When I search for rental cars via search engine such as Kayak, I expect it give me options that match my pickup/drop off locations. Economy Rent a Car is not at the Rental Car Facility; you need to get a Lyft/Uber to Economy. And, Economy’s drop off directions for where the key goes was poorly written and confusing.
Customer service was terrible. They gave our car away and didn't have another car for us. Completely stranding us. Zero empathy or trying to help us. Will never book with Economy again and will tell my friends to never book with them.
I arrived after they closed, was unable to pick up my car, the reservation was then canceled without a refund. 100% frustration and anger. I will never, ever rent from them again. Will be attempting to get a refund via my credit card company.
Car was give to us dirty on the outside and full of scratches nicks and dents. There are many surprise fees Also as an airport rent-a-car it is not adjacent to the airport at all. No public bathrooms is insulting after you took a long trip. Never again
One of the tires had a leak and we had to re-inflate each morning. The key fob didn't work and we could only lock/unlock the car manually. The Bluetooth/stereo would freeze and re-boot every 10 or 15 minutes of driving, the drivers seatbelt didn't automatically retract anymore and there were random pills in the door pocket when they gave us the car.... If Kayak had disclosed the rental company before booking, I would have gone with someone else. The car was cheap though so at least I saved some money.
Not surprising, I know, but it was worse than I’ve had in the last 10 years. I feel like rental companies used to find ways tack on fees but not so much in recent years. At Economy in LA, it’s hard yo get there. Not completely Economy’s fault, but you have to find a bus (which is totally confusing cause the bus that goes to rental cars isn’t it), to a lot to get a shuttle. When you get there, they have no bathroom, they don’t accept the insurance you paid for with your booking, and their deposit is $500 which takes weeks to get back after. Staff were nice though. Cars as clean and ready.
