Mezzo Hotel

The Location was not along the highway, but it doesn't matter its actually just a walking distance.

When I approached the check in counter the receptionists and the manager (three ladies) were chatting and didn't even bother to ask what I want until I asked them who is in charge for check in. Actually, they were not friendly to the guest looking at their faces. I was looking for a warm welcome greeting and a smile. They failed to do that. Secondly, the room they gave us was not the room I booked. There was no complimentary water and a kettle for hot water and no internet connection. I called the receptionists (a lady) if they have a kettle and a complimentary water. She said, I'll get the complimentary water the next day. Fifteen minutes after, the housekeeping girl came and brought the kettle. I asked her why they don't give complimentary water for the guest upon check in, she said sorry, they forgot to refill the ref with complimentary water. It seems to be that the reception and the housekeeping has two different answers. I also asked the housekeeping girl why there is no internet connection, she then called over her radio to facilitate my complain. The guy came immediately to respond (that's good) and upon checking he said, he will check an available router to connect an internet for us. Unfortunately the guy did not came back anymore, but rather I received a call from another receptionist (this time a guy) an hour after who informed me that they were not able to secure a router so they are transferring us to another room. I was quite irritated as we were very tired from our trip and here it is we need to pack our things again to transfer to another room. Very inconvenient on our part.