If you do not arrive within 1-2 hours of your reservation time, they give your car away and don't have backups for you! EVERYONE in that arrived on my shuttle were in the same boat; they didn't have any of our vehicles; they were simply telling everyone that their reservation is cancelled, we'll receive our money back (eventually), and we just need to go elsewhere to find a car last minute, at night. IT WAS A DISASTER! Thank God one of the guys working there took pity on my group since I had my 80 year old parents with me, and managed to find another vehicle for us. It was smaller than what we rented, but at least it was a vehicle. I'm thankful to the employee who bent over backwards to find us a vehicle, but York's policy of re-renting everyone's cars if they are not there within 1-2 hours is CRAZY! Everyone else got screwed. It was an awful experience. Oh, it it took HOURS for all of that to get settled. 0/5 stars.
This company is a scam. They wanted to add on so much money to the rental. The deposit was $500 and they have 30 days they will hold it. I wish i never rented from them.
Terrible! They canceled my reservation so that I would spend double the money for a rental. They are scammers! Don’t go there!
great no problems. Just be patient with them.
After waiting in line for over an hour to pick up my rental from York, I was told by the counter staff that I would my personal (full coverage) auto insurance was still not enough coverage to rent a vehicle. It was proposed that I would either need to contact my insurance company to pay an additional ~$150 to tack on a rental car for the month OR pay York a $500 non-refundable security deposit, I should have listened to the line of other disgruntled customers in front of me, I ended up leaving with no rental, having to take a $40 Uber to my destination, and be carless for the week I was in town, I will NEVER use York again.
The worst car rental in my experience
