Self Check In Room Accommodation Only The Castle, Coldstream

The hotel has received mixed reviews regarding cleanliness. Some guests have mentioned that the rooms were clean and tidy, while others have reported issues such as dirty bathrooms, cobwebs, and damp smells.

Guests have expressed concerns about the state of the rooms, including reports of rooms being in a poor state, smelling of damp, and being too small. Some guests also mentioned issues with the bathroom cleanliness and the need for room renovations.

Several guests have praised the comfortable beds at the hotel, highlighting that they had a good night's sleep. However, there were also a few comments about the beds being too hard or in need of replacement.

The hotel offers free parking, which has been appreciated by guests. This amenity provides convenience for those traveling by car and looking for a place to park during their stay.

The staff at the hotel have been described as very friendly, helpful, and welcoming by many guests. However, there have also been comments about the need for improvements in customer service and staff availability.

Some guests mentioned that they requested ground floor rooms but were allocated rooms on higher floors, so it's advisable to confirm the room allocation in advance.

Some guests reported discrepancies between the room they were allocated and the room shown in photos, so it's recommended to request current photos of the specific room you will be staying in.

A few guests noted that certain toiletries like toothpaste and an iron were not provided, so it might be helpful to bring these items along.

Some guests experienced issues with room amenities such as non-functional showers and Wi-Fi, so it's advisable to verify the functionality of these amenities upon check-in.

A few guests found the breakfast timing early, so if you prefer a later breakfast, it's recommended to confirm the timing with the hotel in advance.

Some guests reported issues with room heating, so it's advisable to ensure the heating in the room is functioning properly, especially during colder seasons.

Since the hotel's restaurant may be closed during certain seasons, it's recommended to inquire about alternative dining options in the vicinity.

While some guests enjoyed the city view from their rooms, others found the external appearance of the property unappealing, so it's advisable to request a room with a pleasant view.

Some guests mentioned difficulty with the check-in process, so it's recommended to clarify the check-in procedure, especially if it involves digital entry codes.

A few guests suggested that thicker duvets or extra blankets in the room would have been helpful, so it might be useful to bring along additional bedding for comfort.