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Updated modern rooms. Great showers. Great location, lots of local restaurants and bars. Fast free WiFi. No free breakfast but there is a small Starbucks in lobby. Wish it was open all day not just mornings. Couldn't connect laptop to TV connections hidden.
I liked the proximity to the River and the view from the room. Staff was nice and no serious problems. I don't like the room2room doors. And the $7 per day self parking fee.
When we first arrived, we were give rooms (we booked two rooms- one for us and one for another couple) in the Marriott Suites Hotel. My booking said that we each had King Suites. i had actually called the hotel directly and spoke with the Manager, Bryce, who confirmed those facts. However, our room was 2 Queen beds and the other couple's room was not a suite. I called down to the desk to see if a king room was available and Bryce answered. He said that we could certainly have a king room, but in the main hotel, not the Marriott Suites. He then mentioned that the hotel rooms had just been renovated. Both of us moved and the rooms were beautiful and much nicer that the Marriott Suites room. Those rooms were dated and worn. The hotel rooms were new and very, very nice. Bryce took care of us easily and efficiently. Great Riverwalk.
Staff No. Very good pleasant stay.
Comfortable stay and convenient for our needs.
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Breakfast was great. We didn't receive the room we paid for. my family and I had to sleep in one bed and the hotel was to full to try and accommodate us into a bigger room.
The entire hotel staff was very friendly and helpful! This was the best place I have been to in years!! Nothing
Friendliness of personal; comfort of bed; free good breakfast; pool & fitness room; pool water too cold ;-)
Hotel employee from hospitality, she has great customer service & hospitality skills. The staff could all take a lessons from her. She prayed for my God-son when I had to call the paramedics because of the dust and fumes it caused his bronchitis The room had trash in it, the carpet was a mess,ice machine didn't work.Customer service sucked. I waited 10 min. for the front desk clerk to finish a personal call to ask for late checkout, because I had to get to the ER & she said NO.call me
quite, clean, good space included sofa area parking lot not enough, but not a big deal
Clean and spacious rooms
Breakfasts are very good. Hotel employee makes a great breakfast on weekends. Clean well kept rooms.
Location: Right off the Interstate for easy on easy off. Great for an overnight stay.
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The bed was amazingly comfortable. The shower made you feel relaxed. Staff was available and helpful. Friendly!! Clean inside and overall comfy
Staff very nice, very convenient location, comfortable bed, lots of TV channels, decent size room The maids NEVER cleaned our room. We had to go downstairs and ask for fresh towels everyday -- there was no phone in the room to call the desk. Our mini fridge did not work. After the first night, there was NO hot water. The free breakfast was cheap & pretty terrible. But worth the cheap rate in my opinion.
comfortable bed cooling/fan system, room never cooled down until we checked out in the am. front desk clerk was rude, unfriendly, i asked him questions , he never answered, all he did was point or look down, ignoring me. hot water in shower was pitiful, too cold to shower. stains everywhere in the hallways, no signs indicating locations for ice machine, soft drinks.
The room was very clean and the hotel was roo The bed wasnt comfortable like the last time we stayed. The shower didn't even feel like last time. Would go back for the same room we liked before
Full breakfast, pool, great price Unattended kids
The bed was so comfortable and the toiletries provided were a nice luxurious brand. Not enough breakfast options.
Next to hwy...can hear all the cars and trucks. Horrible choice.
Aesthetic was pleasant Beds were comfortable Hotel was clean Breakfast was tasty and plentiful
Clean. Spacious. Friendly staff. Affordable. Great location. Would stay again and recommend. I liked everything.
Loved the secluded location, close to everything, front desk great, room spacious. One of the better hotels in Augusta GA. Will be staying here next visit N/a
Pleasant and helpful staff Spaciousness Microwave and frig Comfortable lobby and breakfast area 24-hr coffee/tea/water No towel bars No grab bar in tub - could prevent accidents No full length mirror Would like more choices at breakfast Prefer larger napkins at breakfast No shower caps
Location No towels in room Rude staff Dirty sheets Small square pillows Just never stay here...
The price and location are the reasons we stayed here and that was nice. We were going to be there for less than 24 hrs and it was an ideal place for that. The place did smell a little and there were some stains on the top blanket and the bathroom door was broken.
Most if the staff was friendly and tried to make everything right, it was quite. Bed was comfortable. Jacuzzi tub, We found drugs, drug paraphernalia, and other items in the drawers in our first room. The office moved us to a different room with a broken ac, third room was the charm, we called the sherif to come get the stuff, they never showed up, the office staff said they would have a discussion with the cleaning staff.
There were roaches every morning I turned the lights on smh
Going back to spend more time at the hotel! Loved the hotel and the staff was beyond words! Very pleased with the stay! Parking
Friendly staff The new bar renovation is awful.
The staff. Rooms were dark and not very well appointed.
We were located on the 4TH floor and could hear the hotel guests walking above us in their room wach time they moved across the floor. Yes, that we could hear walking at all times of day and night above us.
