It was advertised on Kayak as being at the Airport and it was not. The car was dirty and not anything like what I booked (booked RAV-4 or similar, was given a Venue - both literally SUVs but nor comparable in quality)
Nothing went well
This was the worst rental car experience I have ever had. First, the instruction to call for pick-up by the shuttle when arriving at the airport was answered by AI not a real person. It did not allow to speak to a human. They did not give a time frame other than saying to go to the meeting place and the shuttle is on an event 20 min schedule. Not true. 1 hour later we finally made it to the rental car establishment. Other people ahead of us were all angry. Everyone had disagreements at this place over one thing or another. When it was finally our turn 30 min later, I declined insurance because I always use my own. Nope! They told me they did work with my insurance company (a very well known one by the way) and that would be $200. What?!? Ok that somewhere in the fine print that they only make known when you have booked and arrived. Also not disclosed was the fact that their building is right near the freeway in which you must pay a toll to cross. So they charge you $15/day for that. I felt completely scammed. Nobody spoke good English and they laughed at everyone complaining. I will never use this place again. How they are still in business I don’t know. Nearly 2.5 hours later (after an already long 6 hr flight) we were finally heading to our destination. Horrible experience.
⚠️ WARNING: Stay far away from Priceless Car Rental Fort Lauderdale – this company is a complete SCAM. This is hands down the WORST rental car experience I’ve ever had. I’ve rented from many companies before (Hertz, Avis, Enterprise) without a single issue. But Priceless Car Rental in Fort Lauderdale is on a different level of fraud, deception, and disrespect. I booked a car for $140 and thought I was getting a fair deal. Big mistake. The moment I arrived, the nightmare began. The agent at the counter was rude, aggressive, and manipulative. She forced me into paying for an insurance plan of $39.99 per day, insisting it was mandatory. I asked her multiple times if I could decline since my credit card covers rentals, and she lied to my face: “No insurance, no car.” Later, I discovered their own website clearly says the insurance is OPTIONAL. That is pure fraud. Then came the toll scam. They added $19.99 per day for tolls—and just like the insurance, it was mandatory. I asked if I could use my own SunPass (which every local has and works perfectly fine) and the answer was a blunt “No.” In other words, you’re forced to pay them an outrageous toll fee whether you want it or not. Nobody in Florida spends $20 a day on tolls. This is an absolute rip-off. And if you try to use your own insurance (I have Progressive), they demand a ridiculous $2,000 deposit. On top of that, they charged my card an extra $500. When I asked about the refund, they told me it would take 30 BUSINESS DAYS. Thirty days! Are they going to pay me interest on the money they’re holding hostage? That is insane. A rental that was supposed to cost $140 ended up being over $800. That’s not a rental—it’s robbery. And here’s another huge red flag: when you arrive, you’ll notice they have tons of cars sitting there, even on a busy holiday weekend. You know why? Because smart travelers already know this place is garbage. If a rental car company has a parking lot full of cars when every other company is sold out, that tells you everything. Let’s be clear: • Their cars are junk, old and poorly maintained. • Their customer service is hostile and unprofessional. • Their policies are deceptive, designed to trick and trap people. • They prey on travelers who are tired, vulnerable, and desperate for a car. This company should not even be in business. What they’re doing is dishonest, predatory, and borderline criminal. ⚠️ DO NOT RENT FROM PRICELESS CAR RENTAL. I will never set foot in this place again, and I will make it my mission to warn as many people as possible. Save yourself the stress, the money, and the frustration. Go anywhere else. Priceless Car Rental Fort Lauderdale is a disgrace to the industry.
Their shuttle didn’t show up to the airport, and nobody picked up the phone when I called to ask about the shuttle. I ended up having to book a rental car with another company entirely.
Poor
