Be warned this company is a scam. This company is not Advantage they call themselves advantage EZ. We were taken by a shuttle with many other travelers a couple miles off site from the airport In Fort Lauderdale airport. A long line of people was in front of us and they were all visibly upset. They were being charged many times more than the deal they were offered online. I’m talking in one case $500 more and another case $1000 more. Many of these people had are already given this company their credit cards and when they change their mind hearing the prices, they were not given their deposits back. It’s just a horrible experience and a horrible that a company would do this to people that are starting their vacations. I’m contacting the Better Business Bureau and the state Attorney General‘s office of Florida. I hope Kayak sees this and remove them from their list of car rental companies.
Not great. Will not use them or recommend them to anyone. Very dishonest and unethical practice to advertise a price, get customers to commit and then charge them way over for insurance that they cannot refuse. The car was not good either. 75k on the car, ran poorly, oil change light came on, car had multiple dents, chipped paint. There was not a single part of this experience that went well. I will actively tell people not to rent from them ever.
Advantage rental need to clean and maintain their vehicles. The car I rented had bald tires at the wear mark. I had to get a different vehicle and made the change before I left a lot. They try to upsell you on insurance, tire insurance, and windshield insurance no good. Other than that I got a great deal for a rental vehicle. Thank you
The whole shuttle situation is crazy. We had no idea that the rental office was right across the street. Had we known, we wouldn't have had to wait around for a shuttle that never picked up. We wouldn't have had to blow $50+ on rideshares to get to the rental office the next morning. We also wouldn't have had to waste 3 hours or more on back and forth phone conversations to fix our issues with miscommunication. The employees were amazing though.
Unable to change drop off time cost us almost $100. We are Not happy at all about that!
The worst experience ever. Bait and switch. I should have done more research on them. Beware of the low price. When you get to the ticket counter in some shady industrial area they will force you to buy third party liability insurance and jack up the price.. Third party liability insurance is not required if you have your own insurance. This company is a scam! Kayak should not be promoting them!!!!!