Very charming place. Although the hotel has been updated the person in charge has done a very poor job thus far. Things like towel rakes have not been installed.
Nothing I was double booked and moved to a hotel ten miles away. They completely dropped the ball. This happened to several other people at the same time. Their booking system is terrible.
Everything!!!! Awesome!!! Relaxing getaway!!! Elegant! The pool..the gym/exercise room great!! I plan to always book this place when I go to GA! N/A
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Location, friendly staff, good food. I thought the AC in my room was a bit loud, but other than that, no.
It's newly remodeled. The lobby and common spaces are nice. The gym and restaurant are currently under construction but look promising. The location is good and it's a nice historic building. Minutes from anything in Augusta. My room was very, very small and the hallway light shone into my room through the door jam at night through a crack about 1cm wide.
Beautifully decorated, comfortable. Friendly staff. N/a
It was a great place with a great location and friendly staff. The only downside was the sketchy tenants. Just after pulling in, we were approached by a shirtless man asking for a cigarette. Then as we were unloading, a couple asked us for money. I didn't expect that, considering how nice and kept up the place was. Other than that, we enjoyed our stay.
location price entry via outside door
It was quiet and comfortable, staff was great seeimg as how it was Christmas would definitely stau again
Every time I'm in Augusta Ga. I Stay at West bank Inn and I've Never had an issue. It's convenient, clean, the Staff are very nice and they always accommodate my needs. They have good prices and close to good restaurants. I stayed twice this past weekend and that's where I will always stay when I'm in town!!
The only God part of my stay was the friendly staff. The tub was gross and our bathroom flooded in the middle of the night. We moved to another room to have the bathroom sinks leak all over the floor. What was supposed to be a romantic night turned into a nightmare.
Check in was quock. Hotel was nice.
Bar and restaurant in hotel. Cookies baked in lobby, breakfast to go. Rooms just okay, very small bathroom where door almost hit toilet.
The room was very clean, and the area was very acceptable. Conveniently located to restaurants and shops. Bathroom smelled of mildew. Also one of my shower towels was dirty with a brown stain on it.
the staff was very friendly the room clean and close to many places to eat the outdoor pool was a bit small the water getting out look clean
Hotel was nice and staff was excellent The fact that they didn't serve a complimentary breakfast and the the outrageous price that the hotel restaurant was charging for breakfast was a absolute turn off...
It was nice that the 5th floor had its very own complimentary breakfast Although I had reservations, when I arrived for my checkout time, and the desk clerk asked me which floor I would like to stay on...they didn't have any rooms readily available on that floor. So I had to wait...so I told her that I would stay on the 5th floor which was a $30 more charge...they decided to charge me with only $15 instead of the $30. Although I personally think there shouldn't be any charge due to no rooms being readily available when I arrived for check-in.
Everything was good. They even let me change room because of the bed.
The beds were very comfortable, the staff was friendly and helpful. They keep the grounds maintained. Wish it was warmer during our stay--would have loved to use the beautiful pool! They should sweep the hallways once in a while.
Extremely positive experience. Initial impression upon arrival was "Oh, great, this is going to be a dump. It was the older type hotel, where all the rooms open to the outside. HOWEVER, I was more than pleasently surprised. The place was really pretty nice. Staff was friendly and helpful, it was very, very clean and very well maintained. My room was a touch on the small side, but don't take that to be a complaint at all, it was well worth what I paid for it. This was a thoroughly positive experience from start to finish. Housekeeping and maintenance seemed to be constantly working; in fact, I don't know that I've ever seen a hotel staff working like these folks. They were constantly cleaning up and we couldn't even tell that there was anything to clean. I'll be returning there the next time I have to stay in the Augusta area.
New! Had a issue needed little more time to check out cause I got sick staff treated me as if I were a major issue and didn't accommodate me but accommodated another family.
Staff was extremely polite. Room was super clean. Breakfast. Poor selection.
Spotless and great breakfast No complaints at all
The front desk clerk was extremely helpful and kind and pleasant! The hours in which breakfast is available.
This place is CLEAN and very well managed. The ambiance of the room decor is real deal. Hotel smells FRESH and CLEAN nothing
I was very clean and the staff was very nice
We came in town for a family emergency. This hotel was quiet and clean. Wifi worked well and staff was very hospitable. Would definitely stay there again.
This property was recently renovated and is in great shape. The staff from check in to check out was friendly, attentive, polite and efficient. The room was OK, clean, and offers a wet bar for longer term guests. The bed was comfortable although the pillows a little soft for my taste. The real surprise was the towels. Although they are stand motel towels, the laundry staff takes great pride in their work, and the towels have a hint of a pleasant smell, and just say, "I care". I will stay at this property again.
Stayed here with my wife and teenage daughter. We had a very specific location need - for that, this hotel was ideal. Price was OK, not great. There were amenities we did not try due to the nature of our stay (free breakfast, premium TV channels, WiFi, etc). The "double beds" were more like twins. There was a light that could not be turned off...a "safety" feature, I presume? Having a virtual in-room sun in our eyes was not the best environment for sleeping. Multiple requests for towels were never satisfied...I finally got them for myself. Complimentary coffee in the lobby was good. We didn't try the breakfast.
Loved the bed and the cleanliness of the Hotel! The staff was very friendly and nice! Just professional! The wifi didn't work and I was disappointed. The breakfast bar was not up to par.
We were pleased with the cleanliness of the hotel. The staff was also very accommodating. The shortage of towels was quickly rectified. A substantial breakfast with enough items for us to choose from. We unknowingly left an overnight bag at the entrance when we left. We didn't discover the mistake until the next day. We called right away and were relieved to find they had discovered our bag & had it waiting for us, intact with our name on it when we returned. There was only 1 hand towel & 2 washcloths in our room, and the toilet rocked, it was not securely mounted. It was hard to find from the highway and there were no restaurants close by, but we will definitely go back there next time we pass through Agusta.
Breakfast The air didn't work
The room was actually nice and clean & the staff was very nice It was a odor in the room & the bathrooms wasn't all that , need to cleaned & remodeled
TV didn"t work the whole stay, hotel staff unresponsive. Breakfast was not worth getting up for.
The atmosphere was great. The aroma from the entrance and throughout the actual suite was delightful and fresh. Loved having the whirlpool next to the bed. And the bed was truly relaxing Wish there was a free continental breakfast
I much prefer the Hilton Garden Inn chain to Hampton, and all other hotels in that price range. I like the decor, restaurant, towels and sheets, the openness of the lobbies, and they are usually newer than the Hamptons. The beds are adjustable air mattresses. If I. Go to bed tired, I invariably wake up in the middle of the night and have to change the setting.
Privacy Room keys failed to work repeatedly, causing me to make several trips to the desk to gain access to my room.
I was a little nervous considering the other review, but we had a great experience here. I found it clean, the breakfast was good, and the staff was nice and helpful. I did notice one thing when checking out: the customer in front of me was very upset because of their cancellation policy. They were trying to cancel their room Sunday morning for Sunday night. They adhere to their cancellation policy, so only book for what you know you need. I have no complaints and would stay here again. The one-bedroom was perfect for my family of 4.
One of the nicest hotels that we have visited. Comfortable and the staff was accommodating...we traveled with a 5yo.
customer service the worst i have ever seen and i have been all over the world.the night staff knows nothing about customer service and needs serious restaffing.
There was nothing to 'like'. We did NOT receive the room we paid for and were told management had 'no responsibility' since we booked through a 'third party'. The suite did not have two beds in the bedroom which is what we booked. MORE CRITICAL, we were booked into a SMOKING room for the entire 3 night stay. Public areas of the hotel were unpresentable. Chairs in breakfast area had holes in the upolstrery. Staff consistently failed to keep breakfast items stocked.
Location to the interstate. I did not get the room I paid for. The attendant was inexperienced and we had to settle for a room that was a single room and not a two bedroom. Very aggravated.
The hotel is just off Washington Road and very convenient to many restaurants and the interstate. It is a very quiet area. The staff has always been very friendly and helpful. They have free internet service. In the evenings they have a different selection of snacks which are pretty good (wings one night, BBQ another, etc.). The rooms are clean and well maintained. Lots of room to spread out and get work done or just relax.
Room was very nice. Did not have a shower curtain. And after calling front desk twice never got one.
Clean room with plenty of space Couldn't stay for more of Masters
I have to say all of the staff and accomodations very nice but I especially want to say that Juan, the front desk manager was especially pleasant and helpful during our stay. He greeted us by name and was always so nice even when he had to work a double shift. Next time I stay in Augusta I will stay there because of him and his sincere
Kitchen and refrigerator. Great breakfast variety!
This is an extended stay hotel but it was still perfect for an overnight trip. Hotel seemed very new, Abandoned no tell motel next door was sketchy but it did not inhibit our stay..just a first impression downer.
This guest did not leave comments about this hotel.
OUT DATED AND SMELLED BAD
Location and amenities. Closet door was broken.
The staff was very polite and helpful getting me in the room....I was pressed for time and totally accommodated me... N/A
Welcome by the staff. Checkin was efficient and friendly Coach was in poor condition
Location, size of room staff and free breakfast No
Soon asy I checked in they wanted to stay sink repairs. Staff not knowledgable of taxi service , nearby restaurants. Staff act as though they don't want to be bothered. Never want to stay there again
Really helpful people nice. And a vary clean place
Staff good beds Poor and limited TV reception Very poor water pressure Water warm but not hot
My daughter and I stayed over Labor Day weekend visiting my dad In North Augusta. The hotel was very convenient to North Augusta. We loved the continental breakfast, the small putting green and the pool. The property seemed very safe with secured parking and with the front doors locking at 10:00pm. We would stay here again. There wasn't much we didn't like. The walls do seem to be a little thin. I had a hard time sleeping the first night due to multiple people walking through the halls at 2:00 to 3:00am. We also heard some stance banging noise. The next nights I turn the AC to on so it ran all night and slept with the tv on to drown out the noise.
The locate of the hotel.